Alltel Rips-Off 7 Year Customer...

Alltel ripped me off and tried to ruin my credit and 7 years of Alltel service is now over...


It all began after Hurricane Katrina hit New Orleans. Alltel sent me a text message saying that our service was going to be free during these tough times.

That was nice, they gave me a free month and I switched to the $80 family plan and BAM! They hit me with a $1,200 bill. That's more than my rent!

They said that I must pay the full bill or my service will be disconnected so I requested an itemized bill.

When I got the bill, it appears that they charged me for two individual plans and all the overtime for both plans, not to mention they charged me for the itemized bill.

After endless debates with Alltel supervisors, they admit they made a mistake in the bill. And offer to reduce the bill, but it was not enough. $500 is a far cry from $80 a month, so I threw in the towel.

Now Alltel is harassing me to pay the $500.00 PLUS a $200.00 disconetion fee.

I was supposed to switch to Cingular today, but Alltel's computer system is "down" and they can not switch the phone number over.

While I remained loyal to Alltel for 7 years, they met me with incompetence and dishonesty.

Do you have the "free" agreement in writing to refrence? That would help. When you say you threw in the towel, does that mean you agreed to $500? I would fight this more. If you pay your bill by credit Card you could dispute it. Then begin the phone calls to BBB etc. Document everything! If you are trying to port and having issues, maybe new phone numbers are not such a hassle to be rid of this mess once and for all.

Actually the huricane Katrina lifeline credit was extended through Febuary 06. If you actually qualified for the free service you would have not recieved a bill that indicated you owe a balance. Regardless of the plan you would recieve unlimited access.

FYI- Since you balance is past due your number was not eligible to be ported out. If your account was active it would only then be able to be ported to another carrier, only if it was eligible.