Avoid Cingular: cancelled service in 1 week

Cingular has no customer service. They are not empowered to do anything but
make excuses. They do not record complaints or suggestions. My bill, as
seen on the internet, has an adding error in their favor. She would or
record a complaint. They charges me $9 pro-rata for 4 hours of service (I
activated my phone about 8PM one night) and never made a call.



The internet site loops to no where (try to find out how to send an e-mail).



Back to Verizon where they have empowered customer service. Unfortunately
in my area Cingular has better coverage but I'll give that up.

---

› See More: Avoid Cingular: cancelled service in 1 week

Originally Posted by newsgroups.comcast.net

Cingular has no customer service. They are not empowered to do anything but
make excuses. They do not record complaints or suggestions. My bill, as
seen on the internet, has an adding error in their favor. She would or
record a complaint. They charges me $9 pro-rata for 4 hours of service (I
activated my phone about 8PM one night) and never made a call.



The internet site loops to no where (try to find out how to send an e-mail).



Back to Verizon where they have empowered customer service. Unfortunately
in my area Cingular has better coverage but I'll give that up.

Sorry you had a bad experience with Cingular, but as much as I hate to say it and you hear it, it could happen with any company. You should go with the company that makes you the happiest.

There are many people who hate Cingular just like you and love Verizon, and others who say Verizon's Customer Service sucks, but love Cingular. It's mainly who you talk to.

I work for a Cinguar authorized dealer, and I can tell you that I speak to customer service reps. all day long. Some of them I speak too are uneducated and make excuses for certain customer problems. But others are extremely helpful, and go out of their way to help fix a customer's problem. It's all about who you speak with, and that would apply to Verizon Wireless too.

In two years that I have been with cingular, I have found customer
service to be very helpful and polite in my many encounters.

newsgroups.comcast.net wrote:
> Cingular has no customer service. They are not empowered to do anything but
> make excuses. They do not record complaints or suggestions. My bill, as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service (I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an e-mail).
>
>
>
> Back to Verizon where they have empowered customer service. Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>

I agree with Stephen. I find Cingular's customer service as good as any of
the competitors'. Online statement would not show anything but call detail
after just one week of service.


"Stephen R. Conrad" <sconradpt@yahoo.com> wrote in message
news:4245A40F.7020409@yahoo.com...
> In two years that I have been with cingular, I have found customer service
> to be very helpful and polite in my many encounters.
>
> newsgroups.comcast.net wrote:
>> Cingular has no customer service. They are not empowered to do anything
>> but
>> make excuses. They do not record complaints or suggestions. My bill, as
>> seen on the internet, has an adding error in their favor. She would or
>> record a complaint. They charges me $9 pro-rata for 4 hours of service
>> (I
>> activated my phone about 8PM one night) and never made a call.
>>
>>
>>
>> The internet site loops to no where (try to find out how to send an
>> e-mail).
>>
>>
>>
>> Back to Verizon where they have empowered customer service.
>> Unfortunately
>> in my area Cingular has better coverage but I'll give that up.
>>

In article <jJi1e.1874$FN4.1582@newssvr21.news.prodigy.com>,
"Richie" <mbc@pcbell.net> wrote:

> I agree with Stephen. I find Cingular's customer service as good as any of
> the competitors'. Online statement would not show anything but call detail
> after just one week of service.

Cingular customer service is infinitely better than SprintPCS, but
sometimes you need to escalate a call to adjust a bill. With SprintPCS
they often won't escalate.

I have been with Cingular for 5 years or more and all but one time their
customer service was helpful, resourceful and empowered.
MG

"newsgroups.comcast.net" <twotanked@comcast.net> wrote in message
news:1YudnemZhqaLCdjfRVn-rA@comcast.com...
> Cingular has no customer service. They are not empowered to do anything
> but
> make excuses. They do not record complaints or suggestions. My bill, as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service (I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an
> e-mail).
>
>
>
> Back to Verizon where they have empowered customer service. Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>

"subdude" <subdude2REMOVETOREPLY@hotmail.com> wrote in message
newsgkd41ps0u11u0u5qua7c2ujfrg45qsmrq@4ax.com...
SNIP
>>
> If you explained your case to the CS rep as 'clearly' as you explained
> it here, that may have been part of your problem.

SNIP


Dude, ain't that the truth?

TC

I've had Cingular for over 5 years. I've found their CS to be helpful. Not
saying this happened; but you might want to look at your tone during the
call. When people start get demanding, I start turning off.

Don
"newsgroups.comcast.net" <twotanked@comcast.net> wrote in message
news:1YudnemZhqaLCdjfRVn-rA@comcast.com...
> Cingular has no customer service. They are not empowered to do anything
> but
> make excuses. They do not record complaints or suggestions. My bill, as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service (I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an
> e-mail).
>
>
>
> Back to Verizon where they have empowered customer service. Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>

I find service at Cing blows away Nextel .
The people are very nice but many just are not trained well.
After many many call backs you will finally find one who can solve the
issue.
Many times even second level techs do not have the fix.
The Nextel folks are very mean and the top levels can not solve problems.
Bottom line Cing beats Sprint and Nextel and we are glad we switched.


Jim

Hi:

To the contrary in the past 3 months that we have been with Cingular I
have
found the customer service people to be very helpful.

We have 4 phones on a family plan (since Dec.24). I have changed the plan
mid month, and added features several times. All this as my family
determines exactly what our needs are.

Now, Cingular DOES have a major billing issue and I pointed this out a few
weeks ago online. We changed plans mid-month and that caused ALL SORTS of
incorrect billing to happen. In fact I was overbilled nearly $100. CHECK
YOU BILL very carefully.

Bob


"newsgroups.comcast.net" <twotanked@comcast.net> wrote in message
news:1YudnemZhqaLCdjfRVn-rA@comcast.com...
> Cingular has no customer service. They are not empowered to do anything
but
> make excuses. They do not record complaints or suggestions. My bill,
as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service
(I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an
e-mail).
>
>
>
> Back to Verizon where they have empowered customer service.
Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>


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