My first cell was a cingular (back then pacbell) when I was a freshman in high school, It was all great, I even worked for them, but the kiosk next to us would ALWAYS sell more we did cause they sold Sprint, their biggest help was LOWER DEPOSIT, when a cingular or Tmobile customer had to leave $800deposit (back then, I bet its lower now) a Sprint customer had to leave $250 and boom..we lost a sale right there. Man how I used to hate that. It got to a point that I applied at Sprint, and I was making $$$$
. When I was there, of course I had to call customer service and dealer support for many situations and I noticed that their service was really bad, i'll be on the phone for like 30mins and then *click* those mother #$%$ would hang up (I never saw this when I was with Cingular). Man. It was so bad that I would never get a phone from them (I still had my old Cingular phone), Til they offered me a discount
then I got one. It drops calls it also had bad reception in some places but I AGREED TO A CONTRACT. IF I DID NOT READ THE FINE PRINT, I CANT BLAME NO ONE BUT MYSELF.
I tried selling Verizon, Tmobile..and I noticed that I did not sell as much as Sprint phones.
Sprint is in business because of people who dont want to leave deposit, dont want to leave as much deposit, or even if you dont want to leave your SS#. Now why would people dont want to leave a SS#? because the deposit will be lower (estimated deposit w/out ss# $150), and also cause theres a bunch of people without SS# around too. I see that Sprint has a lot of business around my area, and Its gotten to a point were I am working on becoming a Sprint Dealer. My job will be to show customers the coverage map, the rateplan, their minutes and their selected plan, and provide good customer service (something I dont see in these local dealers).