Do you have Motorola Phone Tools (also known as MPT or Mobile Phone Tools)? This software is linked in the forums, just search for MPT. You will find a thread with a link to the installer for MPT version 4.04b. Install the software, and your phone should be recognized. If you still have problems, search the forums, There are lots of threads regarding fixes for MPT.
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LG VX9900 (enV)
BlackBerry 8130 Pearl
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