(FROM SBC) Razr v3 and Motorola Phone Tools

I have tryed to install this software, and have done all the updates (the
version I got was old 2.0), so now I am up to version 4.0. But my phone
cannot be detected. Anyone have a solution.?

I installed the software before connecting the phone, uninstalled 3-4 times.
Need someone to help me with step by step instructions - what is
wrong???????

---

› See More: (FROM SBC) Razr v3 and Motorola Phone Tools

"AT&T" <[email protected]> wrote in message
news:[email protected]...
>I have tryed to install this software, and have done all the updates (the
>version I got was old 2.0), so now I am up to version 4.0. But my phone
>cannot be detected. Anyone have a solution.?
>
> I installed the software before connecting the phone, uninstalled 3-4
> times. Need someone to help me with step by step instructions - what is
> wrong???????


I'm having the same problem (using phone tools with the SYN0717A wireless
USB adapter to connect with my V3). I've tried some things suggested by
others, but still nothing has worked. I've read threads for hours and tried
many things. I've installed, uninstalled, rebooted, reinstalled, etc., many
many times now. Nothing has worked. It shouldn't be this difficult. The
Cingular store gave me a new device just in case there was a physical
problem with the adapter and that didn't help. I bought two V3's and neither
one could connect, so it's probably not a bad phone. I tried installing on a
twin computer on my network (same model HP and XP OS), and that didn't help.
I've gone into the system pretty deep, uninstalling anything related to
Bluetooth devices and then reinstalled to the dotted i of the instructions
and still, my phone cannot be detected. I called for technical support but
they have banker's hours and I am on the job, so I could only get recorded
messages which didn't relate to my problem.
Maybe someone can help here, maybe not. If not, I'm just returning it all to
Cingular, but not without a fair amount of bitterness.
Scout

"Scout" <[email protected]> wrote in message
news:[email protected]...
> "AT&T" <[email protected]> wrote in message
> news:[email protected]...
> >I have tryed to install this software, and have done all the updates (the
> >version I got was old 2.0), so now I am up to version 4.0. But my phone
> >cannot be detected. Anyone have a solution.?
> >
> > I installed the software before connecting the phone, uninstalled 3-4
> > times. Need someone to help me with step by step instructions - what is
> > wrong???????
>
>
> I'm having the same problem (using phone tools with the SYN0717A wireless
> USB adapter to connect with my V3). I've tried some things suggested by
> others, but still nothing has worked. I've read threads for hours and
tried
> many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
many
> many times now. Nothing has worked. It shouldn't be this difficult. The
> Cingular store gave me a new device just in case there was a physical
> problem with the adapter and that didn't help. I bought two V3's and
neither
> one could connect, so it's probably not a bad phone. I tried installing on
a
> twin computer on my network (same model HP and XP OS), and that didn't
help.
> I've gone into the system pretty deep, uninstalling anything related to
> Bluetooth devices and then reinstalled to the dotted i of the instructions
> and still, my phone cannot be detected. I called for technical support but
> they have banker's hours and I am on the job, so I could only get recorded
> messages which didn't relate to my problem.
> Maybe someone can help here, maybe not. If not, I'm just returning it all
to
> Cingular, but not without a fair amount of bitterness.
> Scout
>
>

I know this may sound like a stupid comment - but let me make it anyway.
There are literally hundreds of cables that are out there that all look
alike but the interior wiring is different. Make certain that the one that
you are using is specifically designed for the model of phone you have.

I had the same problem version 4.0 would not work with my Dell laptop.
I had to use version 3.0. Everything now works.


AT&T wrote:
> I have tryed to install this software, and have done all the updates (the
> version I got was old 2.0), so now I am up to version 4.0. But my phone
> cannot be detected. Anyone have a solution.?
>
> I installed the software before connecting the phone, uninstalled 3-4 times.
> Need someone to help me with step by step instructions - what is
> wrong???????

"Cliff" <[email protected]> wrote in message
news:[email protected]...
>
> "Scout" <[email protected]> wrote in message
> news:[email protected]...
>> "AT&T" <[email protected]> wrote in message
>> news:[email protected]...
>> >I have tryed to install this software, and have done all the updates
>> >(the
>> >version I got was old 2.0), so now I am up to version 4.0. But my phone
>> >cannot be detected. Anyone have a solution.?
>> >
>> > I installed the software before connecting the phone, uninstalled 3-4
>> > times. Need someone to help me with step by step instructions - what is
>> > wrong???????
>>
>>
>> I'm having the same problem (using phone tools with the SYN0717A wireless
>> USB adapter to connect with my V3). I've tried some things suggested by
>> others, but still nothing has worked. I've read threads for hours and
> tried
>> many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
> many
>> many times now. Nothing has worked. It shouldn't be this difficult. The
>> Cingular store gave me a new device just in case there was a physical
>> problem with the adapter and that didn't help. I bought two V3's and
> neither
>> one could connect, so it's probably not a bad phone. I tried installing
>> on
> a
>> twin computer on my network (same model HP and XP OS), and that didn't
> help.
>> I've gone into the system pretty deep, uninstalling anything related to
>> Bluetooth devices and then reinstalled to the dotted i of the
>> instructions
>> and still, my phone cannot be detected. I called for technical support
>> but
>> they have banker's hours and I am on the job, so I could only get
>> recorded
>> messages which didn't relate to my problem.
>> Maybe someone can help here, maybe not. If not, I'm just returning it all
> to
>> Cingular, but not without a fair amount of bitterness.
>> Scout
>>
>>
>
> I know this may sound like a stupid comment - but let me make it anyway.
> There are literally hundreds of cables that are out there that all look
> alike but the interior wiring is different. Make certain that the one
> that
> you are using is specifically designed for the model of phone you have.

Thanks Cliff, but this is a bluetooth (wireless) device. I'm thinking of
going to cable though.
Scout

if you have a digital camera mini USB try it my canon mini USB cable works
fine with my Razr and it beats paying $15-$30 for one

"Scout" <[email protected]> wrote in message
news:[email protected]...
> "Cliff" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Scout" <[email protected]> wrote in message
>> news:[email protected]...
>>> "AT&T" <[email protected]> wrote in message
>>> news:[email protected]...
>>> >I have tryed to install this software, and have done all the updates
>>> >(the
>>> >version I got was old 2.0), so now I am up to version 4.0. But my
>>> >phone
>>> >cannot be detected. Anyone have a solution.?
>>> >
>>> > I installed the software before connecting the phone, uninstalled 3-4
>>> > times. Need someone to help me with step by step instructions - what
>>> > is
>>> > wrong???????
>>>
>>>
>>> I'm having the same problem (using phone tools with the SYN0717A
>>> wireless
>>> USB adapter to connect with my V3). I've tried some things suggested by
>>> others, but still nothing has worked. I've read threads for hours and
>> tried
>>> many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
>> many
>>> many times now. Nothing has worked. It shouldn't be this difficult. The
>>> Cingular store gave me a new device just in case there was a physical
>>> problem with the adapter and that didn't help. I bought two V3's and
>> neither
>>> one could connect, so it's probably not a bad phone. I tried installing
>>> on
>> a
>>> twin computer on my network (same model HP and XP OS), and that didn't
>> help.
>>> I've gone into the system pretty deep, uninstalling anything related to
>>> Bluetooth devices and then reinstalled to the dotted i of the
>>> instructions
>>> and still, my phone cannot be detected. I called for technical support
>>> but
>>> they have banker's hours and I am on the job, so I could only get
>>> recorded
>>> messages which didn't relate to my problem.
>>> Maybe someone can help here, maybe not. If not, I'm just returning it
>>> all
>> to
>>> Cingular, but not without a fair amount of bitterness.
>>> Scout
>>>
>>>
>>
>> I know this may sound like a stupid comment - but let me make it anyway.
>> There are literally hundreds of cables that are out there that all look
>> alike but the interior wiring is different. Make certain that the one
>> that
>> you are using is specifically designed for the model of phone you have.
>
> Thanks Cliff, but this is a bluetooth (wireless) device. I'm thinking of
> going to cable though.
> Scout
>

AT&T <[email protected]> wrote:
> I have tryed to install this software, and have done all the updates (the
> version I got was old 2.0), so now I am up to version 4.0. But my phone
> cannot be detected. Anyone have a solution.?

> I installed the software before connecting the phone, uninstalled 3-4
> times. Need someone to help me with step by step instructions - what is
> wrong???????

Your USB dongle assigns a comm port to the "modem". The phone is treated
as a modem, and MP sends AT commands to it, like a modem. MPT cannot
accept a high numbered comm port. If you have attempted installs at
different times, maybe with the USB dongle plugged in to different ports on
the laptop, it gets different comm ports assigned each time.

Does "my bluetooth places" pair with the phone?
Can you transfer pictures to and from the phone using the WinXP-standard
OBEX file transfer?
In Windows Control Panel, phones and modems, do you see the bluetooth
modem? What port is it on? Needs to be less than 10. Mine is 7.
double-click on it. Diagnostics, query modem should return some obvious AT
commands and results.

If all of that works, then you are ready to try the BVRP forums for further
help.

Here's one that might be good:
In mPT the Bluetooth wizard isn't installing my phone.
http://bvrpforums.com/phpbb2/viewtopic.php?t=4976
Step 9 is the part you might not have tried yet.

--
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

You must use a OEM USB cable.

"Scout" <[email protected]> wrote:

>"AT&T" <[email protected]> wrote in message
>news:[email protected]...
>>I have tryed to install this software, and have done all the updates (the
>>version I got was old 2.0), so now I am up to version 4.0. But my phone
>>cannot be detected. Anyone have a solution.?
>>
>> I installed the software before connecting the phone, uninstalled 3-4
>> times. Need someone to help me with step by step instructions - what is
>> wrong???????
>
>
>I'm having the same problem (using phone tools with the SYN0717A wireless
>USB adapter to connect with my V3). I've tried some things suggested by
>others, but still nothing has worked. I've read threads for hours and tried
>many things. I've installed, uninstalled, rebooted, reinstalled, etc., many
>many times now. Nothing has worked. It shouldn't be this difficult. The
>Cingular store gave me a new device just in case there was a physical
>problem with the adapter and that didn't help. I bought two V3's and neither
>one could connect, so it's probably not a bad phone. I tried installing on a
>twin computer on my network (same model HP and XP OS), and that didn't help.
>I've gone into the system pretty deep, uninstalling anything related to
>Bluetooth devices and then reinstalled to the dotted i of the instructions
>and still, my phone cannot be detected. I called for technical support but
>they have banker's hours and I am on the job, so I could only get recorded
>messages which didn't relate to my problem.
>Maybe someone can help here, maybe not. If not, I'm just returning it all to
>Cingular, but not without a fair amount of bitterness.
>Scout
>

I use the USB that came with my Canon digital camera, Works perfectly


"Howard Huntley" <[email protected]> wrote in message
news[email protected]...
> You must use a OEM USB cable.
>
> "Scout" <[email protected]> wrote:
>
>>"AT&T" <[email protected]> wrote in message
>>news:[email protected]...
>>>I have tryed to install this software, and have done all the updates (the
>>>version I got was old 2.0), so now I am up to version 4.0. But my phone
>>>cannot be detected. Anyone have a solution.?
>>>
>>> I installed the software before connecting the phone, uninstalled 3-4
>>> times. Need someone to help me with step by step instructions - what is
>>> wrong???????
>>
>>
>>I'm having the same problem (using phone tools with the SYN0717A wireless
>>USB adapter to connect with my V3). I've tried some things suggested by
>>others, but still nothing has worked. I've read threads for hours and
>>tried
>>many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
>>many
>>many times now. Nothing has worked. It shouldn't be this difficult. The
>>Cingular store gave me a new device just in case there was a physical
>>problem with the adapter and that didn't help. I bought two V3's and
>>neither
>>one could connect, so it's probably not a bad phone. I tried installing on
>>a
>>twin computer on my network (same model HP and XP OS), and that didn't
>>help.
>>I've gone into the system pretty deep, uninstalling anything related to
>>Bluetooth devices and then reinstalled to the dotted i of the instructions
>>and still, my phone cannot be detected. I called for technical support but
>>they have banker's hours and I am on the job, so I could only get recorded
>>messages which didn't relate to my problem.
>>Maybe someone can help here, maybe not. If not, I'm just returning it all
>>to
>>Cingular, but not without a fair amount of bitterness.
>>Scout
>>

"AT&T" <[email protected]> wrote in message
news:[email protected]...
>I have tryed to install this software, and have done all the updates (the
>version I got was old 2.0), so now I am up to version 4.0. But my phone
>cannot be detected. Anyone have a solution.?
>
> I installed the software before connecting the phone, uninstalled 3-4
> times. Need someone to help me with step by step instructions - what is
> wrong???????

Buy the cable for $20. Keep or copy the software, it'll work and you
probably deserve more than a free CD for all the heartache and time you've
put into attempts to make the bluetooth work. I just did, it now works
great.
http://motorola.digitalriver.com/DRH...words=SKN6371C

Scout

I use my Canon digital camera USB cable with no issues too.

On Thu, 12 Jan 2006 17:46:51 -0500, "Bob Brobst" <[email protected]>
wrote:

>I use the USB that came with my Canon digital camera, Works perfectly
>
>
>"Howard Huntley" <[email protected]> wrote in message
>news[email protected]...
>> You must use a OEM USB cable.
>>
>> "Scout" <[email protected]> wrote:
>>
>>>"AT&T" <[email protected]> wrote in message
>>>news:[email protected]...
>>>>I have tryed to install this software, and have done all the updates (the
>>>>version I got was old 2.0), so now I am up to version 4.0. But my phone
>>>>cannot be detected. Anyone have a solution.?
>>>>
>>>> I installed the software before connecting the phone, uninstalled 3-4
>>>> times. Need someone to help me with step by step instructions - what is
>>>> wrong???????
>>>
>>>
>>>I'm having the same problem (using phone tools with the SYN0717A wireless
>>>USB adapter to connect with my V3). I've tried some things suggested by
>>>others, but still nothing has worked. I've read threads for hours and
>>>tried
>>>many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
>>>many
>>>many times now. Nothing has worked. It shouldn't be this difficult. The
>>>Cingular store gave me a new device just in case there was a physical
>>>problem with the adapter and that didn't help. I bought two V3's and
>>>neither
>>>one could connect, so it's probably not a bad phone. I tried installing on
>>>a
>>>twin computer on my network (same model HP and XP OS), and that didn't
>>>help.
>>>I've gone into the system pretty deep, uninstalling anything related to
>>>Bluetooth devices and then reinstalled to the dotted i of the instructions
>>>and still, my phone cannot be detected. I called for technical support but
>>>they have banker's hours and I am on the job, so I could only get recorded
>>>messages which didn't relate to my problem.
>>>Maybe someone can help here, maybe not. If not, I'm just returning it all
>>>to
>>>Cingular, but not without a fair amount of bitterness.
>>>Scout
>>>
>

Ditto.

Fred

"Wassup" <[email protected]> wrote in message
news[email protected]...
>I use my Canon digital camera USB cable with no issues too.
>
> On Thu, 12 Jan 2006 17:46:51 -0500, "Bob Brobst" <[email protected]>
> wrote:
>
>>I use the USB that came with my Canon digital camera, Works perfectly
>>
>>
>>"Howard Huntley" <[email protected]> wrote in message
>>news[email protected]...
>>> You must use a OEM USB cable.
>>>
>>> "Scout" <[email protected]> wrote:
>>>
>>>>"AT&T" <[email protected]> wrote in message
>>>>news:[email protected]...
>>>>>I have tryed to install this software, and have done all the updates
>>>>>(the
>>>>>version I got was old 2.0), so now I am up to version 4.0. But my
>>>>>phone
>>>>>cannot be detected. Anyone have a solution.?
>>>>>
>>>>> I installed the software before connecting the phone, uninstalled 3-4
>>>>> times. Need someone to help me with step by step instructions - what
>>>>> is
>>>>> wrong???????
>>>>
>>>>
>>>>I'm having the same problem (using phone tools with the SYN0717A
>>>>wireless
>>>>USB adapter to connect with my V3). I've tried some things suggested by
>>>>others, but still nothing has worked. I've read threads for hours and
>>>>tried
>>>>many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
>>>>many
>>>>many times now. Nothing has worked. It shouldn't be this difficult. The
>>>>Cingular store gave me a new device just in case there was a physical
>>>>problem with the adapter and that didn't help. I bought two V3's and
>>>>neither
>>>>one could connect, so it's probably not a bad phone. I tried installing
>>>>on
>>>>a
>>>>twin computer on my network (same model HP and XP OS), and that didn't
>>>>help.
>>>>I've gone into the system pretty deep, uninstalling anything related to
>>>>Bluetooth devices and then reinstalled to the dotted i of the
>>>>instructions
>>>>and still, my phone cannot be detected. I called for technical support
>>>>but
>>>>they have banker's hours and I am on the job, so I could only get
>>>>recorded
>>>>messages which didn't relate to my problem.
>>>>Maybe someone can help here, maybe not. If not, I'm just returning it
>>>>all
>>>>to
>>>>Cingular, but not without a fair amount of bitterness.
>>>>Scout
>>>>
>>

On Wed, 31 May 2006 02:28:31 -0400, "Fred" <[email protected]> wrote:

>Ditto.
>
>Fred
>
>"Wassup" <[email protected]> wrote in message
>news[email protected]...
>>I use my Canon digital camera USB cable with no issues too.
>>
>> On Thu, 12 Jan 2006 17:46:51 -0500, "Bob Brobst" <[email protected]>
>> wrote:
>>
>>>I use the USB that came with my Canon digital camera, Works perfectly
>>>
>>>
>>>"Howard Huntley" <[email protected]> wrote in message
>>>news[email protected]...
>>>> You must use a OEM USB cable.
>>>>
>>>> "Scout" <[email protected]> wrote:
>>>>
>>>>>"AT&T" <[email protected]> wrote in message
>>>>>news:[email protected]...
>>>>>>I have tryed to install this software, and have done all the updates
>>>>>>(the
>>>>>>version I got was old 2.0), so now I am up to version 4.0. But my
>>>>>>phone
>>>>>>cannot be detected. Anyone have a solution.?
>>>>>>
>>>>>> I installed the software before connecting the phone, uninstalled 3-4
>>>>>> times. Need someone to help me with step by step instructions - what
>>>>>> is
>>>>>> wrong???????
>>>>>
>>>>>
>>>>>I'm having the same problem (using phone tools with the SYN0717A
>>>>>wireless
>>>>>USB adapter to connect with my V3). I've tried some things suggested by
>>>>>others, but still nothing has worked. I've read threads for hours and
>>>>>tried
>>>>>many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
>>>>>many
>>>>>many times now. Nothing has worked. It shouldn't be this difficult. The
>>>>>Cingular store gave me a new device just in case there was a physical
>>>>>problem with the adapter and that didn't help. I bought two V3's and
>>>>>neither
>>>>>one could connect, so it's probably not a bad phone. I tried installing
>>>>>on
>>>>>a
>>>>>twin computer on my network (same model HP and XP OS), and that didn't
>>>>>help.
>>>>>I've gone into the system pretty deep, uninstalling anything related to
>>>>>Bluetooth devices and then reinstalled to the dotted i of the
>>>>>instructions
>>>>>and still, my phone cannot be detected. I called for technical support
>>>>>but
>>>>>they have banker's hours and I am on the job, so I could only get
>>>>>recorded
>>>>>messages which didn't relate to my problem.
>>>>>Maybe someone can help here, maybe not. If not, I'm just returning it
>>>>>all
>>>>>to
>>>>>Cingular, but not without a fair amount of bitterness.
>>>>>Scout
>>>>>
>>>
>
Try this:
Open Windows Control Panel.
Open the Phones and Modems Icon
Open the Modems tab.
If "Motorola USB Modem" appears, highlight it and remove it
so it can be re-discovered.
Now plug in your V3 with the cable to the USB port.
Start MPT and follow the drop down screens. If it doesn't
discover the phone you'll probably see instructions to
"unplug the cable from the computer end", wait about 5 seconds
and plug it back into the USB port. It will again search but
should find it OK this time. That will be apparent by an image
of the V3 appearing and you'll see it search for the network.
I hope that will work for you. It did for me.
Jack Mac

I use the cable that came with my HP digital camera, it connects
in Mobile Phone tools, and
also charges my phone while it's hooked up!

Bernard


"Fred" <[email protected]> wrote in message
news:SMafg.47393$Ce1.6124@dukeread01...
> Ditto.
>
> Fred
>
> "Wassup" <[email protected]> wrote in message
> news[email protected]...
>>I use my Canon digital camera USB cable with no issues too.
>>
>> On Thu, 12 Jan 2006 17:46:51 -0500, "Bob Brobst" <[email protected]>
>> wrote:
>>
>>>I use the USB that came with my Canon digital camera, Works perfectly
>>>
>>>
>>>"Howard Huntley" <[email protected]> wrote in message
>>>news[email protected]...
>>>> You must use a OEM USB cable.
>>>>
>>>> "Scout" <[email protected]> wrote:
>>>>
>>>>>"AT&T" <[email protected]> wrote in message
>>>>>news:[email protected]...
>>>>>>I have tryed to install this software, and have done all the updates
>>>>>>(the
>>>>>>version I got was old 2.0), so now I am up to version 4.0. But my
>>>>>>phone
>>>>>>cannot be detected. Anyone have a solution.?
>>>>>>
>>>>>> I installed the software before connecting the phone, uninstalled 3-4
>>>>>> times. Need someone to help me with step by step instructions - what
>>>>>> is
>>>>>> wrong???????
>>>>>
>>>>>
>>>>>I'm having the same problem (using phone tools with the SYN0717A
>>>>>wireless
>>>>>USB adapter to connect with my V3). I've tried some things suggested by
>>>>>others, but still nothing has worked. I've read threads for hours and
>>>>>tried
>>>>>many things. I've installed, uninstalled, rebooted, reinstalled, etc.,
>>>>>many
>>>>>many times now. Nothing has worked. It shouldn't be this difficult. The
>>>>>Cingular store gave me a new device just in case there was a physical
>>>>>problem with the adapter and that didn't help. I bought two V3's and
>>>>>neither
>>>>>one could connect, so it's probably not a bad phone. I tried installing
>>>>>on
>>>>>a
>>>>>twin computer on my network (same model HP and XP OS), and that didn't
>>>>>help.
>>>>>I've gone into the system pretty deep, uninstalling anything related to
>>>>>Bluetooth devices and then reinstalled to the dotted i of the
>>>>>instructions
>>>>>and still, my phone cannot be detected. I called for technical support
>>>>>but
>>>>>they have banker's hours and I am on the job, so I could only get
>>>>>recorded
>>>>>messages which didn't relate to my problem.
>>>>>Maybe someone can help here, maybe not. If not, I'm just returning it
>>>>>all
>>>>>to
>>>>>Cingular, but not without a fair amount of bitterness.
>>>>>Scout
>>>>>
>>>
>
>