upgrade phone or cancel service and start over?

I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
phones. Apparently I'm only eligible for one free upgrade from Verizon, the
deal I like is the motorola V276. However, I can get 2 motorola V260s for
free (no rebates even) from motorola with a new 69.99 verizon share plan.
Why should i not cancel my current service and start over with the 2 new
phones? Am i missing something?

thanks, dave

Dave Mauger wrote:
> I'm more then 24 months on a 59.99 family plan. I'd like
> to get 2 new phones. Apparently I'm only eligible for one
> free upgrade from Verizon, the deal I like is the
> motorola V276. However, I can get 2 motorola V260s for
> free (no rebates even) from motorola with a new 69.99
> verizon share plan. Why should i not cancel my current
> service and start over with the 2 new phones? Am i
> missing something?

I think there may be a catch.

Is the 2 new phones deal for "new" customers only?
At present you are an existing customer. If you drop
your service (you're month to month now and can cancel
with no penalty at any time) how long does it take before
you qualify as a "new" customer again?

-Quick

"Dave Mauger" <dmauger@psu.edu> wrote in message
news:N6ydnTPH5aZNCbbeRVn-rw@comcast.com...
> I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
> phones. Apparently I'm only eligible for one free upgrade from Verizon,
> the deal I like is the motorola V276. However, I can get 2 motorola V260s
> for free (no rebates even) from motorola with a new 69.99 verizon share
> plan. Why should i not cancel my current service and start over with the 2
> new phones? Am i missing something?
>

Dave, my brother-in-law just renewed a 2 year contract with his family share
plan and got 2 free V260s. You might just give them a call and check.

Harold

Dave Mauger wrote:
> I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
> phones. Apparently I'm only eligible for one free upgrade from Verizon, the
> deal I like is the motorola V276. However, I can get 2 motorola V260s for
> free (no rebates even) from motorola with a new 69.99 verizon share plan.
> Why should i not cancel my current service and start over with the 2 new
> phones? Am i missing something?
>
> thanks, dave
>
>

They frequently offer promos (buy one get up to 3 free etc) that work if
you are an existing customer. Then your free upgrade credit is used on
the first phone.

thanks Harold.
Sounds like I just need to be more forceful. I know why they do it, but
it's frustrating that they won't give me (a loyal customer) the same deal
they give a stranger. Anybody have any stories on whether it's better to
threaten or to beg? If worse comes to worse I'll cancel and my wife can be
the new customer.




"Harold Sherrill" <hlsherrill@NOSPAMhotmail.com> wrote in message
news:MKSWe.4697$6e1.4486@newssvr14.news.prodigy.co m...
> "Dave Mauger" <dmauger@psu.edu> wrote in message
> news:N6ydnTPH5aZNCbbeRVn-rw@comcast.com...
>> I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
>> phones. Apparently I'm only eligible for one free upgrade from Verizon,
>> the deal I like is the motorola V276. However, I can get 2 motorola V260s
>> for free (no rebates even) from motorola with a new 69.99 verizon share
>> plan. Why should i not cancel my current service and start over with the
>> 2 new phones? Am i missing something?
>>
>
> Dave, my brother-in-law just renewed a 2 year contract with his family
> share plan and got 2 free V260s. You might just give them a call and
> check.
>
> Harold
>

"Dave Mauger" <dmauger@psu.edu> wrote in message
news:NfqdnfwDzPAAM7HenZ2dnUVZ_s6dnZ2d@comcast.com. ..
> thanks Harold.
> Sounds like I just need to be more forceful. I know why they do it, but
> it's frustrating that they won't give me (a loyal customer) the same deal
> they give a stranger. Anybody have any stories on whether it's better to
> threaten or to beg? If worse comes to worse I'll cancel and my wife can
be
> the new customer.
>
That's exactly my situation & what I might do if they don't want to give me
two new phones. I really can't understand their logic...not replacing a
second phone & taking a chance of losing a customer to another carrier. If
they don't replace mine I'll probably switch to Alltel here in Florida which
has just as good coverage with more minutes. I wonder if I can take my
current telephone number along or is that just limited to land lines?

"RichC" <rcacace{REMOVE_TO_REPLY}@swfla.rr.com> wrote in message
newsFyXe.96365$p_1.70434@tornado.tampabay.rr.com ...

> That's exactly my situation & what I might do if they don't want to give
> me
> two new phones. I really can't understand their logic...not replacing a
> second phone & taking a chance of losing a customer to another carrier.
> If
> they don't replace mine I'll probably switch to Alltel here in Florida
> which
> has just as good coverage with more minutes. I wonder if I can take my
> current telephone number along or is that just limited to land lines?

You SHOULD be able to take your old number to any cellphone provider.. I
have a good friend who just had to have a RAZR V3 and he switched from VZW
to cingular and took his number(s) with him. He got three RAZRs, one for
him, his wife, and daughter and they all took the old numbers with them. He
also got a black RAZR to use as a spare but he's really using that one as
his main cellphone now.

He tried the Korean CDMA version of the RAZR for a few days but sent it back
when he discovered that it didn't have bluetooth! That's when he switched to
Cingular (and he was a VZW customer for at least the last 10 years).

I think he's nuts, but he just had to have that RAZR! :-)

RichC wrote:
> That's exactly my situation & what I might do if they
> don't want to give me two new phones. I really can't
> understand their logic...not replacing a second phone &
> taking a chance of losing a customer to another carrier.

So you think the value of the two new phones is enough
to change carriers but you seem to be imply the value
is much less to the carrier?

-Quick

"Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
news:sJBXe.359$xc4.121@newssvr13.news.prodigy.com. ..
> RichC wrote:
> > That's exactly my situation & what I might do if they
> > don't want to give me two new phones. I really can't
> > understand their logic...not replacing a second phone &
> > taking a chance of losing a customer to another carrier.
>
> So you think the value of the two new phones is enough
> to change carriers but you seem to be imply the value
> is much less to the carrier?
>
> -Quick
>
>
I would think Verizon would part with one additional phone in order to keep
a customer. In my area Alltel has just as good coverage with cheaper
prices.

RichC wrote:
> "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
> news:sJBXe.359$xc4.121@newssvr13.news.prodigy.com. ..
>> RichC wrote:
>>> That's exactly my situation & what I might do if they
>>> don't want to give me two new phones. I really can't
>>> understand their logic...not replacing a second phone &
>>> taking a chance of losing a customer to another carrier.
>>
>> So you think the value of the two new phones is enough
>> to change carriers but you seem to be imply the value
>> is much less to the carrier?
>>
>> -Quick
>>
>>
> I would think Verizon would part with one additional
> phone in order to keep a customer. In my area Alltel has
> just as good coverage with cheaper prices.

Why would you think this? I'm not arguing for or against
but the information is incomplete and I think based on
an assumption.

Let's assume a company has decided to operate at some
minimum profit per customer per year (let's say $100).
Let's assume they price their services accordingly.
Let's assume they have an average customer retention of
2 years.
Let's say they are currently averaging $125 profit per customer
per year.

Now they decide to offer a $100 phone for free to attract
new customers. They plan to run the promotion for new
customers only and for a period of 6 months. They hope
to attract 1000 new customers. They expect the promo to
drop their average profit per customer to $120 for that
year. They expect to lose 100 existing customers who
are upset they aren't eligible for the promo.

Do you think they would offer the promo to all their
existing customers as well?

-Quick

On Sat, 17 Sep 2005 11:04:12 GMT, "Harold Sherrill"
<hlsherrill@NOSPAMhotmail.com> wrote:

>"Dave Mauger" <dmauger@psu.edu> wrote in message
>news:N6ydnTPH5aZNCbbeRVn-rw@comcast.com...
>> I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
>> phones. Apparently I'm only eligible for one free upgrade from Verizon,
>> the deal I like is the motorola V276. However, I can get 2 motorola V260s
>> for free (no rebates even) from motorola with a new 69.99 verizon share
>> plan. Why should i not cancel my current service and start over with the 2
>> new phones? Am i missing something?
>>
>
>Dave, my brother-in-law just renewed a 2 year contract with his family share
>plan and got 2 free V260s. You might just give them a call and check.
>
>Harold
>
Did he renew it with Verizon or at an independent reseller? I don't
think Verizon ever offered the V260. It was offered at Radio Shack and
other dealers.

On Sat, 17 Sep 2005 00:00:14 -0400, "Dave Mauger" <dmauger@psu.edu>
wrote:

>I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
>phones. Apparently I'm only eligible for one free upgrade from Verizon, the
>deal I like is the motorola V276. However, I can get 2 motorola V260s for
>free (no rebates even) from motorola with a new 69.99 verizon share plan.
>Why should i not cancel my current service and start over with the 2 new
>phones? Am i missing something?
>
>thanks, dave
>
If you got the phones at the same time they both should be eligible to
upgrade at least at a one or two year promotional price. The two year
price of a V276 is $69.99/phone

"TeddeLI" <nospam@nospam.net> wrote in message
news:6pc0j1ps7i33idsj912e54beatvlko6c53@4ax.com...
> On Sat, 17 Sep 2005 11:04:12 GMT, "Harold Sherrill"
> <hlsherrill@NOSPAMhotmail.com> wrote:
>
>>"Dave Mauger" <dmauger@psu.edu> wrote in message
>>news:N6ydnTPH5aZNCbbeRVn-rw@comcast.com...
>>> I'm more then 24 months on a 59.99 family plan. I'd like to get 2 new
>>> phones. Apparently I'm only eligible for one free upgrade from Verizon,
>>> the deal I like is the motorola V276. However, I can get 2 motorola
>>> V260s
>>> for free (no rebates even) from motorola with a new 69.99 verizon share
>>> plan. Why should i not cancel my current service and start over with the
>>> 2
>>> new phones? Am i missing something?
>>>
>>
>>Dave, my brother-in-law just renewed a 2 year contract with his family
>>share
>>plan and got 2 free V260s. You might just give them a call and check.
>>
>>Harold
>>
> Did he renew it with Verizon or at an independent reseller? I don't
> think Verizon ever offered the V260. It was offered at Radio Shack and
> other dealers.

I believe it was Radio Shack.

"Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
news:FfKXe.546$xc4.240@newssvr13.news.prodigy.com. ..
> RichC wrote:
> > "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
> > news:sJBXe.359$xc4.121@newssvr13.news.prodigy.com. ..
> >> RichC wrote:
> >>> That's exactly my situation & what I might do if they
> >>> don't want to give me two new phones. I really can't
> >>> understand their logic...not replacing a second phone &
> >>> taking a chance of losing a customer to another carrier.
> >>
> >> So you think the value of the two new phones is enough
> >> to change carriers but you seem to be imply the value
> >> is much less to the carrier?
> >>
> >> -Quick
> >>
> >>
> > I would think Verizon would part with one additional
> > phone in order to keep a customer. In my area Alltel has
> > just as good coverage with cheaper prices.
>
> Why would you think this? I'm not arguing for or against
> but the information is incomplete and I think based on
> an assumption.
>
> Let's assume a company has decided to operate at some
> minimum profit per customer per year (let's say $100).
> Let's assume they price their services accordingly.
> Let's assume they have an average customer retention of
> 2 years.
> Let's say they are currently averaging $125 profit per customer
> per year.
>
> Now they decide to offer a $100 phone for free to attract
> new customers. They plan to run the promotion for new
> customers only and for a period of 6 months. They hope
> to attract 1000 new customers. They expect the promo to
> drop their average profit per customer to $120 for that
> year. They expect to lose 100 existing customers who
> are upset they aren't eligible for the promo.
>
> Do you think they would offer the promo to all their
> existing customers as well?
>
> -Quick
>
It doesn't appear they will but in order to keep their present customers
they should offer something extra. A second "free" phone doesn't seem all
that much to give.

RichC wrote:
> "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
> news:FfKXe.546$xc4.240@newssvr13.news.prodigy.com. ..
>> RichC wrote:
>>> "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in
>>> message
>>> news:sJBXe.359$xc4.121@newssvr13.news.prodigy.com. ..
>>>> RichC wrote:
>>>>> That's exactly my situation & what I might do if they
>>>>> don't want to give me two new phones. I really can't
>>>>> understand their logic...not replacing a second phone
>>>>> & taking a chance of losing a customer to another
>>>>> carrier.
>>>>
>>>> So you think the value of the two new phones is enough
>>>> to change carriers but you seem to be imply the value
>>>> is much less to the carrier?
>>>>
>>>> -Quick
>>>>
>>>>
>>> I would think Verizon would part with one additional
>>> phone in order to keep a customer. In my area Alltel
>>> has just as good coverage with cheaper prices.
>>
>> Why would you think this? I'm not arguing for or against
>> but the information is incomplete and I think based on
>> an assumption.
>>
>> Let's assume a company has decided to operate at some
>> minimum profit per customer per year (let's say $100).
>> Let's assume they price their services accordingly.
>> Let's assume they have an average customer retention of
>> 2 years.
>> Let's say they are currently averaging $125 profit per
>> customer per year.
>>
>> Now they decide to offer a $100 phone for free to attract
>> new customers. They plan to run the promotion for new
>> customers only and for a period of 6 months. They hope
>> to attract 1000 new customers. They expect the promo to
>> drop their average profit per customer to $120 for that
>> year. They expect to lose 100 existing customers who
>> are upset they aren't eligible for the promo.
>>
>> Do you think they would offer the promo to all their
>> existing customers as well?
>>
>> -Quick
>>
> It doesn't appear they will but in order to keep their
> present customers they should offer something extra. A
> second "free" phone doesn't seem all that much to give.

It seems that it does to you.

You're looking at it like "it's just a free phone and they're
a great big corporation".

Their perspective is 33 million free phones...

Or is it that you think they should make a special exception
for you because... why? and why not everyone else?

-Quick