support was very helpful

I managed to lock myself outta my phone earlier today. Note to self, don't
fiddle with things waiting for a lunch appt....

Stopped in Cingular store and they unlocked the PUK code. Then I had to
call to get int'l roaming turned on and they handled it in under 20 minutes.
Unfortunately I locked myself back out of the phone AGAIN and called
support. Hold time was a bit long (~10m) but they gave me the PUK code and
talked me through turning the danged startup code off.

Not exactly rocket science but I figure with all the complaints everybody
seems to post I thought it'd be nice to say something nice about them. All
three call centers, Tennesee, NJ and Tulsa all did a great job.

"Bill Kearney" <wkearney99@hotmail.com> wrote in
news:T7ednf59DvzfLCDenZ2dnUVZ_sCdnZ2d@speakeasy.ne t:

> I managed to lock myself outta my phone earlier today. Note to self,
> don't fiddle with things waiting for a lunch appt....
>
> Stopped in Cingular store and they unlocked the PUK code. Then I had
> to call to get int'l roaming turned on and they handled it in under 20
> minutes. Unfortunately I locked myself back out of the phone AGAIN and
> called support. Hold time was a bit long (~10m) but they gave me the
> PUK code and talked me through turning the danged startup code off.
>
> Not exactly rocket science but I figure with all the complaints
> everybody seems to post I thought it'd be nice to say something nice
> about them. All three call centers, Tennesee, NJ and Tulsa all did a
> great job.
>
>

I have to agree! Sprint was 30 to 45 min some times and now you get
someone from a third world country. just one of the reasons I switched to
Cingular.

Real english speaking pepole and fairly quick now.

drx

Since I work for Cingular in one of our call centers (not one of the three mentioned) it is nice to see a post like this. Typically you only hear the bad stuff, which is fine, we need to hear that too so that we can learn and correct errors. For the record other than Puerto Rico and Monterrey, Mexico Cingular has no customer service call centers outside the United States. The Monterrey center was a former AT&T center that we got in the purchase and handles the majority of our Spanish inbound calls, that used to be taken care of in Midland, Texas. PR was always a Cingular center and handles our operations there, quite a good group in Guyanbo.

We do have Telesales operation in India but again those were former AT&T centers and they are third-party vendors, they are not owned and operated by Cingular.