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- 09-23-2005, 10:29 AM #1TechGuest
Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey. I
see nothing in the customer agreement that addresses equipment defects or
malfunctions after the initial 30 day grace period. If I choose not to buy
the equipment coverage plan ($4.99/$3.99 per phone; $1.99 enhanced warranty
supposedly not available in N.J.) and the Razr somehow malfunctions after I
have had it over 30 days what happens? I know Verizon will replace their
phone (within the first 12 months) with a "refurbished" one at no extra
charge provided it is an equipment malfunction not caused by the user. Does
Cingular do this also or would I have to go out and buy another phone at
full retail?
Thanks.
› See More: New customer...should I get equipment insurance?
- 09-23-2005, 12:10 PM #2Jeffrey KaplanGuest
Re: New customer...should I get equipment insurance?
It is alleged that Tech claimed:
> Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey. I
> see nothing in the customer agreement that addresses equipment defects or
> malfunctions after the initial 30 day grace period. If I choose not to buy
> the equipment coverage plan ($4.99/$3.99 per phone; $1.99 enhanced warranty
> supposedly not available in N.J.) and the Razr somehow malfunctions after I
> have had it over 30 days what happens? I know Verizon will replace their
> phone (within the first 12 months) with a "refurbished" one at no extra
> charge provided it is an equipment malfunction not caused by the user. Does
> Cingular do this also or would I have to go out and buy another phone at
> full retail?
I asked a Cingular-owned store rep about insurance for my Treo. I was
told that their insurance carrier specifically does not insure any
handheld with an unsubsidized retail price over $300. This price range
includes the Razr. Or at least it did last June.
--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol
"Telepaths are gifted and cursed in ways I can never hope to
understand. But they're still human beings - good, bad, or
indifferent." (Capt. Sheridan, B5 "A Spider In The Web")
- 09-23-2005, 02:26 PM #3RobRGuest
Re: New customer...should I get equipment insurance?
Does Motorola warranty the phones? You'd probably have to get
it covered under warranty and send them back to Motorola. I'm
sitting here on hold right now with Nokia trying to find out what's
up with the 6620 they received from me on the 8th for repair.
Sigh........
"Tech" <[email protected]> wrote in message news:k3WYe.52$L15.15@trndny01...
> Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey.
> I
> see nothing in the customer agreement that addresses equipment defects or
> malfunctions after the initial 30 day grace period. If I choose not to buy
> the equipment coverage plan ($4.99/$3.99 per phone; $1.99 enhanced
> warranty
> supposedly not available in N.J.) and the Razr somehow malfunctions after
> I
> have had it over 30 days what happens? I know Verizon will replace their
> phone (within the first 12 months) with a "refurbished" one at no extra
> charge provided it is an equipment malfunction not caused by the user.
> Does
> Cingular do this also or would I have to go out and buy another phone at
> full retail?
> Thanks.
>
>
- 09-23-2005, 03:19 PM #4exposejohGuest
Re: New customer...should I get equipment insurance?
I imagine within the first 30 days Cingular, or whatever reseller you went
with, would replace them on the spot via their stores, but after that up
through 12 months it's probably Motorola's responsibility. You send the
phone to them (they may even pay return shipping) and they replace it within
a few days with a refurb. Not really a big deal since all the shipping is
either next day or two day and they know the customer is without a phone.
You can also pay their price for a replacement upfront, they ship the phone,
and credit your account once your phone is received. I'd only take the
insurance if there's a good chance the phones might become lost or badly
treated. I take good care of my phones and keep track of them, so I've never
considered it. Usually after a year most people want new phones anyway no
matter how cool or exciting the current models are.
"Tech" <[email protected]> wrote in message news:k3WYe.52$L15.15@trndny01...
> Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey.
- 09-23-2005, 03:44 PM #5RobRGuest
Re: New customer...should I get equipment insurance?
actually my t616 lost 2 rows of pixels within 2 weeks of buying it at
an at&t store and signing a new contract. they told me i'd have to
pay $25 and get a refurb or send it in to SE for repair. i was
rather stunned. i then told them i wanted to swap it since i was still
within the 30 days for another T616 (ie, their 30 day return/cancellation
policy) and was told they could only exchange it for a different model of
phone.
"exposejoh" <[email protected]> wrote in message
news:[email protected]...
>I imagine within the first 30 days Cingular, or whatever reseller you went
>with, would replace them on the spot via their stores, but after that up
>through 12 months it's probably Motorola's responsibility. You send the
>phone to them (they may even pay return shipping) and they replace it
>within a few days with a refurb. Not really a big deal since all the
>shipping is either next day or two day and they know the customer is
>without a phone. You can also pay their price for a replacement upfront,
>they ship the phone, and credit your account once your phone is received.
>I'd only take the insurance if there's a good chance the phones might
>become lost or badly treated. I take good care of my phones and keep track
>of them, so I've never considered it. Usually after a year most people want
>new phones anyway no matter how cool or exciting the current models are.
>
> "Tech" <[email protected]> wrote in message news:k3WYe.52$L15.15@trndny01...
>
>> Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey.
>
>
- 09-23-2005, 04:51 PM #6Guest
Re: New customer...should I get equipment insurance?
RobR <[email protected]> wrote:
> actually my t616 lost 2 rows of pixels within 2 weeks of buying it at
I had a V551 replaced at no cost, on the spot, six days after I bought it
at a Cingular store. The reason for it's failure was not questioned.
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5
- 09-23-2005, 05:17 PM #7Mark W. OotsGuest
Re: New customer...should I get equipment insurance?
"Tech" <[email protected]> wrote in message news:k3WYe.52$L15.15@trndny01...
> Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey.
> I
> see nothing in the customer agreement that addresses equipment defects or
> malfunctions after the initial 30 day grace period. If I choose not to buy
> the equipment coverage plan ($4.99/$3.99 per phone; $1.99 enhanced
> warranty
> supposedly not available in N.J.) and the Razr somehow malfunctions after
> I
> have had it over 30 days what happens? I know Verizon will replace their
> phone (within the first 12 months) with a "refurbished" one at no extra
> charge provided it is an equipment malfunction not caused by the user.
> Does
> Cingular do this also or would I have to go out and buy another phone at
> full retail?
> Thanks.
>
>
In the first 30 days, take it back to place of purchase for a new
replacement, After 30 days, call Cingular exchange by mail (XBM)
1800-801-1101 and they will send you a refurb or new one (depends on what
they have on hand) till the end of the first year. After one year, it's up
to you. Standard upgrade can be done after 21 months on a 2 year contract or
1 year if you pay 75 bucks per month before taxes on that line. Exception
upgrade (50 bucks extra) can be done anytime after 6 months if; 1) You
haven't been suspended for non-pay 2)Your last contract was a new line or
standard upgrade.
Current cost on the Razr is 260.00 to the dealer through Cingular. From my
understanding, the insurance will now cover the Razr.
Mark
- 09-25-2005, 03:51 PM #8Guest
Re: New customer...should I get equipment insurance?
Insurance as of August 2005 DOES cover the V3 RZR. It still does not
cover the Treo 650. However, all NEW phones purchased at Cingular are
covered by a one year manufacturer's warranty. This includes the Treo
as well as the Blackberry or Audiovox. If your speaker goes out or it
just stops working without extensive physical damage or any water
damage then Cingular will replace it with a refurb at no charge.
They'll even send you a pre-paid packing slip to send the defective
phone back to them.
~Blake
Cingular Sales Rep.
Mark W. Oots no spam wrote:
> "Tech" <[email protected]> wrote in message news:k3WYe.52$L15.15@trndny01...
> > Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey.
> > I
> > see nothing in the customer agreement that addresses equipment defects or
> > malfunctions after the initial 30 day grace period. If I choose not to buy
> > the equipment coverage plan ($4.99/$3.99 per phone; $1.99 enhanced
> > warranty
> > supposedly not available in N.J.) and the Razr somehow malfunctions after
> > I
> > have had it over 30 days what happens? I know Verizon will replace their
> > phone (within the first 12 months) with a "refurbished" one at no extra
> > charge provided it is an equipment malfunction not caused by the user.
> > Does
> > Cingular do this also or would I have to go out and buy another phone at
> > full retail?
> > Thanks.
> >
> >
> In the first 30 days, take it back to place of purchase for a new
> replacement, After 30 days, call Cingular exchange by mail (XBM)
> 1800-801-1101 and they will send you a refurb or new one (depends on what
> they have on hand) till the end of the first year. After one year, it's up
> to you. Standard upgrade can be done after 21 months on a 2 year contract or
> 1 year if you pay 75 bucks per month before taxes on that line. Exception
> upgrade (50 bucks extra) can be done anytime after 6 months if; 1) You
> haven't been suspended for non-pay 2)Your last contract was a new line or
> standard upgrade.
>
> Current cost on the Razr is 260.00 to the dealer through Cingular. From my
> understanding, the insurance will now cover the Razr.
>
> Mark
- 09-26-2005, 07:44 AM #9Mike MarquisGuest
Re: New customer...should I get equipment insurance?
My opinion is that it is worth it for only the more expensive phones. There
is a $50 deductible that has to be paid. For a Razr I would judge it worth
it. Be advised that it may not cover water damage.
Mike
"Tech" <[email protected]> wrote in message news:k3WYe.52$L15.15@trndny01...
> Signed up with Cingular on a family talk plan with 3 Razrs in New Jersey.
I
> see nothing in the customer agreement that addresses equipment defects or
> malfunctions after the initial 30 day grace period. If I choose not to buy
> the equipment coverage plan ($4.99/$3.99 per phone; $1.99 enhanced
warranty
> supposedly not available in N.J.) and the Razr somehow malfunctions after
I
> have had it over 30 days what happens? I know Verizon will replace their
> phone (within the first 12 months) with a "refurbished" one at no extra
> charge provided it is an equipment malfunction not caused by the user.
Does
> Cingular do this also or would I have to go out and buy another phone at
> full retail?
> Thanks.
>
>
- 09-28-2005, 08:46 AM #10Guest
Re: New customer...should I get equipment insurance?
Insurance DOES cover water damage. I'm looking at the brochure right
here in front of me and it says water damage IS covered so don't worry
about that. I would get insurance on any phone that retails over 130
dollars. 5 bucks a month equals 60 bucks a year plus a 50 dollar
deductible. And don't do 2 year contracts. Just pay the extra fifty
bucks for the phone so you can upgrade after a year.
- 09-28-2005, 08:47 AM #11Guest
Re: New customer...should I get equipment insurance?
Insurance DOES cover water damage. I'm looking at the brochure right
here in front of me and it says water damage IS covered so don't worry
about that. I would get insurance on any phone that retails over 130
dollars. 5 bucks a month equals 60 bucks a year plus a 50 dollar
deductible. And don't do 2 year contracts. Just pay the extra fifty
bucks for the phone so you can upgrade after a year.
- 09-28-2005, 01:08 PM #12TimGuest
Re: New customer...should I get equipment insurance?
On Mon, 26 Sep 2005 08:44:45 -0500, "Mike Marquis"
<[email protected]> wrote:
>My opinion is that it is worth it for only the more expensive phones. There
>is a $50 deductible that has to be paid. For a Razr I would judge it worth
>it. Be advised that it may not cover water damage.
Same opinion here. Not worth it for the cheapo phones. I think it's
a great deal for the nicer/high-end phones though.
My "high-end" (at least it was when I bought it) Nokia 3600 took a
dump about a year and a half I got it -- the key to hang the phone up
was not working intermittently. I was out of contract.
My choices were to either get a new phone, perhaps at a discounted
rate by extending my contract by 1 or 2 years, or to run it through
the LockLine insurance and pay a $50 deductible.
With the much, much nicer 6620 replacing the 3600 at Cingular
retailing for $299 (at the time) *with a 2 year contact extension*
(Cingular/LockLine is supposed to replace the phone with the closest
thing they have equivalent), it was a no-brainer to run it through
LockLine. Had to pay the $50 deductible and return the old phone, but
I saved a ton of money versus a new phone of comparable features (I
use the Bluetooth and the Nokia PC Suite all the time) and I'm still
out of contract if I ever wanted to get another phone subsidy upgrade.
And if that brand-spanking new 6620 ever takes a crap anytime soon
(hopefully not), Cingular would probably send me a 6682 as its
replacement. What is there not to like?
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