New customer, terrible service thus far

Signed up last Monday. Two of the three phones I wanted were only available through the Cingular web site, so I put in my order thru there. Printed out the confirmation page for both orders, and received e-mail confirmations with my order numbers as well. Several days later, I still was not able to get any status, and despite calling several Cingular customer representatives, nobody was able to find any record that my orders ever existed.

Finally they told me to place the orders again, which I did on Friday. You guessed it....once again I have printed and e-mail confirmations, but nobody has any status nor any trace of the orders. Meanwhile I've been paying for a week already for a plan which I can't even use because I don't have the phones.

Has anyone else had similar problems with the web ordering?

That's why you don't order phones through Cingular's website. What
phones were you wanting? Are they phones that are being phased-out or
what? Somebody's got to have 'em.

Sorry to hear phoenix203, that sure does suck a lot of @$$.. I hope
your problems get resolved soon.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <phoenix203.1z66iz@nospam.cellphoneforums.net> on Sun, 27 Nov 2005 13:08:33
-0600, phoenix203 <phoenix203.1z66iz@nospam.cellphoneforums.net> wrote:

>Signed up last Monday. Two of the three phones I wanted were only
>available through the Cingular web site, so I put in my order thru
>there. Printed out the confirmation page for both orders, and received
>e-mail confirmations with my order numbers as well. Several days later,
>I still was not able to get any status, and despite calling several
>Cingular customer representatives, nobody was able to find any record
>that my orders ever existed.
>
>Finally they told me to place the orders again, which I did on Friday.
>You guessed it....once again I have printed and e-mail confirmations,
>but nobody has any status nor any trace of the orders. Meanwhile I've
>been paying for a week already for a plan which I can't even use
>because I don't have the phones.
>
>Has anyone else had similar problems with the web ordering?

Why didn't you place the 2nd order over the phone?

--
Best regards, FAQ FOR CINGULAR WIRELESS
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>