I Want to Terminate My Contract!

I agree- it's not for certain that my significant reduction in coverage
is a direct result of Cingular's acquisition of AT&T Wireless. My
reduced coverage did, however, signficantly reduced shortly after the
acquistion. I've heard that after the acquistion, Cingular sold/reduced
service on some cell sites that had "duplicate coverage." Since I
always had Cingular and good coverage, I'm assuming that AT&T kept
their site in my area and got rid of theirs, in turn reducing my
coverage. Of course, I could be wrong.

Nevertheless, I'm left with poor coverage.

---

› See More: I Want to Terminate My Contract!

I've got a friend with T-Mobile, and we've compared coverage
side-by-side in the same trouble areas I have. T-Mobile has excellent
coverage, as opposed to Cingular.

I've got a friend with T-Mobile, and we've compared coverage
side-by-side in the same trouble areas I have. T-Mobile has excellent
coverage, as opposed to Cingular. If terminating my contract doesn't
work, I'll try what you've suggested. Thanks.

In article <[email protected]>,
"Richie" <[email protected]> wrote:

> I recommend some patience because your new service provider may not be any
> better.
>
> If you have a 1900MHz only phone, try an 850/1900MHz phone and that might
> solve your problem. I've heard that sometimes, the fix is that easy. Try
> to convince Cingular to sell you new phone at a discounted prices without
> having to extend your contract.

If he had a 1900 MHz phone, and now needs a 850/1900 for the same
coverage when he went into his contract, Cingular should provide a phone
of equal value for FREE.

In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best coverage,
you need a phone with both bands. That could be one reason your coverage is
not so good. You might want to borrow a friend's phone and test it out in
your neighborhood.


"Unhappy Cingular Subscriber" <[email protected]> wrote in message
news:[email protected]...
>I agree- it's not for certain that my significant reduction in coverage
> is a direct result of Cingular's acquisition of AT&T Wireless. My
> reduced coverage did, however, signficantly reduced shortly after the
> acquistion. I've heard that after the acquistion, Cingular sold/reduced
> service on some cell sites that had "duplicate coverage." Since I
> always had Cingular and good coverage, I'm assuming that AT&T kept
> their site in my area and got rid of theirs, in turn reducing my
> coverage. Of course, I could be wrong.
>
> Nevertheless, I'm left with poor coverage.
>

Central Coast (California)

In article <[email protected]>,
"Richie" <[email protected]> wrote:

> In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best coverage,
> you need a phone with both bands. That could be one reason your coverage is
> not so good. You might want to borrow a friend's phone and test it out in
> your neighborhood.

If he had good coverage and has lost it due to some change by Cingular,
it should not be up to the customer to jump through hoops to figure out
why. Cingular should either

+ Solve the problem - giving him a new phone if he needs coverage
in a additional band.

or

+ Let him out of his contract.





>
>
> "Unhappy Cingular Subscriber" <[email protected]> wrote in message
> news:[email protected]...
> >I agree- it's not for certain that my significant reduction in coverage
> > is a direct result of Cingular's acquisition of AT&T Wireless. My
> > reduced coverage did, however, signficantly reduced shortly after the
> > acquistion. I've heard that after the acquistion, Cingular sold/reduced
> > service on some cell sites that had "duplicate coverage." Since I
> > always had Cingular and good coverage, I'm assuming that AT&T kept
> > their site in my area and got rid of theirs, in turn reducing my
> > coverage. Of course, I could be wrong.
> >
> > Nevertheless, I'm left with poor coverage.
> >

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Richie" <[email protected]> wrote:
>
> > In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best
coverage,
> > you need a phone with both bands. That could be one reason your
coverage is
> > not so good. You might want to borrow a friend's phone and test it out
in
> > your neighborhood.
>
> If he had good coverage and has lost it due to some change by Cingular,
> it should not be up to the customer to jump through hoops to figure out
> why. Cingular should either
>
> + Solve the problem - giving him a new phone if he needs coverage
> in a additional band.
>
> or
>
> + Let him out of his contract.
>

Has it been proven that Cingular is at fault? HAs it proven that Cingular
made a change? Answer to both questions- no.

"Unhappy Cingular Subscriber" <[email protected]> wrote in message
news:[email protected]...
> What's so unethical about cc'ing the AG?
>

The unethical part is utilizing a service that is used after attempts to
rectify the situation have failed. You admit that you haven't even
contacted Cingular yet.

I don't agree. Equipment is the responsibility of the customer. The
service contract is only in exchange for the phone subsidy upon initial
purchase. Customers can always pay full retail price for a phone and not
have any contract at all.

Wireless carriers try in many ways to make customers happy to retain them
for many years, but they are not obligated to anything.


"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Richie" <[email protected]> wrote:
>
>> In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best
>> coverage,
>> you need a phone with both bands. That could be one reason your coverage
>> is
>> not so good. You might want to borrow a friend's phone and test it out
>> in
>> your neighborhood.
>
> If he had good coverage and has lost it due to some change by Cingular,
> it should not be up to the customer to jump through hoops to figure out
> why. Cingular should either
>
> + Solve the problem - giving him a new phone if he needs coverage
> in a additional band.
>
> or
>
> + Let him out of his contract.
>
>
>
>
>
>>
>>
>> "Unhappy Cingular Subscriber" <[email protected]> wrote in message
>> news:[email protected]...
>> >I agree- it's not for certain that my significant reduction in coverage
>> > is a direct result of Cingular's acquisition of AT&T Wireless. My
>> > reduced coverage did, however, signficantly reduced shortly after the
>> > acquistion. I've heard that after the acquistion, Cingular sold/reduced
>> > service on some cell sites that had "duplicate coverage." Since I
>> > always had Cingular and good coverage, I'm assuming that AT&T kept
>> > their site in my area and got rid of theirs, in turn reducing my
>> > coverage. Of course, I could be wrong.
>> >
>> > Nevertheless, I'm left with poor coverage.
>> >

In article <[email protected]>,
"Richie" <[email protected]> wrote:

> I don't agree. Equipment is the responsibility of the customer. The
> service contract is only in exchange for the phone subsidy upon initial
> purchase. Customers can always pay full retail price for a phone and not
> have any contract at all.

Equipment is sold on the assumption it is "Fit for Purpose" if it is
made not to be by dint of some change Cingular made, the contract should
be voided, and any AG will assist in that.



>
> Wireless carriers try in many ways to make customers happy to retain them
> for many years, but they are not obligated to anything.

They insist on holding customers to written contract, and it works both
ways.


>
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "Richie" <[email protected]> wrote:
> >
> >> In some areas, Cingular is 1900MHz and AT&T is 850MHz. For best
> >> coverage,
> >> you need a phone with both bands. That could be one reason your coverage
> >> is
> >> not so good. You might want to borrow a friend's phone and test it out
> >> in
> >> your neighborhood.
> >
> > If he had good coverage and has lost it due to some change by Cingular,
> > it should not be up to the customer to jump through hoops to figure out
> > why. Cingular should either
> >
> > + Solve the problem - giving him a new phone if he needs coverage
> > in a additional band.
> >
> > or
> >
> > + Let him out of his contract.
> >
> >
> >
> >
> >
> >>
> >>
> >> "Unhappy Cingular Subscriber" <[email protected]> wrote in message
> >> news:[email protected]...
> >> >I agree- it's not for certain that my significant reduction in coverage
> >> > is a direct result of Cingular's acquisition of AT&T Wireless. My
> >> > reduced coverage did, however, signficantly reduced shortly after the
> >> > acquistion. I've heard that after the acquistion, Cingular sold/reduced
> >> > service on some cell sites that had "duplicate coverage." Since I
> >> > always had Cingular and good coverage, I'm assuming that AT&T kept
> >> > their site in my area and got rid of theirs, in turn reducing my
> >> > coverage. Of course, I could be wrong.
> >> >
> >> > Nevertheless, I'm left with poor coverage.
> >> >

Your point is well taken. Which is why I decided not to include them in
the correspondence at this time. Thanks.

"Unhappy Cingular Subscriber" <[email protected]> wrote in
message news:[email protected]...
> Since Cingular acquired AT&T, mobile phone coverage in my area has
been
> reduced dramatically. I always get dropped calls, and can no longer
> make phone calls where I used to. It is awful, and I want out. I've
got
> a little less than one year left in my contract- and I want to
> terminate my contract now without incurring fees.
>
> My justification: they are not withholding the contract since they
are
> no longer providing me with adequate phone coverage and service.
>
> Is this enough justification? Any suggestions on what to say or
what
> to do so that I can terminate the contract without the termination
fee
> would be greatly appreciated.
>
> Thanks,
>
> Unhappy Cingular Subscriber
>

What kind of phone do you have, GSM, TDMA, Multiband? What part of the
country do you live?

The reason I ask is that last summer I looked at switching from AT&T
to another carrier. I checked out Cingular, Verizon and T-Mobile. I
was traveling all over the country on business for a number of years
and AT&T's TDMA coverage was great throughout much of the US. It was
terrible in parts of the East Coast and most of the West Coast.

I researched the Cingular/AT&T takeover. The articles that I read
indicated that Cingular was going to divest themselves of their East
and West Coast systems and adopt AT&T's systems in those areas. At
that point I decided against Cingular, at least until after the
takeover was complete.

If this was the case, then I have to assume that Cingular adopted
AT&T's TDMA systems rather than their GSM network. I kept my AT&T TDMA
phone active with minimal service until the end of January. Service
never improved.

Chas.

If you follow some of the advice I read in this thread, you'll just be
wasting postage. Cingular does not guarantee service to anyone (nor does
ANY wireless carrier) read your contract. Having said that you need to go
to the nearest Cingular Corporate store and let them look at your phone.
They will take care of it from there. BTW, ANYWHERE T-Mobile has excellent
service Cingular does too. If Cingular doesn't provide native service in
an area where T-Mobile does you will roam on T-Mobile.

In article <[email protected]>,
"Marsh Mayhew via CellPhoneKB.com" <[email protected]> wrote:

> If you follow some of the advice I read in this thread, you'll just be
> wasting postage. Cingular does not guarantee service to anyone (nor does
> ANY wireless carrier) read your contract.

Sorry you corporate shill. The contract is not the be all and end all.
Having sold you a phone, there is an implied warranty of "fitness for
purpose", and == IF == your coverage has grossly deteriorated, they will
let you out of your contract, although sometimes it takes a phone call
for an AG's office.



> Having said that you need to go
> to the nearest Cingular Corporate store and let them look at your phone.
> They will take care of it from there. BTW, ANYWHERE T-Mobile has excellent
> service Cingular does too. If Cingular doesn't provide native service in
> an area where T-Mobile does you will roam on T-Mobile.


Sorry, Cingular does not have 100% roaming interchangablility with
T-Mobile. That's a BIG LIE.