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- 03-17-2005, 07:48 PM #16RDFGuest
Re: Billing Issues?
Cingular rates right up there with like the last two weeks of your marriage
before you get divorce papers, pure hell. Cingular must be the gateway to
hell. I have had three phones replaced, one antenna and I had to pay **Yes
****ing pay** for a 4th replacement as an upgrade because I did not want a
LG pile of garbage. I wanted a Sony they were offering also as free but,
since they had my mouth on the hook already they pulled another $100 out of
my pocket and whole thing must mean I was a real asshole in a past life to
deserve this ****.
Rob
"Ric Kaysen" <[email protected]> wrote in message
news:ien_d.3062$%[email protected]...
>
> "RDF" <[email protected]> wrote in message
> news:[email protected]...
>> Good point. I should buy one of the adapters for my phone and plug it in
>> to the pc and save it as an mp3 or .wav file. (Tape recorders too old)
>> This whole thing really pisses me off. I'm going to Verison today in
>> search of a better deal. This is strike three for them.
>>
>>
>> "L David Matheny" <[email protected]> wrote in message
>> news:[email protected]...
>>> "RDF" <[email protected]> wrote in message
>>> news:[email protected]...
>>> <snip>
>>>> and they (Cingular) said they are not responsible for the
>>>> rep's mistake and they can't prove he said it. I replied
>>>> "you record the ****ing calls, play it back" to which
>>>> retort- "well, we don't record all sir.) I got screwed.
>>> <snip>
>>> They may not record all calls, but I certainly intend to
>>> from now on, at least anytime there's any possibility of
>>> my plan being changed. I'll ask the rep, of course, but
>>> when they record them how can they possibly object?
>
>
> This company has provided me with the worst consumer experience of my life
> and I'm no kid. Since coming over from ATT, I've had nothing but billing
> screw ups and headaches. My first bill on my $49 plan was something like
> $400. The best I could get it down was $150. I paid it just to put an end
> to the phone calls, then they tell me they have no record of the payment.
> I'm holding the freakin' cancelled check in my hand and they insist they
> never got paid. Right now, my position with Cingular is it's their problem
> to find it and leave me the Hell alone. I'll be more than happy to go to
> Verizon if they cut of my service. The only thing making me hesitate is
> that GSM has the advantage on the high tech phones.
>
› See More: Billing Issues?
- 03-17-2005, 08:35 PM #17Tropical HavenGuest
Re: Billing Issues?
L David Matheny wrote:
> "RDF" <[email protected]> wrote in message news:[email protected]...
> <snip>
>
>>and they (Cingular) said they are not responsible for the
>>rep's mistake and they can't prove he said it. I replied
>>"you record the ****ing calls, play it back" to which
>>retort- "well, we don't record all sir.) I got screwed.
>
> <snip>
> They may not record all calls, but I certainly intend to
> from now on, at least anytime there's any possibility of
> my plan being changed. I'll ask the rep, of course, but
> when they record them how can they possibly object?
Some firms may prohibit the rep from allowing the call to continue. I
worked in an inbound call centre once, and that was our policy, that we
ask 3 times it not be recorded, and unless the customer complies, we
politely terminated the call.
TH
- 03-17-2005, 08:45 PM #18Tropical HavenGuest
Re: Billing Issues?
> I paid it just to put an end to
> the phone calls, then they tell me they have no record of the payment. I'm
> holding the freakin' cancelled check in my hand and they insist they never
> got paid.
Doesn't Cingular use an autodebit system when it comes to cheques, that
cheques would not be physically returned to the bank? I remember
getting a letter from Cingular stating that I could terminate my
contract if I didn't agree to the way it would start processing cheques.
I think I got the letter in early 2003.
TH
- 03-17-2005, 11:12 PM #19L David MathenyGuest
Re: Billing Issues?
"Tropical Haven" <[email protected]> wrote in message news:[email protected]...
>
> L David Matheny wrote:
> > "RDF" <[email protected]> wrote in message news:[email protected]...
> > <snip>
> >
> >>and they (Cingular) said they are not responsible for the
> >>rep's mistake and they can't prove he said it. I replied
> >>"you record the ****ing calls, play it back" to which
> >>retort- "well, we don't record all sir.) I got screwed.
> >
> > <snip>
> > They may not record all calls, but I certainly intend to
> > from now on, at least anytime there's any possibility of
> > my plan being changed. I'll ask the rep, of course, but
> > when they record them how can they possibly object?
>
> Some firms may prohibit the rep from allowing the call to
> continue. I worked in an inbound call centre once, and that
> was our policy, that we ask 3 times it not be recorded, and
> unless the customer complies, we politely terminated the call.
>
> TH
>
If they have the right to record the call, then so do I. And if
they can't see it that way, then they don't deserve my business.
- 03-18-2005, 12:34 AM #20cliftoGuest
Re: Billing Issues?
L David Matheny wrote:
> If they have the right to record the call, then so do I.
The law doesn't necessarily agree. <http://www.rcfp.org/taping/>
- 03-18-2005, 02:16 PM #21RDFGuest
Re: Billing Issues?
Yea, try Schmerber vs. The State of California too. me think's circa-1974
Don't try to impress me when I'm pissed. I went to college too, I watch
Dennis Miller's rants, I like them too.
I would prob. buy you a beer in a bar and laugh it off.... Not now this
is my turn to be heard. It's not much, but it's a voice.
"clifto" <[email protected]> wrote in message
news:[email protected]...
>L David Matheny wrote:
>> If they have the right to record the call, then so do I.
>
> The law doesn't necessarily agree. <http://www.rcfp.org/taping/>
- 03-18-2005, 02:50 PM #22L David MathenyGuest
Re: Billing Issues?
"clifto" <[email protected]> wrote in message news:[email protected]...
> L David Matheny wrote:
> > If they have the right to record the call, then so do I.
>
> The law doesn't necessarily agree. <http://www.rcfp.org/taping/
>
OK, there's a good chance (depending on which states are involved)
that neither of us has the legal right to record the other without consent.
My point is that if they expect me to consent to being recorded, then
they should consent to my recording the conversation, too. When
two parties make a contract, each gets a copy.
- 03-18-2005, 04:27 PM #23L David MathenyGuest
Re: Billing Issues?
"Tropical Haven" <[email protected]> wrote in message news:[email protected]...
>
> L David Matheny wrote:
> > "RDF" <[email protected]> wrote in message news:[email protected]...
> > <snip>
> >
> >>and they (Cingular) said they are not responsible for the
> >>rep's mistake and they can't prove he said it. I replied
> >>"you record the ****ing calls, play it back" to which
> >>retort- "well, we don't record all sir.) I got screwed.
> >
> > <snip>
> > They may not record all calls, but I certainly intend to
> > from now on, at least anytime there's any possibility of
> > my plan being changed. I'll ask the rep, of course, but
> > when they record them how can they possibly object?
>
> Some firms may prohibit the rep from allowing the call to
> continue. I worked in an inbound call centre once, and that
> was our policy, that we ask 3 times it not be recorded, and
> unless the customer complies, we politely terminated the call.
>
> TH
>
As I noted elsewhere, when two parties make a contract, both
get a copy. When I signed up for AT&T cellular service, they
gave me a copy of all the paperwork (of course). When they
want me to extend, if they prefer to use a verbal contract so
they don't have to mail out any paperwork and I don't have to
return it, that's OK; I'm certainly in favor of efficiency. But they
really should send me a copy of the (recorded) verbal contract.
If doing everything over the phone is just a pretext for denying
me my copy of the contract (so they can have the benefit of
reviewing it but I can't), they're not negotiating in good faith.
And the next time I may just ask to do everything in writing.
- 03-19-2005, 02:16 AM #24Jerome ZelinskeGuest
Re: Billing Issues?
Yup, as long as at least one of the partys in a call knows the call is
being recored, it is legal. If none of the partys in a call knows the
call is being recorded, that takes a court order.
- 03-20-2005, 11:31 AM #25cliftoGuest
Re: Billing Issues?
RDF wrote:
> "clifto" <[email protected]> wrote...
>>L David Matheny wrote:
>>> If they have the right to record the call, then so do I.
>>
>> The law doesn't necessarily agree. <http://www.rcfp.org/taping/>
> Yea, try Schmerber vs. The State of California too. me think's circa-1974
>
> Don't try to impress me when I'm pissed. I went to college too, I watch
> Dennis Miller's rants, I like them too.
> I would prob. buy you a beer in a bar and laugh it off.... Not now this
> is my turn to be heard. It's not much, but it's a voice.
Not trying to impress you. The site surprised me, actually, since I had
thought that my state was a one-party state (i.e. only one party needs
to permit the recording).
Not trying to scare you with arrest, fines, either. The problem arises
when you show up in court to fight Cingular, and it takes them ten whole
seconds to get the recording dismissed as inadmissible evidence. I'd
hate to see you fighting the good fight and getting stifled so easily.
- 03-20-2005, 11:33 AM #26cliftoGuest
Re: Billing Issues?
L David Matheny wrote:
> "clifto" <[email protected]> wrote in message news:[email protected]...
>> L David Matheny wrote:
>> > If they have the right to record the call, then so do I.
>>
>> The law doesn't necessarily agree. <http://www.rcfp.org/taping/
>>
> OK, there's a good chance (depending on which states are involved)
> that neither of us has the legal right to record the other without consent.
> My point is that if they expect me to consent to being recorded, then
> they should consent to my recording the conversation, too. When
> two parties make a contract, each gets a copy.
Logically you're faultless. Legally I'd bet you're out of luck.
- 03-20-2005, 03:29 PM #27L David MathenyGuest
Re: Billing Issues?
"clifto" <[email protected]> wrote in message news:[email protected]...
<snip>
> Not trying to scare you with arrest, fines, either. The problem arises
> when you show up in court to fight Cingular, and it takes them ten whole
> seconds to get the recording dismissed as inadmissible evidence. I'd
> hate to see you fighting the good fight and getting stifled so easily.
>
The tape would have to contain your statement that you are taping
and a statement by Cingular's agent that he has no problem with that.
If both parties agree to the recording, why would it be inadmissible?
If he objects to taping, then you wouldn't be in court at all because
no business would be done by phone, but rather all by written forms.
- 03-21-2005, 11:36 AM #28cliftoGuest
Re: Billing Issues?
L David Matheny wrote:
> "clifto" <[email protected]> wrote:
>> Not trying to scare you with arrest, fines, either. The problem arises
>> when you show up in court to fight Cingular
>>
> The tape would have to contain your statement that you are taping
> and a statement by Cingular's agent that he has no problem with that.
That would work. But OP's statement "If they have the right to record
the call, then so do I" didn't sound like he was going to ask permission.
- 03-23-2005, 11:26 AM #29John NavasGuest
Re: Billing Issues?
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Sun, 20 Mar 2005 16:29:36 -0500, "L
David Matheny" <[email protected]> wrote:
>"clifto" <[email protected]> wrote in message news:[email protected]...
><snip>
>> Not trying to scare you with arrest, fines, either. The problem arises
>> when you show up in court to fight Cingular, and it takes them ten whole
>> seconds to get the recording dismissed as inadmissible evidence. I'd
>> hate to see you fighting the good fight and getting stifled so easily.
>>
>The tape would have to contain your statement that you are taping
That would be best, but all that's required is notice, and the notice doesn't
have to be recorded.
>and a statement by Cingular's agent that he has no problem with that.
Consent could be implied if Cingular's agent continued the call after being
informed.
CAVEAT: I'm not a lawyer, and this isn't legal advice.
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
- 03-23-2005, 11:29 AM #30John NavasGuest
Re: Billing Issues?
[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]
In <[email protected]> on Fri, 18 Mar 2005 15:50:02 -0500, "L
David Matheny" <[email protected]> wrote:
>"clifto" <[email protected]> wrote in message news:[email protected]...
>> L David Matheny wrote:
>> > If they have the right to record the call, then so do I.
>>
>> The law doesn't necessarily agree. <http://www.rcfp.org/taping/
>>
>OK, there's a good chance (depending on which states are involved)
>that neither of us has the legal right to record the other without consent.
>My point is that if they expect me to consent to being recorded, then
>they should consent to my recording the conversation, too. When
>two parties make a contract, each gets a copy.
When you've been advised that the call may be recorded, then I think you have
a legal right to make a recording as well, but consult your own lawyer -- I'm
not a lawyer, and this isn't legal advice.
--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>
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