you can either try to download a newer version of bitpim and see if your phone is on that list, or manually change the settings to the VX8550 (verizon's chocolate). Then go to view> view filesystem. when a orange filesystem icon appears in the icon tree to the left, click on it to bring up the filesystem pane. Click on the blue folder and wait till the filesystem tree drops down. If you can get that far, then you are in luck, if not then you'll have to think of a different way to add ringtones. good luck