Check your latest Verizon Bill for Errors! (Sept Bill)

Just was able to check my bill online and they over billed me by 67 minutes
peak time!

Last month Verizon seemed to upgrade their system in the Midwest (at least
in Ohio) around the end of my billing cycle August 21. Last bill (AUG.)
goes from July 22 to August 21. My new bill (SEPT.) goes from August 22 to
Sept 21. The bill states 8/17, 8/18, 8/19, 8/20, and 8/21 calling dates on
BOTH bills.

I had 433 minutes for the August period and I had 499 minutes for the
September period on a 500 minutes a month AC plan. Thus, the 67 minutes
that are billed in the Sept bill (but made in the Aug. Bill period) pushes
me into overage or $$$ for Verizon. I will go to the corporate store up the
street when I get the hardcopy bill to correct this error.

Just wanted to give my fellow Verizon newsgroup a heads up, you are not
alone.


-The DXer

They probably already know about it, but just in case contact customer
care, and see.. more or likely its already known and will probably
adjusted on your next bill, but call us just in case.
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"The DXer" <dxing.till.dawn@sw.am.radio.net> wrote in article
<dpmcb.67515$xx4.6825432@twister.neo.rr.com>:
> Just was able to check my bill online and they over billed me by 67 minutes
> peak time!
>
> Last month Verizon seemed to upgrade their system in the Midwest (at least
> in Ohio) around the end of my billing cycle August 21. Last bill (AUG.)
> goes from July 22 to August 21. My new bill (SEPT.) goes from August 22 to
> Sept 21. The bill states 8/17, 8/18, 8/19, 8/20, and 8/21 calling dates on
> BOTH bills.
>
> I had 433 minutes for the August period and I had 499 minutes for the
> September period on a 500 minutes a month AC plan. Thus, the 67 minutes
> that are billed in the Sept bill (but made in the Aug. Bill period) pushes
> me into overage or $$$ for Verizon. I will go to the corporate store up the
> street when I get the hardcopy bill to correct this error.
>
> Just wanted to give my fellow Verizon newsgroup a heads up, you are not
> alone.
>
>
> -The DXer
>
>

[posted via phonescoop.com]

The DXer <dxing.till.dawn@sw.am.radio.net> wrote:

> I had 433 minutes for the August period and I had 499 minutes for the
> September period on a 500 minutes a month AC plan. Thus, the 67 minutes
> that are billed in the Sept bill (but made in the Aug. Bill period) pushes
> me into overage or $$$ for Verizon. I will go to the corporate store up the
> street when I get the hardcopy bill to correct this error.

Just a piece of advice - the store personnel probably won't be able to
help you. Call *611. That will get you to the Dublin call center... CS reps
are there, and so is Accounts Receivable/Financial Services.

Alternatively you can dial 888-466-4646 or 800-922-0204 from a landline.

I thought Ohio wasn't supposed to migrate until October, but I could be wrong.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

with the update on accounts,would it include the esn change on web site
account,if update includes this,then ohio has been updated some.

Steven J Sobol <sjsobol@JustThe.net> wrote in article
<iY6cnf6bxstxlO-iU-KYjQ@lmi.net>:
> The DXer <dxing.till.dawn@sw.am.radio.net> wrote:
>
> > I had 433 minutes for the August period and I had 499 minutes for the
> > September period on a 500 minutes a month AC plan. Thus, the 67 minutes
> > that are billed in the Sept bill (but made in the Aug. Bill period) pushes
> > me into overage or $$$ for Verizon. I will go to the corporate store up the
> > street when I get the hardcopy bill to correct this error.
>
> Just a piece of advice - the store personnel probably won't be able to
> help you. Call *611. That will get you to the Dublin call center... CS reps
> are there, and so is Accounts Receivable/Financial Services.
>
> Alternatively you can dial 888-466-4646 or 800-922-0204 from a landline.
>
> I thought Ohio wasn't supposed to migrate until October, but I could be wrong.
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

[posted via phonescoop.com]

mitchell friend <mitch_44@yahoo.com> wrote:
> with the update on accounts,would it include the esn change on web site
> account,if update includes this,then ohio has been updated some.

It should, but I don't think I can get into my Ohio account anymore. I
still owe a couple bucks, but the account is essentially closed and the
Ohio phone numbers are turned off. So I can't check.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

I've had this happen previously and it was because I was roaming.
The owner of the network on which I was roaming took a few days to
get the info to VZW, and according to verizon, the calls are billed
according to when VZW receives the info, not when the calls are placed.
I'm on the national plan, so even calls outside of Verizon's network
are included in my plan.

Anyway, I don't know if this situation applies to you, but it may.


The DXer <dxing.till.dawn@sw.am.radio.net> wrote:
> Just was able to check my bill online and they over billed me by 67 minutes
> peak time!
>
> Last month Verizon seemed to upgrade their system in the Midwest (at least
> in Ohio) around the end of my billing cycle August 21. Last bill (AUG.)
> goes from July 22 to August 21. My new bill (SEPT.) goes from August 22 to
> Sept 21. The bill states 8/17, 8/18, 8/19, 8/20, and 8/21 calling dates on
> BOTH bills.
>
> I had 433 minutes for the August period and I had 499 minutes for the
> September period on a 500 minutes a month AC plan. Thus, the 67 minutes
> that are billed in the Sept bill (but made in the Aug. Bill period) pushes
> me into overage or $$$ for Verizon. I will go to the corporate store up the
> street when I get the hardcopy bill to correct this error.
>

"The DXer" ...
> Just was able to check my bill online and they over billed me by 67
minutes
> peak time!
>

Hi, DXer:
My paper bill arrived yesterday, and as usual, I read the entire thing.
Sixteen pages. Over 550 calls. And yes, I had some "deferred billing" on
this statement.

Like another responder, I noticed that the late billings were from a small
provider outside my regular service area. In fairness, I should point out
that they were only late by a couple of days.

I agree that these minutes should not have been charged against your current
month's allowance. Keep the group posted on how VZW handles this for you.

By the way, a sixteen-page bill sounds like dry reading. But I picked up on
several calling patterns which can be adjusted for improved economy. My wife
handles all the bill payments. But she lets me scan the communications
invoices beforehand for accuracy. And sometimes it pays off, big time. A
few months ago, Alltel suddenly dropped my national long distance feature
and reduced my minutes by 100. A quick call to Customer Service restored the
LD, and they gave me back my original minute quota, PLUS another 100.

I would modify your subject line by dropping the words "latest" and
"Verizon". Check 'em all. Remember, computers are only human.

-Paul-

______________________________
For you, in particular, DXer, an ideal time to read your bill might be under
this scenario: It's 5:50 AM. You're parked on 400 meters, listening to a
new station and waiting for them to ID at the top of the hour. Whip out the
VZW bill and scan it, while keeping an ear on the DX. (grin)

Was in same city, same Verizon cell tower, and VerizonWireless was on
America's Choice ERI Banner. Neither Extended Network or Roaming Network
utilized. (Same Location)

-The DXer





"The DXer" <dxing.till.dawn@sw.am.radio.net> wrote in message
news:dpmcb.67515$xx4.6825432@twister.neo.rr.com...
> Just was able to check my bill online and they over billed me by 67
minutes
> peak time!
>
> Last month Verizon seemed to upgrade their system in the Midwest (at least
> in Ohio) around the end of my billing cycle August 21. Last bill (AUG.)
> goes from July 22 to August 21. My new bill (SEPT.) goes from August 22
to
> Sept 21. The bill states 8/17, 8/18, 8/19, 8/20, and 8/21 calling dates on
> BOTH bills.
>
> I had 433 minutes for the August period and I had 499 minutes for the
> September period on a 500 minutes a month AC plan. Thus, the 67 minutes
> that are billed in the Sept bill (but made in the Aug. Bill period) pushes
> me into overage or $$$ for Verizon. I will go to the corporate store up
the
> street when I get the hardcopy bill to correct this error.
>
> Just wanted to give my fellow Verizon newsgroup a heads up, you are not
> alone.
>
>
> -The DXer
>
>

"The DXer" <dxing.till.dawn@sw.am.radio.net> wrote in message
news:dpmcb.67515$xx4.6825432@twister.neo.rr.com...
> Just was able to check my bill online and they over billed me by 67
minutes
> peak time!
>
> Last month Verizon seemed to upgrade their system in the Midwest (at least
> in Ohio) around the end of my billing cycle August 21. Last bill (AUG.)
> goes from July 22 to August 21. My new bill (SEPT.) goes from August 22
to
> Sept 21. The bill states 8/17, 8/18, 8/19, 8/20, and 8/21 calling dates on
> BOTH bills.
>
>

The entire mess is very troubling. I don't ever want to hear, "We just
upgraded our billing system so that caused the errors." I don't give a ****.
I don't appreciate having Verizon's problem become my problem. Here's a
summary of what happened:

Loss of M2M calls. Just disappeared.
Dramatic change in contract date. From ending in July 2003 changing to Feb.
2004. It takes quite a while every time I call to correct this.
Loss of SMS ability. This took three calls and about half an hour on the
phone to fix, talking to four different people.
Frequent 'locks' on the account that prevent me from seeing any account
information online.
Radically delayed billing. Bill closed on the 6th, but it wasn't until the
20th or so that I could see my bill.
Change in the billing date from the 6th to the 7th, making one day pro-rata.
Not really an issue, but not something I was keen on.
Voicemail indicator getting turned off, at the switch.

That's great I now have a bunch of worthless "analyize your calling"
features that I could live without. How about "avoid billing problems"
feature too?

"Hopper" <crapfromusenet@meetmyattorney.com> wrote in message news:<_5Fcb.577015$Ho3.105316@sccrnsc03>...

> Dramatic change in contract date. From ending in July 2003 changing to Feb.
> 2004. It takes quite a while every time I call to correct this.

How were you able to tell this happened? Does it say somewhere on the
bill the contract ending date? (I can't find it on mine, and it's not
worth calling in just to check.)

> Radically delayed billing. Bill closed on the 6th, but it wasn't until the
> 20th or so that I could see my bill.

This happened to me during the month (August was it?) that they
changed their online billing website, and since then bills have posted
the day of or the day after (previously there were 4-5 days lead
time). So if it's a one time thing and in the future the bills will be
more timely than they used to be, it's not that bad.