samsung x497 usb data cord problems

Hello, maybe someone can help me, pleeeease. I purchased a data cord for my samsung x497 from ebay. The ad said it was compatable for my phone. Every time I connect it to my phone the power goes off. To turn the phone back on I have to unplug the data cord and then take the battery in and out. The cord is an insten usb data cable. The cord says SAM x426 KQ-U8a S/N WT048000317. Please can anyone help me!! Thanks
Melissa

Did it come with any drivers or software you need to install?

I have the same phone, and the cable I use is part no.PKT133LBE (Canada). And the box actually says the cable is for the following phones. SGH-S500/E100/E700/X100/X600.
But it does work for the X497.

Yes, it came with the driver. I went to samsung and downloaded software. I think in order for any software to work, the phone has to be on, for it to be recognized. Any ideas appreciated...
Melissa

Any tech support number come with your cable?

There are driver support web sites. That is all I see... no numbers.

I just got a new Verizon Wireless Samsung SCH-U740. It's the new flip-phone by Verizon that everyone has, the landscape and portrait one. Anyway, in my excitement of realizing that I could get almost any music from my computer to my new cell phone, I logged onto Amazon and immediately ordered the USB cord that was said to be compatible with my phone model. The cord arrived 2 to 3 business days later. I immediately plugged it into my laptop and opened my previously set up Sync-List in the Verizon Music Manager. No such luck. I installed the CD Software that came with the cable, BitPim. BitPim said that a phone was recognized. The purpose of BitPim is to add and take information from the phone. So the program could recognize the phone, but not do anything else. I searched online to find this forum, and all the problems with the cable. In conclusion, I only have one question. Is this cable in fact compatible with my phone model?

Phone Information
Carrier: Verizon Wireless
Model: SCH-U740
FCC ID: A3LSCHU710
S/N: AA1P820YS/D-G

Cable Information
Purchased From: Amazon.com
...A Code on the Sticker: DAU-SM02
S/N: WT048000317


Thank you!