KRZR K1 issues

Hi all,

My wife and I both have KRZR K1's through ATT. We've had the phones since last summer and have been having some issues off and on that we haven't been able to resolve.

1) The phones seem to half-freeze somewhat frequently. What I mean by that is, incoming calls don't ring or show on the screen but after the person hangs up or leaves a voice mail, it will show up as a missed call. Also, any attempt to dial out will either fail or just sit at the "dialing" screen indefinitely even if you have full signal. You can still go through the menus, etc. but you can't send or receive calls. A reboot usually fixes the issues, but it's very annoying to look at your phone at the end of the day or after a long car ride and see that you've missed lots of calls even though you had the phone on you and turned up the whole time.

This issue doesn't happen to me very often but does happen to my wife fairly often. The only difference I can think of is that I don't get signal at work so I turn my phone off during the day every day. Perhaps this is an issue where the phone needs a reboot every so often to keep it running well?

2) We both have H500 BT headsets and sometimes they seem to lose their connection to the phone even though they still show as connected. When this happens, I'll hit the button on the headset and it will beep once, but the voice commands program won't start and ask me to say a command, in fact, there is no response from the phone at all. As I said it still shows as connected and if I keep tapping the button sometimes it will eventually go through but I usually just reboot the headset as that is faster. This isn't a huge deal, but it is fairly annoying.

I've googled and searched these forums and haven't found much info about these problems. I went to Motorola's support page to see if their was a software update, but they don't even have ATT or Cingular listed in the carrier drop-down box. I lied and told them I had T-Mobile just so I could install the update program, but when I plug my phone in it says there is no new software for it.

Since both of our phones have these issues it doesn't seem likely to me that a replacement would help. Is there anything else we can do to try and fix this stuff?

Thanks.

Contact ATT for a frimware upgrade.
As for the BT issue, keep both items on the same side of the body.
Dropped BT connections is very common.

Lord Mil-

Did you ever get an answer to this?

I am on my second KRZR through ATT in 45 days, and BOTH had the same issue. I am not using BT with mine, and my Firmware was 4527...08.42.0BRB. AT and T support is useless, and I can't really walk into my ATT phone store and ask for a re-flash since I bought it at Best Buy. I would rather have this fixed than get a different phone though.

I am approching my 30 day return and am thinking of just giving back without getting another and cancelling upgrade until something better comes along. I love the phone and Best Buy had one more left, but I could wait for the Z9 to come down in price.

Thx
Chris