Email on Cingular wireless

Hello all,

My first post as a new CW user. I just left SPCS after 8 years.

Here are my questions. I was just told by tech support that the email
feature on my Sony T637 is useless since CW dosen't support email on cell
phones "yet". Is this completely true? Is there a "work-around" for POP mail
othere than having is pushed to the phone via Alerts? Thanks for any helpful
replies

KHarris

---

› See More: Email on Cingular wireless

>Here are my questions. I was just told by tech support that the email
>feature on my Sony T637 is useless since CW dosen't support email on cell
>phones "yet". Is this completely true? Is there a "work-around" for POP mail
To send email to the phone I think you can go to the Cingular web site,
or you can send a text message to [email protected] with of
course your target phone number. To send email from the phone you can
send a text message to 111 or 121, with the text starting with the target
email address, eg
[email protected] Hi howdy
These come from an earlier thread here and have worked for me.
If you want to *check* the emails waiting for your computer, from the
phone, that's a little more complicated.

In article <[email protected]>,
"heckler" <[email protected]> wrote:

> Hello all,
>
> My first post as a new CW user. I just left SPCS after 8 years.
>
> Here are my questions. I was just told by tech support that the email
> feature on my Sony T637 is useless since CW dosen't support email on cell
> phones "yet". Is this completely true? Is there a "work-around" for POP mail
> othere than having is pushed to the phone via Alerts? Thanks for any helpful
> replies
>
> KHarris

I havent seen a CSR or supervisor yet who knows how to do it.
And they have zero URLs for instructions. If you're not careful they'll
set you up to be getting text messages where you should be getting email.
NOBODY HAS BEEN TRAINED. Even the other answer here talks about txt
messaging, not email. And FORGET about attachments!

Knowing a little about email systems, I worked it out on my
v600 by ignoring their instructions.

The way to do it is to configure [email protected]
to pull email from other POP or IMAP servers, and then get your
cingular email on your phone. Server = mycingular.com And of course
mycingular.com will use a different password (initial default = last 4
digits of cell #) than
you use to log onto "Manage my account".


First login at www.cingular.com, then at "MY Account, select "My
Wireless Window" from the dropdown menu. You may need to call *611 to
have them activate your email account.

The Real Problem is if you say have your phone check hourly for new
email, their lame software charges you a minute or three for calling
111-111-1111 each time it checks which then after you get billed at the
end of the month, you may get to call up and complain and get them
(hopefully) to credit back those minutes.


Good luck. The whole system is very user hostile. They should hire me to
write documentation.

"Røbert M." <[email protected]> wrote in message
news:[email protected]...

>
>
> Good luck. The whole system is very user hostile. They should hire me to
> write documentation.

But that would require the use of facts, not opinions. This would
disqualify you.

I can imagine what the documentation you provided would consist of:

SETTING UP EMAIL ACCESS ON YOUR PHONE

1. Ignore the Owners Manual, just like you did with the contract.

2. Turn on phone.

3. Wait for Cingular to contact you. This is the least they can do for a
customer.

4. If 7 seconds pass without a call from Cingular, call Customer Service
immediately and ask to speak to a Supervisor.

5. Yell at the Supervisor hysterically, asking him why they didn't contact
you the second your phone connected to the network, and why they continue to
have known issues with their phones that they purposely hide from the
public. Demand that they immediately credit your account for $200 to
compensate you for the inconveniences you experienced over the last 45
seconds in calling them, and that they need to give you 4 free phones, each
with an unlimited plan for a total of $5 a month, or you are going to cancel
your service immediately.

6. Call Executive Services (should be easy to do- the Supervisor just hung
up on you). In the same hysterical manner, tell them how rude the
Supervisor was to you, and that he was too incompetent to resolve your issue
(ignoring the fact that you never explained your problem to the Supervisor).
When they direct you to the Owners Manual, berate them for suggesting such
an unfriendly customer approach, and that they need to publish a larger and
more accurate Owners Manual, because you can't distinguish the commas from
the periods without your reading glasses, and this is an obvious attempt to
decieve you. This time, demand 5 phones that they will pay you $750 to
take, and a lifetime subscription to their data network, or you will contact
your State's AG.

7. Call Cingular's Legal Department. After the tone, threaten them with
immediate legal action if your email is not working by the time you hang up
the phone.

7. When the form letter arrives from Cingular a week later, thanking you
for your call, , write a letter to your State's AG, with copies to Cingular,
Motorola, UPS (they delivered the phone), your senators, representatives,
mayor, FCC, BBB, FTC, G.W. Bush, the CIA (because its a conspiracy), People
Magazine and the National Enquirer. In this letter, express your outrage at
the total lack of customer focus, the rude and unprofessional way you were
treated, and the inability of the company to resolve your issue. You might
also want to take a minute and explain what the problem is.

8. When the last form letter arrives from the above people, take them to a
lawyer. Don't forget to pay the six months in charges you have incurred
with Cingular to date.

9. Tell the lawyer you want to sure Cingular for breach of contract. Pay
the $200 retainer.

10. Appear in court just long enough for Cingular's lawyers to point out
the section of the Owners Manual that deals with your problem to the judge.
Ignore the laughter coming from the bench. Don't forget to get a
Non-Disclosure Agreement before you leave (it will come in handy later).

11. Go home.

12. Find the Owners Manual.

13. Read the Owners Manual.

14. Follow the directions provided in the Owners Manual.

15. Access your email.

16. Next day, go to alt.cellular.cingular. Start a thread, outlining your
victory against the Big Corporate Monster. Tell everybody how your wrote
your letters, took them to court and finally got your email to work (just
don't tell them how). When asked for any details, reference the
Non-Disclosure Agreement (I told you it would come in handy).

This would be the Robert way of getting your email to work.

Thanks for this! I agree, you should pay you to write the manual, hehe

KH

On Tue, 13 Jul 2004 21:58:54 GMT, "Røbert M." <[email protected]>
wrote:

>In article <[email protected]>,
> "heckler" <[email protected]> wrote:
>
>> Hello all,
>>
>> My first post as a new CW user. I just left SPCS after 8 years.
>>
>> Here are my questions. I was just told by tech support that the email
>> feature on my Sony T637 is useless since CW dosen't support email on cell
>> phones "yet". Is this completely true? Is there a "work-around" for POP mail
>> othere than having is pushed to the phone via Alerts? Thanks for any helpful
>> replies
>>
>> KHarris
>
>I havent seen a CSR or supervisor yet who knows how to do it.
>And they have zero URLs for instructions. If you're not careful they'll
>set you up to be getting text messages where you should be getting email.
>NOBODY HAS BEEN TRAINED. Even the other answer here talks about txt
>messaging, not email. And FORGET about attachments!
>
>Knowing a little about email systems, I worked it out on my
>v600 by ignoring their instructions.
>
>The way to do it is to configure [email protected]
>to pull email from other POP or IMAP servers, and then get your
>cingular email on your phone. Server = mycingular.com And of course
>mycingular.com will use a different password (initial default = last 4
>digits of cell #) than
>you use to log onto "Manage my account".
>
>
>First login at www.cingular.com, then at "MY Account, select "My
>Wireless Window" from the dropdown menu. You may need to call *611 to
>have them activate your email account.
>
>The Real Problem is if you say have your phone check hourly for new
>email, their lame software charges you a minute or three for calling
>111-111-1111 each time it checks which then after you get billed at the
>end of the month, you may get to call up and complain and get them
>(hopefully) to credit back those minutes.
>
>
>Good luck. The whole system is very user hostile. They should hire me to
>write documentation.

>13. Read the Owners Manual.
>
>14. Follow the directions provided in the Owners Manual.
>
>15. Access your email.

Perhaps today's Owners Manuals are more applicable, but last November,
when I got a Motorola T720, I spent several hours with owners manual and
phone, and Motorola web site, until finally the Cingular tech support
person told me owners manual did not apply. Forget all those settings in
the phone menus and Motorola web site. Cingular does it differently.
She then told me how to do a complete reset on the phone, and then
how to do things Cingular's way.
Now I have a Nokia 6200 and a DKU5 data cable and CDROM and manual and
software and pdf files from the Nokia web site. What happens on my
computer's screen when I try to follow the instructions does not match
what the instructions say should happen. Perhaps I should inform
Microsoft that Windows XP doesn't work the way Nokia and Cingular say it
should? Or perhaps the instructions provided are just wrong.

Err... THEY should pay you. Ooops

On Wed, 14 Jul 2004 01:58:10 GMT, [email protected] wrote:

>Thanks for this! I agree, you should pay you to write the manual, hehe
>
>KH
>
>On Tue, 13 Jul 2004 21:58:54 GMT, "Røbert M." <[email protected]>
>wrote:
>
>>In article <[email protected]>,
>> "heckler" <[email protected]> wrote:
>>
>>> Hello all,
>>>
>>> My first post as a new CW user. I just left SPCS after 8 years.
>>>
>>> Here are my questions. I was just told by tech support that the email
>>> feature on my Sony T637 is useless since CW dosen't support email on cell
>>> phones "yet". Is this completely true? Is there a "work-around" for POP mail
>>> othere than having is pushed to the phone via Alerts? Thanks for any helpful
>>> replies
>>>
>>> KHarris
>>
>>I havent seen a CSR or supervisor yet who knows how to do it.
>>And they have zero URLs for instructions. If you're not careful they'll
>>set you up to be getting text messages where you should be getting email.
>>NOBODY HAS BEEN TRAINED. Even the other answer here talks about txt
>>messaging, not email. And FORGET about attachments!
>>
>>Knowing a little about email systems, I worked it out on my
>>v600 by ignoring their instructions.
>>
>>The way to do it is to configure [email protected]
>>to pull email from other POP or IMAP servers, and then get your
>>cingular email on your phone. Server = mycingular.com And of course
>>mycingular.com will use a different password (initial default = last 4
>>digits of cell #) than
>>you use to log onto "Manage my account".
>>
>>
>>First login at www.cingular.com, then at "MY Account, select "My
>>Wireless Window" from the dropdown menu. You may need to call *611 to
>>have them activate your email account.
>>
>>The Real Problem is if you say have your phone check hourly for new
>>email, their lame software charges you a minute or three for calling
>>111-111-1111 each time it checks which then after you get billed at the
>>end of the month, you may get to call up and complain and get them
>>(hopefully) to credit back those minutes.
>>
>>
>>Good luck. The whole system is very user hostile. They should hire me to
>>write documentation.