Offered and then reneged -- to a 5+ year customer too

I asked and they offered me a 6th line to my account. I made sure
everything was ok. They said it was ok. I should not have trusted
them. After their long process of being over 1 hour on the phone with
the rep, I felt happy about it. They told me to call back tomorrow to
get the phone number; should have clued me in.

Called back the next day and they said it was a mistake. Can't add
another line; 5 is the limit. They could have spared me all the
hassle and crap and told me up front. Won't trust them again.

i think it again indicates that Sprint is a badly managed company.
"Dan" <craterpond-yoman@yahoo.com> wrote in message
news:1131769662.095737.160080@g44g2000cwa.googlegr oups.com...
I asked and they offered me a 6th line to my account. I made sure
everything was ok. They said it was ok. I should not have trusted
them. After their long process of being over 1 hour on the phone with
the rep, I felt happy about it. They told me to call back tomorrow to
get the phone number; should have clued me in.

Called back the next day and they said it was a mistake. Can't add
another line; 5 is the limit. They could have spared me all the
hassle and crap and told me up front. Won't trust them again.

It may come down to a case of "WHO" you talk to....
Yes, by the 'rules' and 'processes', only 5 lines per account....
But not all employees are created equal, some are more equal than others and
can make things happen...

I am contemplating the same thing and inquired at a local store and was told
"stop by when you are ready"...

"Dan" <craterpond-yoman@yahoo.com> wrote in message
news:1131769662.095737.160080@g44g2000cwa.googlegr oups.com...
> I asked and they offered me a 6th line to my account. I made sure
> everything was ok. They said it was ok. I should not have trusted
> them. After their long process of being over 1 hour on the phone with
> the rep, I felt happy about it. They told me to call back tomorrow to
> get the phone number; should have clued me in.
>
> Called back the next day and they said it was a mistake. Can't add
> another line; 5 is the limit. They could have spared me all the
> hassle and crap and told me up front. Won't trust them again.
>

Dan wrote:

> Called back the next day and they said it was a mistake. Can't add
> another line; 5 is the limit. They could have spared me all the
> hassle and crap and told me up front. Won't trust them again.

Generally yes, 5 lines is the limit for an individual account. Sprint
has been known to make exceptions (A2 class accounts - max 10 lines),
but this is VERY rare. To get it the account holder must have spotless
credit, a spotless payment history spanning quite a few years, and a
history of high revenue yield.

Most likely, it was a rep trying to make a quick commission, and s/he
was hoping the billing system would bump you up and add the line.
Ultimately, it didn't work out.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Well, depending on your credit rating, more than 5 lines is possible, but,
if you are sharing minutes on a family plan, then only 5 lines are allowed,
another line would have to be on a separate plan.



"Dan" <craterpond-yoman@yahoo.com> wrote in message
news:1131769662.095737.160080@g44g2000cwa.googlegr oups.com...
>I asked and they offered me a 6th line to my account. I made sure
> everything was ok. They said it was ok. I should not have trusted
> them. After their long process of being over 1 hour on the phone with
> the rep, I felt happy about it. They told me to call back tomorrow to
> get the phone number; should have clued me in.
>
> Called back the next day and they said it was a mistake. Can't add
> another line; 5 is the limit. They could have spared me all the
> hassle and crap and told me up front. Won't trust them again.
>

In article <%GHdf.858$CX1.205@trndny05>, dundat1@verizon.net says...
> Well, depending on your credit rating, more than 5 lines is possible, but,
> if you are sharing minutes on a family plan, then only 5 lines are allowed,
> another line would have to be on a separate plan.
>
>
>
> "Dan" <craterpond-yoman@yahoo.com> wrote in message
> news:1131769662.095737.160080@g44g2000cwa.googlegr oups.com...
> >I asked and they offered me a 6th line to my account. I made sure
> > everything was ok. They said it was ok. I should not have trusted
> > them. After their long process of being over 1 hour on the phone with
> > the rep, I felt happy about it. They told me to call back tomorrow to
> > get the phone number; should have clued me in.
> >
> > Called back the next day and they said it was a mistake. Can't add
> > another line; 5 is the limit. They could have spared me all the
> > hassle and crap and told me up front. Won't trust them again.
> >

I strongly suspect this was the problem. Sprint's Family Plans (last
time I checked) don't reliably support more than 5 lines. Reps with a
bit of imagination had ways to add more. However, more often than not,
it caused billing problems (i.e. only 5 of the phones getting PCS2PCS,
or one phone getting charged anytime minutes at 8PM with a 7PM option in
effect).

B and A class customers can have 6 and 10 lines, respectively, on their
account. But they can have only one family plan, and only up to 5
phones on that plan. Thus, lines 6-10, if they are active, would all
have to be on individual plans.

It's been a while since I looked into this, but I haven't seen anything
to suggest that it's changed.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+