Cingular Sucks!

Cingular authorized dealers, do not replace defective
telephones, unless you are willing to buy a new one.

Since my warranty has not expired on my Cingular
Motorola V400 GSM Phone I didn't want to buy a new phone.

According to the Cingular authorized dealer, I purchased my
phone from, the phone was still under warranty, but he was not
allowed to replace the phone, he called Cingular.

Cingular requires that you send the damaged phone back to them,
following their precise instructions, and if it doesn't have liquid
or physical damage they replace it cost free.

My phone looks brand new, according to the dealer, he says the
key with the astrick is stuck and that is why I cannot receive or make
calls.

Another thing, that I don't like, is that I signed on for the $49.00, plus
insurance and I my bill comes to $80.00 a month, without going over
minutes.

So instead of the approximately $60.00 a month, the dealer told me
I would be paying, I am really paying $80.00

The only bright spot is that my contract is over in April.

And I will get a new plan, with another provider at that time.

Cingular's website, does not have an email address,
you have to call them to get service.

Cingular's website does not sell phones or phone accessories either.

Also, I hear echos in my phone conversations with Cingular.



http://www.planetomni.com/GSM_MOTO_v400_DTL.shtml

---

› See More: Cingular Sucks!

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Sun, 26 Dec 2004
19:22:53 GMT, "torresD" <[email protected]> wrote:

>Cingular authorized dealers, do not replace defective
>telephones, unless you are willing to buy a new one.

Cingular authorized dealers are independent of Cingular. For better service,
use a real Cingular store.

>Since my warranty has not expired on my Cingular
>Motorola V400 GSM Phone I didn't want to buy a new phone.

Fair enough.

>According to the Cingular authorized dealer, I purchased my
>phone from, the phone was still under warranty, but he was not
>allowed to replace the phone, he called Cingular.

The warranty is actually from the phone manufacturer (Motorola), not Cingular.

>Cingular requires that you send the damaged phone back to them,
>following their precise instructions, and if it doesn't have liquid
>or physical damage they replace it cost free.

Seems pretty reasonable to me. Here's how it works:

Exchange by Mail for Warranty (XBM)

The Exchange by Mail program is changing the way our business
customers return their "in-warranty" handsets. Through Exchange by
Mail, business customers can return their handsets without ever
walking into the corporate sales location!

The Exchange by Mail Warranty program replaces the Like for Like
exchange program with the following qualifications:

* The customer has owned for more than 30 days, but less than one
year.

* Do not have physical damage

* Do not have liquid damage

* The customer provides specific information to the call center
representative (or website) to execute their exchange. A replacement
phone is shipped to the customer along with a
pre-addressed/postage-paid box to return the old phone using any
mailbox.

* Once the customer receives the replacement phone, he or she has 14
days to ship their old phone back to Cingular in the provided box.

>My phone looks brand new, according to the dealer, he says the
>key with the astrick is stuck and that is why I cannot receive or make
>calls.

OK.

>Another thing, that I don't like, is that I signed on for the $49.00, plus
>insurance and I my bill comes to $80.00 a month, without going over
>minutes.
>
>So instead of the approximately $60.00 a month, the dealer told me
>I would be paying, I am really paying $80.00

Why? Did the dealer sign you up for the wrong plan? You can switch plans
and/or drop features without penalty.

>Cingular's website, does not have an email address,
>you have to call them to get service.

Why is that bad?

>Cingular's website does not sell phones or phone accessories either.

Actually it does.

>Also, I hear echos in my phone conversations with Cingular.

Either a defective phone or possibly a bad tower -- report it.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

"John Navas" <[email protected]> wrote in message
news:[email protected]...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <[email protected]> on Sun, 26 Dec
> 2004
> 19:22:53 GMT, "torresD" <[email protected]> wrote:
>
>>Cingular authorized dealers, do not replace defective
>>telephones, unless you are willing to buy a new one.
>
> Cingular authorized dealers are independent of Cingular. For better
> service,
> use a real Cingular store.
>
>>Since my warranty has not expired on my Cingular
>>Motorola V400 GSM Phone I didn't want to buy a new phone.
>
> Fair enough.

>According to the Cingular authorized dealer, I purchased my
>phone from, the phone was still under warranty, but he was not
>allowed to replace the phone, he called Cingular.

> The warranty is actually from the phone manufacturer (Motorola), not
> Cingular.

>Cingular requires that you send the damaged phone back to them,
>following their precise instructions, and if it doesn't have liquid
>or physical damage they replace it cost free.

> Seems pretty reasonable to me. Here's how it works:

My phone, doesn't seem to have any damage.
It certainly doesn't have any liquid damage, corrision, etc.,
the keys are stuck and the screen is frozen.
I receive calls, but can't answer them and can't make calls.
But my screen reflects that I have received calls and the number
of calls (12) as of today.


> Exchange by Mail for Warranty (XBM)
>
> The Exchange by Mail program is changing the way our business
> customers return their "in-warranty" handsets. Through Exchange by
> Mail, business customers can return their handsets without ever
> walking into the corporate sales location!
>
> The Exchange by Mail Warranty program replaces the Like for Like
> exchange program with the following qualifications:
>
> * The customer has owned for more than 30 days, but less than one
> year.
>
> * Do not have physical damage
>
> * Do not have liquid damage
>
> * The customer provides specific information to the call center
> representative (or website) to execute their exchange. A replacement
> phone is shipped to the customer along with a
> pre-addressed/postage-paid box to return the old phone using any
> mailbox.
>
> * Once the customer receives the replacement phone, he or she has 14
> days to ship their old phone back to Cingular in the provided box.
>
>>My phone looks brand new, according to the dealer, he says the
>>key with the astrick is stuck and that is why I cannot receive or make
>>calls.
>
> OK.
>
>>Another thing, that I don't like, is that I signed on for the $49.00, plus
>>insurance and I my bill comes to $80.00 a month, without going over
>>minutes.
>>
>>So instead of the approximately $60.00 a month, the dealer told me
>>I would be paying, I am really paying $80.00
>
> Why? Did the dealer sign you up for the wrong plan? You can switch plans
> and/or drop features without penalty.

I called and spoke to a Ms. McDonald and she informed me
that I could not change my plan, until my contract was up.


>>Cingular's website, does not have an email address,
>>you have to call them to get service.
>
> Why is that bad?

Very bad, it is always better to have an email address,
especially when you're dealing with a corporation.
I purchase some stuff from Sears, just by going on the webpage,
didn't have to talk to anybody and I prefer it that way.
>>Cingular's website does not sell phones or phone accessories either.
>
> Actually it does.

Yes, you're right.
>>Also, I hear echos in my phone conversations with Cingular.
>
> Either a defective phone or possibly a bad tower -- report it.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

Your about the upteenth person I've heard of that can't get easy warranty
performance by Cingular. Paying them monthly for warranty is a waste of
money.
Why not call Motorola at 800-331-6456 and ask them to fix the phone under
the 1year manufacturer warranty?

--
Steve
"torresD" <[email protected]> wrote in message
news:[email protected]...
>
> "John Navas" <[email protected]> wrote in message
> news:[email protected]...
>> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>>
>> In <[email protected]> on Sun, 26 Dec
>> 2004
>> 19:22:53 GMT, "torresD" <[email protected]> wrote:
>>
>>>Cingular authorized dealers, do not replace defective
>>>telephones, unless you are willing to buy a new one.
>>
>> Cingular authorized dealers are independent of Cingular. For better
>> service,
>> use a real Cingular store.
>>
>>>Since my warranty has not expired on my Cingular
>>>Motorola V400 GSM Phone I didn't want to buy a new phone.
>>
>> Fair enough.
>
>>According to the Cingular authorized dealer, I purchased my
>>phone from, the phone was still under warranty, but he was not
>>allowed to replace the phone, he called Cingular.
>
>> The warranty is actually from the phone manufacturer (Motorola), not
>> Cingular.
>
>>Cingular requires that you send the damaged phone back to them,
>>following their precise instructions, and if it doesn't have liquid
>>or physical damage they replace it cost free.
>
>> Seems pretty reasonable to me. Here's how it works:
>
> My phone, doesn't seem to have any damage.
> It certainly doesn't have any liquid damage, corrision, etc.,
> the keys are stuck and the screen is frozen.
> I receive calls, but can't answer them and can't make calls.
> But my screen reflects that I have received calls and the number
> of calls (12) as of today.
>
>
>> Exchange by Mail for Warranty (XBM)
>>
>> The Exchange by Mail program is changing the way our business
>> customers return their "in-warranty" handsets. Through Exchange by
>> Mail, business customers can return their handsets without ever
>> walking into the corporate sales location!
>>
>> The Exchange by Mail Warranty program replaces the Like for Like
>> exchange program with the following qualifications:
>>
>> * The customer has owned for more than 30 days, but less than one
>> year.
>>
>> * Do not have physical damage
>>
>> * Do not have liquid damage
>>
>> * The customer provides specific information to the call center
>> representative (or website) to execute their exchange. A replacement
>> phone is shipped to the customer along with a
>> pre-addressed/postage-paid box to return the old phone using any
>> mailbox.
>>
>> * Once the customer receives the replacement phone, he or she has 14
>> days to ship their old phone back to Cingular in the provided box.
>>
>>>My phone looks brand new, according to the dealer, he says the
>>>key with the astrick is stuck and that is why I cannot receive or make
>>>calls.
>>
>> OK.
>>
>>>Another thing, that I don't like, is that I signed on for the $49.00,
>>>plus
>>>insurance and I my bill comes to $80.00 a month, without going over
>>>minutes.
>>>
>>>So instead of the approximately $60.00 a month, the dealer told me
>>>I would be paying, I am really paying $80.00
>>
>> Why? Did the dealer sign you up for the wrong plan? You can switch
>> plans
>> and/or drop features without penalty.
>
> I called and spoke to a Ms. McDonald and she informed me
> that I could not change my plan, until my contract was up.
>
>
>>>Cingular's website, does not have an email address,
>>>you have to call them to get service.
>>
>> Why is that bad?
>
> Very bad, it is always better to have an email address,
> especially when you're dealing with a corporation.
> I purchase some stuff from Sears, just by going on the webpage,
> didn't have to talk to anybody and I prefer it that way.
>>>Cingular's website does not sell phones or phone accessories either.
>>
>> Actually it does.
>
> Yes, you're right.
>>>Also, I hear echos in my phone conversations with Cingular.
>>
>> Either a defective phone or possibly a bad tower -- report it.
>>
>> --
>> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
>> John Navas <http://navasgrp.home.att.net/#Cingular>
>
>

Why not call Motorola at 800-331-6456 and ask them to fix the phone under
the 1year manufacturer warranty?


I have a minor issue with a two day old Motorola MPX220. It's no big thing
considering all the other headaches I've have switching from ATT, but
still...it's supposed to work right. The camera flash lights up...goes
out...THEN the picture is taken. Like I said a minor thing and it would be
funny under other circumstances. Over the years, I've owned 8 or 9 Moto
phones. Once or twice, I've had to get exchanges for malfunctions. They
would FedEx a new one next day air, and I'd send the faulty one back. Well,
I called Motorola and the rep I spoke to said they don't do that anymore.
She said I'd have to mail it to one of their warranty centers for repair!
Can't imagine how long I'll be without a phone for that. Anyway, at the
Cingular store, I was told that, since it's less than 30 days, they will get
a new one (none left in stock) and do an in-store exchange. That's OK for
now, but I guess I'll be out of luck after 30 days.

i had no problem getting cingular to replace my phone 4 times..
you just call them up, they send one out with a box to send your old one
back prepaid.. its that easy.
you should call them up instead of going to the store.

"Ric Kaysen" <[email protected]> wrote in message
news:[email protected]...
>
>
>
> Why not call Motorola at 800-331-6456 and ask them to fix the phone
under
> the 1year manufacturer warranty?
>
>
> I have a minor issue with a two day old Motorola MPX220. It's no big thing
> considering all the other headaches I've have switching from ATT, but
> still...it's supposed to work right. The camera flash lights up...goes
> out...THEN the picture is taken. Like I said a minor thing and it would be
> funny under other circumstances. Over the years, I've owned 8 or 9 Moto
> phones. Once or twice, I've had to get exchanges for malfunctions. They
> would FedEx a new one next day air, and I'd send the faulty one back.
Well,
> I called Motorola and the rep I spoke to said they don't do that anymore.
> She said I'd have to mail it to one of their warranty centers for repair!
> Can't imagine how long I'll be without a phone for that. Anyway, at the
> Cingular store, I was told that, since it's less than 30 days, they will
get
> a new one (none left in stock) and do an in-store exchange. That's OK for
> now, but I guess I'll be out of luck after 30 days.
>
>
>
>
>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Sun, 26 Dec 2004
21:01:28 GMT, "torresD" <[email protected]> wrote:

>"John Navas" <[email protected]> wrote in message
>news:[email protected]...
>>
>> In <[email protected]> on Sun, 26 Dec
>> 2004
>> 19:22:53 GMT, "torresD" <[email protected]> wrote:

>>>Another thing, that I don't like, is that I signed on for the $49.00, plus
>>>insurance and I my bill comes to $80.00 a month, without going over
>>>minutes.
>>>
>>>So instead of the approximately $60.00 a month, the dealer told me
>>>I would be paying, I am really paying $80.00
>>
>> Why? Did the dealer sign you up for the wrong plan? You can switch plans
>> and/or drop features without penalty.
>
>I called and spoke to a Ms. McDonald and she informed me
>that I could not change my plan, until my contract was up.

That's not correct -- call again.

>>>Cingular's website, does not have an email address,
>>>you have to call them to get service.
>>
>> Why is that bad?
>
>Very bad, it is always better to have an email address,
>especially when you're dealing with a corporation.

I strongly disagree.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

In article <[email protected]>,
"Aaron" <[email protected]> wrote:

> i had no problem getting cingular to replace my phone 4 times..
> you just call them up, they send one out with a box to send your old one
> back prepaid.. its that easy.
> you should call them up instead of going to the store.

Must have been a Samsung phone to have 4 fail.

"John Navas" <[email protected]> wrote in message
news:[email protected]...
>>Very bad, it is always better to have an email address,
>>especially when you're dealing with a corporation.
>
> I strongly disagree.

Care to elaborate? Or is this just another post where you just have to be
contrary and can't make up a reason why?

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...

>
> Must have been a Samsung phone to have 4 fail.

Why do you say that? Is it on a list of phones that have been secretly
recalled?

In article <[email protected]>,
"JohnF" <[email protected]> wrote:

> "John Navas" <[email protected]> wrote in message
> news:[email protected]...
> >>Very bad, it is always better to have an email address,
> >>especially when you're dealing with a corporation.
> >
> > I strongly disagree.
>
> Care to elaborate? Or is this just another post where you just have to be
> contrary and can't make up a reason why?

John Navas?

Say it ain't SO!

<snort>

RE: ======= WARNING TO CINGULAR 'TAKE CHARGE' CUSTOMERS====

If you have a similar CINGULAR TAKE CHARGE complaint, please ask for
Account Manager
BRAD, at ext. 7286, when you call in your demand for a rebate of lost
and denied free minutes and
restoration of your normal service and monies when you call the
Cingular Customer Care number [611 on your cell].

Time and time again i have been told by the temp and outsourced and
permanent Customer Care reps, employees of all stripes, that Brad at
x7286 is the man in charge of remedying this outrage.

HERE IS THE DEMAND FOR CORRECTION OF FAULTY SERVICE AND BILLING.

I am unemployed and was denied an extension of benefits by the mean
spirited Republican White House and Congress that legislated that there
would be no more extensions to Americans seeking employment in the most
jobless economy to date in our history [unless you are an illegal
immigrant, than your prospects look much much better].

I spent the last of my non-food money on the Cingular TAKE CHARGE cell
phone services [believing in good faith their printed and legal
service agreement and what had been explained by their Cingular
representatives].

This TAKE CHARGE service agreement was at the time and in my estimation
the best strategy and attack i could muster to plunge into the job
market with a fury once more. I had to spend the last of my available
monies to purchase this Take Charge service with Cingular/AT&T. It was
like purchasing good flak protection and a trusted personal weapon if
you are a soldier in Iraq and you were poorly supplied by either
Halliburton or the US Army or Reserves.

The reps at the CINGULAR/AT&T onsite purchase location said they could
not
help me at all with the faulty TAKE CHARGE product when I returned for
assistance, but they did share with me that they had heard the same
complaint from nearly every consumer who
purchased the Take Charge service and called in or dropped back in to
the purchase site to ask for a speedy remedy.

The Cingular help desk personnel over the holidays tell you the same,
i.e.
numerous complaints and escalating irate betrayed customers are lodging
complaints and documenting their anger.

Early Tuesday morning, Brad [Angleston?], ext. 7286, Customer Care
MANAGER, will have to do a lot
of damage control and repair work and immediate rebating and
restoration of Cingular bad business practices stolen minutes and
monies--- to rectify this alarming and unprofessional business practice
of Cingular. Time and time again i have been told by the temp and
outsourced and permanent Customer Care reps that Brad at x7286 is the
man in charge of remedying this outrage.

************
Pick up the Take Charge brochure, they are plastered all over Cingular
outlets, and read it. Cingular states that it provides 400 free
minutes from 7am to 9pm, absolute free usage from 9pm to 7am, and the
entire weekend to enjoy the free minutes. This is their deal. This is
their measure of honesty at Cingular, they set their own bar. Those
are Cingular's terms upon purchase.

In actual practice, there are never any free minutes with TAKE CHARGE
and one uses up the $49.99 much quicker than with a simple prepaid
chip...

The Cingular Take Charge customer service computers do NOT register the
monies deducted for each minute of each call [12.5 cents per minute],
although the money is deducted from your account on another database
system they are not privy to, so the CS reps do not have a clue what
you are talking about when you call in to complain for corrected
services regarding this error. They see only the TOTAL AMOUNT date for
each itemized call [which is nearly always a $0.00 charge to them from
their viewpoint]. It looks like you have scads of free minutes to
them, but in practice you never even get one lousey free minute ever
with this Cingular Take Charge account, which is raking in money for
Cingular like a new kind of underhanded prepaid scam.

Each minute used receiving or making a Take Charge call, is billed at
12.5 cents per minute, be it after 9pm weekdays or weekends too, the
alleged FREE MINUTES hours.

Also, if you do a *777# to see how many minutes are left of your
alleged 400 FREE HOURS DURING DAYLIGHT WEEKDAYS, you get only a balance
of how much of your $49.99 is left after all the minutes associated
with your cell number are deducted at 12.5 cents [this is called your
MAIN ACCOUNT BALANCE]. Lord help the person who calls after 9pm or on
weekends to a family member or spouse or relative and chats away for an
hour or longer. Busted!

This will all be deducted from your $49.99 rather than ignored as free
minute time. It really adds up !

Also, you can see what kind of chicanery is going on in the corporate
heights when you do a *646# or a *MIN# to see how many of your free 400
daytime weekday minutes are remaining. You get a text message back
that says your TAKE CHARGE account is not allowed this service, even
though there is a recording while you are on hold that encourages you
to do just this with your Cingular account.

The customer care reps never get a view of your MAIN ACCOUNT BALANCE
[totally different from your TOTAL AMOUNT, which in itself is very
Orwellian in its suggestion] which you can see as a paying customer
online on the web at www.selfincharge.com --but the CS reps cannot
locate on their screens nor database this MAIN ACCOUNT BALANCE for each
itemized call, unless you give them your pin number and they go online
themselves on the internet to look at your account history, but they
have been trained not to do this, i.e, accept your pin number.

So it is a Catch-22 and the customer is the big time loser, and
Cingular prospers!

Have a prosperous New Year !!


torresD wrote:
> "John Navas" <[email protected]> wrote in message
> news:[email protected]...
> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
> >
> > In <[email protected]> on Sun,
26 Dec
> > 2004
> > 19:22:53 GMT, "torresD" <[email protected]> wrote:
> >
> >>Cingular authorized dealers, do not replace defective
> >>telephones, unless you are willing to buy a new one.
> >
> > Cingular authorized dealers are independent of Cingular. For
better
> > service,
> > use a real Cingular store.
> >
> >>Since my warranty has not expired on my Cingular
> >>Motorola V400 GSM Phone I didn't want to buy a new phone.
> >
> > Fair enough.
>
> >According to the Cingular authorized dealer, I purchased my
> >phone from, the phone was still under warranty, but he was not
> >allowed to replace the phone, he called Cingular.
>
> > The warranty is actually from the phone manufacturer (Motorola),
not
> > Cingular.
>
> >Cingular requires that you send the damaged phone back to them,
> >following their precise instructions, and if it doesn't have liquid
> >or physical damage they replace it cost free.
>
> > Seems pretty reasonable to me. Here's how it works:
>
> My phone, doesn't seem to have any damage.
> It certainly doesn't have any liquid damage, corrision, etc.,
> the keys are stuck and the screen is frozen.
> I receive calls, but can't answer them and can't make calls.
> But my screen reflects that I have received calls and the number
> of calls (12) as of today.
>
>
> > Exchange by Mail for Warranty (XBM)
> >
> > The Exchange by Mail program is changing the way our business
> > customers return their "in-warranty" handsets. Through Exchange
by
> > Mail, business customers can return their handsets without ever
> > walking into the corporate sales location!
> >
> > The Exchange by Mail Warranty program replaces the Like for Like
> > exchange program with the following qualifications:
> >
> > * The customer has owned for more than 30 days, but less than one
> > year.
> >
> > * Do not have physical damage
> >
> > * Do not have liquid damage
> >
> > * The customer provides specific information to the call center
> > representative (or website) to execute their exchange. A
replacement
> > phone is shipped to the customer along with a
> > pre-addressed/postage-paid box to return the old phone using any
> > mailbox.
> >
> > * Once the customer receives the replacement phone, he or she has
14
> > days to ship their old phone back to Cingular in the provided
box.
> >
> >>My phone looks brand new, according to the dealer, he says the
> >>key with the astrick is stuck and that is why I cannot receive or
make
> >>calls.
> >
> > OK.
> >
> >>Another thing, that I don't like, is that I signed on for the
$49.00, plus
> >>insurance and I my bill comes to $80.00 a month, without going over
> >>minutes.
> >>
> >>So instead of the approximately $60.00 a month, the dealer told me
> >>I would be paying, I am really paying $80.00
> >
> > Why? Did the dealer sign you up for the wrong plan? You can
switch plans
> > and/or drop features without penalty.
>
> I called and spoke to a Ms. McDonald and she informed me
> that I could not change my plan, until my contract was up.
>
>
> >>Cingular's website, does not have an email address,
> >>you have to call them to get service.
> >
> > Why is that bad?
>
> Very bad, it is always better to have an email address,
> especially when you're dealing with a corporation.
> I purchase some stuff from Sears, just by going on the webpage,
> didn't have to talk to anybody and I prefer it that way.
> >>Cingular's website does not sell phones or phone accessories
either.
> >
> > Actually it does.
>
> Yes, you're right.
> >>Also, I hear echos in my phone conversations with Cingular.
> >
> > Either a defective phone or possibly a bad tower -- report it.
> >
> > --
> > Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> > John Navas <http://navasgrp.home.att.net/#Cingular>

<[email protected]> wrote in message
news:[email protected]...

Dear moron,

Please stop posting this over and over. We understand the issue (or at least
your perceived issue) and posting this a hundred times serves no purpose
other than pissing people off.

actually it was a motorola v600..
they all had different problems.
one had red dot on the screen that woudlnt go away.
one the button that held the back on was so loose it popped off all the
time.
one droped the call at exactly the same time everytime you made a phone
call.
the last one kept having an error most of the time i tried to charge it when
the phone was kept on.

so far the one i have now is working pretty good..

"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>
> >
> > Must have been a Samsung phone to have 4 fail.
>
> Why do you say that? Is it on a list of phones that have been secretly
> recalled?
>
>

Reply to Scottie tissues,

Do you ever say more than a one sentence non sequitor to serious online
posts?

Please don't clutter the usenet with your trivialities.

Try to think something out and accomplish more than a goose step.
Like, jumping off of a bridge.


RE: ======= WARNING TO CINGULAR 'TAKE CHARGE' CUSTOMERS====

If you have a similar CINGULAR TAKE CHARGE complaint, please ask for
Account Manager
BRAD, at ext. 7286, when you call in your demand for a rebate of lost
and denied free minutes and
restoration of your normal service and monies when you call the
Cingular Customer Care number [611 on your cell].

Time and time again i have been told by the temp and outsourced and
permanent Customer Care reps, employees of all stripes, that Brad at
x7286 is the man in charge of remedying this outrage.

HERE IS THE DEMAND FOR CORRECTION OF FAULTY SERVICE AND BILLING.

I am unemployed and was denied an extension of benefits by the mean
spirited Republican White House and Congress that legislated that there
would be no more extensions to Americans seeking employment in the most
jobless economy to date in our history [unless you are an illegal
immigrant, than your prospects look much much better].

I spent the last of my non-food money on the Cingular TAKE CHARGE cell
phone services [believing in good faith their printed and legal
service agreement and what had been explained by their Cingular
representatives].

This TAKE CHARGE service agreement was at the time and in my estimation
the best strategy and attack i could muster to plunge into the job
market with a fury once more. I had to spend the last of my available
monies to purchase this Take Charge service with Cingular/AT&T. It was
like purchasing good flak protection and a trusted personal weapon if
you are a soldier in Iraq and you were poorly supplied by either
Halliburton or the US Army or Reserves.

The reps at the CINGULAR/AT&T onsite purchase location said they could
not help me at all with the faulty TAKE CHARGE product when I returned
for
assistance, but they did share with me that they had heard the same
complaint from nearly every consumer who
purchased the Take Charge service and called in or dropped back in to
the purchase site to ask for a speedy remedy.

The Cingular help desk personnel over the holidays tell you the same,
i.e. numerous complaints and escalating irate betrayed customers are
lodging
complaints and documenting their anger.

Early Tuesday morning, Brad [Angleston?], ext. 7286, Customer Care
MANAGER, will have to do a lot
of damage control and repair work and immediate rebating and
restoration of Cingular bad business practices stolen minutes and
monies--- to rectify this alarming and unprofessional business practice
of Cingular. Time and time again i have been told by the temp and
outsourced and permanent Customer Care reps that Brad at x7286 is the
man in charge of remedying this outrage.

************
Pick up the Take Charge brochure, they are plastered all over Cingular
outlets, and read it. Cingular states that it provides 400 free
minutes from 7am to 9pm, absolute free usage from 9pm to 7am, and the
entire weekend to enjoy the free minutes. This is their deal. This is
their measure of honesty at Cingular, they set their own bar. Those
are Cingular's terms upon purchase.

In actual practice, there are never any free minutes with TAKE CHARGE
and one uses up the $49.99 much quicker than with a simple prepaid
chip...

The Cingular Take Charge customer service computers do NOT register the
monies deducted for each minute of each call [12.5 cents per minute],
although the money is deducted from your account on another database
system they are not privy to, so the CS reps do not have a clue what
you are talking about when you call in to complain for corrected
services regarding this error. They see only the TOTAL AMOUNT date for
each itemized call [which is nearly always a $0.00 charge to them from
their viewpoint]. It looks like you have scads of free minutes to
them, but in practice you never even get one lousey free minute ever
with this Cingular Take Charge account, which is raking in money for
Cingular like a new kind of underhanded prepaid scam.

Each minute used receiving or making a Take Charge call, is billed at
12.5 cents per minute, be it after 9pm weekdays or weekends too, the
alleged FREE MINUTES hours.

Also, if you do a *777# to see how many minutes are left of your
alleged 400 FREE HOURS DURING DAYLIGHT WEEKDAYS, you get only a balance
of how much of your $49.99 is left after all the minutes associated
with your cell number are deducted at 12.5 cents [this is called your
MAIN ACCOUNT BALANCE]. Lord help the person who calls after 9pm or on
weekends to a family member or spouse or relative and chats away for an
hour or longer. Busted!

This will all be deducted from your $49.99 rather than ignored as free
minute time. It really adds up !

Also, you can see what kind of chicanery is going on in the corporate
heights when you do a *646# or a *MIN# to see how many of your free 400
daytime weekday minutes are remaining. You get a text message back
that says your TAKE CHARGE account is not allowed this service, even
though there is a recording while you are on hold that encourages you
to do just this with your Cingular account.

The customer care reps never get a view of your MAIN ACCOUNT BALANCE
[totally different from your TOTAL AMOUNT, which in itself is very
Orwellian in its suggestion] which you can see as a paying customer
online on the web at www.selfincharge.com --but the CS reps cannot
locate on their screens nor database this MAIN ACCOUNT BALANCE for each
itemized call, unless you give them your pin number and they go online
themselves on the internet to look at your account history, but they
have been trained not to do this, i.e, accept your pin number.

So it is a Catch-22 and the customer is the big time loser, and
Cingular prospers!

Have a prosperous New Year !!