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  1. #1
    Ric Kaysen
    Guest
    I've been with ATT for ten years and had no complaints. I wanted a new
    Motorola MPX220, so I went into a Cingular store figuring it's all one big
    happy family now. I paid my $300 plus tax and settled for half the air time
    minutes for the same plan price, but I thought...ok, I don't use a lot and
    they have roll over anyway. I waited for my expensive new phone to be
    enabled on their network...and waited...and waited. I was told the system is
    backed up. ok...I waited some more. Somehow the system got around to
    disabling my old phone (V600 with ATT), but has not yet enabled the new one.
    It is now 16 hours after I purchased the phone and I have no service
    whatsoever. If this persists, I intend to take it back for a refund.
    Question is...are they going to be able to re-enable my V600?

    --
    Remove NOSPAM to reply





    See More: Cingular Nightmare Before Christmas




  2. #2
    TerryS
    Guest

    Re: Cingular Nightmare Before Christmas


    "Ric Kaysen" <[email protected]> wrote in message
    news:[email protected]...
    > I've been with ATT for ten years and had no complaints. I wanted a new
    > Motorola MPX220, so I went into a Cingular store figuring it's all one big
    > happy family now. I paid my $300 plus tax and settled for half the air
    > time
    > minutes for the same plan price, but I thought...ok, I don't use a lot and
    > they have roll over anyway. I waited for my expensive new phone to be
    > enabled on their network...and waited...and waited. I was told the system
    > is
    > backed up. ok...I waited some more. Somehow the system got around to
    > disabling my old phone (V600 with ATT), but has not yet enabled the new
    > one.
    > It is now 16 hours after I purchased the phone and I have no service
    > whatsoever. If this persists, I intend to take it back for a refund.
    > Question is...are they going to be able to re-enable my V600?
    >
    > --
    > Remove NOSPAM to reply
    >
    >Wow ! 16 hours, tsk tsk tsk.


    TerryS





  3. #3
    Jack Zwick
    Guest

    Re: Cingular Nightmare Before Christmas

    In article <[email protected]>,
    "TerryS" <[email protected]> wrote:

    >
    > "Ric Kaysen" <[email protected]> wrote in message
    > news:[email protected]...
    > > I've been with ATT for ten years and had no complaints. I wanted a new
    > > Motorola MPX220, so I went into a Cingular store figuring it's all one big
    > > happy family now. I paid my $300 plus tax and settled for half the air
    > > time
    > > minutes for the same plan price, but I thought...ok, I don't use a lot and
    > > they have roll over anyway. I waited for my expensive new phone to be
    > > enabled on their network...and waited...and waited. I was told the system
    > > is
    > > backed up. ok...I waited some more. Somehow the system got around to
    > > disabling my old phone (V600 with ATT), but has not yet enabled the new
    > > one.
    > > It is now 16 hours after I purchased the phone and I have no service
    > > whatsoever. If this persists, I intend to take it back for a refund.
    > > Question is...are they going to be able to re-enable my V600?
    > >
    > > --
    > > Remove NOSPAM to reply
    > >
    > >Wow ! 16 hours, tsk tsk tsk.

    >
    > TerryS


    Make sure they credit you for the days with no service. They'll try and
    bill from the second you got the MPX220, regardless of whether it was
    working or not.



  4. #4
    Keith Elkin
    Guest

    Re: Cingular Nightmare Before Christmas

    I just migrated from AT&T to Cingular 2 days ago myself. The salesperson
    forgot I was migrating from AT&T even though I mentioned it multiple times,
    and processed my sale as a new account. Imagine the nightmare of trying to
    fix that, I was in the store for over 3 hours while they tried. Aside from a
    30 minute period, my data service hasn't worked since I bought the phone.
    Cingular told me yesterday morning there was a known problem that would be
    fixed by the end of the day.. but.. it isn't fixed and you can't reach them.
    I miss AT&T already.. at least AT&T customer service is open 24X7. Cingular
    closes at 9pm.


    "Ric Kaysen" <[email protected]> wrote in message
    news:[email protected]...
    > I've been with ATT for ten years and had no complaints. I wanted a new
    > Motorola MPX220, so I went into a Cingular store figuring it's all one big
    > happy family now. I paid my $300 plus tax and settled for half the air
    > time
    > minutes for the same plan price, but I thought...ok, I don't use a lot and
    > they have roll over anyway. I waited for my expensive new phone to be
    > enabled on their network...and waited...and waited. I was told the system
    > is
    > backed up. ok...I waited some more. Somehow the system got around to
    > disabling my old phone (V600 with ATT), but has not yet enabled the new
    > one.
    > It is now 16 hours after I purchased the phone and I have no service
    > whatsoever. If this persists, I intend to take it back for a refund.
    > Question is...are they going to be able to re-enable my V600?
    >
    > --
    > Remove NOSPAM to reply
    >
    >






  5. #5
    Marius
    Guest

    Re: Cingular Nightmare Before Christmas

    Hang in there kids, I too went through some hellish stuff when I
    migrated, I had 3 business lines, though ATTWS only saw one as being a
    business line, so out of my 2 which migrated very quickly and
    efficiently, the third took 3 days! and I needed it! what sense does it
    make for business! lines to take longer than a standard line to
    migrate! none to me.

    So, in the end, my partner who had that line, went three days with no
    customer contact for him.

    I'm sure eventually cingular will go to 24x7 support, and now that I
    think about it, there was a cingular CSR who told me they did plan on
    doing that, but it wouldn't be until after this new year in 2005.




  6. #6
    Ric Kaysen
    Guest

    Re: Cingular Nightmare Before Christmas



    --
    Remove NOSPAM to reply
    "TerryS" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Ric Kaysen" <[email protected]> wrote in message
    > news:[email protected]...
    > > I've been with ATT for ten years and had no complaints. I wanted a new
    > > Motorola MPX220, so I went into a Cingular store figuring it's all one

    big
    > > happy family now. I paid my $300 plus tax and settled for half the air
    > > time
    > > minutes for the same plan price, but I thought...ok, I don't use a lot

    and
    > > they have roll over anyway. I waited for my expensive new phone to be
    > > enabled on their network...and waited...and waited. I was told the

    system
    > > is
    > > backed up. ok...I waited some more. Somehow the system got around to
    > > disabling my old phone (V600 with ATT), but has not yet enabled the new
    > > one.
    > > It is now 16 hours after I purchased the phone and I have no service
    > > whatsoever. If this persists, I intend to take it back for a refund.
    > > Question is...are they going to be able to re-enable my V600?
    > >
    > > --
    > > Remove NOSPAM to reply
    > >
    > >Wow ! 16 hours, tsk tsk tsk.

    >
    > TerryS



    Being in the medical profession, a cell phone is a lifeline in a figurative
    and literal sense. Some of us need a phone for more than chit chatting with
    our little friends. 16 hours is a Hell of long time if you're a patient and
    can't get in touch...as of now, it's been over 24 hours.





  7. #7
    Jack Zwick
    Guest

    Re: Cingular Nightmare Before Christmas

    In article <1103988972.8b1b8becc06c1036718444f2549b7d89@teranews>,
    "Keith Elkin" <[email protected]> wrote:

    > I just migrated from AT&T to Cingular 2 days ago myself. The salesperson
    > forgot I was migrating from AT&T even though I mentioned it multiple times,
    > and processed my sale as a new account. Imagine the nightmare of trying to
    > fix that, I was in the store for over 3 hours while they tried. Aside from a
    > 30 minute period, my data service hasn't worked since I bought the phone.
    > Cingular told me yesterday morning there was a known problem that would be
    > fixed by the end of the day.. but.. it isn't fixed and you can't reach them.
    > I miss AT&T already.. at least AT&T customer service is open 24X7. Cingular
    > closes at 9pm.


    Worse than that. It closes at 9 PM in the time zone you are calling
    from, rather than the time zone your records are kept it, so if you sign
    up in the midwest but call from the east cost, you lose an hour.



  8. #8
    Larry Weil
    Guest

    Re: Cingular Nightmare Before Christmas

    In article <[email protected]>,
    "Ric Kaysen" <[email protected]> wrote:
    >
    > Being in the medical profession, a cell phone is a lifeline in a figurative
    > and literal sense. Some of us need a phone for more than chit chatting with
    > our little friends. 16 hours is a Hell of long time if you're a patient and
    > can't get in touch...as of now, it's been over 24 hours.


    My god, what did people in such critical positions do before cellphones
    existed?

    If you absolutely need to be in touch, you should make sure you have a
    telco calling card and/or a roll of quarters with you at all times, in
    case you need to use one of those old-fashioned devices known as a
    payphone.

    --
    Larry Weil
    Lake Wobegone, NH



  9. #9

    Re: Cingular Nightmare Before Christmas

    I feel deeply for all the overworked physicians who are stuck with a
    bum product and they and their patients must suffer for such petty
    reasons as Cingular bad business policies.

    --------

    I can't quit on the coffee, I have to stay awake to constantly be on
    the lookout for a job.

    Unemployment ran out last week, no extension as legislated by GW and
    the Republicans this early March, so the cell phone contract that I
    believed in with Cingular is in no way honorable when looked at from
    the perspective as a liferope to a job and survival. I spent the last
    of my non-food money on the Cingular cell phone service agreement as
    printed. The reps at the onsite purchase location said they could not
    help at all when I returned for assistance, but they did share with me
    that they have heard the same complaint from nearly every consumer who
    purchased the Take Charge service and called in. The Cingular help
    desk personnel over the Christmas holiday will tell you the same, i.e.
    numerous complaints and irate betrayed customers. Early Monday morning
    the Take Charge managers will have to do a lot of damage control and
    patriotic lying to consumers.

    Everywhere I turn there is an illegal immigrant taking a job. They are
    preferred over a legal immigrant due to freedom from labor laws and
    employment terms, both contractual and federal.

    In Germany and most of Europe, it is the left wing progressives who are
    against illegal immigration, they know it suppresses both minimum and
    maximum wages, gives a free hand to the greed at the highest levels of
    our corporations, in addition to killing off our US unions --and sets
    up everyone to be the next OUTSOURCED victim. It also makes
    immigration in general, trashy, a gross disservice to legal immigrants
    who followed the rules and were not criminal, those who were not
    breaking laws on the books. These law abiding immigrants show through
    their thoughful behaviour, their legal actions, that they are not
    simply self interested as many of the illegals, and these respectable
    people are thrown into the same social category as the illegals by
    non-immigrant Americans who are losing their jobs in the largest
    numbers ever observed in US history.

    Elmo P. Shagnasty. I will sell you the Brooklyn Bridge for $50,000 if
    you don't give a **** about being conned, our exemplary Elmo the
    Dumbo--. I know I'm certainly much better than you --on what to do
    with the money.

    Pick up the Take Charge brochure, they are plastered all over Cingular
    outlets, and read it. Cingular states that it provides 400 free
    minutes from 7am to 9pm, absolute free usage from 9pm to 7am, and the
    entire weekend to enjoy the free minutes. This is their deal. This is
    their measure of honesty at Cingular, they set their own bar. Those
    are Cingular's terms upon purchase.

    In actual practice, there are never any free minutes with TAKE CHARGE
    and one uses up the $49.99 much quicker than with a simple prepaid chip
    card precisely rammed into one's cell phone and used judiciously at
    all times. One can easily get by with under $25 per month using
    prepaid cards wisely in their mobile phone.

    Everyone, Please call your Better Business Bureau and your local
    'CONSUMER COMPLAINT, SHAME ON YOU' local TV network to look into this,
    investigate it, and report the Cingular Take Charge scam and client
    laundering around the world, and also report all other miscreant and
    vile business practices ruining our nation, if you are a victim or a
    witness. Stand up and deliver.

    Don't take it up the ass like wussie-pants-down consumer Elmo P.
    Shagnasty, ...
    and please support US federal free medical insurance and care for the
    returning disabled soldiers from Iraq, and their families, and those
    coming home still abled also.
    ---------------------------------

    This kind of CINGULAR TAKE CHARGE crime against humanity is as serious
    as fixing Diebold electronic ballots in Ohio and many other states,
    paramilitary contracts in Iraq for Halliburton, suppression of news in
    the US media about the aid going to Afghanistan and Iraq from Europe
    and Japan [as if the only benevolent nation on the planet is America],
    the police force of Afghanistan is NOT afflicted because it was trained
    by German experts to a culture that respected them -- look at the
    bloody mess of the US-police-trained policing forces in Iraq,
    especially under Bernard Kerik.

    All these acts emerge from the same social and cultural illnesses
    and corporate diseases plaguing our nation.

    -- This Cingular Take Charge service account cell phone scam is
    floating in the sewer also. One day we will all be OUTSOURCED to
    extinction and flushed.

    You too.

    ========WARNING ABOUT CINGULAR TAKE CHARGE ACCOUNTS!!---------

    Please BEWARE !! Please BEWARE !! Please BEWARE !!

    Cingular-ATT has been offering to people with no credit card a new cell
    phone account which promises for $49.99 per month 400 free minutes
    during non-free times, and free calls after 9pm and all weekend.
    They can debit your checking account or your debit card once per month.

    Well, here's the rub.

    The database for Cingular for the TAKE CHARGE account is divided into
    two dissociated databases, one which shows to Customer Care for
    Cingular a ZERO charge for all calls made during so called free minute
    times of day, and this is called the TOTAL AMOUNT column. This is ALL
    Customer Care can see on their screens.

    Yet, on the customer online CALLS LIST a Take Charge user/customer can
    go to the full detail history list of all calls and on the extreme
    right hand column of the complete calls list, there is a blue ball with
    a white carat in it that is called CALL DETAIL for each individual
    call. If you click on this, you get many more details than are given
    to the Customer Care call center rep.

    You must scroll down in this pull down box past the ZERO amount and
    just below is the MAIN ACCOUNT AMOUNT which charges your debit card
    and/or account balance for your Cingular service at 12.5 cents per
    minute DURING the free minutes times of the week!! Your calls from 0 to
    399 of the free 400 minutes are billed at 12.5 cents per minute also!!

    So, if you made an hour call on your cell phone account on the weekend
    it will be deducted about $5 ASAP and your phone service will be
    discontinued quickly due to this ploy unless you address the issue
    brought up by voice and text mail to you that YOU MUST CHARGE ON YOUR
    DEBIT CARD as soon as possible either $15 for 100 minutes or $25 for
    150.

    This is a reprehensible business practice that should blemish the
    reputation of ATT also, and not just Cingular cell phone company.
    Dec. 24th, Christmas Eve, is a day off for most of the 'Take
    Charge' Cingular call center helpers, so the bulk of the complaints
    about this criminal billing procedure practice at Take Charge are going
    to the main general Cingular help center workers, who are much more
    helpful than the usual Take Charge specialist call center workers

    [have the Take Charge customer care center workers been trained to be
    uncooperative and play dumb about this horrible glitch and thieving
    tactic of the Cingular management?].

    Each time [about 15 times i have called and had to spend over an hour
    trying to resolve this snafu to no avail and to suffer the damage of
    severe microwave headaches from the cell phone radio waves after so
    much exposure], the Take Charge staffers are very rude in putting the
    fault of the service charges and billing during free minutes on the
    stupidity of the customer/client. It is a crime up there with Enron,
    Halliburton, and Global Crossing scams. Cingular is blaming the
    consumer for its own rip off product.

    Nothing else could promote WORSE customer relations around
    the globe!!!

    Would anyone disagree?

    Please call your Better Business Bureau and your local 'CONSUMER
    COMPLAINT, SHAME ON YOU' local TV network to look into this,
    investigate it, and report it around the world


    Elmo P. Shagnasty
    Dec 25, 12:34 pm hide options

    Newsgroups:
    nyc.politics,alt.cellular.cingular,alt.impeach.bush,alt.politics.bush,alt.politics.economics

    From: "Elmo P. Shagnasty" <[email protected]> - Find messages by
    this author

    Date: Sat, 25 Dec 2004 15:34:55 -0500

    Local: Sat, Dec 25 2004 12:34 pm

    Subject: Re: Cingular TAKE CHARGE scandal !

    .. When I do the math, that 400 minutes at 12.5 cents/minute comes up to

    the $50 that you said they were charging.

    If they're doing it on a per minute basis, that's an even better deal.
    Rather than "pay $50 for 400 minutes even if you don't use them," if
    they're simply charging 12.5 cents/minute, that's great. Then you pay
    only for what you use.

    Anyway, you're screaming about them charging $50 for 400 minutes, yet
    you admit at the very beginning that they tell you up front they charge
    you $50 for 400 minutes.

    You're a raving lunatic.




  10. #10
    Ric Kaysen
    Guest

    Re: Cingular Nightmare Before Christmas



    --
    Remove NOSPAM to reply
    "Larry Weil" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Ric Kaysen" <[email protected]> wrote:
    > >
    > > Being in the medical profession, a cell phone is a lifeline in a

    figurative
    > > and literal sense. Some of us need a phone for more than chit chatting

    with
    > > our little friends. 16 hours is a Hell of long time if you're a patient

    and
    > > can't get in touch...as of now, it's been over 24 hours.

    >
    > My god, what did people in such critical positions do before cellphones
    > existed?
    >
    > If you absolutely need to be in touch, you should make sure you have a
    > telco calling card and/or a roll of quarters with you at all times, in
    > case you need to use one of those old-fashioned devices known as a
    > payphone.
    >
    > --
    > Larry Weil
    > Lake Wobegone, NH


    I'm very happy for you that your life is so simple.





  11. #11
    Ric Kaysen
    Guest

    Re: Cingular Nightmare Before Christmas



    >
    > My god, what did people in such critical positions do before cellphones
    > existed?
    >
    > If you absolutely need to be in touch, you should make sure you have a
    > telco calling card and/or a roll of quarters with you at all times, in
    > case you need to use one of those old-fashioned devices known as a
    > payphone.
    >
    > --
    > Larry Weil
    > Lake Wobegone, NH


    BTW...Larry...kindly explain to me how a sick patient is supposed to reach
    me on a pay phone while I'm in transit between hospitals.





  12. #12
    Shaolin Superfly
    Guest

    Re: Cingular Nightmare Before Christmas


    "Ric Kaysen" <[email protected]> wrote in message
    news:[email protected]...
    > I've been with ATT for ten years and had no complaints. I wanted a new
    > Motorola MPX220, so I went into a Cingular store figuring it's all one big
    > happy family now. I paid my $300 plus tax and settled for half the air

    time
    > minutes for the same plan price, but I thought...ok, I don't use a lot and
    > they have roll over anyway. I waited for my expensive new phone to be
    > enabled on their network...and waited...and waited. I was told the system

    is
    > backed up. ok...I waited some more. Somehow the system got around to
    > disabling my old phone (V600 with ATT), but has not yet enabled the new

    one.
    > It is now 16 hours after I purchased the phone and I have no service
    > whatsoever. If this persists, I intend to take it back for a refund.
    > Question is...are they going to be able to re-enable my V600?



    You didn't perhaps forget to call the IVR (*862) from YOUR new handset and
    activate your new service did you?

    You have cycled the phone off/on several times per hour since puchase?

    I can pretty much gaurantee you haven't done either.

    --
    SS





  13. #13
    Jack Zwick
    Guest

    Re: Cingular Nightmare Before Christmas

    In article <[email protected]>,
    [email protected] wrote:

    > I feel deeply for all the overworked physicians who are stuck with a
    > bum product and they and their patients must suffer for such petty
    > reasons as Cingular bad business policies.


    I think this gentleman has a basic misunderstanding of how the plan he
    bought works.



  14. #14
    Ric Kaysen
    Guest

    Re: Cingular Nightmare Before Christmas



    --
    Remove NOSPAM to reply
    "Shaolin Superfly" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Ric Kaysen" <[email protected]> wrote in message
    > news:[email protected]...
    > > I've been with ATT for ten years and had no complaints. I wanted a new
    > > Motorola MPX220, so I went into a Cingular store figuring it's all one

    big
    > > happy family now. I paid my $300 plus tax and settled for half the air

    > time
    > > minutes for the same plan price, but I thought...ok, I don't use a lot

    and
    > > they have roll over anyway. I waited for my expensive new phone to be
    > > enabled on their network...and waited...and waited. I was told the

    system
    > is
    > > backed up. ok...I waited some more. Somehow the system got around to
    > > disabling my old phone (V600 with ATT), but has not yet enabled the new

    > one.
    > > It is now 16 hours after I purchased the phone and I have no service
    > > whatsoever. If this persists, I intend to take it back for a refund.
    > > Question is...are they going to be able to re-enable my V600?

    >
    >
    > You didn't perhaps forget to call the IVR (*862) from YOUR new handset and
    > activate your new service did you?
    >
    > You have cycled the phone off/on several times per hour since puchase?
    >
    > I can pretty much gaurantee you haven't done either.



    Uh...no you can't guarantee that. Been there, done that and spent 3 hours
    (so far) on the phone with after hours tech support.





  15. #15
    Ric Kaysen
    Guest

    Re: Cingular Nightmare Before Christmas



    --
    Remove NOSPAM to reply
    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > [email protected] wrote:
    >
    > > I feel deeply for all the overworked physicians who are stuck with a
    > > bum product and they and their patients must suffer for such petty
    > > reasons as Cingular bad business policies.

    >
    > I think this gentleman has a basic misunderstanding of how the plan he
    > bought works.


    So far, the plan I purchased amounts to a plastic paperweight that sits on
    the desk and does nothing.





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