AT&T Employee getting screwed

You want to hear something sad? I am an AT&T employee that has a Cingular Premiere account. I'm TRYING to get an upgrade on my phone. Well, the phone I'm looking for is the Blackjack. On the Premiere website, they have a refurb Blackjack for $100.00, but since I have a combined account with AT&T, it would not let me order it online, but instead to call 611 on my phone (which I did). The gal there said she could not find the refurb, but if I get the data pack she could sell me a new phone for $60.00!!! The data pack is $39.99/mo, at which I said I wanted to think it over and I'd call back. Well, I decided it was a good deal and called back 45 minutes later, and guess what? My new service rep said that deal was "Off" since I did not take it 45 minutes ago. EXCUSE ME?!? She said it would be $270.00 or some crap like that! I asked about the online offer for $100 and she said that she can't help me. Now that TOTALLY SUCKS! I'm a stinkin employee of the company, have 2 other phones and they are gonna screw a "Fellow" employee over?!? I really hate to see how they treat the "average joe" customer since they jacked me around so bad. Is there anyone out there who can help me get my $60.00 phone or even the $100 phone?!? I still in shock after today's events. PLEASE HELP!!!

That's very disconcerting. I guess do what MobilePrincess pointed out, try and talk to your manager. Or you can call 611 again, asked to be immediately escalated to a supervisor, and tell him/her of your situation. That might help.

To be honest, sometimes you just have to hang up and call again. There are some CSR's that are very strict and unmovable when it comes to things like this. Often times if you call back in you can find a CSR that will be willing to make another deal with you

that sux....yeah, sometimes it is all in who you get to talk to. good luck on getting it straightened out

first of all buddy i have to take the blackjack with the data plan cuase the blackjack req. you to get that plan anyways if you dont get the data plan on the blackjack its like getting a new car with no engine. you might as well go with a cheapy. oh you are crazy if you are going to get refurb phone expect it to go out in like 3 months. I work at a corp. store.