Results 1 to 2 of 2
  1. #1
    Ralph Blach
    Guest
    Well, a corporate customer is different than a regular customer

    Elmo P. Shagnasty wrote:
    > I've been having some issues lately with bad reception and dropped
    > calls, and I've been dealing with our corporate rep to see if we can
    > solve the problem.
    >
    > It's not solved, but I have to say it's been an incredibly good
    > experience so far. She's doing everything I've suggested to check up on
    > this, and has done so in a very timely fashion. Our agreed-upon next
    > step was to get me a different model phone, and she got that going right
    > quickly. (In fact, finding a new model phone for me is very impressive,
    > as I'm a blue customer.)
    >
    > If the new model phone doesn't change anything for me, that will be VERY
    > telling in my situation. The only step left after that, if needed, is
    > to switch me from blue to orange. THAT will be the true test of how
    > well they're handling things, as I have a blue plan that's superb and
    > that I refuse to give up (and I also refuse to pay $18 per line to
    > switch from blue to orange, just on general principle). I might buy
    > orange equipment to replace my blue equipment, but that's about as far
    > as I would ever go.
    >
    > Anyway, I know some of you have horror stories. I just thought I'd post
    > a counterpoint to those. Cingular does know *how* to take care of
    > customers, apparently, at least up to a certain point.
    >




    See More: Corporate account support--wow




  2. #2
    Tropical Haven
    Guest

    Re: Corporate account support--wow



    Ralph Blach wrote:

    > Well, a corporate customer is different than a regular customer


    Yes, that is true. A corporate customer is more likely to polite and
    co-operative while talking to customer service, while an end-user consumer is
    more likely to be upset, rude, and demanding.

    TH




  • Similar Threads