I have Cingular and have had it before it was even known as Cingular way back when it was Pac Bell Cellular. I have only kept because I was getting a discount and now that AT&T has taken over they have dropped the amount of the discount so I am really weighing all other plans elsewhere.
For now I am locked into a contract until March of 2008 so I need some advice. Am I wrong in thinking that when you pay for service the phone you purchase should work??? I had to get a different phone about a year and a half ago because they said my current phone didn't have a strong enough antenna to pick up calls in this lousy area of Mohave County, AZ. I updated and up until about a month ago my service was decent, not perfect by any means, but I was able to make and receive calls most of the time. I recently had several homes built around me now when before it was pretty sparse so needless to say I am lucky to even get one bar now! Once again I called customer service at Cingular and asked what to do now. The representative told me he was going to switch out my phone to a new one and I could see how it worked. It was not going to be on my insurance plan nor did I have to pay a thing for it. He told me to do what I wanted with the old phone as he was also going to send me a new
sim card. I received a new Nokia 6085 camera phone which is working with
NO difference. I still get one bar and that hardly allows an outgoing call let alone an incoming one! I called a Representative yesterday (what a joke) and was told that I would have to upgrade my phone to get a better signal, yet she told me that I lived in a good to moderate area! YEAH, if I sit on top of my roof, MAYBE. She could NOT answer the question of paying for service for a service not rendered. I asked her why should I have to pay for an upgraded phone when that might not work either and her response was that was the rules!!!!! She said she was giving me the benefit of upgrading prior to my real time to do so but I would still be locked into a contract until next year so if this new expensive phone didn't work for me I would have to pay for a phone I couldn't use!!!!! I am not sure what they are looking at when they say I am in a good to moderate area when this is the kind of service I receive. I have to drive over 2 miles to get 3-4 bars. I am not sure who has the market on this area, but it sure isn't Cingular. Can anybody give me advice or let me know if what these Reps are telling me is true because it does get very frustrating when you get a different answer every time you call them!!!! Thanks
almost one drop per 30secs. this never happens before since i study in Illinois.
Linear Mode
