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  1. #16
    bamp
    Guest

    Re: Thinking of Sprint


    "B. Wright" <[email protected]> wrote in message
    news:[email protected]...
    > In alt.cellular.cingular Jeremy <[email protected]> wrote:
    >> "Kevin K" <[email protected]> wrote in message
    >> news:KIRoJuEXw9g9-pn2-z02igd2Ew9sc@ecs...

    >
    >> >> Don't pay any attention to anything this guy says. I've been with
    >> >> Cingular
    >> >> since 1997 and in my opinion no one else can touch them, with service,
    >> >> rollover, etc.
    >> >

    >
    >> So, let me get this straight: ONE POSTER says he is satisfied with
    >> Cingular, so that is reason enough for EVERYONE to be satisfied with
    >> them?

    >
    >> Cingular's tactics of coercing former AT&T customers to give up their old
    >> rate plans--by cutting back on their service to the point that it hardly
    >> works--is well documented. And SBC Communications' reputation for
    >> arm-twisting their own customers has earned them a negative reputation in
    >> their own right.

    >
    > He mentions "service" which I'm reading as coverage/wireless
    > service but perhaps this guy has never deal with the so called "customer
    > service" at Cingular. The first time I dealt with Cingular was by
    > choice and only because they used to offer "no contract" if you had your
    > own device. Well, they tried to charge me a $200 fee when I cancelled
    > that even though it said RIGHT ON THE CONTRACT (which, I faxed to them)
    > that there was no contract period. I fought with them for about a month
    > before going into the store and going ballistic in person to get them to
    > refund/drop it. The second time was not by choice, I was switched from
    > AT&T, a pre-paid GoPhone account. When I was leaving that they told me
    > that I simply had to stop paying the monthly topup and it would
    > eventually close the account out automatically. About four months later
    > when I was in a foreign country I hear about a $1.25 collections notice
    > from them related to this account. HELLO?! This is a PRE-PAID account,
    > how is it that they think they can bill me later? When the credit is
    > gone, the calls stop, it's as simple as that. The only concern I had at
    > this point was my credit score over a lousy $1.25. I wasted a lot time
    > and $ calling from abroad to try to get someone to resolve this and all
    > of the people had excuses and were unable to clear it up or even provide
    > useful information. As a last ditch effort I tried the "web customer
    > service" and received no response. So, in order to recover the costs of
    > my time and expenses in dealing with an illegitimate collection notice
    > from abroad I disputed the last two charges from Cingular off my credit
    > card (and won). About a month later Cingular responded to my web
    > request stating that, this charge was due to calls made that their
    > billing system did not get until later and my account had already gone
    > past $0. Well, I'm sorry, but pre-paid is pre-paid and if your system
    > is that crappy it's not my problem. I wonder, in all, beyond the cost
    > of the two chargebacks I made to them, how much this ridiculous $1.25
    > actually cost them.
    >
    > Now, on to my sister's experience. She was an AT&T contract
    > customer for at least six years (well out of contract). The phone was
    > CDMA/TDMA and one day she talked about getting rid of it because
    > sometimes the battery lost contact and disconnected the phone. I
    > already read the horror stories and knew what to expect from Cingular,
    > but for fun, we called them up. They told her that there was "no way"
    > to put her on the same plan (24.95/mo+taxes for 300 peak minutes) and
    > move to the GSM network. I asked what the "technical" reason for this
    > was and they lied that it was because "The GSM network doesn't support
    > billing for the AT&T contracts", well THAT is funny, how did my AT&T GSM
    > GoPhone (discussed earlier) work when Cingular took it over? We had our
    > own equipment both a locked GoPhone (but, Cingular makes this useless by
    > refusing to issue and AT&T ID'd SIM card and refusing to give the unlock
    > code for AT&T phones) and an unlocked phone I was willing to give my
    > sister. Even though we were not asking for equipment upgrade Cingular
    > told us that, the ONLY way we could switch was to move to a crappier
    > Cingular plan AND sign a TWO YEAR contract (hello?! She's been out of
    > contract for about five years, why the hell would we want to do that?).
    > We told them "No thank you", "thank god for number portability", and
    > "We'll see you later, after we start the port".
    >
    > In the end, since my sister uses only about 15-30 minutes/month
    > we checked out T-mobile To Go pre-paid. They were willing to port the
    > number, we got the phone (not a great one, but sufficient for voice use)
    > free after a rebate, 60 minutes (good for two months), and after that
    > we'll add $100 (which makes ALL credit you add later good for 365 days.
    > I found the $100 refill cards online for $92.00. T-mobile doesn't rape
    > you for incoming text messages (even though you can also send them free
    > via e-mail), which is a ridiculous Cingular policy (who can control what
    > SMS they receive and why should you pay for something like that? at
    > least with an incoming call you can choose not to answer it, with SMS it
    > just arrives). So, in all, with her light usage, over the period of a
    > year she'll pay about $7.50/month to have a phone (including taxes).
    > Yes, the T-Mobile ToGo supposedly doesn't allow you to roam onto the
    > 850Mhz network as their contract plans do but I don't think this is a
    > coverage issue for her and if it becomes one we'd rather switch it
    > to a T-mobile contract (which, they'll do for one year, not two) if it
    > does become an issue than go back to Cingular.
    >
    > Cingular seem to be some of the most thieving dishonest bastards
    > around and not even smart enough to keep their long time customers.
    > They definitely were making $ on my sister (at 15 minutes usage per
    > month, even though she had 300 included) and it wasn't a losing
    > proposition for them to let her keep that contract. None of the
    > companies are perfect, but I'd suggest anyone in the "former AT&T, now
    > Cingular" category explorer their options thoroughly and leave Cingular
    > rather than get roped into their dishonest coercing practices being
    > discussed on a regular basis here. Once again, thank god for number
    > portability.
    >
    >

    Yes I mentioned service and I was refering to phone service, no dropped
    calls, etc. And yes I have dealt with Cingular customer service, I've never
    had a complaint that was not resolved to my satisfaction. One time I did
    have to take my complait to the BBB to get it resolved, but it was not the
    fault of customer service, it was Company policy.

    Of course i discovered long ago "that you can catch more flies with honey
    than you can with vinegar. Your attitude when you call is what makes the
    difference!!!
    ...
    bamp





    See More: Thinking of Sprint




  2. #17

    Re: Thinking of Sprint

    I went to the Sprint store today. The largest one in our area. They
    also do Nextel. The folks were very nice and helpfull. The plans and
    phones cost the same in the store as they do online. Online they wave
    the activation fees and have free shipping. So the savings difference
    instore is paying activation.

    I tested out the MM-7500 by Sanyo first. I called home, then called
    the Sprint store people. The calls on this phone had a lot of digital
    stuttering. The sound was hollow and clipped. The next phone I tried
    was the A900 by Samsung. This phone felt better in the hand than the
    Sanyo and had a much warmer sound. It didn't have the digital clipping
    the Sanyo had, but it still had hollowness and noticable clipping.
    Next I tried the MM-A920 by Samsung. While not as good as the A900, it
    was better than the MM-7500. The clipping was more noticable on the
    MM-A920, and it still had a hollow sound to it.

    We did go outside for testing, and the hollowness was lessened but
    still there. The clipping was the worst part of the sound quality on
    these three phones.

    Of course, I didn't realize this in the store, but these are digital
    duo phones which can not roam onto the analog networks. Being in
    no-coverage zones out in the country is a bummer, so I might go back
    and check out the MM-8300 by Sanyo which is a dual mode/tri mode.
    Meaning if it can't get CDMA, it will fall back to analog.

    I like the A900 the best so far, but with no analog fall back it's not
    going to make my Sprint list. The MM-8300 doesn't have Bluetooth,
    which is a negative but not as important as analog mode to me.

    I then went into the large Cingular store in the area. Again, the
    folks were real nice. They explained that as an AT&T customer they
    want to get me off that plan and onto a Cingular plan. Of course, I
    have 600 anytime minutes, 1000 mobile to mobile, unlimited incoming
    text messages and .10 for outgoing, and unlimited nights and weekends.
    It is a regional plan. This is $49/mo. There closest is 700 anytime
    at $69/mo with rollover. I don't use 500/mo so it's more. I am
    thinking of canceling my land line though. They did offer me to wave
    my activation fees if I placed an order in the store or from customer
    service. That was the only benefit from being an AT&T customer. The
    instore price on phones was quite a bit more. More on par with Sprint
    or T-Mobile phone prices. The prices online are cheap.

    The Sony Ericsson Z520a is GSM, quad band. It has bluetooth, 9 hours
    digital talk time, 16.6 days standby (more like 10), digital camera and
    30 second clips, MP3 and MPEG (movie) player, and is $0 after rebate
    online. Sprints MM-8300 is close, but lacks many of these features and
    is $129. No rebates. Remeber, I am doing two phones here...

    The phone I have now is tri band, both US bands. At home I have access
    to Cingular and T-Mobile towers about 1500' from my backyard. There
    was an AT&T there also, but it is removed. Sprints tower is further
    away from me. At my mother inlaws, I often get no service. She has
    Alltel and gets service. Older analog/TDMA phones get coverage out
    there, but GSM is off and on. At my brother in-law's, I roam to a
    T-Mobile tower. I get 1 bar and sometimes can not dial out. At work,
    at my desk, I get 1 bar and unless I move to the door I don't get
    incoming calls. Others do, so maybe part of this is my Siemens M56
    phone? However these are the reasons why I was thinking of Sprint.
    Even though Cingular has a better Digital network / coverage in my
    area, Sprint can still roam onto analog with the right phone, which
    should allow me coverage in places I now have spotty coverage. Right?




  3. #18
    B. Wright
    Guest

    Re: Thinking of Sprint

    bamp <bampatcenturyteldotnet> wrote:

    > "B. Wright" <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > > He mentions "service" which I'm reading as coverage/wireless
    > > service but perhaps this guy has never deal with the so called "customer
    > > service" at Cingular.
    > >

    > Yes I mentioned service and I was refering to phone service, no dropped
    > calls, etc. And yes I have dealt with Cingular customer service, I've never
    > had a complaint that was not resolved to my satisfaction. One time I did
    > have to take my complait to the BBB to get it resolved, but it was not the
    > fault of customer service, it was Company policy.


    Please do explain where the distinction is between "company
    policy" and the customer service you've received? What you have said,
    is contradictory. If the customer service you receive is bound by this
    policy, then regardless of whether the person you spoke with sounded
    "friendly", the customer service is still sh*t. When the employees are
    empowered and trained enough to escalate problems to the right people
    and get them resolved properly instead of lying to you just to get off
    the phone, that is what I call good customer service. If you had to
    take a problem to the BBB to get it resolved then I'd like to know how
    you can rationalize that CINGULAR "resolved" this problem? You forced
    them into it unwillingly and had you not done that then I'm confident
    that your problem, whatever it was, would still exist today.

    One thing mentioned in this paragraph above is my biggest rant
    with, not just Cingular, but most big companies that have call centers.
    People straight out lie to you so they can get off the phone and weasle
    out of dealing with the problem. You have NO way to contact these
    people directly again and they know that, so they just don't care and
    they'll annotate the account with lies and leave it to the next sap to
    deal with. I realize that these call centers have a high turnover, but
    regardless, these companies need to implement systems that allow you to
    speak to the same person and give them some accountability. Because of
    this, many times, I will record the conversations with these people when
    possible and they sure do look foolish when you can produce something
    like that later.

    > Of course i discovered long ago "that you can catch more flies with honey
    > than you can with vinegar. Your attitude when you call is what makes the
    > difference!!!
    >


    I never am rude or abusive to these people, this does not change
    the level of "service" you will get out of them. The point I start to
    get irritated is when someone tries to tell me they "don't have a
    manager" or "there is no manager here" or "I can't do anything and I
    can't escalate this to someone who can". All of these things are lies
    as far as I'm concerned, they CAN do something, it's just the fact that
    the motivation to do so is not there. This lack of motivation probably
    goes back to the ridiculous company policies, the cusomter service rep's
    low pay, and the work involved in actually having to think and resolve a
    real customer problem instead of the usual one banana problem. I'll
    take a guess and say that you've justified this as "not being poor
    customer service" once again because it's due to the "companies policy"
    and I really can't see how you are rationalizing this as being reality.

    Someone else here mentioned that maybe Cingular does get ahead
    financially by treating their "low paying" customers like dirt. Well,
    this may be the case for that quarter, or year, but they not only lose
    people like me, permanently, as customers, but also other people I
    associate with. I guess they never stop to think that this person with
    an "insignificant" contract of $29.99/mo or pre-pay may in fact keep
    this as an emergency/personal phone only, but in fact, have influence of
    an entire corporation's business. This is they way a foolish business
    thinks, short term only, they can't see the forest through the trees.





  4. #19
    Jeremy
    Guest

    Re: Thinking of Sprint

    <[email protected]> wrote in message
    news:[email protected]...

    >
    > Of course, I didn't realize this in the store, but these are digital
    > duo phones which can not roam onto the analog networks. Being in
    > no-coverage zones out in the country is a bummer, so I might go back
    > and check out the MM-8300 by Sanyo which is a dual mode/tri mode.
    > Meaning if it can't get CDMA, it will fall back to analog.
    >


    I do not understand why you are unable to obtain a tri-mode phone. When I
    signed up with Sprint, I received 3 Samsung A560 voice phones (I don't
    require SprintVision or wireless Internet), and they can roam on analog
    networks. The ability to roam on analog is there--perhaps you should
    consider another phone model.






  5. #20

    Re: Thinking of Sprint

    Yes, that's what I was saying. My AT&T contract is from the 15th to
    the 14th so I've got a month to decide. The nicer phones at Sprint
    only had dual digital (800/1900) but not AMPS (analog.) So I might go
    back and look at the MM-8300 which has digital dual mode and AMPS mode.

    I found a few sites that list which towers are where. At home, I have
    a Cingular and T-Mobile tower I can see out my backdoor. These are on
    a radio towers, so the towers are very high. The Sprint tower by my
    house is actually an Alltel tower which is about 2 miles away and sits
    low compared to my home. If I was to get on my roof, I might see the
    tower. Maybe. At work, the Cingular tower appears to be on our
    property. They'd asked us to lease land for the tower, so I guess that
    went through. I checked and I am getting 3 bars at my desk. A few
    months back when I had checked, I barely got 1 if any. That had been
    the case for some time.

    There is a Sprint tower across the highway and down the road a bit. I
    can't see it from our property.

    I know some people with Alltel phones. Apparently Sprint and Alltel
    share towers in this area. I'm just going to check the service with
    Alltel at work and home. If it's good, that's what I'll do. If not,
    I'll go Cingular.

    Thanks everyone.




  6. #21
    Jeremy
    Guest

    Re: Thinking of Sprint


    <[email protected]> wrote in message
    news:[email protected]...
    > Yes, that's what I was saying. My AT&T contract is from the 15th to
    > the 14th so I've got a month to decide. The nicer phones at Sprint
    > only had dual digital (800/1900) but not AMPS (analog.) So I might go
    > back and look at the MM-8300 which has digital dual mode and AMPS mode.
    >
    > I found a few sites that list which towers are where. At home, I have
    > a Cingular and T-Mobile tower I can see out my backdoor. These are on
    > a radio towers, so the towers are very high. The Sprint tower by my
    > house is actually an Alltel tower which is about 2 miles away and sits
    > low compared to my home. If I was to get on my roof, I might see the
    > tower. Maybe. At work, the Cingular tower appears to be on our
    > property. They'd asked us to lease land for the tower, so I guess that
    > went through. I checked and I am getting 3 bars at my desk. A few
    > months back when I had checked, I barely got 1 if any. That had been
    > the case for some time.
    >
    > There is a Sprint tower across the highway and down the road a bit. I
    > can't see it from our property.
    >
    > I know some people with Alltel phones. Apparently Sprint and Alltel
    > share towers in this area. I'm just going to check the service with
    > Alltel at work and home. If it's good, that's what I'll do. If not,
    > I'll go Cingular.
    >
    > Thanks everyone.
    >


    We have a Sprint tower 2 blocks from my home. I get 5 bars, and my next
    door neighbor, also a Sprint customer with a different phone than mine, gets
    only 3 bars.

    While proximity of the tower is important, there may be other factors that
    have an effect upon your signal strength.





  7. #22
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <oqO0g.3987$oQ2.657@trnddc05> on Mon, 17 Apr 2006 15:24:04 GMT, "Jeremy"
    <[email protected]> wrote:

    >We have a Sprint tower 2 blocks from my home. I get 5 bars, and my next
    >door neighbor, also a Sprint customer with a different phone than mine, gets
    >only 3 bars.


    You know that's a Sprint tower ... how???
    You know you're connecting to that tower ... how???
    You know that you may be connecting to multiple towers ... right???

    >While proximity of the tower is important, there may be other factors that
    >have an effect upon your signal strength.


    Of course. And different phones display different numbers of signal bars for
    the same signal -- there is no standard.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  8. #23
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on 17 Apr 2006
    06:31:05 -0700, [email protected] wrote:

    >I found a few sites that list which towers are where.


    All that I've seen are quite inaccurate.

    >At home, I have
    >a Cingular and T-Mobile tower I can see out my backdoor. These are on
    >a radio towers, so the towers are very high. The Sprint tower by my
    >house is actually an Alltel tower which is about 2 miles away and sits
    >low compared to my home.


    You know this ... how???

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  9. #24
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Sun, 16 Apr 2006
    14:36:37 GMT, Jud Hardcastle <[email protected]> wrote:

    >This entire issue could have been avoided if Cingular would just make
    >the GAIT feature and GAIT phones available to those that need it but
    >instead they prefer to stick their head in the sand and insist that ALL
    >TDMA carriers went to GSM when they did.


    The problem is migration of "TDMA" (D-AMPS) network capacity to GSM, which,
    along with GSM network improvements, makes GAIT less and less useful. It's
    now probably more of a support headache than it's worth.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  10. #25
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Sun, 16 Apr 2006 02:37:13 +0000 (UTC),
    "B. Wright" <[email protected]> wrote:

    >bamp <bampatcenturyteldotnet> wrote:


    >> Yes I mentioned service and I was refering to phone service, no dropped
    >> calls, etc. And yes I have dealt with Cingular customer service, I've never
    >> had a complaint that was not resolved to my satisfaction. One time I did
    >> have to take my complait to the BBB to get it resolved, but it was not the
    >> fault of customer service, it was Company policy.

    >
    > Please do explain where the distinction is between "company
    >policy" and the customer service you've received? What you have said,
    >is contradictory. If the customer service you receive is bound by this
    >policy, then regardless of whether the person you spoke with sounded
    >"friendly", the customer service is still sh*t.


    Not necessarily -- that depends on the actual policy.

    >When the employees are
    >empowered


    That's generally bad business policy. Ever heard of levels of authority?

    >and trained enough to escalate problems to the right people
    >and get them resolved properly instead of lying to you just to get off
    >the phone, that is what I call good customer service.


    I've never encountered a case of "lying" and I'm willing to bet that you
    haven't either.

    >If you had to
    >take a problem to the BBB to get it resolved then I'd like to know how
    >you can rationalize that CINGULAR "resolved" this problem? You forced
    >them into it unwillingly and had you not done that then I'm confident
    >that your problem, whatever it was, would still exist today.


    The BBB can't "force" anything -- it only acts as an intermediary.

    > One thing mentioned in this paragraph above is my biggest rant
    >with, not just Cingular, but most big companies that have call centers.
    >People straight out lie to you so they can get off the phone and weasle
    >out of dealing with the problem.


    Again, that's just not true in most cases -- you're wildly exaggerating.
    There's a huge difference between lack of information and misinformation and
    outright lying.

    >You have NO way to contact these
    >people directly again and they know that, so they just don't care and
    >they'll annotate the account with lies and leave it to the next sap to
    >deal with.


    In fact it usually is possible trace a call back to the person that handled it
    -- most call centers log or even record calls.

    >I realize that these call centers have a high turnover, but
    >regardless, these companies need to implement systems that allow you to
    >speak to the same person and give them some accountability.


    The real problem with that is potential harassment.

    >Because of
    >this, many times, I will record the conversations with these people when
    >possible and they sure do look foolish when you can produce something
    >like that later.


    You comply with laws in your state on recording phone calls?

    >> Of course i discovered long ago "that you can catch more flies with honey
    >> than you can with vinegar. Your attitude when you call is what makes the
    >> difference!!!


    Amen!

    > I never am rude or abusive to these people, this does not change
    >the level of "service" you will get out of them.


    Actually it does, a great deal. Having run Tech Support operations, I know
    how many people are abusive.

    >The point I start to
    >get irritated is when someone tries to tell me they "don't have a
    >manager" or "there is no manager here" or "I can't do anything and I
    >can't escalate this to someone who can". All of these things are lies
    >as far as I'm concerned, they CAN do something, it's just the fact that
    >the motivation to do so is not there.


    So you call anything that pisses you off a lie?

    >This lack of motivation probably
    >goes back to the ridiculous company policies, the cusomter service rep's
    >low pay, and the work involved in actually having to think and resolve a
    >real customer problem instead of the usual one banana problem.


    With the attitude you're displaying here I'm not at all surprised that you've
    having problems with telephone call centers.

    > Someone else here mentioned that maybe Cingular does get ahead
    >financially by treating their "low paying" customers like dirt. ...


    No more believable than your accusations of dishonesty.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  11. #26
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on 15 Apr 2006
    19:08:23 -0700, [email protected] wrote:

    >I went to the Sprint store today. The largest one in our area. They
    >also do Nextel.


    Of course. Now the same company.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  12. #27
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on Sat, 15 Apr 2006 05:01:51
    -0700, SMS <[email protected]> wrote:

    >Jeremy wrote:
    >
    >> I am looking at a promotional piece that I received back when "AT&T and
    >> Cingular have joined forces to create the NEW LEADER in wireless . . ."
    >> What a crock! This attitude of contempt on the part of Cingular is going to
    >> go down as one of the major blunders of American business. It is so absurd.
    >> So absolutely absurd!

    >
    >Who knows? Dumping all your low revenue customers may make sense
    >financially. Investors look more at ARPU than they do at bragging rights
    >to who has the largest raw numbers of customers.


    They actually look at both, as well as churn, trends, and financial
    performance, which would be hurt by dumping low revenue customers.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  13. #28
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <mj00g.5593$yQ.2212@trnddc07> on Sat, 15 Apr 2006 06:23:14 GMT, "Jeremy"
    <[email protected]> wrote:

    >Your story is typical of millions of us former ATTWS customers. I think
    >that what most of us find so offensive and insulting is our perception that
    >we were entitled to some little bit of consideration for having been
    >long-time customers (and, like your sister, I never came close to using up
    >my Anytime Minutes. ATTWS made money on me.)


    ATTWS actually got in trouble on people like you and had to sell out to
    Cingular. It wouldn't make sense for Cingular to repeat those mistakes.

    >Instead, they acted as
    >though we were some second-class undesirables that should have felt glad to
    >get anything at all from them.


    Nonsense. You were treated as well as anyone else.

    >Their insistence on our re-upping for new
    >two-year contracts was particularly insulting.


    Nope. You could have opted for a one-year contract.

    >Now that they are going after yet another group of their customers--by
    >summarily terminating the accounts of those that they feel roam too
    >much--they will incur the wrath of a whole new base of future "former
    >customers."


    No real evidence of that yet.

    >Now that SBC Communications has taken over AT&T--and has assumed their
    >name--I have put them on my personal list of companies to steer clear of (I
    >run a business that uses communications services--and I am a happy Sprint
    >Long Distance customer).


    THEN WHY ARE YOU STILL RANTING HERE? Don't you have better things to do with
    your life? Please move on. For your own sake as well as ours. Thanks.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  14. #29
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <[email protected]> on 13 Apr 2006
    17:09:26 -0700, [email protected] wrote:

    >Trying to be fair;
    >...
    >I've never been too impressed with GSM. My two GMS phones have poor
    >audio quality on Cingular/AT&T networks.


    Why not try a better phone? Good GSM phones have excellent audio.

    >I can roam to both towers
    >now, so I get better coverage than before the buyout. But GSM has less
    >building penetration than CDMA.


    Not true.

    >My works Cingular CDMA phone has
    >better voice quality and coverage. It is not a choppy / digital.


    There are no Cingular CDMA phones.

    >Cingular phones are GSM, and with the right band these are world
    >phones. Sprint PCS doesn't offer this feature, right?


    Right.

    >Since these are not GMS, there are not SIMS, so I can't purchase a
    >replacement phone off of e-bay and just swap the SIM. I have to get
    >another phone from Sprint, right?


    No, you can have Sprint activate any supported phone.

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



  15. #30
    John Navas
    Guest

    Re: Thinking of Sprint

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <6lQ%f.65$_s5.55@trnddc04> on Fri, 14 Apr 2006 16:45:54 GMT, "Jeremy"
    <[email protected]> wrote:

    >Cingular's tactics of coercing former AT&T customers to give up their old
    >rate plans--by cutting back on their service to the point that it hardly
    >works--is well documented.


    Nope, as has been explained to you repeatedly.

    >And SBC Communications' reputation for
    >arm-twisting their own customers has earned them a negative reputation in
    >their own right.


    Wrong there too.

    >... The reason that I so enjoy posting anti-Cingular messages is
    >that it is my way of spreading the word about Cingular's obnoxious attitute
    >toward their customers, in the hope that others will realize that Cingular
    >does not deserve to be their carrier of choice.


    That's your new mission in life? You don't have better things to do with your
    time? That's really sad.

    >SCREW CINGULAR!


    How old are you, 14?

    --
    Best regards,
    John Navas <http://NavasGroup.com/>



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