Blackberry 7100g problem

I've been having a problem since yesterday, where the Blackberry is not
receiving e-mail messages, and only reads "GSM", instead of "GPRS". Is
this completely a carrier problem, or does anyone know any hints that
may "reset" a problem?

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› See More: Blackberry 7100g problem

I too had the exact same problem. I called late last night and got through
to customer service. The agent told me that they are not able to offer
Blackberry service after hours and on Sunday and that I would have to call
back on Monday morning. I explained that I was leaving for Washington, DC
early Monday morning and had to fix the problem before I left on Monday.

Early Sunday morning I got a phone call from Cingular Customer Service (They
contacted a Blackberry Specialist on his day off) and they told me that they
had a network problem. The agent verified all of my settings and told me
that she would call me back to make sure that I had service. She didn't
even have to call back because I had service in less than a half hour. I
got an email from her thanking me for being patient.

I follow this newsgroup and all I hear is complaining. I switched from
Verizon to Cingular about 3 months ago and have nothing but praise for
Cingular Customer Service. They really went out of their way for me.

Bruce D. Brown

PS. My problem is solved and I hope your problem receiving email is also
solved.
"Bob" <[email protected]> wrote in message
news:[email protected]...
> I've been having a problem since yesterday, where the Blackberry is not
> receiving e-mail messages, and only reads "GSM", instead of "GPRS". Is
> this completely a carrier problem, or does anyone know any hints that
> may "reset" a problem?
>

Well, I'm going to try after hours support tonight, and if not, call in
tomorrow. It briefly worked today, but then is mostly going back to
GSM only.

I hope they figure this out. I've been a very happy customer of
Cingular, and I'm glad I switched to them. I just wish they had the
24x7 customer service like AT&T did. That is the only disadvantage of
the merger I have noticed. The big advantage of Cingular to me is
their coverage is great in my area.

Bruce D. Brown wrote:
> I too had the exact same problem. I called late last night and got through
> to customer service. The agent told me that they are not able to offer
> Blackberry service after hours and on Sunday and that I would have to call
> back on Monday morning. I explained that I was leaving for Washington, DC
> early Monday morning and had to fix the problem before I left on Monday.
>
> Early Sunday morning I got a phone call from Cingular Customer Service (They
> contacted a Blackberry Specialist on his day off) and they told me that they
> had a network problem. The agent verified all of my settings and told me
> that she would call me back to make sure that I had service. She didn't
> even have to call back because I had service in less than a half hour. I
> got an email from her thanking me for being patient.
>
> I follow this newsgroup and all I hear is complaining. I switched from
> Verizon to Cingular about 3 months ago and have nothing but praise for
> Cingular Customer Service. They really went out of their way for me.
>
> Bruce D. Brown
>
> PS. My problem is solved and I hope your problem receiving email is also
> solved.
> "Bob" <[email protected]> wrote in message
> news:[email protected]...
> > I've been having a problem since yesterday, where the Blackberry is not
> > receiving e-mail messages, and only reads "GSM", instead of "GPRS". Is
> > this completely a carrier problem, or does anyone know any hints that
> > may "reset" a problem?
> >