horrible policy

I have been a Verizon customer for 8 years and have had a few minor run ins over the years but nothing like as of late. I have a LG VX8700 with the dreaded, much known my Verizon, Bluetooth dropping problem. It connects, then drops off and sometimes just reconnects and sometimes not, a huge pita when using a bt headset or connecting to a handsfree car. Well I went to Verizon today and told them my bt wasn't working, before they could suggest a firmware update (which does not work) or trying a new headset (also no good), i told them I was aware that Verizon is aware of this problem and nothing could be done to fix this phone, well the tech had a vx8700 on his hip and told me HIS worked fine(which i doubted). They suggested a new phone at full retail!! I told them I wished to speak to a manager, well the salesman went and talked to the manager(the coward didn't even come over to confront me) and said all they could do was exchange it for the same phone. I said fine but i'll be back in a few days with the same problem though. I get my "new" 8700 home and they didn't even transfer my calendar settings over, just my pics and contacts,also they didn't activate the phone so I dialed *611 and went thru customer service to try and activate this phone. we tried the normal way of activating, nothing, then they had me go in and manually activate, still nothing, finally tech services called me on my land line and had me put the phone in stand alone mode then take it out of stand alone mode and it activated, I cant prove it but I feel the techs at the store caused this to somehow happen out of revenge. Well now the new 8700 is dropping bt headsets already, what good is having the insurance for $6 a month if it offers no resolution? I am going to go back again and fight with them once more over this, this time I am printing out all the occurances from the web and bringing them with me and also demanding to speak with the manager face to face, what good is another 8700 going to do for me? and what happens after 2 more returns, there is a 3 return limit per year with the insurance. This is totally not fair. I would like to exchange this phone for an equal or pay the diff. between a higher, better model. Any other suggestions? sorry for the length

Just curious what headset you're using and if you have tried other ones?

motorola h-700, yes also tried a headset from jawbones, linked to my friends Lexus thru bt, and linked to my pc thru bt, all which did the same thing, connected and disconnected and searched and just plain s%&#$%

ah, I see. How long have you had a 8700? I doubt it's within 30 days by the way you're talking or else you could get another phone without a hassle.

also, post the other occurances you've found in this thread. Others with the same issue will find this useful.

Also as far as the calendar transferring. Their machine does not give them that option. Only contacts, Pics, and Vids....

Also your insurance has nothing to do with the exhcnage your doing. The insurance is for the same model phone

I've had a lot of problems with verizon too. Even not using a headset I have a lot of dropped calls. So much for being the provider with the least dropped calls!

Headsets arn't good for you!! all the waves go through your brain!