Cingular - Warranty Exchange

Cingular states that it is unable
to return my original phone
after the phone is exchanged.

Cingular states that replacement phones may be reconditioned.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04 Jan 2005
18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:

>Cingular states that it is unable
>to return my original phone
>after the phone is exchanged.
>
>Cingular states that replacement phones may be reconditioned.

FYI, that's common practice with consumer electronics.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

"John Navas" <spamfilter0@navasgroup.com> wrote in message
news:wyBCd.16473$_3.191863@typhoon.sonic.net...
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04 Jan
> 2005
> 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
>
>>Cingular states that it is unable
>>to return my original phone
>>after the phone is exchanged.
>>
>>Cingular states that replacement phones may be reconditioned.
>
> FYI, that's common practice with consumer electronics.

Do you think that's fair?
I don't think so.
I bought my Motorola Model V400 GSM brand new,
out of the box, I still have the box, with Cingular stamped
on the upper right hand corner.
I did pay $200.00 for it, I gave up on the Cingular promised rebate.
I didn't buy a 2nd hand phone, so why should Cingular replace
their cellphone with a 2nd hand phone.
It is their warranty.

I do notice, that the cellphone they sent me doesn't have to be
charged as often as the brand new one I bought.




> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <NeNCd.958$W32.346@newsread3.news.atl.earthlink.ne t> on Wed, 05 Jan 2005
08:07:09 GMT, "torresD" <torresd30@hotmail.com> wrote:

>"John Navas" <spamfilter0@navasgroup.com> wrote in message
>news:wyBCd.16473$_3.191863@typhoon.sonic.net...
>>
>> In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04 Jan
>> 2005
>> 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
>>
>>>Cingular states that it is unable
>>>to return my original phone
>>>after the phone is exchanged.
>>>
>>>Cingular states that replacement phones may be reconditioned.
>>
>> FYI, that's common practice with consumer electronics.
>
>Do you think that's fair?

I think it's quite reasonable as long as its disclosed in advance.

>I didn't buy a 2nd hand phone, so why should Cingular replace
>their cellphone with a 2nd hand phone.
>It is their warranty.

It's actually a Motorola warranty. If you prefer, deal directly with
Motorola.

>I do notice, that the cellphone they sent me doesn't have to be
>charged as often as the brand new one I bought.

My experience is that the quality of reconditioned products is often *better*
than new products -- they tend to be subjected to more rigorous quality
control.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

In article <NeNCd.958$W32.346@newsread3.news.atl.earthlink.ne t>,
"torresD" <torresd30@hotmail.com> wrote:

>
> "John Navas" <spamfilter0@navasgroup.com> wrote in message
> news:wyBCd.16473$_3.191863@typhoon.sonic.net...
> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
> >
> > In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04 Jan
> > 2005
> > 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
> >
> >>Cingular states that it is unable
> >>to return my original phone
> >>after the phone is exchanged.
> >>
> >>Cingular states that replacement phones may be reconditioned.
> >
> > FYI, that's common practice with consumer electronics.
>
> Do you think that's fair?
> I don't think so.
> I bought my Motorola Model V400 GSM brand new,
> out of the box, I still have the box, with Cingular stamped
> on the upper right hand corner.
> I did pay $200.00 for it, I gave up on the Cingular promised rebate.
> I didn't buy a 2nd hand phone, so why should Cingular replace
> their cellphone with a 2nd hand phone.

Because your 7 month old problematic phone was not new.

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-887224.04340305012005@news1.west.earthlink.net...
> In article <NeNCd.958$W32.346@newsread3.news.atl.earthlink.ne t>,
> "torresD" <torresd30@hotmail.com> wrote:
>
>>
>> "John Navas" <spamfilter0@navasgroup.com> wrote in message
>> news:wyBCd.16473$_3.191863@typhoon.sonic.net...
>> > [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>> >
>> > In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04 Jan
>> > 2005
>> > 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
>> >
>> >>Cingular states that it is unable
>> >>to return my original phone
>> >>after the phone is exchanged.
>> >>
>> >>Cingular states that replacement phones may be reconditioned.
>> >
>> > FYI, that's common practice with consumer electronics.
>>
>> Do you think that's fair?
>> I don't think so.
>> I bought my Motorola Model V400 GSM brand new,
>> out of the box, I still have the box, with Cingular stamped
>> on the upper right hand corner.
>> I did pay $200.00 for it, I gave up on the Cingular promised rebate.
>> I didn't buy a 2nd hand phone, so why should Cingular replace
>> their cellphone with a 2nd hand phone.
>
> Because your 7 month old problematic phone was not new.

You mean Cingular sells its customers 2nd hand cellphones?

Because I bought the phone brandnew from a Cingular Authorized Dealer.

> You mean Cingular sells its customers 2nd hand cellphones?
>
> Because I bought the phone brandnew from a Cingular Authorized Dealer.

No they don't. But the phone that you sent them was not new it was 7 months
old and evidently a piece of ****. The new refurb you recieved from them by
your own admission is working better so why are you still *****ing?

In article <2ARCd.1177$%e1.1024@newsread2.news.atl.earthlink. net>,
"torresD" <torresd30@hotmail.com> wrote:

> > Because your 7 month old problematic phone was not new.
>
> You mean Cingular sells its customers 2nd hand cellphones?

no, I mean after 7 months of use, its not new

"Rod" <cellular-dude@sprintpcs.com>
>> You mean Cingular sells its customers 2nd hand cellphones?
>>
>> Because I bought the phone brandnew from a Cingular Authorized Dealer.
>
> No they don't. But the phone that you sent them was not new it was 7
> months
> old and evidently a piece of ****. The new refurb you recieved from them
> by
> your own admission is working better so why are you still *****ing?

Well you're right, the original Motorola V400GSM, that I purchased
for $200.00 from the Cingular Authorized Dealer, brandnew in the box,
needed to be charged on a daily basis, sometimes twice a day.

I was mystified, because I saw my sister with her Sprint phone
and others with their Verizon phone, and they charged every three days
or so.

This 2nd hand phone, Cingular sent me as a replacement phone,
for my brandnew, under Cingular warranty phone, needs to be
charge every other day.

Hasn't said Low Battery yet.

John Navas wrote:
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04
Jan 2005
> 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
>
> >Cingular states that it is unable
> >to return my original phone
> >after the phone is exchanged.
> >
> >Cingular states that replacement phones may be reconditioned.
>
> FYI, that's common practice with consumer electronics.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

If you buy expensive phones like a RAZR or Blackberry you will not have
this problem. (snicker)

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <1105021409.039677.179510@f14g2000cwb.googlegroups .com> on 6 Jan 2005
06:23:29 -0800, "Joe Mahma" <dema@tds.net> wrote:

>John Navas wrote:
>>
>> In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04 Jan 2005
>> 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
>>
>> >Cingular states that it is unable
>> >to return my original phone
>> >after the phone is exchanged.
>> >
>> >Cingular states that replacement phones may be reconditioned.
>>
>> FYI, that's common practice with consumer electronics.

>If you buy expensive phones like a RAZR or Blackberry you will not have
>this problem. (snicker)

Really? I'm guessing the RAZR has the same warranty program as other Motorola
handsets.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

> Really? I'm guessing the RAZR has the same warranty program as other
Motorola
> handsets.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>

Warranty yes but no insurance on the RAZR maybe in March you can get
insurance.

No John, What I meant was that you cannot get the insurance policy on
any of the phones that are reasonably expensive.
John Navas wrote:
> [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
>
> In <1105021409.039677.179510@f14g2000cwb.googlegroups .com> on 6 Jan
2005
> 06:23:29 -0800, "Joe Mahma" <dema@tds.net> wrote:
>
> >John Navas wrote:
> >>
> >> In <ivBCd.317$W32.126@newsread3.news.atl.earthlink.ne t> on Tue, 04
Jan 2005
> >> 18:45:34 GMT, "torresD" <torresd30@hotmail.com> wrote:
> >>
> >> >Cingular states that it is unable
> >> >to return my original phone
> >> >after the phone is exchanged.
> >> >
> >> >Cingular states that replacement phones may be reconditioned.
> >>
> >> FYI, that's common practice with consumer electronics.
>
> >If you buy expensive phones like a RAZR or Blackberry you will not
have
> >this problem. (snicker)
>
> Really? I'm guessing the RAZR has the same warranty program as other
Motorola
> handsets.
>
> --
> Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
> John Navas <http://navasgrp.home.att.net/#Cingular>