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  1. #1
    Nelson Wilbury
    Guest
    I need some help.

    I have been jerked around since September regarding a $50 rebate + $50
    trade in. Here is my story.

    I bought 4 Motorola phones in July 2003.

    I sent 4 rebates (along with proofs of purchaces MEI tags, reciepts
    and trade in phones) in 4 seperate envelopes.

    During a 3 week span in September 2003, I received 4 letters telling
    me that due to my geographic location, I am not elligable for the
    rebate. Along with the letter came everything I had sent except the
    trade-in phones.

    I called the number on the letter and I was told to resend everything
    - it was a mistake on the rebate company's part. I pointed out that
    they did not return the trade-in phones and I was told it was their
    policy not to return them. I was told "don't worry"

    In Oct, 2003 I received two $50 checks (for the rebate on two phones)
    I called up to find out where the remaining $300 was (trade-in on 4
    phones and rebate on the remainin g two phones) I was told they must
    be in "process mode"

    End of October - still no additional money. I called up and was told
    that they had no record of the trade-in's. I said I had proof of
    mailing they said too bad. I said that I was told to resubmit
    everything when they sent out the bogus geographic letter but they did
    not return the phones so I could not resubmit them. They then told me
    that there was a problem with one of the two remaining rebates. It
    seems as though someone else had my exact phone number and exact same
    mei number . I said that was impossible. More likely someone entered
    my information under the wrong name / address. I was told that there
    was nothing that could be done about it as a check was already issued
    to the other person.

    I hung up and went to my cingular dealer. Luckily the district
    manager was in the store. She called the Young America rebate
    company. She told them that based on the weight shown on my postal
    reciepts, I had to have mailed something that resembled a phone but if
    it would expidite things she woul;d give me 4 phones from her
    storeroom to resubmit. The person on the other end said that he would
    expidite the MEI proble with the 4th rebate.

    I resubmitted everything along with a second set of 4 phones.

    End of November - I call up to get a status. I was told I should have
    the remaing $300 in two weeks. Three weeks go by. I call back, I was
    told that the trade-in checks for three phones have been processed and
    will be mailed shortly but there was nothing they can do about the 4th
    phone with the "duplicate phonne number and mei number"

    To date I have since recived everything for three of the four phones
    and I am told I am out of luck for the forth becuae Once it is in the
    system.... there is nothing that they casn do about it.

    I hgave spoken to managers who have told me that the problem would be
    fixed - only to find out that their hands are tied. I have asked to
    speak to Vice-presidents and was told that they can not give me the
    number.

    What should I do?

    As fars as I am concerned it is the rebate company screwing me and not
    Cingular.

    Thanks

    Nelson.





    See More: Rebate Help




  2. #2
    Robert M.
    Guest

    Re: Rebate Help

    In article <[email protected]>,
    Nelson Wilbury <[email protected]> wrote:

    > As fars as I am concerned it is the rebate company screwing me and not
    > Cingular.


    Not at all. Cingular is only too happy not to have to repay the rebate
    company for fewer rebates having been issued.

    Write to your State's Attorney general simply listing everything you
    posted here, and send a Certified copy to Cingular.



  3. #3
    Scott Seidman
    Guest

    Re: Rebate Help

    Nelson Wilbury <[email protected]> wrote in
    news:[email protected]:

    > As fars as I am concerned it is the rebate company screwing me and not
    > Cingular.
    >
    > Thanks
    >
    > Nelson.
    >
    >


    Cingular owes you the money, not the rebate company.

    Call cingular customer service. Tell them you're having trouble with a
    rebate, and have tried your best to resolve it for months.

    Now, politely tell them your intention is to sue them in small claims court
    in the state of your residence. Ask them for a valid address where the
    process server can serve the papers. Ask them for the address of their
    regulatory agency, so you can file a complaint.

    If your problem isn't resolved, follow through with small claims and
    complaints.

    Scott




  4. #4
    Shifter2101
    Shifter2101 is offline
    Junior Member

    Posts
    10

    Re: Re: Rebate Help

    Originally posted by Scott Seidman
    Nelson Wilbury <[email protected]> wrote in
    news:[email protected]:

    > As fars as I am concerned it is the rebate company screwing me and not
    > Cingular.
    >
    > Thanks
    >
    > Nelson.
    >
    >


    Cingular owes you the money, not the rebate company.

    Call cingular customer service. Tell them you're having trouble with a
    rebate, and have tried your best to resolve it for months.

    Now, politely tell them your intention is to sue them in small claims court
    in the state of your residence. Ask them for a valid address where the
    process server can serve the papers. Ask them for the address of their
    regulatory agency, so you can file a complaint.

    If your problem isn't resolved, follow through with small claims and
    complaints.

    Scott
    thanx scott... im on the phone with them right now. (after getting nowhere with young america).
    i think im getting somewhere with them now...

    ok... they told me to wait seven days and if no check from young america... im to call cingular customer care and they will credit my account.
    ill keep ya posted...till then.................



  5. #5
    Andrew Fraser
    Guest

    Re: Rebate Help

    I just got fired by Cingular customer service, [temp, handling country-wide
    calls after hours] in Georgia - no reason given so far. I was honest when I
    talked with customers, had excellent reviews and followed Cingular's arcane
    rules to the letter - if anyone from Cingular, GA is monitoring this; think
    PomPoms - they manage by intimidation, encourage employees to lie - I have
    refused to play "manager" to callers while other employees on my level have
    gleefully accepted that role. I was offered a full-time job in writing and
    fired 48 hours later having worked my assigned shifts, with no errors or
    offences.
    No reason given.

    "Shifter2101" <[email protected]> wrote in
    message news:[email protected]...
    >
    > Scott Seidman wrote:
    > > *Nelson Wilbury <[email protected]> wrote in
    > > news:[email protected]:
    > >
    > > > As fars as I am concerned it is the rebate company screwing me and

    > > not
    > > > Cingular.
    > > >
    > > > Thanks
    > > >
    > > > Nelson.
    > > >
    > > >

    > >
    > > Cingular owes you the money, not the rebate company.
    > >
    > > Call cingular customer service. Tell them you're having trouble with
    > > a
    > > rebate, and have tried your best to resolve it for months.
    > >
    > > Now, politely tell them your intention is to sue them in small claims
    > > court
    > > in the state of your residence. Ask them for a valid address where
    > > the
    > > process server can serve the papers. Ask them for the address of
    > > their
    > > regulatory agency, so you can file a complaint.
    > >
    > > If your problem isn't resolved, follow through with small claims and
    > > complaints.
    > >
    > > Scott *

    >
    > thanx scott... im on the phone with them right now. (after getting
    > nowhere with young america).
    > i think im getting somewhere with them now...
    >
    > ok... they told me to wait seven days and if no check from young
    > america... im to call cingular customer care and they will credit my
    > account.
    > ill keep ya posted...till then.................
    >
    >
    > --
    > Shifter2101
    > ------------------------------------------------------------------------
    > http://cellphoneforums.netView this thread:

    http://cellphoneforums.net/t105869.html
    >






  6. #6
    Jason White
    Guest

    Re: Rebate Help

    On the second page of your cingular bill there will be an address to contact
    the president of the company. I'm sure it's not the president but if you
    write to that address there will be an inquiry to your delima. This is what
    I was told.


    "Nelson Wilbury" <[email protected]> wrote in message
    news:[email protected]...
    > I need some help.
    >
    > I have been jerked around since September regarding a $50 rebate + $50
    > trade in. Here is my story.
    >
    > I bought 4 Motorola phones in July 2003.
    >
    > I sent 4 rebates (along with proofs of purchaces MEI tags, reciepts
    > and trade in phones) in 4 seperate envelopes.
    >
    > During a 3 week span in September 2003, I received 4 letters telling
    > me that due to my geographic location, I am not elligable for the
    > rebate. Along with the letter came everything I had sent except the
    > trade-in phones.
    >
    > I called the number on the letter and I was told to resend everything
    > - it was a mistake on the rebate company's part. I pointed out that
    > they did not return the trade-in phones and I was told it was their
    > policy not to return them. I was told "don't worry"
    >
    > In Oct, 2003 I received two $50 checks (for the rebate on two phones)
    > I called up to find out where the remaining $300 was (trade-in on 4
    > phones and rebate on the remainin g two phones) I was told they must
    > be in "process mode"
    >
    > End of October - still no additional money. I called up and was told
    > that they had no record of the trade-in's. I said I had proof of
    > mailing they said too bad. I said that I was told to resubmit
    > everything when they sent out the bogus geographic letter but they did
    > not return the phones so I could not resubmit them. They then told me
    > that there was a problem with one of the two remaining rebates. It
    > seems as though someone else had my exact phone number and exact same
    > mei number . I said that was impossible. More likely someone entered
    > my information under the wrong name / address. I was told that there
    > was nothing that could be done about it as a check was already issued
    > to the other person.
    >
    > I hung up and went to my cingular dealer. Luckily the district
    > manager was in the store. She called the Young America rebate
    > company. She told them that based on the weight shown on my postal
    > reciepts, I had to have mailed something that resembled a phone but if
    > it would expidite things she woul;d give me 4 phones from her
    > storeroom to resubmit. The person on the other end said that he would
    > expidite the MEI proble with the 4th rebate.
    >
    > I resubmitted everything along with a second set of 4 phones.
    >
    > End of November - I call up to get a status. I was told I should have
    > the remaing $300 in two weeks. Three weeks go by. I call back, I was
    > told that the trade-in checks for three phones have been processed and
    > will be mailed shortly but there was nothing they can do about the 4th
    > phone with the "duplicate phonne number and mei number"
    >
    > To date I have since recived everything for three of the four phones
    > and I am told I am out of luck for the forth becuae Once it is in the
    > system.... there is nothing that they casn do about it.
    >
    > I hgave spoken to managers who have told me that the problem would be
    > fixed - only to find out that their hands are tied. I have asked to
    > speak to Vice-presidents and was told that they can not give me the
    > number.
    >
    > What should I do?
    >
    > As fars as I am concerned it is the rebate company screwing me and not
    > Cingular.
    >
    > Thanks
    >
    > Nelson.
    >
    >






  7. #7
    Shifter2101
    Shifter2101 is offline
    Junior Member

    Posts
    10

    i got the check in the mail the other day (01/30).
    threatening to sue DOES get you somewhere... i dont know if it was cingular cust care OR young america, but, the envelope was dated a only a day after the call i made... i guess they think that ppl will just forget that they got a rebate comming to them so they dont have to pay. well... thats not how my world goes round. if im owed $$$ you better believe im going to collect. and why not!? EVERY company the world-over does it. anyways... if they didnt cough up that rebate/credit my account by TODAY... i wouldve had no problem what-so-ever taking them to court. even if it cost me more than that rebate... its the principal of the thing: dont promise something you either wont or are unwilling to readily deliver...

    maybe after this contract is up i might drop cingular just for spite,(not that they will care), and try out sprint...



  8. #8
    Jer
    Guest

    Re: Rebate Help

    Shifter2101 wrote:
    > i got the check in the mail the other day (01/30).
    > threatening to sue DOES get you somewhere... i dont know if it was
    > cingular cust care OR young america, but, the envelope was dated a only
    > a day after the call i made... i guess they think that ppl will just
    > forget that they got a rebate comming to them so they dont have to pay.
    > well... thats not how my world goes round. if im owed $$$ you better
    > believe im going to collect. and why not!? EVERY company the world-over
    > does it. anyways... if they didnt cough up that rebate/credit my
    > account by TODAY... i wouldve had no problem what-so-ever taking them
    > to court. even if it cost me more than that rebate... its the principal
    > of the thing: dont promise something you either wont or are unwilling
    > to readily deliver...


    I'm in the same camp as you. I've spent $3k to force collection for
    $300 owed, if for no other reason than to teach some ignorant corporate
    twit that good people won't stand for getting screwed. The really
    ignorant corporate twits try to act surprised when the final bill
    includes my attorney fees and other relevant costs. In the end, that
    $3K comes out of their pocket, not mine. My motto? Don't **** with me
    because I'm the rat-bastard that'll **** you back. Otherwise, I'm a
    really nice rat-bastard. I love hungry attorneys, they'll fight for
    every bone I toss into their cage. A hungry attorney is mucho bettero
    than an insurance policy.


    >
    > maybe after this contract is up i might drop cingular just for
    > spite,(not that they will care), and try out sprint...




    --
    jer email reply - I am not a 'ten' ICQ = 35253273
    "All that we do is touched with ocean, yet we remain on the shore of
    what we know." -- Richard Wilbur




  9. #9
    Scott Seidman
    Guest

    Re: Rebate Help

    Shifter2101 <[email protected]> wrote in
    news:[email protected]:

    >
    > i got the check in the mail the other day (01/30).
    > threatening to sue DOES get you somewhere... i dont know if it was
    > cingular cust care OR young america, but, the envelope was dated a
    > only a day after the call i made... i guess they think that ppl will
    > just forget that they got a rebate comming to them so they dont have
    > to pay. well... thats not how my world goes round. if im owed $$$ you
    > better believe im going to collect. and why not!? EVERY company the
    > world-over does it. anyways... if they didnt cough up that
    > rebate/credit my account by TODAY... i wouldve had no problem
    > what-so-ever taking them to court. even if it cost me more than that
    > rebate... its the principal of the thing: dont promise something you
    > either wont or are unwilling to readily deliver...
    >
    > maybe after this contract is up i might drop cingular just for
    > spite,(not that they will care), and try out sprint...
    >
    >
    > --
    > Shifter2101
    > -----------------------------------------------------------------------
    > - http://cellphoneforums.netView this thread:
    > http://cellphoneforums.net/t105869.html
    >


    Small claims is a wonderful device for the consumer. When suing a
    business, the law requires them to be represented by a real live lawyer,
    while you can represent yourself. This means they need to spend money.
    If they don't hire a lawyer, or fail to show, you win!

    Of course, winning a judgement and actually getting money are two
    different things. However, just dealing with the paperwork when served
    is often more expensive than just paying out what they owe in the first
    place, whether they intend to show up in court or not.

    It's a VERY powerful tool. Use it wisely and fairly.

    Scott



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