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- 12-25-2004, 03:18 AM #1Ric KaysenGuest
I've been with ATT for ten years and had no complaints. I wanted a new
Motorola MPX220, so I went into a Cingular store figuring it's all one big
happy family now. I paid my $300 plus tax and settled for half the air time
minutes for the same plan price, but I thought...ok, I don't use a lot and
they have roll over anyway. I waited for my expensive new phone to be
enabled on their network...and waited...and waited. I was told the system is
backed up. ok...I waited some more. Somehow the system got around to
disabling my old phone (V600 with ATT), but has not yet enabled the new one.
It is now 16 hours after I purchased the phone and I have no service
whatsoever. If this persists, I intend to take it back for a refund.
Question is...are they going to be able to re-enable my V600?
--
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- 12-25-2004, 05:51 AM #2TerrySGuest
Re: Cingular Nightmare Before Christmas
"Ric Kaysen" <[email protected]> wrote in message
news:[email protected]...
> I've been with ATT for ten years and had no complaints. I wanted a new
> Motorola MPX220, so I went into a Cingular store figuring it's all one big
> happy family now. I paid my $300 plus tax and settled for half the air
> time
> minutes for the same plan price, but I thought...ok, I don't use a lot and
> they have roll over anyway. I waited for my expensive new phone to be
> enabled on their network...and waited...and waited. I was told the system
> is
> backed up. ok...I waited some more. Somehow the system got around to
> disabling my old phone (V600 with ATT), but has not yet enabled the new
> one.
> It is now 16 hours after I purchased the phone and I have no service
> whatsoever. If this persists, I intend to take it back for a refund.
> Question is...are they going to be able to re-enable my V600?
>
> --
> Remove NOSPAM to reply
>
>Wow ! 16 hours, tsk tsk tsk.
TerryS
- 12-25-2004, 06:20 AM #3Jack ZwickGuest
Re: Cingular Nightmare Before Christmas
In article <[email protected]>,
"TerryS" <[email protected]> wrote:
>
> "Ric Kaysen" <[email protected]> wrote in message
> news:[email protected]...
> > I've been with ATT for ten years and had no complaints. I wanted a new
> > Motorola MPX220, so I went into a Cingular store figuring it's all one big
> > happy family now. I paid my $300 plus tax and settled for half the air
> > time
> > minutes for the same plan price, but I thought...ok, I don't use a lot and
> > they have roll over anyway. I waited for my expensive new phone to be
> > enabled on their network...and waited...and waited. I was told the system
> > is
> > backed up. ok...I waited some more. Somehow the system got around to
> > disabling my old phone (V600 with ATT), but has not yet enabled the new
> > one.
> > It is now 16 hours after I purchased the phone and I have no service
> > whatsoever. If this persists, I intend to take it back for a refund.
> > Question is...are they going to be able to re-enable my V600?
> >
> > --
> > Remove NOSPAM to reply
> >
> >Wow ! 16 hours, tsk tsk tsk.
>
> TerryS
Make sure they credit you for the days with no service. They'll try and
bill from the second you got the MPX220, regardless of whether it was
working or not.
- 12-25-2004, 09:36 AM #4Keith ElkinGuest
Re: Cingular Nightmare Before Christmas
I just migrated from AT&T to Cingular 2 days ago myself. The salesperson
forgot I was migrating from AT&T even though I mentioned it multiple times,
and processed my sale as a new account. Imagine the nightmare of trying to
fix that, I was in the store for over 3 hours while they tried. Aside from a
30 minute period, my data service hasn't worked since I bought the phone.
Cingular told me yesterday morning there was a known problem that would be
fixed by the end of the day.. but.. it isn't fixed and you can't reach them.
I miss AT&T already.. at least AT&T customer service is open 24X7. Cingular
closes at 9pm.
"Ric Kaysen" <[email protected]> wrote in message
news:[email protected]...
> I've been with ATT for ten years and had no complaints. I wanted a new
> Motorola MPX220, so I went into a Cingular store figuring it's all one big
> happy family now. I paid my $300 plus tax and settled for half the air
> time
> minutes for the same plan price, but I thought...ok, I don't use a lot and
> they have roll over anyway. I waited for my expensive new phone to be
> enabled on their network...and waited...and waited. I was told the system
> is
> backed up. ok...I waited some more. Somehow the system got around to
> disabling my old phone (V600 with ATT), but has not yet enabled the new
> one.
> It is now 16 hours after I purchased the phone and I have no service
> whatsoever. If this persists, I intend to take it back for a refund.
> Question is...are they going to be able to re-enable my V600?
>
> --
> Remove NOSPAM to reply
>
>
- 12-25-2004, 09:41 AM #5MariusGuest
Re: Cingular Nightmare Before Christmas
Hang in there kids, I too went through some hellish stuff when I
migrated, I had 3 business lines, though ATTWS only saw one as being a
business line, so out of my 2 which migrated very quickly and
efficiently, the third took 3 days! and I needed it! what sense does it
make for business! lines to take longer than a standard line to
migrate! none to me.
So, in the end, my partner who had that line, went three days with no
customer contact for him.
I'm sure eventually cingular will go to 24x7 support, and now that I
think about it, there was a cingular CSR who told me they did plan on
doing that, but it wouldn't be until after this new year in 2005.
- 12-25-2004, 02:53 PM #6Ric KaysenGuest
Re: Cingular Nightmare Before Christmas
--
Remove NOSPAM to reply
"TerryS" <[email protected]> wrote in message
news:[email protected]...
>
> "Ric Kaysen" <[email protected]> wrote in message
> news:[email protected]...
> > I've been with ATT for ten years and had no complaints. I wanted a new
> > Motorola MPX220, so I went into a Cingular store figuring it's all one
big
> > happy family now. I paid my $300 plus tax and settled for half the air
> > time
> > minutes for the same plan price, but I thought...ok, I don't use a lot
and
> > they have roll over anyway. I waited for my expensive new phone to be
> > enabled on their network...and waited...and waited. I was told the
system
> > is
> > backed up. ok...I waited some more. Somehow the system got around to
> > disabling my old phone (V600 with ATT), but has not yet enabled the new
> > one.
> > It is now 16 hours after I purchased the phone and I have no service
> > whatsoever. If this persists, I intend to take it back for a refund.
> > Question is...are they going to be able to re-enable my V600?
> >
> > --
> > Remove NOSPAM to reply
> >
> >Wow ! 16 hours, tsk tsk tsk.
>
> TerryS
Being in the medical profession, a cell phone is a lifeline in a figurative
and literal sense. Some of us need a phone for more than chit chatting with
our little friends. 16 hours is a Hell of long time if you're a patient and
can't get in touch...as of now, it's been over 24 hours.
- 12-25-2004, 02:54 PM #7Jack ZwickGuest
Re: Cingular Nightmare Before Christmas
In article <1103988972.8b1b8becc06c1036718444f2549b7d89@teranews>,
"Keith Elkin" <[email protected]> wrote:
> I just migrated from AT&T to Cingular 2 days ago myself. The salesperson
> forgot I was migrating from AT&T even though I mentioned it multiple times,
> and processed my sale as a new account. Imagine the nightmare of trying to
> fix that, I was in the store for over 3 hours while they tried. Aside from a
> 30 minute period, my data service hasn't worked since I bought the phone.
> Cingular told me yesterday morning there was a known problem that would be
> fixed by the end of the day.. but.. it isn't fixed and you can't reach them.
> I miss AT&T already.. at least AT&T customer service is open 24X7. Cingular
> closes at 9pm.
Worse than that. It closes at 9 PM in the time zone you are calling
from, rather than the time zone your records are kept it, so if you sign
up in the midwest but call from the east cost, you lose an hour.
- 12-25-2004, 04:17 PM #8Larry WeilGuest
Re: Cingular Nightmare Before Christmas
In article <[email protected]>,
"Ric Kaysen" <[email protected]> wrote:
>
> Being in the medical profession, a cell phone is a lifeline in a figurative
> and literal sense. Some of us need a phone for more than chit chatting with
> our little friends. 16 hours is a Hell of long time if you're a patient and
> can't get in touch...as of now, it's been over 24 hours.
My god, what did people in such critical positions do before cellphones
existed?
If you absolutely need to be in touch, you should make sure you have a
telco calling card and/or a roll of quarters with you at all times, in
case you need to use one of those old-fashioned devices known as a
payphone.
--
Larry Weil
Lake Wobegone, NH
- 12-25-2004, 05:10 PM #9Guest
Re: Cingular Nightmare Before Christmas
I feel deeply for all the overworked physicians who are stuck with a
bum product and they and their patients must suffer for such petty
reasons as Cingular bad business policies.
--------
I can't quit on the coffee, I have to stay awake to constantly be on
the lookout for a job.
Unemployment ran out last week, no extension as legislated by GW and
the Republicans this early March, so the cell phone contract that I
believed in with Cingular is in no way honorable when looked at from
the perspective as a liferope to a job and survival. I spent the last
of my non-food money on the Cingular cell phone service agreement as
printed. The reps at the onsite purchase location said they could not
help at all when I returned for assistance, but they did share with me
that they have heard the same complaint from nearly every consumer who
purchased the Take Charge service and called in. The Cingular help
desk personnel over the Christmas holiday will tell you the same, i.e.
numerous complaints and irate betrayed customers. Early Monday morning
the Take Charge managers will have to do a lot of damage control and
patriotic lying to consumers.
Everywhere I turn there is an illegal immigrant taking a job. They are
preferred over a legal immigrant due to freedom from labor laws and
employment terms, both contractual and federal.
In Germany and most of Europe, it is the left wing progressives who are
against illegal immigration, they know it suppresses both minimum and
maximum wages, gives a free hand to the greed at the highest levels of
our corporations, in addition to killing off our US unions --and sets
up everyone to be the next OUTSOURCED victim. It also makes
immigration in general, trashy, a gross disservice to legal immigrants
who followed the rules and were not criminal, those who were not
breaking laws on the books. These law abiding immigrants show through
their thoughful behaviour, their legal actions, that they are not
simply self interested as many of the illegals, and these respectable
people are thrown into the same social category as the illegals by
non-immigrant Americans who are losing their jobs in the largest
numbers ever observed in US history.
Elmo P. Shagnasty. I will sell you the Brooklyn Bridge for $50,000 if
you don't give a **** about being conned, our exemplary Elmo the
Dumbo--. I know I'm certainly much better than you --on what to do
with the money.
Pick up the Take Charge brochure, they are plastered all over Cingular
outlets, and read it. Cingular states that it provides 400 free
minutes from 7am to 9pm, absolute free usage from 9pm to 7am, and the
entire weekend to enjoy the free minutes. This is their deal. This is
their measure of honesty at Cingular, they set their own bar. Those
are Cingular's terms upon purchase.
In actual practice, there are never any free minutes with TAKE CHARGE
and one uses up the $49.99 much quicker than with a simple prepaid chip
card precisely rammed into one's cell phone and used judiciously at
all times. One can easily get by with under $25 per month using
prepaid cards wisely in their mobile phone.
Everyone, Please call your Better Business Bureau and your local
'CONSUMER COMPLAINT, SHAME ON YOU' local TV network to look into this,
investigate it, and report the Cingular Take Charge scam and client
laundering around the world, and also report all other miscreant and
vile business practices ruining our nation, if you are a victim or a
witness. Stand up and deliver.
Don't take it up the ass like wussie-pants-down consumer Elmo P.
Shagnasty, ...
and please support US federal free medical insurance and care for the
returning disabled soldiers from Iraq, and their families, and those
coming home still abled also.
---------------------------------
This kind of CINGULAR TAKE CHARGE crime against humanity is as serious
as fixing Diebold electronic ballots in Ohio and many other states,
paramilitary contracts in Iraq for Halliburton, suppression of news in
the US media about the aid going to Afghanistan and Iraq from Europe
and Japan [as if the only benevolent nation on the planet is America],
the police force of Afghanistan is NOT afflicted because it was trained
by German experts to a culture that respected them -- look at the
bloody mess of the US-police-trained policing forces in Iraq,
especially under Bernard Kerik.
All these acts emerge from the same social and cultural illnesses
and corporate diseases plaguing our nation.
-- This Cingular Take Charge service account cell phone scam is
floating in the sewer also. One day we will all be OUTSOURCED to
extinction and flushed.
You too.
========WARNING ABOUT CINGULAR TAKE CHARGE ACCOUNTS!!---------
Please BEWARE !! Please BEWARE !! Please BEWARE !!
Cingular-ATT has been offering to people with no credit card a new cell
phone account which promises for $49.99 per month 400 free minutes
during non-free times, and free calls after 9pm and all weekend.
They can debit your checking account or your debit card once per month.
Well, here's the rub.
The database for Cingular for the TAKE CHARGE account is divided into
two dissociated databases, one which shows to Customer Care for
Cingular a ZERO charge for all calls made during so called free minute
times of day, and this is called the TOTAL AMOUNT column. This is ALL
Customer Care can see on their screens.
Yet, on the customer online CALLS LIST a Take Charge user/customer can
go to the full detail history list of all calls and on the extreme
right hand column of the complete calls list, there is a blue ball with
a white carat in it that is called CALL DETAIL for each individual
call. If you click on this, you get many more details than are given
to the Customer Care call center rep.
You must scroll down in this pull down box past the ZERO amount and
just below is the MAIN ACCOUNT AMOUNT which charges your debit card
and/or account balance for your Cingular service at 12.5 cents per
minute DURING the free minutes times of the week!! Your calls from 0 to
399 of the free 400 minutes are billed at 12.5 cents per minute also!!
So, if you made an hour call on your cell phone account on the weekend
it will be deducted about $5 ASAP and your phone service will be
discontinued quickly due to this ploy unless you address the issue
brought up by voice and text mail to you that YOU MUST CHARGE ON YOUR
DEBIT CARD as soon as possible either $15 for 100 minutes or $25 for
150.
This is a reprehensible business practice that should blemish the
reputation of ATT also, and not just Cingular cell phone company.
Dec. 24th, Christmas Eve, is a day off for most of the 'Take
Charge' Cingular call center helpers, so the bulk of the complaints
about this criminal billing procedure practice at Take Charge are going
to the main general Cingular help center workers, who are much more
helpful than the usual Take Charge specialist call center workers
[have the Take Charge customer care center workers been trained to be
uncooperative and play dumb about this horrible glitch and thieving
tactic of the Cingular management?].
Each time [about 15 times i have called and had to spend over an hour
trying to resolve this snafu to no avail and to suffer the damage of
severe microwave headaches from the cell phone radio waves after so
much exposure], the Take Charge staffers are very rude in putting the
fault of the service charges and billing during free minutes on the
stupidity of the customer/client. It is a crime up there with Enron,
Halliburton, and Global Crossing scams. Cingular is blaming the
consumer for its own rip off product.
Nothing else could promote WORSE customer relations around
the globe!!!
Would anyone disagree?
Please call your Better Business Bureau and your local 'CONSUMER
COMPLAINT, SHAME ON YOU' local TV network to look into this,
investigate it, and report it around the world
Elmo P. Shagnasty
Dec 25, 12:34 pm hide options
Newsgroups:
nyc.politics,alt.cellular.cingular,alt.impeach.bush,alt.politics.bush,alt.politics.economics
From: "Elmo P. Shagnasty" <[email protected]> - Find messages by
this author
Date: Sat, 25 Dec 2004 15:34:55 -0500
Local: Sat, Dec 25 2004 12:34 pm
Subject: Re: Cingular TAKE CHARGE scandal !
.. When I do the math, that 400 minutes at 12.5 cents/minute comes up to
the $50 that you said they were charging.
If they're doing it on a per minute basis, that's an even better deal.
Rather than "pay $50 for 400 minutes even if you don't use them," if
they're simply charging 12.5 cents/minute, that's great. Then you pay
only for what you use.
Anyway, you're screaming about them charging $50 for 400 minutes, yet
you admit at the very beginning that they tell you up front they charge
you $50 for 400 minutes.
You're a raving lunatic.
- 12-25-2004, 05:58 PM #10Ric KaysenGuest
Re: Cingular Nightmare Before Christmas
--
Remove NOSPAM to reply
"Larry Weil" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Ric Kaysen" <[email protected]> wrote:
> >
> > Being in the medical profession, a cell phone is a lifeline in a
figurative
> > and literal sense. Some of us need a phone for more than chit chatting
with
> > our little friends. 16 hours is a Hell of long time if you're a patient
and
> > can't get in touch...as of now, it's been over 24 hours.
>
> My god, what did people in such critical positions do before cellphones
> existed?
>
> If you absolutely need to be in touch, you should make sure you have a
> telco calling card and/or a roll of quarters with you at all times, in
> case you need to use one of those old-fashioned devices known as a
> payphone.
>
> --
> Larry Weil
> Lake Wobegone, NH
I'm very happy for you that your life is so simple.
- 12-25-2004, 06:04 PM #11Ric KaysenGuest
Re: Cingular Nightmare Before Christmas
>
> My god, what did people in such critical positions do before cellphones
> existed?
>
> If you absolutely need to be in touch, you should make sure you have a
> telco calling card and/or a roll of quarters with you at all times, in
> case you need to use one of those old-fashioned devices known as a
> payphone.
>
> --
> Larry Weil
> Lake Wobegone, NH
BTW...Larry...kindly explain to me how a sick patient is supposed to reach
me on a pay phone while I'm in transit between hospitals.
- 12-25-2004, 06:11 PM #12Shaolin SuperflyGuest
Re: Cingular Nightmare Before Christmas
"Ric Kaysen" <[email protected]> wrote in message
news:[email protected]...
> I've been with ATT for ten years and had no complaints. I wanted a new
> Motorola MPX220, so I went into a Cingular store figuring it's all one big
> happy family now. I paid my $300 plus tax and settled for half the air
time
> minutes for the same plan price, but I thought...ok, I don't use a lot and
> they have roll over anyway. I waited for my expensive new phone to be
> enabled on their network...and waited...and waited. I was told the system
is
> backed up. ok...I waited some more. Somehow the system got around to
> disabling my old phone (V600 with ATT), but has not yet enabled the new
one.
> It is now 16 hours after I purchased the phone and I have no service
> whatsoever. If this persists, I intend to take it back for a refund.
> Question is...are they going to be able to re-enable my V600?
You didn't perhaps forget to call the IVR (*862) from YOUR new handset and
activate your new service did you?
You have cycled the phone off/on several times per hour since puchase?
I can pretty much gaurantee you haven't done either.
--
SS
- 12-25-2004, 06:16 PM #13Jack ZwickGuest
Re: Cingular Nightmare Before Christmas
In article <[email protected]>,
[email protected] wrote:
> I feel deeply for all the overworked physicians who are stuck with a
> bum product and they and their patients must suffer for such petty
> reasons as Cingular bad business policies.
I think this gentleman has a basic misunderstanding of how the plan he
bought works.
- 12-25-2004, 06:27 PM #14Ric KaysenGuest
Re: Cingular Nightmare Before Christmas
--
Remove NOSPAM to reply
"Shaolin Superfly" <[email protected]> wrote in message
news:[email protected]...
>
> "Ric Kaysen" <[email protected]> wrote in message
> news:[email protected]...
> > I've been with ATT for ten years and had no complaints. I wanted a new
> > Motorola MPX220, so I went into a Cingular store figuring it's all one
big
> > happy family now. I paid my $300 plus tax and settled for half the air
> time
> > minutes for the same plan price, but I thought...ok, I don't use a lot
and
> > they have roll over anyway. I waited for my expensive new phone to be
> > enabled on their network...and waited...and waited. I was told the
system
> is
> > backed up. ok...I waited some more. Somehow the system got around to
> > disabling my old phone (V600 with ATT), but has not yet enabled the new
> one.
> > It is now 16 hours after I purchased the phone and I have no service
> > whatsoever. If this persists, I intend to take it back for a refund.
> > Question is...are they going to be able to re-enable my V600?
>
>
> You didn't perhaps forget to call the IVR (*862) from YOUR new handset and
> activate your new service did you?
>
> You have cycled the phone off/on several times per hour since puchase?
>
> I can pretty much gaurantee you haven't done either.
Uh...no you can't guarantee that. Been there, done that and spent 3 hours
(so far) on the phone with after hours tech support.
- 12-25-2004, 06:29 PM #15Ric KaysenGuest
Re: Cingular Nightmare Before Christmas
--
Remove NOSPAM to reply
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> [email protected] wrote:
>
> > I feel deeply for all the overworked physicians who are stuck with a
> > bum product and they and their patients must suffer for such petty
> > reasons as Cingular bad business policies.
>
> I think this gentleman has a basic misunderstanding of how the plan he
> bought works.
So far, the plan I purchased amounts to a plastic paperweight that sits on
the desk and does nothing.
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