Verizon stores ... bleeech!

In article <[email protected]>,
Todd Allcock <[email protected]> wrote:

> At 27 Jul 2007 22:49:31 +0000 Esmail Bonakdarian wrote:
>
> > I really dislike getting intercepted the moment I step into the store
> > by some sales drone "directing" me to where I need to go. (with the
> > emphasis in "directing" being telling me where to go).
>
>
> While I agree with you, I find it ironic that recently someone posted a
> rant in alt.cellular.cingular that he walked into an AT&T store and was
> offended that none of the employees greeted him or asked what he wanted
> until he approached them.


that was probably my post you just misinterpreted or misrepresented.
i went into a at&t store, signed my name for service, and waited for
service for an extended time despite the fact that there were several
at&t customer service reps not serving anyone. a few were just
chatting with each other.

i will admit i wasn't singled out, though, none of the customers
awaiting service were served.

--
get real. like jesus would ever own a gun or vote republican.

---

› See More: Verizon stores ... bleeech!

james g. keegan jr. wrote:
> In article <[email protected]>,
> Todd Allcock <[email protected]> wrote:
>
>
>>At 27 Jul 2007 22:49:31 +0000 Esmail Bonakdarian wrote:
>>
>>
>>>I really dislike getting intercepted the moment I step into the store
>>>by some sales drone "directing" me to where I need to go. (with the
>>>emphasis in "directing" being telling me where to go).
>>
>>
>>While I agree with you, I find it ironic that recently someone posted a
>>rant in alt.cellular.cingular that he walked into an AT&T store and was
>>offended that none of the employees greeted him or asked what he wanted
>>until he approached them.
>
>
>
> that was probably my post you just misinterpreted or misrepresented.
> i went into a at&t store, signed my name for service, and waited for
> service for an extended time despite the fact that there were several
> at&t customer service reps not serving anyone. a few were just
> chatting with each other.
>
> i will admit i wasn't singled out, though, none of the customers
> awaiting service were served.
>

Cellular service is a very complicated high technology
service which requires many specialists. You were just
viewing the many specialists that would not have been able
to answer your basic questions ;-)

I had the same problem when trying to buy $10 prepaid
service cards at the local Sprint wireless stores. I later
realized the unique skill of my specialist (a 30 minute
wait) was that she was the only one with the register key.

-larry / dallas

In article <[email protected]>,
larry <[email protected]> wrote:

> james g. keegan jr. wrote:
> > In article <[email protected]>,
> > Todd Allcock <[email protected]> wrote:
> >
> >
> >>At 27 Jul 2007 22:49:31 +0000 Esmail Bonakdarian wrote:
> >>
> >>
> >>>I really dislike getting intercepted the moment I step into the store
> >>>by some sales drone "directing" me to where I need to go. (with the
> >>>emphasis in "directing" being telling me where to go).
> >>
> >>
> >>While I agree with you, I find it ironic that recently someone posted a
> >>rant in alt.cellular.cingular that he walked into an AT&T store and was
> >>offended that none of the employees greeted him or asked what he wanted
> >>until he approached them.
> >
> >
> >
> > that was probably my post you just misinterpreted or misrepresented.
> > i went into a at&t store, signed my name for service, and waited for
> > service for an extended time despite the fact that there were several
> > at&t customer service reps not serving anyone. a few were just
> > chatting with each other.
> >
> > i will admit i wasn't singled out, though, none of the customers
> > awaiting service were served.
> >
>
> Cellular service is a very complicated high technology
> service which requires many specialists. You were just
> viewing the many specialists that would not have been able
> to answer your basic questions ;-)


they had no idea what mi questions might be. i said i wanted to speak
with a customer service representative and, if none were available,
the manager.

> I had the same problem when trying to buy $10 prepaid
> service cards at the local Sprint wireless stores. I later
> realized the unique skill of my specialist (a 30 minute
> wait) was that she was the only one with the register key.

that is probably true for sprint. what was once many sprint company
stores some years ago are now sleazy nextell/sprint stores selling
all sorts of other things. they appear to be giving up the ghost here
in the northeast.

--
get real. like jesus would ever own a gun or vote republican.

On Sat, 28 Jul 2007 11:43:05 -0400, "james g. keegan jr."
<[email protected]> wrote:

>get real. like jesus would ever own a gun or vote republican.

Yeah, he probably would. Better than the Dimocraps

On Fri, 27 Jul 2007 22:49:31 GMT, Esmail Bonakdarian
<[email protected]> wrote:

>Does anyone else really dislike going into the Verizon stores?

Nope. Don't mind at all. See my post on how I hate Stinkular/AT&T
stores.

>I really dislike getting intercepted the moment I step into the store
>by some sales drone "directing" me to where I need to go. (with the
>emphasis in "directing" being telling me where to go).

Better than not caring about you, waiting for over an hour, and then
finding out what you wanted they couldn't do and you had to call a
special number (not *611) to do what you needed to do (exchange a
phone - which Verizon does at their store!)

>I like to go into a store, and if I need help ask for it. Otherwise
>I don't want to be bothered.

Then I guess you don't like department stores, car dealerships, or sit
down restaurants where you actually deal with (gasp!) people!

>Today it was even worse than usual. I walked in and this woman came up
>to me and asked me what I wanted. I said I wanted to talk to someone
>briefly about what was involved in changing my number since I was
>moving to a different part of the country, but keeping my Verizon
>mobile. She directed me to a video kiosk so that I could enter my phone
>number and god knows what else.

To put you in the wait queue and to see the proper person. Again,
directing you to the right person, rather than waiting over an hour to
see someone.

>I just wanted to ask a simple question, not play mickey mouse games
>with filling out information etc which would take longer than getting
>my question asked and answered. She told me in a rather rudely tone
>"I am telling you what you have to do" at which point had to laugh
>since I consider myself the customer, and the employees there to provide
>a service. Clearly, she had it backwards as far as I am concerned. She
>then continued to talk to the next customer and ignore me.

>I just walked up to the customer counter, stood briefly in line, asked
>my question, got it answered (?) and left.

Which counter? The one in the front (sales), or the one in the back
(technical) ?

>I find this whole procedure absurd. I'm happy to jump through hoops
>and provide information etc *if* there is a rational reason for it, but
>not if there isn't. Clearly, to ask a brief question does not require
>any of this.

Not that bad at all, considering the crap I get with their
competition, who really doesn't care about customer service.

>If Verizon's network wasn't so good, and their phone support also (in
>my experience), I would be tempted to ditch the service just based on
>having had very poor experiences in these stores.

Go to a reseller store. Then you'll find out how bad they are. I
always go to a corporate store.

>I guess in the future I will rely on their *611 service.

You get 50% of your questions answered wrong, or they just don't know
or don't care. But that could probably be true at the regular store
too. I called *611 to straighten out a billing problem. They did, but
it took a WEEK to get it fixed.

>I really only walked in because I happened to be in the
>neighborhood. I truly find this "intercepting customers at the door"
>incredibly annoying and intrusive. Anyone else bothered by this?

Its standard operating procedure at all stores. Better than being
ignored and waiting to be waited on. Sounds like you would like
Stinkular / AT&T better.

>To make us fill out additional information at some kiosk before
>we can talk to anyone is totally silly.

Again, directing you to the right place, and wait your turn in line.

Sorry, I guess you don't like people very well. Stay away from places
where you need to see people. Sounds like you sit at your computer
hours upon hours a day, thinking the rest of the world interacts the
same way a computer would.

(sigh). Thank goodness I got out of the customer service kind of work
so I wouldn't have to deal with morons like this guy.

At 28 Jul 2007 09:57:34 -0400 james g. keegan jr. wrote:

> that was probably my post you just misinterpreted or misrepresented.
> i went into a at&t store, signed my name for service, and waited for
> service for an extended time despite the fact that there were several
> at&t customer service reps not serving anyone.

My apologies- I apparently forgot the part of the story about you signing
in first.



--

"I don't need my cell phone to play video games or take pictures or double
as a Walkie-Talkie; I just need it to work. Thanks for all the bells and whistles,
but I could communicate better with ACTUAL bells and whistles."
-Bill Maher 9/25/2003

In article <[email protected]>,
Todd Allcock <[email protected]> wrote:

> At 28 Jul 2007 09:57:34 -0400 james g. keegan jr. wrote:
>
> > that was probably my post you just misinterpreted or misrepresented.
> > i went into a at&t store, signed my name for service, and waited for
> > service for an extended time despite the fact that there were several
> > at&t customer service reps not serving anyone.
>
> My apologies- I apparently forgot the part of the story about you signing
> in first.


no problem. i appreciate your response.

--
get real. like jesus would ever own a gun or vote republican.

I hate to go into a cell phone store for any reason.

"Just another customer" <[email protected]> wrote in message
news:[email protected]...
> On Fri, 27 Jul 2007 22:49:31 GMT, Esmail Bonakdarian
> <[email protected]> wrote:
>
> >Does anyone else really dislike going into the Verizon stores?
>
> Nope. Don't mind at all. See my post on how I hate Stinkular/AT&T
> stores.
>
> >I really dislike getting intercepted the moment I step into the store
> >by some sales drone "directing" me to where I need to go. (with the
> >emphasis in "directing" being telling me where to go).
>
> Better than not caring about you, waiting for over an hour, and then
> finding out what you wanted they couldn't do and you had to call a
> special number (not *611) to do what you needed to do (exchange a
> phone - which Verizon does at their store!)
>
> >I like to go into a store, and if I need help ask for it. Otherwise
> >I don't want to be bothered.
>
> Then I guess you don't like department stores, car dealerships, or sit
> down restaurants where you actually deal with (gasp!) people!
>
> >Today it was even worse than usual. I walked in and this woman came up
> >to me and asked me what I wanted. I said I wanted to talk to someone
> >briefly about what was involved in changing my number since I was
> >moving to a different part of the country, but keeping my Verizon
> >mobile. She directed me to a video kiosk so that I could enter my phone
> >number and god knows what else.
>
> To put you in the wait queue and to see the proper person. Again,
> directing you to the right person, rather than waiting over an hour to
> see someone.
>
> >I just wanted to ask a simple question, not play mickey mouse games
> >with filling out information etc which would take longer than getting
> >my question asked and answered. She told me in a rather rudely tone
> >"I am telling you what you have to do" at which point had to laugh
> >since I consider myself the customer, and the employees there to provide
> >a service. Clearly, she had it backwards as far as I am concerned. She
> >then continued to talk to the next customer and ignore me.
>
> >I just walked up to the customer counter, stood briefly in line, asked
> >my question, got it answered (?) and left.
>
> Which counter? The one in the front (sales), or the one in the back
> (technical) ?
>
> >I find this whole procedure absurd. I'm happy to jump through hoops
> >and provide information etc *if* there is a rational reason for it, but
> >not if there isn't. Clearly, to ask a brief question does not require
> >any of this.
>
> Not that bad at all, considering the crap I get with their
> competition, who really doesn't care about customer service.
>
> >If Verizon's network wasn't so good, and their phone support also (in
> >my experience), I would be tempted to ditch the service just based on
> >having had very poor experiences in these stores.
>
> Go to a reseller store. Then you'll find out how bad they are. I
> always go to a corporate store.
>
> >I guess in the future I will rely on their *611 service.
>
> You get 50% of your questions answered wrong, or they just don't know
> or don't care. But that could probably be true at the regular store
> too. I called *611 to straighten out a billing problem. They did, but
> it took a WEEK to get it fixed.
>
> >I really only walked in because I happened to be in the
> >neighborhood. I truly find this "intercepting customers at the door"
> >incredibly annoying and intrusive. Anyone else bothered by this?
>
> Its standard operating procedure at all stores. Better than being
> ignored and waiting to be waited on. Sounds like you would like
> Stinkular / AT&T better.
>
> >To make us fill out additional information at some kiosk before
> >we can talk to anyone is totally silly.
>
> Again, directing you to the right place, and wait your turn in line.
>
> Sorry, I guess you don't like people very well. Stay away from places
> where you need to see people. Sounds like you sit at your computer
> hours upon hours a day, thinking the rest of the world interacts the
> same way a computer would.
>
> (sigh). Thank goodness I got out of the customer service kind of work
> so I wouldn't have to deal with morons like this guy.
>

In article <[email protected]>,
"Chuck" <[email protected]> wrote:

> I hate to go into a cell phone store for any reason.
>
So why go?

--
To reply by email, remove the word "space"