Check your phone statement for eroneous INTL TXT charges

Just got my Cingular bill, and had to open case with Cingular Service
Experience (where do they come up with names for corporate
departments).

It appears that Cingular is incorrectly charging SMS message to US
shortcode destinations as International Text message! In my case, I
sent a SMS message to 466453 (GOOGLE), and was charged $0.25 because
the new billing system thinks that is an International number.

The first level Customer Service will try to convince you that you
probably made an International page and the bill is correct. Don't
accept this! I insisted they prove the SMS message was to an
international number. After an hour of research, and hold time, they
accepted it was probably a billing error and opened a case.

So again, so the search engines pick this up. Cingular is erroneously
billing SMS messages to US shortcodes, like GOOGLE, as International
Text Pages at $.25 per page. Check your bill and request a credit!

---

› See More: Check your phone statement for eroneous INTL TXT charges

I heard that [email protected] said:

>So again, so the search engines pick this up. Cingular is erroneously
>billing SMS messages to US shortcodes, like GOOGLE, as International
>Text Pages at $.25 per page. Check your bill and request a credit!

THey also do it if you dial a simple regular 7 digit number without
the area code. At least they did to me. Pretty comical as the system
only made this mistake about half the time. I don't know if it was
becasue it was an obvious error (with the same phone number charged
correctly in the same bill) or becasue my plan comes from the business
partnerships side ofthe company, but I had no problem getting a refund
once I explained myself... it was tedious to have to explain the
situation, though.

Clay-
--
"I would just like to say that after all these years of heavy drinking,
bright lights and late nights, I still don't need glasses. I drink right
out of the bottle." - David Lee Roth