I posted an add earlier and i can't find it..i think it got deleted...anyways i went to the mall 1 day and a cingular rep talked me into changing my service from cellone to cingular...he says it will take 5 minutes...1st we couldn't transfer my cellone # to my new cingular phone...so i had to call cellone and cancel my service....i waited 30 min....i waited 1 hour....1 hour and 30 minutes....and he keep saying 2 more minutes...he kept lying and lying...i got pissed off at him and told him to give me back my ID and credit card...i don't want the phone anymore...he gave it back....a month later i got my credit card statement and i was charged over $50 bucks ...i never got the phone...now i got no phone cause of the LIARS that works for cingular ..they made me cancelled my plan with cellone ...now i tried goin back with cellone and they want me to sign a new contract....i'm not signing a new contract with them..i'm now using my husband cell phone until i find a good deal on a cell phone...i would never recommend anyone to cingular...their customer services sucks bigtime and they lie too much....bunch of LIARS working for them