Online Account Management

This is about my ATT landline, not wireless, but some of you must have
both...

I've been using Online Account Management for both wireless and landline
for years to pay bills. I use the same ID and PW for both. Today, I went
online to pay my wireless, no problem. Then, I logged off, and tried to
log on to the landline (Phone and Internet) section to pay the landline
bill. I got "TLE105: We apologize for the inconvenience but Online Account
Management is not available for this account." Huh?

I called, but no one knows what to do. All I want to do is pay my bill.

Any ideas? Anyone had the same problem?

Thanks

(previously posted to ba.internet in error, sorry)

---

› See More: Online Account Management

On Sun, 09 Jan 2011 19:03:40 -0500, Boris <[email protected]> wrote:

> This is about my ATT landline, not wireless, but some of you must have
> both...
>
> I've been using Online Account Management for both wireless and landline
> for years to pay bills. I use the same ID and PW for both. Today, I went
> online to pay my wireless, no problem. Then, I logged off, and tried to
> log on to the landline (Phone and Internet) section to pay the landline
> bill. I got "TLE105: We apologize for the inconvenience but Online Account
> Management is not available for this account." Huh?
>
> I called, but no one knows what to do. All I want to do is pay my bill.
>
> Any ideas?

You just want to pay your bill? Try calling 1-800-ATT-2020 and, after DTMFing
the phone number of the account whose bill you want to pay, keep saying
"Representative" or "Agent" or pressing "zero" until you've got a live
CC Agent on the line -- tell the rep you want to pay your bill, but the
automated system's not recognizing your DTMF tones. Agent should be able
to let you pay your bill (using a credit card) right then and there,
no surcharges.

> ... Anyone had the same problem?

Yup (well, not "same" -- but similar; solution outlined above).

> Thanks ...

YVW. HTH. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP

In article <[email protected]>,
Boris <[email protected]> wrote:

> I got "TLE105: We apologize for the inconvenience but Online Account
> Management is not available for this account." Huh?
>
> I called, but no one knows what to do. All I want to do is pay my bill.
>
> Any ideas? Anyone had the same problem?

I had that problem. I finally just created a new online id for my
landline number.