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  1. #46
    Isaiah Beard
    Guest

    Re: Another report on Customer Care

    Steve Sobol wrote:


    > Yeah, Ivan Seidenberg's a flippin' idiot. Indoors or outdoors isn't the
    > issue, as I've pointed out to other people since he made the famous
    > comments. You'd think Verizon's head honcho would take more time to
    > learn the ins and outs of the technology used by the company's wireless
    > division, but maybe he'd just rather make an ass out of himself.


    Perhaps, but I have to say that for eveyone who complains that CS reps
    are poorly informed, it's absolutely *indefensible* that such lack of
    knowledge would go to the very top, to the CEO. At the very least, the
    head honcho of a company should know his product, and should know what
    his or her company does and how it operates. Considering that the
    Bernie Ebbers/Worldcom "I'm the CEO and don't know anything" defense
    didn't work in the courts, you'd think Ivan would have figured that out
    by now.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



    See More: Another report on Customer Care




  2. #47
    Isaiah Beard
    Guest

    Re: Another report on Customer Care

    Bubba DeBub wrote:
    > Verizon must offer 30 days in Kaulifournia. It is the law.
    > Bubba


    Read the article. California repealed the law, and Verizon scaled back
    immediately.


    >>http://tinyurl.com/czl67




    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  3. #48
    Bob Smith
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > Isaiah Beard <[email protected]> wrote:
    >
    > > Jack Zwick wrote:
    > >
    > > >>>>And yet ... they were included in the same survey you quoted ...

    > >
    > > >>>and that improves the SprintPCS grade of "D" how?
    > > >>
    > > >>If the test is flawed, then there's no grade to improve. By your own
    > > >>admission, this "poll" is tainted because it included the results of a
    > > >>wireless carrier that, according to you, doesn't exist.
    > > >
    > > >
    > > > Again, dont like the message attack the messenger.

    > >
    > > No, I'm attacking the troll for trying to pursue his agenda with flawed
    > > test data.

    >
    > Whats flawed about EVERY study rating SprintPCS the worst for customer
    > service. The flaw is your rosy colored glasses.


    No, what's flawed here Phillipe ... is you and your agenda against SPCS ...
    and your lies, and your 150+ different IDs to avoid newsgroup filters ...
    Keep it up, and I'll repost that list, so that everyone in the Cingular
    newsgroup knows the true value of your posts ... which are nothing.

    Bob





  4. #49
    Jack Zwick
    Guest

    SprintPCS - worst vs Smith, the shill

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > everyone in the Cingular
    > newsgroup knows the true value of your posts ... which are nothing.


    Sorry Bob, the truth is the truth, and four different separate
    independent surveys have the same conclusion.

    Sprint PCS rates worst in EVERY one for Customer Service amongst major
    cellular carriers.

    Your opinion of me, does not change that FACT.



  5. #50
    Isaiah Beard
    Guest

    Re: Another report on Customer Care

    Bob Smith wrote:
    > "Jack Zwick" <[email protected]> wrote in message


    >>Whats flawed about EVERY study rating SprintPCS the worst for customer
    >>service. The flaw is your rosy colored glasses.

    >
    >
    > No, what's flawed here Phillipe ... is you and your agenda against SPCS ...
    > and your lies, and your 150+ different IDs to avoid newsgroup filters ...
    > Keep it up, and I'll repost that list, so that everyone in the Cingular
    > newsgroup knows the true value of your posts ... which are nothing.



    While we're at it Bob, it would appear that this twerp has started
    expanding BEYOND just wireless. I guess he realizes we're on to him.

    Anyway, lately, Jack Zwick, aka phillipe, has been also been trolling
    the comcast cable groups, the DirecTV groups, the Tivo groups and even
    alt.parenting.solutions! It amazes me how someone with such free time
    on his hands also appears to have such a huge disposable income, what
    with his claimed uses of Sprint, Cingular, Comcast, DirecTV AND Tivo.

    Anyway, his whole portfolio of trolldom can be found at:

    http://tinyurl.com/87o2n

    It's quite an interesting record that this guy has earned on usenet, on
    just this identity alone.


    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  6. #51
    Isaiah Beard
    Guest

    Re: SprintPCS - worst vs Smith, the shill

    Jack Zwick wrote:

    > Sorry Bob, the truth is the truth, and four different separate
    > independent surveys have the same conclusion.
    >
    > Sprint PCS rates worst in EVERY one for Customer Service amongst major
    > cellular carriers.
    >
    > Your opinion of me, does not change that FACT.


    A valid fact requires valid data. Yet by your own admissions, you're
    using FLAWED data.

    What are facts based on flawed data? Nothing. They aren't even facts.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  7. #52
    Bubba DeBub
    Guest

    Re: Another report on Customer Care

    This guy is a Super Troll and is one of the most annoying trolls to ever
    attack usenet. I should drag him behind my pickup truck!

    Bubba

    "Isaiah Beard" <[email protected]> wrote in message
    news:[email protected]...
    > Bob Smith wrote:
    >> "Jack Zwick" <[email protected]> wrote in message

    >
    >>>Whats flawed about EVERY study rating SprintPCS the worst for customer
    >>>service. The flaw is your rosy colored glasses.

    >>
    >>
    >> No, what's flawed here Phillipe ... is you and your agenda against SPCS
    >> ...
    >> and your lies, and your 150+ different IDs to avoid newsgroup filters ...
    >> Keep it up, and I'll repost that list, so that everyone in the Cingular
    >> newsgroup knows the true value of your posts ... which are nothing.

    >
    >
    > While we're at it Bob, it would appear that this twerp has started
    > expanding BEYOND just wireless. I guess he realizes we're on to him.
    >
    > Anyway, lately, Jack Zwick, aka phillipe, has been also been trolling the
    > comcast cable groups, the DirecTV groups, the Tivo groups and even
    > alt.parenting.solutions! It amazes me how someone with such free time on
    > his hands also appears to have such a huge disposable income, what with
    > his claimed uses of Sprint, Cingular, Comcast, DirecTV AND Tivo.
    >
    > Anyway, his whole portfolio of trolldom can be found at:
    >
    > http://tinyurl.com/87o2n
    >
    > It's quite an interesting record that this guy has earned on usenet, on
    > just this identity alone.
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.






  8. #53
    Bob Smith
    Guest

    Re: SprintPCS - worst vs Smith, the shill


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    > > everyone in the Cingular
    > > newsgroup knows the true value of your posts ... which are nothing.

    >
    > Sorry Bob, the truth is the truth, and four different separate
    > independent surveys have the same conclusion.
    >
    > Sprint PCS rates worst in EVERY one for Customer Service amongst major
    > cellular carriers.
    >
    > Your opinion of me, does not change that FACT.


    Oh, it's just not my opinion of you Phillipe, it's EVERYONE'S in all the
    newsgroups, that realize you have an agenda against SPCS. It's not yours
    truly who has changed their IDs 150 and hides like the little troll he is so
    many times. It's not yours truly who promised to stop posting in the SPCS
    newsgroup, not once but twice and it's not yours truly that posts bogus
    polls.

    This will be my last reply to you in this thread, as I won't be feeding your
    trolling posts. Before I go though, here's the list of different IDs that
    you've used to spam the cellular networks. Lord only knows how many aren't
    on this list. Let's see how much credibility everyone thinks you have, in
    looking over this list.

    Bob

    # USENET ID EMAIL ADDRESS ISP IP
    1st Appeared
    001 Phillip [email protected] EL Not Listed 07/21/99
    002 Bill [email protected] RR 24.167.41.3 07/21/00
    003 Phillipe [email protected] EL
    66.32.48.199 08/10/03
    004 Richard [email protected] EL 66.32.48.182
    08/29/03
    005 DSL GURU [email protected] AOL
    08/29/03
    006 Phillipe . [email protected] EL
    66.32.48.182 09/08/03
    007 P. Reality [email protected] EL
    66.32.48.182 09/09/03
    008 Sprintposter [email protected] AOL
    09/09/03
    009 PHil_Real [email protected] EL
    66.32.48.182 09/16/03
    010 P. [email protected] EL 66.32.49.170
    09/18/03
    011 Patrick Bosley [email protected] EL
    66.32.51.103 09/18/03
    012 SprintPCSNews [email protected] AOL
    09/18/03
    013 Phill. [email protected] EL
    66.32.49.170 09/19/03
    014 Loving Moonlight [email protected] AOL
    09/26/03
    015 Phillipe2004 [email protected] EL
    66.32.49.170 10/06/03
    016 Readnewsgroups [email protected] AOL
    10/06/03
    017 Reginald [email protected] EL
    66.32.49.170 10/07/03
    018 Ronald [email protected] EL
    66.32.49.170 10/07/03
    019 Sprintinator [email protected] EL
    66.32.49.170 10/07/03
    020 Defective Merchandise at Stores [email protected]
    EL 66.32.49.170 10/07/03
    021 Camile Cardenas [email protected] EL
    66.32.50.218 10/07/03
    022 Sergei Kosonov [email protected] EL
    66.32.48.84 10/08/03
    023 Renaldo [email protected] EL
    66.32.50.88 10/10/03
    024 LosAngelessLegal [email protected] AOL
    10/10/03
    025 CAT0NHAT [email protected] AOL
    10/11/03
    026 Sunday Auto [email protected] AOL
    10/11/03
    027 Monday Cellphone [email protected] AOL
    10/13/03
    028 Sprint Truth [email protected] AOL
    10/13/03
    029 Posting Editor [email protected] AOL
    10/14/03
    030 Sarah Morlan [email protected] AOL
    10/14/03
    031 Bernard Sharri [email protected] AOL
    10/15/03
    032 Sanyo Guy [email protected] EL
    66.32.51.103 10/21/03
    033 Michael [email protected] EL
    66.32.49.180 11/03/03
    034 BlueTooth Now [email protected] AOL
    11/05/03
    035 PTT ReadyLink [email protected] AOL
    11/07/03
    036 Thomas Aspland [email protected] AOL
    11/08/03
    037 Weekend Sunshine [email protected] AOL
    11/08/03
    038 William Bays [email protected] AOL
    11/08/03
    039 Carl Simmons [email protected] EL
    66.32.49.180 11/11/03
    040 J. Range [email protected] EL
    66.32.49.180 11/12/03
    041 Milton Searlis [email protected] AOL
    11/20/03
    042 Alias for Smith [email protected] AOL
    11/21/03
    043 Bob Veldrends [email protected] AOL
    11/23/03
    044 James Tullin [email protected] EL
    66.32.50.69 12/04/03
    045 Tim Harrick [email protected] EL
    66.32.50.34 12/06/03
    046 Chris McFarland [email protected] EL
    66.32.51.239 12/09/03
    047 Matthew Lindeen [email protected] EL
    66.32.51.192 12/10/03
    048 Dennis [email protected] EL
    66.32.50.226 12/11/03
    049 Stewart [email protected] EL
    66.32.51.248 12/11/03
    050 David [email protected] EL
    66.32.51.23 12/12/03
    051 Joseph [email protected] EL
    66.32.48.147 12/14/03
    052 Leonard [email protected] EL
    66.32.51.250 12/14/03
    053 Donald [email protected] EL
    66.32.48.173 12/15/03
    054 Jonathan [email protected] EL 66.32.48.64
    12/16/03
    055 Carlos Z. [email protected] EL
    66.32.50.172 12/17/03
    056 Al [email protected] EL 66.32.48.90
    12/28/03
    057 A.M. [email protected] EL
    66.32.48.90 12/31/03
    058 HK [email protected] EL 66.32.49.221
    01/07/04
    059 James [email protected] EL
    66.32.49.147 01/10/04
    060 John S. [email protected] EL
    66.32.48.252 01/12/04
    061 Robert M. [email protected] EL
    66.32.49.155 01/13/04
    062 Cell Merger [email protected] AOL
    03/02/04
    063 Sprint Secrets [email protected] AOL
    03/20/04
    064 not at Adelphia [email protected] EL
    66.32.49.237 03/30/04
    065 not John Rigas [email protected] EL
    66.32.49.237 03/31/04
    066 Enchanter999 [email protected] EL
    66.32.50.224 04/07/04
    067 Not at Web TV [email protected] EL
    66.32.49.237 04/08/04
    068 [email protected] [email protected] EL
    66.32.49.237 04/14/04
    069 Rob M. [email protected] EL
    66.32.50.224 04/19/04
    070 Robert M. [email protected] EL
    66.32.50.224 04/19/04
    071 Rob M. [email protected] EL
    66.32.50.224 04/19/04
    072 Bad Language by apologists [email protected]
    EL 66.32.50.224 04/26/04
    073 Bob Smith - Liar [email protected] EL
    66.32.50.224 04/26/04
    074 Robert [email protected] EL
    66.32.49.237 04/27/04
    075 Nebby0007 [email protected] AOL
    04/29/04
    076 Retention [email protected] EL
    66.32.49.237 05/05/04
    077 Biotin30 [email protected] EL
    66.32.49.72 05/05/04
    078 Charles R. [email protected] EL
    66.32.49.72 05/05/04
    079 Chriss Russell sent me [email protected] EL
    66.32.49.72 05/05/04
    080 Paylor [email protected] EL
    66.32.49.72 05/05/04
    081 reghis [email protected] EL
    66.32.49.72 05/05/04
    082 Richard M. [email protected] EL
    66.32.49.72 05/05/04
    083 Robert M. [email protected] EL
    66.32.49.72 05/05/04
    084 Robert M. [email protected] EL
    66.32.49.72 05/05/04
    085 Urban19 [email protected] EL
    66.32.49.72 05/05/04
    086 windsort [email protected] EL
    66.32.49.72 05/05/04
    087 Retention FAQ [email protected] EL
    66.32.50.224 05/05/04
    088 Donald X. [email protected] EL
    66.32.49.72 05/07/04
    089 John W. [email protected] EL
    66.32.49.72 05/07/04
    090 Phillipe LIVES [email protected] EL
    66.32.49.72 05/07/04
    091 Richard S. [email protected] EL
    66.32.49.72 05/07/04
    092 Nebby00007 [email protected] AOL
    05/07/04
    093 Bobby T [email protected] EL 66.32.49.72
    05/08/04
    094 Bobby B [email protected] EL 66.32.49.72
    05/08/04
    095 Bobby A [email protected] EL 66.32.49.72
    05/08/04
    096 Robert M [email protected] EL
    66.32.49.72 05/09/04
    097 Røbert M [email protected] EL
    66.32.49.72 05/11/04
    098 **Retention** [email protected] EL
    66.32.49.72 05/13/04
    099 Robert M. [email protected] EL
    66.32.49.72 05/13/04
    100 Røbert M. [email protected] EL
    66.32.49.72 05/13/04
    101 ***REPAIR FAQ *** ***REPAIRFAQ***@yahoo.com
    EL 66.32.49.72 05/14/04
    102 Rupert N [email protected] EL
    66.32.49.72 05/20/04
    103 Nebby [email protected]ants AOL
    05/20/04
    104 -RETENTION- [email protected] EL
    66.32.49.72 05/20/04
    105 **Executive Services** [email protected] EL
    66.32.49.72 05/21/04
    106 ** PORTABILITY** *[email protected] EL
    66.32.49.72 05/21/04
    107 **FAQ** [email protected] EL 66.32.49.72
    05/21/04
    108 +=+ +=+ [email protected] EL 66.32.49.72
    05/27/04
    109 Røbert M. [email protected] EL
    66.32.48.59 05/30/04
    110 Røbert M. [email protected] EL
    66.32.51.194 06/03/04
    111 WiMax [email protected] AOL
    06/06/04
    112 Røbert M. [email protected] EL 66.32.50.56
    06/09/04
    113 .com [email protected] AOL 06/09/04
    114 Røbert M. [email protected] EL 66.32.51.169
    06/23/04
    115 Rxbert M. [email protected] EL 66.32.50.168
    07/05/04
    116 Tim Ronson [email protected] EL 66.32.50.168
    07/12/04
    117 Robert [email protected] EL 66.32.50.19
    07/29/04
    118 R Cleemons [email protected] EL 66.32.50.19 07/30/04
    119 RøbertM [email protected] EL 66.32.50.19
    07/30/04
    120 Røbert [email protected] EL 66.32.50.19
    07/30/04
    121 Robert [email protected] EL 66.32.50.19
    07/31/04
    122 FYI [email protected] EL 66.32.50.19 08/02/04
    123 Robert [email protected] EL 66.32.50.19 08/02/04
    124 Ex-Sprint Customer [email protected] EL 66.32.51.253 08/02/04
    125 Robert [email protected] EL 66.32.51.253 08/03/04
    126 Earlene [email protected] EL 66.32.50.54 08/13/04
    127 Yaovert [email protected] EL 66.32.50.54 08/13/04
    128 Reggie [email protected] EL 66.32.50.54 08/13/04
    129 Alice [email protected] EL 66.32.51.228 08/14/04
    130 James [email protected] EL 66.32.48.233 08/17/04
    131 Oren [email protected] EL 66.32.51.252 08/18/04
    132 Carl Wilson [email protected] EL 66.32.51.252 08/18/04
    133 Peter Gardner [email protected] EL 66.32.51.252 08/18/04
    134 FlyFisherman 989 [email protected] AOL 08/18/04
    135 Sprint Nambla [email protected] AOL 08/18/04
    136 Donald R [email protected] EL 66.32.51.252 08/18/04
    137 Arly [email protected] EL 66.32.51.252 08/18/04
    138 Peter [email protected] EL 66.32.50.19 08/19/04
    139 Betty [email protected] EL 66.32.50.19 08/19/04
    140 Linares [email protected] EL 66.32.50.19 08/19/04
    141 Billy [email protected] EL 66.32.51.228 08/19/04
    142 Terri [email protected] EL 66.32.51.228 08/19/04
    143 Archie [email protected] EL 66.32.51.228 08/19/04
    144 Jack Zwick [email protected] EL 66.245.73.110 09/13/04





  9. #54
    agentHibby
    agentHibby is offline
    Phone Addict
    agentHibby's Avatar

    Location
    Logan, UT
    Posts
    408 - liked 15 times

    I think that Sprint's Customer Service is getting better. The outsource Call Center here in Logan, UT no longer does Sprint because they were not up to par with doing Customer Service. So it is getting better, but I do agree they have a long way to go.
    The best provider gives you a plan with the minutes you need at the right price. The coverage that you need to make calls all the time.



  10. #55
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <rO9ae.63140$A31.60765@fed1read03>,
    "Bubba DeBub" <[email protected]> wrote:

    > This guy is a Super Troll and is one of the most annoying trolls to ever
    > attack usenet. I should drag him behind my pickup truck!


    But your opinion of one poster hardy changes the fact that
    SprintPCS 4 times by four Different outfits that rate Cellular Customer
    Service have rated SprintPCS WORST !



  11. #56
    Isaiah Beard
    Guest

    Re: Another report on Customer Care

    Jack Zwick wrote:

    >>This guy is a Super Troll and is one of the most annoying trolls to ever
    >>attack usenet. I should drag him behind my pickup truck!

    >
    >
    > But your opinion of one poster hardy changes the fact that


    ....that the data presented by the troll is invalid, by the troll's own
    admission.


    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  12. #57
    Steve Sobol
    Guest

    Re: Another report on Customer Care

    Isaiah Beard wrote:
    > Steve Sobol wrote:
    >
    >
    >> Yeah, Ivan Seidenberg's a flippin' idiot. Indoors or outdoors isn't
    >> the issue, as I've pointed out to other people since he made the
    >> famous comments. You'd think Verizon's head honcho would take more
    >> time to learn the ins and outs of the technology used by the company's
    >> wireless division, but maybe he'd just rather make an ass out of himself.

    >
    > Perhaps, but I have to say that for eveyone who complains that CS reps
    > are poorly informed, it's absolutely *indefensible* that such lack of
    > knowledge would go to the very top, to the CEO. At the very least, the
    > head honcho of a company should know his product, and should know what
    > his or her company does and how it operates. Considering that the
    > Bernie Ebbers/Worldcom "I'm the CEO and don't know anything" defense
    > didn't work in the courts, you'd think Ivan would have figured that out
    > by now.


    No one's ever accused a telco exec of

    a) being smart
    b) not being greedy



    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "The wisdom of a fool won't set you free"
    --New Order, "Bizarre Love Triangle"



  13. #58
    Scooterflex
    Guest

    Re: Another report on Customer Care

    I have to say that dr.arm was the most annoying troll of all of Usenet.
    Thank the heavens he is no longer around. Actually I hope he died a painful
    and drawn-out death.

    "Isaiah Beard" <[email protected]> wrote in message
    news:[email protected]...
    > Jack Zwick wrote:
    >
    > >>This guy is a Super Troll and is one of the most annoying trolls to ever
    > >>attack usenet. I should drag him behind my pickup truck!

    > >
    > >
    > > But your opinion of one poster hardy changes the fact that

    >
    > ...that the data presented by the troll is invalid, by the troll's own
    > admission.
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.






  14. #59
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <[email protected]>,
    "Scooterflex" <[email protected]> wrote:

    > I have to say that dr.arm was the most annoying troll of all of Usenet.
    > Thank the heavens he is no longer around. Actually I hope he died a painful
    > and drawn-out death.
    >
    > "Isaiah Beard" <[email protected]> wrote in message
    > news:[email protected]...
    > > Jack Zwick wrote:
    > >
    > > >>This guy is a Super Troll and is one of the most annoying trolls to ever
    > > >>attack usenet. I should drag him behind my pickup truck!
    > > >
    > > >
    > > > But your opinion of one poster hardy changes the fact that

    > >
    > > ...that the data presented by the troll is invalid, by the troll's own
    > > admission.
    > >
    > >
    > > --
    > > E-mail fudged to thwart spammers.
    > > Transpose the c's and a's in my e-mail address to reply.


    Amazing these SprintPCS apologists. They can't argue the facts. That
    FOUR different independant organizations have surveyed and come to the
    same valid conclusion. SprintPCS is rated worst for Customer Service.

    So what do they do, they resort to childish insults. Its not a troll if
    its the truth gentleman.



  15. #60
    SS
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Scooterflex" <[email protected]> wrote:
    >
    > > I have to say that dr.arm was the most annoying troll of all of Usenet.
    > > Thank the heavens he is no longer around. Actually I hope he died a

    painful
    > > and drawn-out death.
    > >
    > > "Isaiah Beard" <[email protected]> wrote in message
    > > news:[email protected]...
    > > > Jack Zwick wrote:
    > > >
    > > > >>This guy is a Super Troll and is one of the most annoying trolls to

    ever
    > > > >>attack usenet. I should drag him behind my pickup truck!
    > > > >
    > > > >
    > > > > But your opinion of one poster hardy changes the fact that
    > > >
    > > > ...that the data presented by the troll is invalid, by the troll's own
    > > > admission.
    > > >
    > > >
    > > > --
    > > > E-mail fudged to thwart spammers.
    > > > Transpose the c's and a's in my e-mail address to reply.

    >
    > Amazing these SprintPCS apologists. They can't argue the facts. That
    > FOUR different independant organizations have surveyed and come to the
    > same valid conclusion. SprintPCS is rated worst for Customer Service.
    >
    > So what do they do, they resort to childish insults. Its not a troll if
    > its the truth gentleman.


    But it is a troll if it tries to use surveys to back up its own wildy
    imagined and totally fabricated stories about a company.





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