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  1. #1
    I have a cingular phone in CA, and cannot send text messages to a
    friend's Suncom phone in NC. My phone says it's sent, but it's never
    received at the other end. I have no problem sending/receiving messages
    with other phones around the US. And my friend has no problem receiving
    text messages from the Suncom website. Any ideas why this might be
    happening?

    Thanks.




    See More: Can't Send Text Message to Suncom Phone




  2. #2
    John Navas
    Guest

    Re: Can't Send Text Message to Suncom Phone

    [POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

    In <[email protected]> on 22 Aug 2005
    13:01:43 -0700, [email protected] wrote:

    >I have a cingular phone in CA, and cannot send text messages to a
    >friend's Suncom phone in NC. My phone says it's sent, but it's never
    >received at the other end. I have no problem sending/receiving messages
    >with other phones around the US. And my friend has no problem receiving
    >text messages from the Suncom website. Any ideas why this might be
    >happening?


    Some problem at the gateway between the two networks. Report the problem to
    Tech Support for each carrier.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>



  3. #3
    Ed Buffey
    Guest

    Re: Can't Send Text Message to Suncom Phone

    [email protected] wrote:
    > I have a cingular phone in CA, and cannot send text messages to a
    > friend's Suncom phone in NC. My phone says it's sent, but it's never
    > received at the other end. I have no problem sending/receiving messages
    > with other phones around the US. And my friend has no problem receiving
    > text messages from the Suncom website. Any ideas why this might be
    > happening?


    If you can get anyone to answer this, I'd be interested as well. I'm on
    a family share plan through Cingular. We all have the same phone. I have
    the $4.99 text messaging plan. My brother has the $9.99 internet/text
    messaging plan. We can't seem to send text messages to each other's
    phones. I'm not sure if he has tried sending to anyone else. However, I
    can definitely send to other people. Whenever he can find 30+ minutes to
    wait on the phone with customer service, he'll call them to see what's
    wrong.



  4. #4

    Re: Can't Send Text Message to Suncom Phone

    SunCom is well aware of the problem about inability to send and receive
    text messages. In North Carolina the Attorney General is
    investigating over 150 angry complaints from SunCom customers.

    A few weeks ago I became the unfortunate owner of a SunCom package
    which was utterly useless because of basic inaudibility. After I
    returned the cellphone and sent a copy of our complaint to Attorney
    General Roy Cooper to SunCom because they withheld most of our money,
    Brooke Garthright, senior account response representative in Richmond,
    VA, promised to refund $199. This promise was made a week ago and so
    far has not been kept. E-mail to Ms. Garthright at
    [email protected] continues to remain unanswered. One need not
    mention that phone calls are not returned either.




  5. #5

    Re: Can't Send Text Message to Suncom Phone


    [email protected] wrote:
    > SunCom is well aware of the problem about inability to send and receive
    > text messages. In North Carolina the Attorney General is
    > investigating over 150 angry complaints from SunCom customers.
    >
    > A few weeks ago I became the unfortunate owner of a SunCom package
    > which was utterly useless because of basic inaudibility. After I
    > returned the cellphone and sent a copy of our complaint to Attorney
    > General Roy Cooper to SunCom because they withheld most of our money,
    > Brooke Garthright, senior account response representative in Richmond,
    > VA, promised to refund $199. This promise was made a week ago and so
    > far has not been kept. E-mail to Ms. Garthright at
    > [email protected] continues to remain unanswered. One need not
    > mention that phone calls are not returned either.


    Update: Just after I had posted the above message, Brooke Garthright,
    Senior Executive Response Representative with SunCom in Richmond, VA,
    again phoned, this time to say that SunCom would overnight a check to
    us on Thursday for delivery of the entire refund of $199 on Friday. Of
    course this is the second such promise she has made, and if it is
    broken like her first promise she is a two-timer at mendacity. I told
    her I would hang my hat on what she had told me. So we'll see.

    The point is, however, that you had better be very careful when dealing
    with SunCom. My experience is that many of their declarations turn out
    not to be true. "Truth in wireless" is one. "And we get it" is
    another. They don't get it: the customer is buying a phone which
    performs.




  6. #6
    Isaiah Beard
    Guest

    Re: Can't Send Text Message to Suncom Phone

    [email protected] wrote:
    > SunCom is well aware of the problem about inability to send and receive
    > text messages. In North Carolina the Attorney General is
    > investigating over 150 angry complaints from SunCom customers.


    Has SunCom actually advertized that its customers can send and receive
    SMS to other carriers?

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  7. #7
    Isaiah Beard
    Guest

    Re: Can't Send Text Message to Suncom Phone

    [email protected] wrote:

    > Update: Just after I had posted the above message, Brooke Garthright,
    > Senior Executive Response Representative with SunCom in Richmond, VA,
    > again phoned, this time to say that SunCom would overnight a check to
    > us on Thursday for delivery of the entire refund of $199 on Friday. Of
    > course this is the second such promise she has made, and if it is
    > broken like her first promise she is a two-timer at mendacity.


    So now I just have to know. It's Friday; did the check arrive?



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  8. #8

    Re: Can't Send Text Message to Suncom Phone

    So Isaiah has to know---- did the check arrive?

    Yes, it did. I was shocked, in view of a history of disinformation by
    SunCom.




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