Effin' Idiots!

So I call Cingular customer service. I punch in my phone number, I
wade through a dozen levels of voice mail jail, and finally the system
transfers my call to a live CSR... Only to give me a recording telling
me their office is closed!

Hey, DUMBASSES - why couldn't you tell me your office was closed
BEFORE making me wade through all your ****?

Jesus H. Tapdancin' Christ, the programmers at Cingular are EFFIN'
IDIOTS.

---

› See More: Effin' Idiots!

The VRU ("voice response unit", part that asks you questions, gives you
a menu and uses your response to direct your call) at Cingular is the
single worst and most frustrating piece of S*** I have ever encountered
- even when there are reps available

Literally, it is the kind of thing you would expect from some dinky
100-person company, not an industry giant.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on 8 Sep 2005
09:50:59 -0700, [email protected] wrote:

>The VRU ("voice response unit", part that asks you questions, gives you
>a menu and uses your response to direct your call) at Cingular is the
>single worst and most frustrating piece of S*** I have ever encountered
>- even when there are reps available
>
>Literally, it is the kind of thing you would expect from some dinky
>100-person company, not an industry giant.

Press "0" twice to skip the voice tree and go right to the call queue. That
works on many voice tree systems.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

you want to talk to someone, push 4 then 0
its that easy.

<[email protected]> wrote in message
news:[email protected]...
> The VRU ("voice response unit", part that asks you questions, gives you
> a menu and uses your response to direct your call) at Cingular is the
> single worst and most frustrating piece of S*** I have ever encountered
> - even when there are reps available
>
> Literally, it is the kind of thing you would expect from some dinky
> 100-person company, not an industry giant.
>

Been there, done that. I love when I'm stuck on hold for 20 minutes and
have to listen 10000 times to a recorded message telling me how my call is
important to them (not necessarily at Cingular, but lots of places do that).

Many times, I find that simply not pressing any button gets me to a human.
I guess most systems still program-in a fallback for anyone still using a
rotary dial?

--

"Scott en Aztlán" <[email protected]> wrote in message
news:[email protected]...
> So I call Cingular customer service. I punch in my phone number, I
> wade through a dozen levels of voice mail jail, and finally the system
> transfers my call to a live CSR... Only to give me a recording telling
> me their office is closed!
>
> Hey, DUMBASSES - why couldn't you tell me your office was closed
> BEFORE making me wade through all your ****?
>
> Jesus H. Tapdancin' Christ, the programmers at Cingular are EFFIN'
> IDIOTS.
>

"Herb Kauhry" <[email protected]> wrote in message
news:[email protected]...
> Been there, done that. I love when I'm stuck on hold for 20 minutes and
> have to listen 10000 times to a recorded message telling me how my call is
> important to them

Even better when you are hold for 45 minutes and then HUNG UP ON. Seems to
happen at least 50% of the time that I'm on hold in voicemail hell, but this
has nothing to do with cingular in particular. Oh yeah, like I really buy
that bull**** that my call is important to you when you make me wait forever
to NOT answer my phonecall at all. -Dave

Herb Kauhry wrote:
> Been there, done that. I love when I'm stuck on hold for 20 minutes and
> have to listen 10000 times to a recorded message telling me how my call is
> important to them (not necessarily at Cingular, but lots of places do that).
>

And everytime I hear that I'm thinking, "if my call is so important, why
am I listening to this ****?"

> Many times, I find that simply not pressing any button gets me to a human.
> I guess most systems still program-in a fallback for anyone still using a
> rotary dial?
>


--
jer
email reply - I am not a 'ten'

"Ted B." <[email protected]> wrote in message
news:[email protected]...
>
> "Herb Kauhry" <[email protected]> wrote in message
> news:[email protected]...
>> Been there, done that. I love when I'm stuck on hold for 20 minutes and
>> have to listen 10000 times to a recorded message telling me how my call
>> is
>> important to them
>
> Even better when you are hold for 45 minutes and then HUNG UP ON. Seems
> to happen at least 50% of the time that I'm on hold in voicemail hell, but
> this has nothing to do with cingular in particular. Oh yeah, like I
> really buy that bull**** that my call is important to you when you make me
> wait forever to NOT answer my phonecall at all. -Dave


Every last one of you should have to work at a call center for one day -
just one day - you would not be so critical of the system the person on the
other end of the phone has to deal with and calls drop - you don't get hung
up on on purpose.
>
>

Jeri wrote:

> Every last one of you should have to work at a call center for one day -

Most of us are probably overqualified.



--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

>
> Every last one of you should have to work at a call center for one day -
> just one day - you would not be so critical of the system the person on
> the other end of the phone has to deal with and calls drop - you don't get
> hung up on on purpose.
>>

If calls "drop", that would seem to indicate that the telephone equipment at
the call center is defective. It's odd how you always hear a mechanical
"CLICK" right before the line goes dead while you are on hold in voicemail
hell. That is, it's odd if the real problem is a defective machine. -Dave

"Ted B." <[email protected]> wrote:
> >
> > Every last one of you should have to work at a call center for one day -
> > just one day - you would not be so critical of the system the person on
> > the other end of the phone has to deal with and calls drop - you don't
get
> > hung up on on purpose.
>
> If calls "drop", that would seem to indicate that the telephone equipment
at
> the call center is defective. It's odd how you always hear a mechanical
> "CLICK" right before the line goes dead while you are on hold in voicemail
> hell. That is, it's odd if the real problem is a defective
achine. -Dave

The one I like better is when you've been on hold for an eternity, have the
phone connect, hear bits of some non-work-related conversation and then get
disconnected.

"Isaiah Beard" <[email protected]> wrote in message
news:[email protected]...
> Jeri wrote:
>
> > Every last one of you should have to work at a call center for one day -
>
> Most of us are probably overqualified.
>

That is a pretty arrogant comment and makes a lot of assumptions about the
people that work in call centers not only for Cingular but call centers all
over the U.S.

Maybe you should work in a call center if for no other reason than to have
that attitude checked a little.

On Thu, 15 Sep 2005 02:21:07 GMT, "Cliff" <[email protected]>
wrote:

>
>"Isaiah Beard" <[email protected]> wrote in message
>news:[email protected]...
>> Jeri wrote:
>>
>> > Every last one of you should have to work at a call center for one day -
>>
>> Most of us are probably overqualified.
>>
>
>That is a pretty arrogant comment and makes a lot of assumptions about the
>people that work in call centers not only for Cingular but call centers all
>over the U.S.
>
>Maybe you should work in a call center if for no other reason than to have
>that attitude checked a little.

I worked in a call center for a while (when I was in high school and
and had no marketable skills). Isaiah is 100% correct.

"Scott en Aztlán" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 15 Sep 2005 02:21:07 GMT, "Cliff" <[email protected]>
> wrote:
>
> >
> >"Isaiah Beard" <[email protected]> wrote in message
> >news:[email protected]...
> >> Jeri wrote:
> >>
> >> > Every last one of you should have to work at a call center for one
day -
> >>
> >> Most of us are probably overqualified.
> >>
> >
> >That is a pretty arrogant comment and makes a lot of assumptions about
the
> >people that work in call centers not only for Cingular but call centers
all
> >over the U.S.
> >
> >Maybe you should work in a call center if for no other reason than to
have
> >that attitude checked a little.
>
> I worked in a call center for a while (when I was in high school and
> and had no marketable skills). Isaiah is 100% correct.
>

You know there has got to be something said about the comment that you
worked at a call center while in high school. And whatever company would
hire a high school student to work in a call center talking to customers has
got to real issues.

But I stand by my comments about most people that work in call centers.
They are, for the most part, honest hard working people doing a job that
MOST people would not have the stamina or the patience to do.

And how you could possibly equate something that you did in high school to
earn your beer and gas money to people who work in call centers and actually
try and make a living feeding families and keeping off the government hand
out programs.

Please note that I am refraining from turning this into a flame war, but -
as it was stated earlier in this thread, now that you are an adult, I would
invite you to go work in a call center now - and try and do a good job - and
then continue to have this attitude.

Actually are they the dumb ones for keeping you on the line or could it be you for calling when you should have known they where closed? lol

Originally Posted by Cliff

"Scott en Aztlán" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 15 Sep 2005 02:21:07 GMT, "Cliff" <[email protected]>
> wrote:
>
> >
> >"Isaiah Beard" <[email protected]> wrote in message
> >news:[email protected]...
> >> Jeri wrote:
> >>
> >> > Every last one of you should have to work at a call center for one
day -
> >>
> >> Most of us are probably overqualified.
> >>
> >
> >That is a pretty arrogant comment and makes a lot of assumptions about
the
> >people that work in call centers not only for Cingular but call centers
all
> >over the U.S.
> >
> >Maybe you should work in a call center if for no other reason than to
have
> >that attitude checked a little.
>
> I worked in a call center for a while (when I was in high school and
> and had no marketable skills). Isaiah is 100% correct.
>

You know there has got to be something said about the comment that you
worked at a call center while in high school. And whatever company would
hire a high school student to work in a call center talking to customers has
got to real issues.

But I stand by my comments about most people that work in call centers.
They are, for the most part, honest hard working people doing a job that
MOST people would not have the stamina or the patience to do.

And how you could possibly equate something that you did in high school to
earn your beer and gas money to people who work in call centers and actually
try and make a living feeding families and keeping off the government hand
out programs.

Please note that I am refraining from turning this into a flame war, but -
as it was stated earlier in this thread, now that you are an adult, I would
invite you to go work in a call center now - and try and do a good job - and
then continue to have this attitude.