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- 06-18-2005, 08:46 PM #1Ralph BlachGuest
Well, a corporate customer is different than a regular customer
Elmo P. Shagnasty wrote:
> I've been having some issues lately with bad reception and dropped
> calls, and I've been dealing with our corporate rep to see if we can
> solve the problem.
>
> It's not solved, but I have to say it's been an incredibly good
> experience so far. She's doing everything I've suggested to check up on
> this, and has done so in a very timely fashion. Our agreed-upon next
> step was to get me a different model phone, and she got that going right
> quickly. (In fact, finding a new model phone for me is very impressive,
> as I'm a blue customer.)
>
> If the new model phone doesn't change anything for me, that will be VERY
> telling in my situation. The only step left after that, if needed, is
> to switch me from blue to orange. THAT will be the true test of how
> well they're handling things, as I have a blue plan that's superb and
> that I refuse to give up (and I also refuse to pay $18 per line to
> switch from blue to orange, just on general principle). I might buy
> orange equipment to replace my blue equipment, but that's about as far
> as I would ever go.
>
> Anyway, I know some of you have horror stories. I just thought I'd post
> a counterpoint to those. Cingular does know *how* to take care of
> customers, apparently, at least up to a certain point.
>
› See More: Corporate account support--wow
- 06-19-2005, 07:03 AM #2Tropical HavenGuest
Re: Corporate account support--wow
Ralph Blach wrote:
> Well, a corporate customer is different than a regular customer
Yes, that is true. A corporate customer is more likely to polite and
co-operative while talking to customer service, while an end-user consumer is
more likely to be upset, rude, and demanding.
TH
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