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  1. #1
    deaconblues
    Guest
    Well - it's been a long and brutal struggle. I changed my contract on
    9/19 (or so I thought) to Nation 1250 FamilyTalk w/Rollover for $79.99
    with $9.99 for a second line. Unfortunately the clerk at the store
    didn't really change my plan and I found out yesterday that I was
    still on my old plans with the two phones.

    After multiple phone calls I believe that I finally got my plan
    changed correctly tonight. However, when I look at the web site it
    shows _each of my phone (numbers) on a $79.99 plan. I expected to
    have the primary phone displayed as $79.99 with the second displayed
    as a "additional" $9.99. I called Cingular (yet again) and was assured
    that my one phone is on the $79.99 and the other phone is $9.99.

    For those of you with the FamilyTalk plans, how are multiple phones
    displayed when "My Account" is accessed via the web site?

    My apologies for the long post - I don't want to find out that I need
    another struggle when I get my next bill. Thanks!



    See More: Nation FamilyTalk web question




  2. #2
    Tony
    Guest

    Re: Nation FamilyTalk web question

    "deaconblues" <[email protected]> wrote in message
    news:[email protected]...
    > Well - it's been a long and brutal struggle. I changed my contract on
    > 9/19 (or so I thought) to Nation 1250 FamilyTalk w/Rollover for $79.99
    > with $9.99 for a second line. Unfortunately the clerk at the store
    > didn't really change my plan and I found out yesterday that I was
    > still on my old plans with the two phones.
    >
    > After multiple phone calls I believe that I finally got my plan
    > changed correctly tonight. However, when I look at the web site it
    > shows _each of my phone (numbers) on a $79.99 plan. I expected to
    > have the primary phone displayed as $79.99 with the second displayed
    > as a "additional" $9.99. I called Cingular (yet again) and was assured
    > that my one phone is on the $79.99 and the other phone is $9.99.
    >
    > For those of you with the FamilyTalk plans, how are multiple phones
    > displayed when "My Account" is accessed via the web site?



    The primary line shows the family plan and then each additional line shows
    up as a secondary line at $9.99. Sounds like your account is still screwed
    up.

    Tony





  3. #3
    J Haggerty
    Guest

    Re: Nation FamilyTalk web question

    I'm on the GAIT plan at $45 plus $19.99 for the extra line. They seem to
    have changed the way the web page shows the plans recently, and now both
    my phones show up as a $45 GAIT plan each, with none showing as being
    $19.99, but at least the bills are still correct.

    JPH

    deaconblues wrote:
    > Well - it's been a long and brutal struggle. I changed my contract on
    > 9/19 (or so I thought) to Nation 1250 FamilyTalk w/Rollover for $79.99
    > with $9.99 for a second line. Unfortunately the clerk at the store
    > didn't really change my plan and I found out yesterday that I was
    > still on my old plans with the two phones.
    >
    > After multiple phone calls I believe that I finally got my plan
    > changed correctly tonight. However, when I look at the web site it
    > shows _each of my phone (numbers) on a $79.99 plan. I expected to
    > have the primary phone displayed as $79.99 with the second displayed
    > as a "additional" $9.99. I called Cingular (yet again) and was assured
    > that my one phone is on the $79.99 and the other phone is $9.99.
    >
    > For those of you with the FamilyTalk plans, how are multiple phones
    > displayed when "My Account" is accessed via the web site?
    >
    > My apologies for the long post - I don't want to find out that I need
    > another struggle when I get my next bill. Thanks!




  4. #4
    coveredup
    coveredup is offline
    Junior Member

    Posts
    16

    I think Cingular is having major billing problems -- on the web site anyway -- they seemed to chang their system over the weekend -- improvement --

    and now my plan shows extra phone at the main charge also --- I think I will wait and see what the bill look slike before I panic -- their billing dept much be the biggest major zoo in the world -- I have always had billing issues with Cingular for the pass six years ---

    but -- while it is a painful experience -- for me -- they always fix them -- I guess you get use to it --


    is it better with another carrier?
    Last edited by coveredup; 10-14-2004 at 08:17 PM.



  5. #5
    deaconblues
    Guest

    Re: Nation FamilyTalk web question

    I've called Cingular twice in the last two days to confirm whether my
    plan is correct, and both times (with two different representatives) I
    was told that my plan is as it should be. We'll see .......


    > Well - it's been a long and brutal struggle. I changed my contract on
    > 9/19 (or so I thought) to Nation 1250 FamilyTalk w/Rollover for $79.99
    > with $9.99 for a second line. Unfortunately the clerk at the store
    > didn't really change my plan and I found out yesterday that I was
    > still on my old plans with the two phones.
    >
    > After multiple phone calls I believe that I finally got my plan
    > changed correctly tonight. However, when I look at the web site it
    > shows _each of my phone (numbers) on a $79.99 plan. I expected to
    > have the primary phone displayed as $79.99 with the second displayed
    > as a "additional" $9.99. I called Cingular (yet again) and was assured
    > that my one phone is on the $79.99 and the other phone is $9.99.
    >
    > For those of you with the FamilyTalk plans, how are multiple phones
    > displayed when "My Account" is accessed via the web site?
    >
    > My apologies for the long post - I don't want to find out that I need
    > another struggle when I get my next bill. Thanks!




  6. #6
    bamp
    Guest

    Re: Nation FamilyTalk web question


    "deaconblues" <[email protected]> wrote in message
    news:[email protected]...
    > I've called Cingular twice in the last two days to confirm whether my
    > plan is correct, and both times (with two different representatives) I
    > was told that my plan is as it should be. We'll see .......
    >
    >
    >> Well - it's been a long and brutal struggle. I changed my contract on
    >> 9/19 (or so I thought) to Nation 1250 FamilyTalk w/Rollover for $79.99
    >> with $9.99 for a second line. Unfortunately the clerk at the store
    >> didn't really change my plan and I found out yesterday that I was
    >> still on my old plans with the two phones.
    >>
    >> After multiple phone calls I believe that I finally got my plan
    >> changed correctly tonight. However, when I look at the web site it
    >> shows _each of my phone (numbers) on a $79.99 plan. I expected to
    >> have the primary phone displayed as $79.99 with the second displayed
    >> as a "additional" $9.99. I called Cingular (yet again) and was assured
    >> that my one phone is on the $79.99 and the other phone is $9.99.
    >>
    >> For those of you with the FamilyTalk plans, how are multiple phones
    >> displayed when "My Account" is accessed via the web site?
    >>
    >> My apologies for the long post - I don't want to find out that I need
    >> another struggle when I get my next bill. Thanks!


    I have the 850 minute for 59.99 plan, with a secondary phone @ 9.99. Both
    show as being on the 59.99 plan on the website. They always have.

    The bill I get is correct.

    bamp





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