Cingular Technical Support is Stressing me out

I changed over to the Media Works package to curb my rather large telephone
bills, due to internet activity. Problem is when I try to use my phone as a
modem (Mot V400 and Phone Tools) my GPRS link is terminated just after
verifying the user name and password.

I called Cingular and they told me a Technical Support person would contact
me. So here I am 4 days later and several calls to Cingular still waiting
for a call. I was even told that a message had been left for me giving a
number to call. Well, there is no message on any phone I use, not even a
caller ID. The Customer Service Rep. does not know the number for Tech.
Support.

Is this normal service from Cingular?

Regards,

David.

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› See More: Cingular Technical Support is Stressing me out

did they move their support to India too? If so, that would explain it.


"David" <[email protected]> wrote in message
news:[email protected]...
> I changed over to the Media Works package to curb my rather large
telephone
> bills, due to internet activity. Problem is when I try to use my phone as
a
> modem (Mot V400 and Phone Tools) my GPRS link is terminated just after
> verifying the user name and password.
>
> I called Cingular and they told me a Technical Support person would
contact
> me. So here I am 4 days later and several calls to Cingular still waiting
> for a call. I was even told that a message had been left for me giving a
> number to call. Well, there is no message on any phone I use, not even a
> caller ID. The Customer Service Rep. does not know the number for Tech.
> Support.
>
> Is this normal service from Cingular?
>
> Regards,
>
> David.
>
>

>modem (Mot V400 and Phone Tools) my GPRS link is terminated just after
>verifying the user name and password.
Do you get any error message?
Last fall, with a Motorola T720, I was getting a similar thing with
"PPP Link terminated" or some such thing. Turned out my phone number
wasn't "provisioned" for Wireless Internet Express. I finally got
a knowledgeable Cingular tech support lady who fixed that.

<[email protected]> wrote in message news:AlFHc.59122$Oq2.35370@attbi_s52...
> >modem (Mot V400 and Phone Tools) my GPRS link is terminated just after
> >verifying the user name and password.
> Do you get any error message?
> Last fall, with a Motorola T720, I was getting a similar thing with
> "PPP Link terminated" or some such thing. Turned out my phone number
> wasn't "provisioned" for Wireless Internet Express. I finally got
> a knowledgeable Cingular tech support lady who fixed that.

That's the same problem I am having. The annoying thing is, everything was
fine until I changed to the new package.

Thanks,

David.

Yes, It is. I use them for voice Cellular only now because the have NO ONE
there that knows what the hell they are doing with that GPRS network.


"David" <[email protected]> wrote in message
news:[email protected]...
> I changed over to the Media Works package to curb my rather large
telephone
> bills, due to internet activity. Problem is when I try to use my phone as
a
> modem (Mot V400 and Phone Tools) my GPRS link is terminated just after
> verifying the user name and password.
>
> I called Cingular and they told me a Technical Support person would
contact
> me. So here I am 4 days later and several calls to Cingular still waiting
> for a call. I was even told that a message had been left for me giving a
> number to call. Well, there is no message on any phone I use, not even a
> caller ID. The Customer Service Rep. does not know the number for Tech.
> Support.
>
> Is this normal service from Cingular?
>
> Regards,
>
> David.
>
>