Roll over minutes

I needed to drop an unused family talk number and revert to a single line
plan.
My first contact was with email CS. I was told that I would loose all
rollover
minutes except for an amount equal to the new plan minutes.

When I called 611 to make the changes, I was told the same thing.
Only after I used some words about advertising "It's your minutes, keep
them",
retaining customer loyalty, etc., was I transferred to a specialist that
could make
the changes and keep my roll over minutes. Of course, I have not yet seen
the next
bill cycle.

The moral of this story, If the first answer is unacceptable, try, try
again.

---

› See More: Roll over minutes

[QUOTE=T,m]
Only after I used some words about advertising "It's your minutes, keep
them",
retaining customer loyalty, etc., was I transferred to a specialist that
could make
the changes and keep my roll over minutes.
QUOTE]


Just curious...can you remember if you ever used the word "cancel" while speaking to either the rep who transfered you or the specialist?

This is something new that Cingular just started a few months ago. Up until then, if you changed your rate plan from one with rollover to another with rollover, you kept all of your built up rollover minutes. Now, if you're on a 1500 minute plan and go down to a 500 minute plan, and you have 4500 rollover minutes built up, you only keep 500 of those 4500.

They must have a reason for it, though.

Originally Posted by frechsm

This is something new that Cingular just started a few months ago. Up until then, if you changed your rate plan from one with rollover to another with rollover, you kept all of your built up rollover minutes. Now, if you're on a 1500 minute plan and go down to a 500 minute plan, and you have 4500 rollover minutes built up, you only keep 500 of those 4500.

They must have a reason for it, though.

yeah, i seem to remember a rep saying that if you ever find that you're not using all of your minutes to drop down a step in plans. you'd keep your rollover mins. then if you started needing more minutes, bump yourself back up.

it could be the guy just trying to make a sale, but it sounded like a manual version of the sprint flexible plan.

xbm, you know about this?

Reason for it? Profits. You paid for what you will not be using. The
higher the profits, the higher Mr. Stanley Sigman's bonus.


"frechsm" <[email protected]> wrote in message
news:[email protected]...
>
> This is something new that Cingular just started a few months ago. Up
> until then, if you changed your rate plan from one with rollover to
> another with rollover, you kept all of your built up rollover minutes.
> Now, if you're on a 1500 minute plan and go down to a 500 minute plan,
> and you have 4500 rollover minutes built up, you only keep 500 of those
> 4500.
>
> They must have a reason for it, though.
>
>
> --
> frechsm
> ------------------------------------------------------------------------
> Cell Phone Forums: http://cellphoneforums.net
> View this thread: http://cellphoneforums.net/t195627.html
>

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Fri, 9 Dec 2005 10:11:07
-0600, frechsm <[email protected]> wrote:

>This is something new that Cingular just started a few months ago. Up
>until then, if you changed your rate plan from one with rollover to
>another with rollover, you kept all of your built up rollover minutes.
>Now, if you're on a 1500 minute plan and go down to a 500 minute plan,
>and you have 4500 rollover minutes built up, you only keep 500 of those
>4500.

I don't think Cingular has the right to do that retroactively. For new
Rollover minutes, but not for those you've banked before the change came into
effect.

>They must have a reason for it, though.

Probably because some people were gaming the system: Sign up for a huge
amount of cheap minutes, bank them in Rollover, drop down to a cheap plan to
use up the cheap Rollover minutes, and repeat.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

"T,m" <[email protected]> wrote in message
news:[email protected]...
> I needed to drop an unused family talk number and revert to a single line
> plan.
> My first contact was with email CS. I was told that I would loose all
> rollover
> minutes except for an amount equal to the new plan minutes.
>
> When I called 611 to make the changes, I was told the same thing.
> Only after I used some words about advertising "It's your minutes, keep
> them",
> retaining customer loyalty, etc., was I transferred to a specialist that
> could make
> the changes and keep my roll over minutes. Of course, I have not yet
seen
> the next
> bill cycle.
>
> The moral of this story, If the first answer is unacceptable, try, try
> again.
>
>

im sure while switching to a new single plan you signed a new 2 year
contract..
i dont see why anyone would sign a 2 year contract its plain stupid.

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <[email protected]> on Tue, 13 Dec 2005 00:45:14 -0800,
"Aaron" <[email protected]> wrote:

>"T,m" <[email protected]> wrote in message
>news:[email protected]...
>> I needed to drop an unused family talk number and revert to a single line
>> plan.
>> My first contact was with email CS. I was told that I would loose all
>> rollover
>> minutes except for an amount equal to the new plan minutes.
>>
>> When I called 611 to make the changes, I was told the same thing.
>> Only after I used some words about advertising "It's your minutes, keep
>> them",
>> retaining customer loyalty, etc., was I transferred to a specialist that
>> could make
>> the changes and keep my roll over minutes. Of course, I have not yet seen
>> the next
>> bill cycle.
>>
>> The moral of this story, If the first answer is unacceptable, try, try
>> again.
>
>im sure while switching to a new single plan you signed a new 2 year
>contract..
>i dont see why anyone would sign a 2 year contract its plain stupid.

You only need a new contract extension if you go for current promotions, not
just switching rate plans.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

I was born at night, but, not last night. no way did I commit to a new
contract.
"Aaron" <[email protected]> wrote in message
news:[email protected]...
>
> "T,m" <[email protected]> wrote in message
> news:[email protected]...
>> I needed to drop an unused family talk number and revert to a single line
>> plan.
>> My first contact was with email CS. I was told that I would loose all
>> rollover
>> minutes except for an amount equal to the new plan minutes.
>>
>> When I called 611 to make the changes, I was told the same thing.
>> Only after I used some words about advertising "It's your minutes, keep
>> them",
>> retaining customer loyalty, etc., was I transferred to a specialist that
>> could make
>> the changes and keep my roll over minutes. Of course, I have not yet
> seen
>> the next
>> bill cycle.
>>
>> The moral of this story, If the first answer is unacceptable, try, try
>> again.
>>
>>
>
> im sure while switching to a new single plan you signed a new 2 year
> contract..
> i dont see why anyone would sign a 2 year contract its plain stupid.
>
>
>

Aaron wrote:

> im sure while switching to a new single plan you signed a new 2 year
> contract..
> i dont see why anyone would sign a 2 year contract its plain stupid.

It's a gamble based on whether you believe that you'll want to stick
with the carrier long enough for the phone subsidy to be more than the
ETF should you decide to leave. If you're on a very good grandfathered
plan, it's very likely that you're going to stick with the same carrier
for the long term, so the risk of a contract extension is low.

Some people extend the contract to get a new phone, with the express
intention of reselling the new phone, and keeping their old phone.

What is interesting is that I have dropped my plans down to lower
amounts of minutes twice since they have started telling people about
only keeping as many rollover minutes as the plan you are switching to,
and have kept all my minutes. So far I've been able to keep my "bank"
of accumlated minutes since my account started.

QUOTE - I needed to drop an unused family talk number and revert to a single line plan. My first contact was with CS. I was told that I would loose all rollover minutes except for an amount equal to the new plan minutes.

I am a North Carolina Cingular customer since 1998 (first was Bellsouth). I did the same as quoted above recently - I was told I was going to loose my rollover minutes, but if I went back under contract for 11 months, I could retain these minutes (6700 minutes - crazy, I know). The primary line was a business line that has not been used lately, and then moved to another carrier, resulting in high rollover accumilation.

I waited 2 - 3 months for my rollover minutes to appear on the account, but they never did. Upon contact last week with Cingular, they informed me that I never had to go under contract to get my rollover minutes. It took 45 minutes for them to "find" my lost minutes. I was also chastized for "waiting so long" to contact them regarding my concern.

I am TERRIBLY upset since I did not want to go back under contract - I have argued that Cingular told me wrong information and thus I should not be under contract. They state that I was never told what I heard and I have agreed to the contract. They refuse to relent on the contract. So much for me being a loyal customer for so long!!! It has gained me nothing - I purchased my own Treo 180's from e-Bay that I used for years - NEVER got their phones or anything that incurred extra cost to them.

I AM SO UPSET NOW, ALL I WANT TO DO IS GET AWAY FROM CINGULAR FOREVER. CAN ANYONE PLEASE HELP??? I NEED ASSISTANCE, AS WELL AS CINGULAR CORPORATE ADDRESS AND LEGAL CONTACT INFO!!!

Links to other helpful posts would be appreciated as well.

Originally Posted by Salt-peder

QUOTE - I needed to drop an unused family talk number and revert to a single line plan. My first contact was with CS. I was told that I would loose all rollover minutes except for an amount equal to the new plan minutes.

I am a North Carolina Cingular customer since 1998 (first was Bellsouth). I did the same as quoted above recently - I was told I was going to loose my rollover minutes, but if I went back under contract for 11 months, I could retain these minutes (6700 minutes - crazy, I know). The primary line was a business line that has not been used lately, and then moved to another carrier, resulting in high rollover accumilation.

I waited 2 - 3 months for my rollover minutes to appear on the account, but they never did. Upon contact last week with Cingular, they informed me that I never had to go under contract to get my rollover minutes. It took 45 minutes for them to "find" my lost minutes. I was also chastized for "waiting so long" to contact them regarding my concern.

I am TERRIBLY upset since I did not want to go back under contract - I have argued that Cingular told me wrong information and thus I should not be under contract. They state that I was never told what I heard and I have agreed to the contract. They refuse to relent on the contract. So much for me being a loyal customer for so long!!! It has gained me nothing - I purchased my own Treo 180's from e-Bay that I used for years - NEVER got their phones or anything that incurred extra cost to them.

I AM SO UPSET NOW, ALL I WANT TO DO IS GET AWAY FROM CINGULAR FOREVER. CAN ANYONE PLEASE HELP??? I NEED ASSISTANCE, AS WELL AS CINGULAR CORPORATE ADDRESS AND LEGAL CONTACT INFO!!!

Links to other helpful posts would be appreciated as well.

.



Pay the ETF and walk, It's that simple.

Somewhere around Sun, 18 Dec 2005 18:52:00 -0600, while reading
alt.cellular.cingular, I think I thought I saw this post from Salt-peder
<[email protected]>:

>
>I am TERRIBLY upset since I did not want to go back under contract - I
>have argued that Cingular told me wrong information and thus I should
>not be under contract. They state that I was never told what I heard
>and I have agreed to the contract. They refuse to relent on the
>contract. So much for me being a loyal customer for so long!!! It has
>gained me nothing - I purchased my own Treo 180's from e-Bay that I used
>for years - NEVER got their phones or anything that incurred extra cost
>to them.
>
Call back, preferably during the day (seems like they might have better
support during normal hours).

If you truly think you are right (and it sounds like you are), nicely
explain the situation without being belligerent, and treat the person at the
other end like they are a fellow human being (because they are), and nicely
try to get them to help you, simply because they should. Don't get angry if
they don't immediately - they may misunderstand at first.

If they don't seem cooperative, thank them, end the call, and call back
later. You'll probably get someone better next time.

I can't see why they would expect you to sign a contract for no reason. If
it's true, I think they will see it the same way. They are human, and they
only work for Cingular; they don't expect you or anyone to give anything
unnecessarily, I can guarantee that. But if you come off with an attitude
right off the bat, they will resent it. Just like you probably would.

Try it, and I think you will find that they are mostly nice people. At
least, that's always been my experience.
--
Marty - public.forums (at) gmail (dot) com
"Those are my principles, and if you don't like them...
well, I have others." - Groucho Marx

See "How Can a Billing or Contract Problem be Resolved?" in the FAQ below.


In <[email protected]> on Sun, 18 Dec 2005 18:52:00
-0600, Salt-peder <[email protected]> wrote:

>QUOTE - I needed to drop an unused family talk number and revert to a
>single line plan. My first contact was with CS. I was told that I
>would loose all rollover minutes except for an amount equal to the new
>plan minutes.
>
>I am a North Carolina Cingular customer since *1998 * (first was
>Bellsouth). I did the same as quoted above recently - I was told I was
>going to loose my rollover minutes, but if I went back under contract
>for 11 months, I could retain these minutes (6700 minutes - crazy, I
>know). The primary line was a business line that has not been used
>lately, and then moved to another carrier, resulting in high rollover
>accumilation.
>
>I waited 2 - 3 months for my rollover minutes to appear on the account,
>but they never did. Upon contact last week with Cingular, they informed
>me that I never had to go under contract to get my rollover minutes. It
>took 45 minutes for them to "find" my lost minutes. I was also
>chastized for "waiting so long" to contact them regarding my concern.
>
>I am TERRIBLY upset since I did not want to go back under contract - I
>have argued that Cingular told me wrong information and thus I should
>not be under contract. They state that I was never told what I heard
>and I have agreed to the contract. They refuse to relent on the
>contract. So much for me being a loyal customer for so long!!! It has
>gained me nothing - I purchased my own Treo 180's from e-Bay that I used
>for years - NEVER got their phones or anything that incurred extra cost
>to them.
>
>I AM SO UPSET NOW, ALL I WANT TO DO IS GET AWAY FROM CINGULAR FOREVER.
>CAN ANYONE PLEASE HELP??? I NEED ASSISTANCE, AS WELL AS CINGULAR
>CORPORATE ADDRESS AND LEGAL CONTACT INFO!!!
>
>Links to other helpful posts would be appreciated as well.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>