Customer Service Complaint

Is there a department that can be called to talk to someone above the
Customer Service level? I have been lied to and given misinformation
by both CSRs and Supervisors, yet I am told (by both) that there is no
department that oversees customer complaints.

I find it hard to believe that a company the size of Cingular does not
have procedures in place to allow customers the opportunity to go
"over the heads" of the Customer Service Supervisors. Especially
when, even by their own admissions in the note history, incorrect
information/instructions have been given.

Any phone number/address would be helpful.

Thanks

---

› See More: Customer Service Complaint

To send an e-mail regarding your account, first go to My Account and log in
or register. (Your login is required so that we can give you the best
possible service.)

Cingular http://www.cingular.com/myaccount

AT&T https://onlinecare.cingular.com/my-a...email-form.jsp

HTH
--
Andrew D. Sisson

<[email protected]> wrote in message
news:[email protected]...
> Is there a department that can be called to talk to someone above the
> Customer Service level? I have been lied to and given misinformation
> by both CSRs and Supervisors, yet I am told (by both) that there is no
> department that oversees customer complaints.
>
> I find it hard to believe that a company the size of Cingular does not
> have procedures in place to allow customers the opportunity to go
> "over the heads" of the Customer Service Supervisors. Especially
> when, even by their own admissions in the note history, incorrect
> information/instructions have been given.
>
> Any phone number/address would be helpful.
>
> Thanks

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 30 Sep 2005 13:45:53
-0500, [email protected] wrote:

>Is there a department that can be called to talk to someone above the
>Customer Service level? I have been lied to and given misinformation
>by both CSRs and Supervisors, yet I am told (by both) that there is no
>department that oversees customer complaints.
>
>I find it hard to believe that a company the size of Cingular does not
>have procedures in place to allow customers the opportunity to go
>"over the heads" of the Customer Service Supervisors. Especially
>when, even by their own admissions in the note history, incorrect
>information/instructions have been given.
>
>Any phone number/address would be helpful.

Cingular calls it the "Office of the President." The simple way to get in
touch with it is to file a complaint (e.g., with the BBB).

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

That would be a great idea, if someone other than a CSR would see it.
No doubt, you are a Cingular/AT&T representative, hoping that I
continue the never-ending, never-satisfying process I've been involved
in for 17 months.

Fortunately, I finally satisfied my contract yesterday. It still took
67 minutes and three reps to cancel my service. While I was assured
that no charges would ever be billed again, I still fear that Cingular
will do whatever possible to find something to hold me there.

AT&T was a very respected organization. Cingular has turned it into
the sleaziest piece of corporate garbage in the United States. I
don't say that easily. My mother retired from AT&tT with 33 years
service. She herself has chosen, even being entitled to discount
service for life, to change cell carriers, because of problems she and
many of her family and friends have had with the Cingular attitude.



On Fri, 30 Sep 2005 18:54:52 GMT, "Andy S"
<[email protected]> wrote:

>To send an e-mail regarding your account, first go to My Account and log in
>or register. (Your login is required so that we can give you the best
>possible service.)
>
>Cingular http://www.cingular.com/myaccount
>
>AT&T https://onlinecare.cingular.com/my-a...email-form.jsp
>
>HTH
> --
>Andrew D. Sisson
>
><[email protected]> wrote in message
>news:[email protected]...
>> Is there a department that can be called to talk to someone above the
>> Customer Service level? I have been lied to and given misinformation
>> by both CSRs and Supervisors, yet I am told (by both) that there is no
>> department that oversees customer complaints.
>>
>> I find it hard to believe that a company the size of Cingular does not
>> have procedures in place to allow customers the opportunity to go
>> "over the heads" of the Customer Service Supervisors. Especially
>> when, even by their own admissions in the note history, incorrect
>> information/instructions have been given.
>>
>> Any phone number/address would be helpful.
>>
>> Thanks
>

<[email protected]> wrote in message
news:[email protected]...
> That would be a great idea, if someone other than a CSR would see it.
> No doubt, you are a Cingular/AT&T representative, hoping that I
> continue the never-ending, never-satisfying process I've been involved
> in for 17 months.
>

Nope. Don't work for Cingular/Att in any way. Just trying to help.

> Fortunately, I finally satisfied my contract yesterday. It still took
> 67 minutes and three reps to cancel my service. While I was assured
> that no charges would ever be billed again, I still fear that Cingular
> will do whatever possible to find something to hold me there.
>

They may. Then again, they may not

> AT&T was a very respected organization. Cingular has turned it into
> the sleaziest piece of corporate garbage in the United States. I
> don't say that easily. My mother retired from AT&tT with 33 years
> service. She herself has chosen, even being entitled to discount
> service for life, to change cell carriers, because of problems she and
> many of her family and friends have had with the Cingular attitude.
>
>

Yes they were. I never did like Cingl(i)ar. I have never used them. have
heard stories.
Have been a happy VZW customer since Rochester Tel Mobile days

--
Andrew D. Sisson
>
> On Fri, 30 Sep 2005 18:54:52 GMT, "Andy S"
> <[email protected]> wrote:
>
>>To send an e-mail regarding your account, first go to My Account and log
>>in
>>or register. (Your login is required so that we can give you the best
>>possible service.)
>>
>>Cingular http://www.cingular.com/myaccount
>>
>>AT&T https://onlinecare.cingular.com/my-a...email-form.jsp
>>
>>HTH
>> --
>>Andrew D. Sisson
>>
>><[email protected]> wrote in message
>>news:[email protected]...
>>> Is there a department that can be called to talk to someone above the
>>> Customer Service level? I have been lied to and given misinformation
>>> by both CSRs and Supervisors, yet I am told (by both) that there is no
>>> department that oversees customer complaints.
>>>
>>> I find it hard to believe that a company the size of Cingular does not
>>> have procedures in place to allow customers the opportunity to go
>>> "over the heads" of the Customer Service Supervisors. Especially
>>> when, even by their own admissions in the note history, incorrect
>>> information/instructions have been given.
>>>
>>> Any phone number/address would be helpful.
>>>
>>> Thanks
>>
>

On Fri, 30 Sep 2005 18:56:45 GMT, John Navas
<[email protected]> wrote:

>In <[email protected]> on Fri, 30 Sep 2005 13:45:53
>-0500, [email protected] wrote:
>
>>Is there a department that can be called to talk to someone above the
>>Customer Service level?

[SNIP]

>Cingular calls it the "Office of the President." The simple way to get in
>touch with it is to file a complaint (e.g., with the BBB).

Heh. Good luck.

<http://www.mobiletracker.net/archives/2005/09/13/cingular-bbb>
<http://www.mobilemag.com/content/100/344/C4638/>
>http://rcrnews.com/news.cms?newsId=24075>
<http://www.democratandchronicle.com/apps/pbcs.dll/article?AID=/20050910/BUSINESS/509100309/1001>
<http://rcrnews.com/news.cms?newsId=24063>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 30 Sep 2005 14:36:24
-0500, [email protected] wrote:

>AT&T was a very respected organization. Cingular has turned it into
>the sleaziest piece of corporate garbage in the United States. I
>don't say that easily. My mother retired from AT&tT with 33 years
>service. She herself has chosen, even being entitled to discount
>service for life, to change cell carriers, because of problems she and
>many of her family and friends have had with the Cingular attitude.

AT&T Wireless was not the same company as AT&T. While it had a good
reputation for customer service in the beginning, it's poorly managed
transition to GSM resulted in so many problems that customer service became
pretty bad. Cingular is actually a step up from that level, IMHO at least.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[email protected] wrote:
> AT&T was a very respected organization.

Maybe as a cell provider. In their other incarnations I found them to be
nothing less than sleazy. Now that I've cut the last of my ties to them,
getting me to do business with them again would have to make me very,
very rich, very, very quickly.

--
If John McCain gets the 2008 Republican Presidential nomination,
my vote for President will be a write-in for Jiang Zemin.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 30 Sep 2005 14:09:00
-0700, Tim <[email protected]> wrote:

>On Fri, 30 Sep 2005 18:56:45 GMT, John Navas
><[email protected]> wrote:
>
>>In <[email protected]> on Fri, 30 Sep 2005 13:45:53
>>-0500, [email protected] wrote:
>>
>>>Is there a department that can be called to talk to someone above the
>>>Customer Service level?
>
>[SNIP]
>
>>Cingular calls it the "Office of the President." The simple way to get in
>>touch with it is to file a complaint (e.g., with the BBB).
>
>Heh. Good luck.
>
><http://www.mobiletracker.net/archives/2005/09/13/cingular-bbb>

This does not affect Cigular's membership in other BBBs around the country.

>...

My experience is that a BBB complaint is quite effective. Yours?

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

You would probably do better to put your complaint in a letter and send it
certified, with a copy to the FCC and to your state regulatory agency.
Probably that would take less time to write than the time you would spend on
the phone.

Legal Eagle
<[email protected]> wrote in message
news:[email protected]...
> Is there a department that can be called to talk to someone above the
> Customer Service level? I have been lied to and given misinformation
> by both CSRs and Supervisors, yet I am told (by both) that there is no
> department that oversees customer complaints.
>
> I find it hard to believe that a company the size of Cingular does not
> have procedures in place to allow customers the opportunity to go
> "over the heads" of the Customer Service Supervisors. Especially
> when, even by their own admissions in the note history, incorrect
> information/instructions have been given.
>
> Any phone number/address would be helpful.
>
> Thanks

"f" <[email protected]> wrote in message
news:[email protected]...
> You would probably do better to put your complaint in a letter and send it
> certified, with a copy to the FCC and to your state regulatory agency.
> Probably that would take less time to write than the time you would spend
> on the phone.
>

The FCC probably already has piles and piles of 'em.

This is the fruit of competition. Lower prices, and a deregulated
environment. Some people benefit, others suffer. Cingular probably doesn't
give a rat's ass about people that complain. There are only a few carriers,
and irate customers just get recycled from one to the other.

John Navas wrote:
> My experience is that a BBB complaint is quite effective. Yours?

<http://www.badbusinessbureau.com/reports/ripoff1343.htm>

In my experience, the local BBB is open for phone calls from 11 AM to 11:01 AM
every seventh Tuesday of the month. I haven't bothered trying them in years.

--
If John McCain gets the 2008 Republican Presidential nomination,
my vote for President will be a write-in for Jiang Zemin.

"clifto" <[email protected]> wrote in message
news:[email protected]...
> John Navas wrote:
>> My experience is that a BBB complaint is quite effective. Yours?
>
> <http://www.badbusinessbureau.com/reports/ripoff1343.htm>
>
> In my experience, the local BBB is open for phone calls from 11 AM to
> 11:01 AM
> every seventh Tuesday of the month. I haven't bothered trying them in
> years.
>


Didn't I just see somewhere in this newsgroup where the BBB of NY tossed
Cingular out of being a member for some period of time? The BBB is
nothing but a paper tiger. I seriously doubt any company really cares
what the BBB has to say about them. Bad BBB reviews might
cost them 0.1% of their customer base. Big whoop.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <rym%e.5152$hR3.4414@trndny02> on Sat, 01 Oct 2005 02:31:51 GMT, "RobR"
<[email protected]> wrote:

>Didn't I just see somewhere in this newsgroup where the BBB of NY tossed
>Cingular out of being a member for some period of time? The BBB is
>nothing but a paper tiger. I seriously doubt any company really cares
>what the BBB has to say about them. ...

I know from first hand experience that companies, including Cingular, care
very much about the BBB.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <j5j%e.48$DO2.35@trndny06> on Fri, 30 Sep 2005 22:35:59 GMT, "Jeremy"
<[email protected]> wrote:

>... Cingular probably doesn't
>give a rat's ass about people that complain. ...

I know from first hand experience that it does care.

--
Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas <http://navasgrp.home.att.net/#Cingular>