Exchange ActiveSync error with Cingular 8125

I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
for a couple of days. I have been trying to get the over-the-air Exchange
Activesync to work but have been unsuccessful. I have configured Activesync
on the device to point to the correct server and required it to use SSL. The
exchange 2003 SP2 server is using a certificate from Thawte and is working
for Outlook Web access as well.

When I try to sync, I get the following:
Result: Your account in Microsoft Exchange Server does not have permission
to synchronize with your current settings. Contact your Exchange Server
administrator.
Support Code: 0x85010001

If I use the browser on my 8125 and point to the same server address that I
configured for ActiveSync, I can log in and retrieve my mail through the
browser so I know that over-the-air public access to the exchange server is
working through my device.

I administer the exchange server, routers and firewalls for my company so I
monitored the traffic coming into the router and can see the traffic coming
into the router when I use the device browser to access the exchange server,
but when I use the ActiveSync, I see no traffic at all. I also experimented
with changing the ActiveSync server address to a bogus address to see if I
get a different message. I get the same message. Therefore it appears to me
that my device (which says it is using Cingular GPRS when it tries to do a
sync) is not actually attempting a connection with my exchange server at
all. If it were actually trying to contact my exchange server I should see
some traffic coming through my external firewall..

Since it is the weekend, I have not had much luck finding any data support
from Cingular. Does anyone have any ideas?

Thanks,

Rod

I figured out the problem. When I went to the server setup for activesync on
the device, I had put too much information, such as
exchangeservername.mydomain.com/owa/sync . That was the problem. All the
device wanted was the name of the server, so I took off the /owa/sync and it
started communicating with the server. I don't know why it did not at least
produce a little traffic with the way that I had it, but it works this way.
After I corrected this problem, then I had to tweak a couple of settings on
the server but at this point, I now could see logs on the server showing
evidence of this device trying to connect.

Rod

Thanks for the additional info. I'll be heading down this road in a
week or two. I just bought an HP 6515 (the 8125 wasn't available
in my area and I really really wanted the GPS) and also administer
the network and exchange server at my company. I may have
an additional challange that my Exchange server is behind a NAT.
Is that the case for you by any chance? Right now I make everyone
VPN in or use OWA to retrieve their email from outside the office.


"Rod" <thelanNOSPAMman@coxNOSPAM.net> wrote in message
news:ZfjKf.11563$Ug4.10108@dukeread12...
>I figured out the problem. When I went to the server setup for activesync
>on the device, I had put too much information, such as
>exchangeservername.mydomain.com/owa/sync . That was the problem. All the
>device wanted was the name of the server, so I took off the /owa/sync and
>it started communicating with the server. I don't know why it did not at
>least produce a little traffic with the way that I had it, but it works
>this way. After I corrected this problem, then I had to tweak a couple of
>settings on the server but at this point, I now could see logs on the
>server showing evidence of this device trying to connect.
>
> Rod
>

Sounds like our networks are set up similar. If you can get your mail via
OWA, then this should work for you as well. Our Exchange server is located
on our LAN behind the inner firewall and connections are NAT'd.

Good luck,

Rod

"RobR" <nospam@nospam.com> wrote in message
news:jYvKf.3218$p02.2345@trndny08...
> Thanks for the additional info. I'll be heading down this road in a
> week or two. I just bought an HP 6515 (the 8125 wasn't available
> in my area and I really really wanted the GPS) and also administer
> the network and exchange server at my company. I may have
> an additional challange that my Exchange server is behind a NAT.
> Is that the case for you by any chance? Right now I make everyone
> VPN in or use OWA to retrieve their email from outside the office.
>
>
> "Rod" <thelanNOSPAMman@coxNOSPAM.net> wrote in message
> news:ZfjKf.11563$Ug4.10108@dukeread12...
>>I figured out the problem. When I went to the server setup for activesync
>>on the device, I had put too much information, such as
>>exchangeservername.mydomain.com/owa/sync . That was the problem. All the
>>device wanted was the name of the server, so I took off the /owa/sync and
>>it started communicating with the server. I don't know why it did not at
>>least produce a little traffic with the way that I had it, but it works
>>this way. After I corrected this problem, then I had to tweak a couple of
>>settings on the server but at this point, I now could see logs on the
>>server showing evidence of this device trying to connect.
>>
>> Rod
>>
>
>

I was just about to post asking for some help, but
I soft rebooted my 6515 and it synched.

Actually I do have one question, what is the SMTP
server name I use when I set up the Cingular connector
in Exhchange? I just sent myself a test email message
and my phone wasn't notified.

I used @smtp.mymmode.com

When my phone synched, it asked me to
verify I wanted to use the Cingular connector
and my phone number. I OKayed those, so
the smtp address I entered on the server is
the only thing I can think of that might be
incorrect. Thanks!



"Rod" <thelanNOSPAMman@coxNOSPAM.net> wrote in message
news:c12Kf.4721$Ug4.1412@dukeread12...
>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
> for a couple of days. I have been trying to get the over-the-air Exchange
> Activesync to work but have been unsuccessful. I have configured
> Activesync
> on the device to point to the correct server and required it to use SSL.
> The
> exchange 2003 SP2 server is using a certificate from Thawte and is working
> for Outlook Web access as well.
>
> When I try to sync, I get the following:
> Result: Your account in Microsoft Exchange Server does not have permission
> to synchronize with your current settings. Contact your Exchange Server
> administrator.
> Support Code: 0x85010001
>
> If I use the browser on my 8125 and point to the same server address that
> I
> configured for ActiveSync, I can log in and retrieve my mail through the
> browser so I know that over-the-air public access to the exchange server
> is
> working through my device.
>
> I administer the exchange server, routers and firewalls for my company so
> I
> monitored the traffic coming into the router and can see the traffic
> coming
> into the router when I use the device browser to access the exchange
> server,
> but when I use the ActiveSync, I see no traffic at all. I also
> experimented
> with changing the ActiveSync server address to a bogus address to see if I
> get a different message. I get the same message. Therefore it appears to
> me
> that my device (which says it is using Cingular GPRS when it tries to do a
> sync) is not actually attempting a connection with my exchange server at
> all. If it were actually trying to contact my exchange server I should see
> some traffic coming through my external firewall..
>
> Since it is the weekend, I have not had much luck finding any data support
> from Cingular. Does anyone have any ideas?
>
> Thanks,
>
> Rod
>
>
>

N/M... it's @cingularme.com

"RobR" <nospam@nospam.com> wrote in message
news:Y_pLf.12849$yt2.8397@trndny04...
>I was just about to post asking for some help, but
> I soft rebooted my 6515 and it synched.
>
> Actually I do have one question, what is the SMTP
> server name I use when I set up the Cingular connector
> in Exhchange? I just sent myself a test email message
> and my phone wasn't notified.
>
> I used @smtp.mymmode.com
>
> When my phone synched, it asked me to
> verify I wanted to use the Cingular connector
> and my phone number. I OKayed those, so
> the smtp address I entered on the server is
> the only thing I can think of that might be
> incorrect. Thanks!
>
>
>
> "Rod" <thelanNOSPAMman@coxNOSPAM.net> wrote in message
> news:c12Kf.4721$Ug4.1412@dukeread12...
>>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
>> for a couple of days. I have been trying to get the over-the-air Exchange
>> Activesync to work but have been unsuccessful. I have configured
>> Activesync
>> on the device to point to the correct server and required it to use SSL.
>> The
>> exchange 2003 SP2 server is using a certificate from Thawte and is
>> working
>> for Outlook Web access as well.
>>
>> When I try to sync, I get the following:
>> Result: Your account in Microsoft Exchange Server does not have
>> permission
>> to synchronize with your current settings. Contact your Exchange Server
>> administrator.
>> Support Code: 0x85010001
>>
>> If I use the browser on my 8125 and point to the same server address that
>> I
>> configured for ActiveSync, I can log in and retrieve my mail through the
>> browser so I know that over-the-air public access to the exchange server
>> is
>> working through my device.
>>
>> I administer the exchange server, routers and firewalls for my company so
>> I
>> monitored the traffic coming into the router and can see the traffic
>> coming
>> into the router when I use the device browser to access the exchange
>> server,
>> but when I use the ActiveSync, I see no traffic at all. I also
>> experimented
>> with changing the ActiveSync server address to a bogus address to see if
>> I
>> get a different message. I get the same message. Therefore it appears to
>> me
>> that my device (which says it is using Cingular GPRS when it tries to do
>> a
>> sync) is not actually attempting a connection with my exchange server at
>> all. If it were actually trying to contact my exchange server I should
>> see
>> some traffic coming through my external firewall..
>>
>> Since it is the weekend, I have not had much luck finding any data
>> support
>> from Cingular. Does anyone have any ideas?
>>
>> Thanks,
>>
>> Rod
>>
>>
>>
>
>

Still not working though. Using the AUTD test tool,
I'm getting the following error when Exchange
tries to send an email to my phone:

Send Test Mail to Device
Attempt to send mail failed because of the following error:
Could not access 'CDO.Message' object.

Since I couldn't get much info from Exchange about the error,
I thought to try to set up an SMTP forwarder on another server
and point Exchange at that just to troubleshoot. What I encountered
was even when I just tried to send through that second SMTP
server directly, my mail was deferred because it can't connect to
port 25 on cingularme.com.

I telnetted to port 25 and issued a standard HELO command and
was just met with strange behavior.

"RobR" <nospam@nospam.com> wrote in message
news:V4qLf.6490$F94.46@trndny02...
> N/M... it's @cingularme.com
>
> "RobR" <nospam@nospam.com> wrote in message
> news:Y_pLf.12849$yt2.8397@trndny04...
>>I was just about to post asking for some help, but
>> I soft rebooted my 6515 and it synched.
>>
>> Actually I do have one question, what is the SMTP
>> server name I use when I set up the Cingular connector
>> in Exhchange? I just sent myself a test email message
>> and my phone wasn't notified.
>>
>> I used @smtp.mymmode.com
>>
>> When my phone synched, it asked me to
>> verify I wanted to use the Cingular connector
>> and my phone number. I OKayed those, so
>> the smtp address I entered on the server is
>> the only thing I can think of that might be
>> incorrect. Thanks!
>>
>>
>>
>> "Rod" <thelanNOSPAMman@coxNOSPAM.net> wrote in message
>> news:c12Kf.4721$Ug4.1412@dukeread12...
>>>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
>>> for a couple of days. I have been trying to get the over-the-air
>>> Exchange
>>> Activesync to work but have been unsuccessful. I have configured
>>> Activesync
>>> on the device to point to the correct server and required it to use SSL.
>>> The
>>> exchange 2003 SP2 server is using a certificate from Thawte and is
>>> working
>>> for Outlook Web access as well.
>>>
>>> When I try to sync, I get the following:
>>> Result: Your account in Microsoft Exchange Server does not have
>>> permission
>>> to synchronize with your current settings. Contact your Exchange Server
>>> administrator.
>>> Support Code: 0x85010001
>>>
>>> If I use the browser on my 8125 and point to the same server address
>>> that I
>>> configured for ActiveSync, I can log in and retrieve my mail through the
>>> browser so I know that over-the-air public access to the exchange server
>>> is
>>> working through my device.
>>>
>>> I administer the exchange server, routers and firewalls for my company
>>> so I
>>> monitored the traffic coming into the router and can see the traffic
>>> coming
>>> into the router when I use the device browser to access the exchange
>>> server,
>>> but when I use the ActiveSync, I see no traffic at all. I also
>>> experimented
>>> with changing the ActiveSync server address to a bogus address to see if
>>> I
>>> get a different message. I get the same message. Therefore it appears to
>>> me
>>> that my device (which says it is using Cingular GPRS when it tries to do
>>> a
>>> sync) is not actually attempting a connection with my exchange server at
>>> all. If it were actually trying to contact my exchange server I should
>>> see
>>> some traffic coming through my external firewall..
>>>
>>> Since it is the weekend, I have not had much luck finding any data
>>> support
>>> from Cingular. Does anyone have any ideas?
>>>
>>> Thanks,
>>>
>>> Rod
>>>
>>>
>>>
>>
>>
>
>

d[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <Y_pLf.12849$yt2.8397@trndny04> on Thu, 23 Feb 2006 21:42:16 GMT, "RobR"
<nospam@nospam.com> wrote:

>Actually I do have one question, what is the SMTP
>server name I use when I set up the Cingular connector
>in Exhchange? I just sent myself a test email message
>and my phone wasn't notified.
>
>I used @smtp.mymmode.com

See the FAQ below.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

Rod have you tried to configure AUTD by any chance?
I have manual synching, but the AUTD generated
email that triggers the phone to sync via SMS is
being rejected by Cingular (at least I think that's
the problem). Just wondering if you had gone
down this path yet. I'm pretty far along the
troubleshooting process with no resolution in
sight yet.


"Rod" <thelanNOSPAMman@coxNOSPAM.net> wrote in message
news:c12Kf.4721$Ug4.1412@dukeread12...
>I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
> for a couple of days. I have been trying to get the over-the-air Exchange
> Activesync to work but have been unsuccessful. I have configured
> Activesync
> on the device to point to the correct server and required it to use SSL.
> The
> exchange 2003 SP2 server is using a certificate from Thawte and is working
> for Outlook Web access as well.
>
> When I try to sync, I get the following:
> Result: Your account in Microsoft Exchange Server does not have permission
> to synchronize with your current settings. Contact your Exchange Server
> administrator.
> Support Code: 0x85010001
>
> If I use the browser on my 8125 and point to the same server address that
> I
> configured for ActiveSync, I can log in and retrieve my mail through the
> browser so I know that over-the-air public access to the exchange server
> is
> working through my device.
>
> I administer the exchange server, routers and firewalls for my company so
> I
> monitored the traffic coming into the router and can see the traffic
> coming
> into the router when I use the device browser to access the exchange
> server,
> but when I use the ActiveSync, I see no traffic at all. I also
> experimented
> with changing the ActiveSync server address to a bogus address to see if I
> get a different message. I get the same message. Therefore it appears to
> me
> that my device (which says it is using Cingular GPRS when it tries to do a
> sync) is not actually attempting a connection with my exchange server at
> all. If it were actually trying to contact my exchange server I should see
> some traffic coming through my external firewall..
>
> Since it is the weekend, I have not had much luck finding any data support
> from Cingular. Does anyone have any ideas?
>
> Thanks,
>
> Rod
>
>
>

Rod,

What were the settings you had to tweak on the exchange server?

I am getting the same error but am showing all items on the exchange
server to be properly selected.

Thanks,


Chris
Rod wrote:
> I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
> for a couple of days. I have been trying to get the over-the-air Exchange
> Activesync to work but have been unsuccessful. I have configured Activesync
> on the device to point to the correct server and required it to use SSL. The
> exchange 2003 SP2 server is using a certificate from Thawte and is working
> for Outlook Web access as well.
>
> When I try to sync, I get the following:
> Result: Your account in Microsoft Exchange Server does not have permission
> to synchronize with your current settings. Contact your Exchange Server
> administrator.
> Support Code: 0x85010001
>
> If I use the browser on my 8125 and point to the same server address that I
> configured for ActiveSync, I can log in and retrieve my mail through the
> browser so I know that over-the-air public access to the exchange server is
> working through my device.
>
> I administer the exchange server, routers and firewalls for my company so I
> monitored the traffic coming into the router and can see the traffic coming
> into the router when I use the device browser to access the exchange server,
> but when I use the ActiveSync, I see no traffic at all. I also experimented
> with changing the ActiveSync server address to a bogus address to see if I
> get a different message. I get the same message. Therefore it appears to me
> that my device (which says it is using Cingular GPRS when it tries to do a
> sync) is not actually attempting a connection with my exchange server at
> all. If it were actually trying to contact my exchange server I should see
> some traffic coming through my external firewall..
>
> Since it is the weekend, I have not had much luck finding any data support
> from Cingular. Does anyone have any ideas?
>
> Thanks,
>
> Rod