Re: Cingular customer service sucks !!!!

In article <cokh9h0nvc@enews2.newsguy.com>,
"Brian Oakley" <brianoakley@ispwest.com> wrote:

>
> "lsingh28" <lsingh28.1gky60@nospam.cellphoneforums.net> wrote in message
> news:lsingh28.1gky60@nospam.cellphoneforums.net...
> >
> > is there an email for someone at cingular that i can speak with?? a
> > manager that maybe can help me???
> >
> >
> > --
> > lsingh28
>
>
> If you go to their webpage at www.cingular.com and look at the top, it says
> "contact us". Click on that and call the toll free customer service line.
> They can help you with your complaints.

Baloney, thats the same as calling 611, and those folks have ZERO
authority to fix anything more than a $2 opvercharge.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <jzwick3-FE1357.08032401122004@news1.east.earthlink.net> on Wed, 01 Dec
2004 14:03:24 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

>In article <cokh9h0nvc@enews2.newsguy.com>,
> "Brian Oakley" <brianoakley@ispwest.com> wrote:

>> If you go to their webpage at www.cingular.com and look at the top, it says
>> "contact us". Click on that and call the toll free customer service line.
>> They can help you with your complaints.
>
>Baloney, thats the same as calling 611, and those folks have ZERO
>authority to fix anything more than a $2 opvercharge.

Baloney yourself -- they can refer you to other departments that can deal with
other problems.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

On Tue, 30 Nov 2004 01:25:29 -0600, lsingh28
<lsingh28.1giwk0@nospam.cellphoneforums.net> wrote:

>
>I posted an add earlier and i can't find it..i think it got
>deleted...anyways i went to the mall 1 day and a cingular rep talked me
>into changing my service from cellone to cingular...he says it will take
>5 minutes...1st we couldn't transfer my cellone # to my new cingular
>phone...so i had to call cellone and cancel my service....i waited 30
>min....i waited 1 hour....1 hour and 30 minutes....and he keep saying 2
>more minutes...he kept lying and lying...i got pissed off at him and
>told him to give me back my ID and credit card...i don't want the phone
>anymore...he gave it back....a month later i got my credit card
>statement and i was charged over $50 bucks ...i never got the
>phone...now i got no phone cause of the LIARS that works for cingular
>.they made me cancelled my plan with cellone ...now i tried goin back
>with cellone and they want me to sign a new contract....i'm not signing
>a new contract with them..i'm now using my husband cell phone until i
>find a good deal on a cell phone...i would never recommend anyone to
>cingular...their customer services sucks bigtime and they lie too
>much....bunch of LIARS working for them

I hear what you're saying, and I am ignoring the rest of the replies
in this thread that are against you, as I too am unhappy with
Cingular's service, at this time.

I can vouch for what you are saying, only I didn't just deal with one
person. I dealt with about 10 people from Customer Service, and have
kept detailed notes on all my interactions, since I purchased the plan
earlier, in November.

Cingular for the most part, without my casting aspersions on any one
individual is to blame. How do I know?

It's all about training.
Customer Service dfeinitely doesn't know what Tech Support is doing,
or even about any tech support issues.
Tech Support doesn't know what they are doing.

The managers of both departments simply don't want to deal with
customer issues, which is why they hire anyone they can to talk to the
customers.

And I mean that everyone of Cingular's support staff, I've spoken with
is C L U E L E S S, as the documentation of all my support calls can
prove. They are supposed to keep notes on every support call they
get. I know I do that myself.

I have outright been refused to have my call escalated, when the CSR
clearly indicated a lack of knowledge in assisting me.

As a customer, I feel like I'm on my way to becoming a Cingular
Service Expert, and I don't want to be. I have better things to do,
than be on the phone, until the battery dies.
I just want my issues resolved, as any customer has that right.

I've trained several "Customer Support" types on using the Google
SMS feature. The answer is always the same: I didn't know that
(for that, and other issues).

I was even told that each of their call centers around the US have
their own way of doing things. Great. No wonder I can't get a
straight answer.

So, it looks like it's just 'wait and see', unfortunately.

George

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <50mrq09l1ltluii8j6fd0cek5flsn6v4k6@4ax.com> on Wed, 01 Dec 2004 15:14:28
GMT, George <spamproofemail@here.com> wrote:

>On Tue, 30 Nov 2004 01:25:29 -0600, lsingh28
><lsingh28.1giwk0@nospam.cellphoneforums.net> wrote:
>
>>[SNIP]
>
>I hear what you're saying, and I am ignoring the rest of the replies
>in this thread that are against you, as I too am unhappy with
>Cingular's service, at this time.

In other words, "My mind is made up: don't confuse me with the facts?"

>I have outright been refused to have my call escalated, when the CSR
>clearly indicated a lack of knowledge in assisting me.

Perhaps it was your approach.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

In article <50mrq09l1ltluii8j6fd0cek5flsn6v4k6@4ax.com>,
George <spamproofemail@here.com> wrote:

> I was even told that each of their call centers around the US have
> their own way of doing things. Great. No wonder I can't get a
> straight answer.

Exactly as I have indicated. Cingular still hasn't integrated all the
peices Ameritech, SWB, Bell South, Snet, pacBell that it opasted
together to make Cingular, so how can it hope to integrate AT&T Wireless
any time soon.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <jzwick3-E17397.11260501122004@news1.east.earthlink.net> on Wed, 01 Dec
2004 17:26:05 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

>In article <50mrq09l1ltluii8j6fd0cek5flsn6v4k6@4ax.com>,
> George <spamproofemail@here.com> wrote:
>
>> I was even told that each of their call centers around the US have
>> their own way of doing things. Great. No wonder I can't get a
>> straight answer.
>
>Exactly as I have indicated. Cingular still hasn't integrated all the
>peices Ameritech, SWB, Bell South, Snet, pacBell that it opasted
>together to make Cingular, so how can it hope to integrate AT&T Wireless
>any time soon.

Already explained that to you, several times. Give it a rest.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

In article <6Rnrd.8734$_3.104797@typhoon.sonic.net>,
John Navas <spamfilter0@navasgroup.com> wrote:

> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <jzwick3-E17397.11260501122004@news1.east.earthlink.net> on Wed, 01 Dec
> 2004 17:26:05 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
>
> >In article <50mrq09l1ltluii8j6fd0cek5flsn6v4k6@4ax.com>,
> > George <spamproofemail@here.com> wrote:
> >
> >> I was even told that each of their call centers around the US have
> >> their own way of doing things. Great. No wonder I can't get a
> >> straight answer.
> >
> >Exactly as I have indicated. Cingular still hasn't integrated all the
> >peices Ameritech, SWB, Bell South, Snet, pacBell that it opasted
> >together to make Cingular, so how can it hope to integrate AT&T Wireless
> >any time soon.
>
> Already explained that to you, several times. Give it a rest.

You give it a rest. Cingular is not integrated.

I jsut dealt with a cingular store and jebus do they fecking suck. Guy
screwed me up...

Basically I am on a shared plan with my girlfriend, we go in we have
been having trouble getting her corporat sponsorship rates. We waited
the awhiel for them to fix the glitch walk into the same guy that
helped us he helps us and my girls phone works mine doesn't. He says
just takes a few hours to update. We wait call customer care they are
telling us our 2nd number doesn't exist.

we go back to find out there is still a problem int eh system but the
guy apparently is going through and not dealing with it, just getting
his contracts signed and commision on his phones.

Either way "official cingular stores' are full of chickfeckers....

sorry for the rant...


--
MustangEater82
brought to you by http://www.wifi-forum.com/

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <jzwick3-D6EE1C.12560701122004@news1.east.earthlink.net> on Wed, 01 Dec
2004 18:56:07 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

>You give it a rest. Cingular is not integrated.

Irrelevant to everyone but you.

"THE SKY IS FALLING! THE SKY IS FALLING!' Uh huh. Right.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

In article <3Srrd.8791$_3.104970@typhoon.sonic.net>,
John Navas <spamfilter0@navasgroup.com> wrote:

> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <jzwick3-D6EE1C.12560701122004@news1.east.earthlink.net> on Wed, 01 Dec
> 2004 18:56:07 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
>
> >You give it a rest. Cingular is not integrated.
>
> Irrelevant to everyone but you.
>
> "THE SKY IS FALLING! THE SKY IS FALLING!' Uh huh. Right.

Cingular just said yesterday they are not integrated, and they're
just STARTING to plan it.

but AS ALWAYS you snip out the part of the post that proves you WRONG.

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-413A3A.17222501122004@news1.east.earthlink.net...
> In article <3Srrd.8791$_3.104970@typhoon.sonic.net>,
> John Navas <spamfilter0@navasgroup.com> wrote:
>
> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
> >
> > In <jzwick3-D6EE1C.12560701122004@news1.east.earthlink.net> on Wed, 01
Dec
> > 2004 18:56:07 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
> >
> > >You give it a rest. Cingular is not integrated.
> >
> > Irrelevant to everyone but you.
> >
> > "THE SKY IS FALLING! THE SKY IS FALLING!' Uh huh. Right.
>
> Cingular just said yesterday they are not integrated, and they're
> just STARTING to plan it.
>
> but AS ALWAYS you snip out the part of the post that proves you WRONG.

Yes they did- the problem with that?

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <jzwick3-413A3A.17222501122004@news1.east.earthlink.net> on Wed, 01 Dec
2004 23:22:25 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

>In article <3Srrd.8791$_3.104970@typhoon.sonic.net>,
> John Navas <spamfilter0@navasgroup.com> wrote:
>
>> In <jzwick3-D6EE1C.12560701122004@news1.east.earthlink.net> on Wed, 01 Dec
>> 2004 18:56:07 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
>>
>> >You give it a rest. Cingular is not integrated.
>>
>> Irrelevant to everyone but you.
>>
>> "THE SKY IS FALLING! THE SKY IS FALLING!' Uh huh. Right.
>
>Cingular just said yesterday they are not integrated, and they're
>just STARTING to plan it.

As expected (by everyone other than Chicken Little).

>but AS ALWAYS you snip out the part of the post that proves you WRONG.

You've yet to prove anything, much less that I'm wrong.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

This is only one of list of complaints I have heard about all
cell phone companies. It is not just Cingular, but all of them.

Chip

lsingh28 wrote:
> I posted an add earlier and i can't find it..i think it got
> deleted...anyways i went to the mall 1 day and a cingular rep talked me
> into changing my service from cellone to cingular...he says it will take
> 5 minutes...1st we couldn't transfer my cellone # to my new cingular
> phone...so i had to call cellone and cancel my service....i waited 30
> min....i waited 1 hour....1 hour and 30 minutes....and he keep saying 2
> more minutes...he kept lying and lying...i got pissed off at him and
> told him to give me back my ID and credit card...i don't want the phone
> anymore...he gave it back....a month later i got my credit card
> statement and i was charged over $50 bucks ...i never got the
> phone...now i got no phone cause of the LIARS that works for cingular
> .they made me cancelled my plan with cellone ...now i tried goin back
> with cellone and they want me to sign a new contract....i'm not signing
> a new contract with them..i'm now using my husband cell phone until i
> find a good deal on a cell phone...i would never recommend anyone to
> cingular...their customer services sucks bigtime and they lie too
> much....bunch of LIARS working for them
>
>
> --
> lsingh28
> ------------------------------------------------------------------------
> http://cellphoneforums.net
> View this thread: http://cellphoneforums.net/t159015.html
>

In article <VSwrd.8831$_3.105576@typhoon.sonic.net>,
John Navas <spamfilter0@navasgroup.com> wrote:

> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <jzwick3-413A3A.17222501122004@news1.east.earthlink.net> on Wed, 01 Dec
> 2004 23:22:25 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
>
> >In article <3Srrd.8791$_3.104970@typhoon.sonic.net>,
> > John Navas <spamfilter0@navasgroup.com> wrote:
> >
> >> In <jzwick3-D6EE1C.12560701122004@news1.east.earthlink.net> on Wed, 01 Dec
> >> 2004 18:56:07 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
> >>
> >> >You give it a rest. Cingular is not integrated.
> >>
> >> Irrelevant to everyone but you.
> >>
> >> "THE SKY IS FALLING! THE SKY IS FALLING!' Uh huh. Right.
> >
> >Cingular just said yesterday they are not integrated, and they're
> >just STARTING to plan it.
>
> As expected (by everyone other than Chicken Little).
>
> >but AS ALWAYS you snip out the part of the post that proves you WRONG.
>
> You've yet to prove anything, much less that I'm wrong.

You saying I haven't proven anything doesnt make it so.

Cingular is just starting to plan its network integration. THEY SAID SO.

And what happened to the November 15 changeover of ATT Stores, it was
reversed on Nov. 16; they're still selling ATT phones and plans.


"Several analysts and industry experts have said the combined company
might not hold its lead for long, as both Cingular and AT&T Wireless
have suffered from high customer defections, also known as churn, this
year. "

<http://www.reuters.com/newsArticle.j...&storyID=69709
39>


And J.D. Power.....


no chicken little just the trurh, always backed up by authoritative
URLs, while your posts are full of name calling.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <jzwick3-2A3275.04062002122004@news1.east.earthlink.net> on Thu, 02 Dec
2004 10:06:21 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

>In article <VSwrd.8831$_3.105576@typhoon.sonic.net>,
> John Navas <spamfilter0@navasgroup.com> wrote:

>> You've yet to prove anything, much less that I'm wrong.
>
>You saying I haven't proven anything doesnt make it so.

Indeed -- your hysterical posts speak for themselves.

>Cingular is just starting to plan its network integration. THEY SAID SO.

Indeed -- albeit "starting" rather than "just starting" -- as anyone with
relevant experience would expect.

>And what happened to the November 15 changeover of ATT Stores, it was
>reversed on Nov. 16; they're still selling ATT phones and plans.

There was no such changeover, just internal rebranding, which did occur and
remains in place. Cingular will continue to use the ATTWS brand for up to six
months as previously announced:

AT&T Wireless name to disappear

Cingular Wireless will drop the AT&T brand six months after it acquires
Redmond-based AT&T Wireless Services Inc., the telecommunications companies
announced Monday.

<http://seattle.bizjournals.com/seatt...23/daily7.html>

>"Several analysts and industry experts have said the combined company
>might not hold its lead for long, ...

The key word there is "might." It "might" also increase its lead. In other
words, this is just meaningless speculation.

>no chicken little just the trurh, always backed up by authoritative
>URLs,

Actually pure Chicken Little.

>while your posts are full of name calling.

I give your childish behavior the full respect it deserves.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>