Problems Recognizing RAZR V3 from Motorola Phone Tools

I have a Motorola RAZR V3 that I just purchased from Cingular, and I am not
able to get it recognized by Motorola Phone Tools 4.04. The Motorola
software setup gets to the point where you plug in the special cable to the
phone, and then to the computer. Instantly after plugging in the USB cable
to the computer, the Motorola setup goes off and starts to go through its
phone recognition procedure. This ultimately times out and you get a
message saying the phone is not recognized.

Is this a known problem, and what is the workaround?

--
Will

Check device manger and see if the phone is listed under ports or
modems. Delete it if it is. Then do not plug the phone in till after MPT
is running.


> I have a Motorola RAZR V3 that I just purchased from Cingular, and I
> am not able to get it recognized by Motorola Phone Tools 4.04. The
> Motorola software setup gets to the point where you plug in the
> special cable to the phone, and then to the computer. Instantly
> after plugging in the USB cable to the computer, the Motorola setup
> goes off and starts to go through its phone recognition procedure.
> This ultimately times out and you get a message saying the phone is
> not recognized.
>
> Is this a known problem, and what is the workaround?

In alt.cellular.cingular Will <westes-usc@noemail.nospam> wrote:
> I have a Motorola RAZR V3 that I just purchased from Cingular, and I am not
> able to get it recognized by Motorola Phone Tools 4.04. The Motorola

With the phone plugged in, uninstall any instances of it in the Windows
Device Manager.

Disconnect the phone.

Start MPT, cancel through all of the phone configuration prompts.
Once the main MPT program comes up, Setup-LiveUpdate. You might have to do
that several times until it tells you that it is current, which is 4.28+.

Then plug the phone in and use the setup menu to scan for the new phone.

The newer versions will try to upgrade first, and will recognize the v3.

If LiveUpdate to MPT4.28 doesn't fix the problem, have a look at BVRP:

http://www.bvrp.com/Customers/Motorola/DriverTool.zip

This is on the FAQ page for BVRP
http://support.bvrp.com/phpbb2/viewtopic.php?t=3966
"The driver installation tool listed in 4) will install the usbser.sys
"driver file from Windows 2000 (which does not exhibit the incompatibility)
"for use with Motorola phones on Windows XP.

"The driver file is installed as "usbsermpt.sys" as to not conflict with a
"Windows system file and also to avoid being overwritten during Windows
"Update, etc. "
--
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <e292d5$9jq$3@blue.rahul.net> on Thu, 20 Apr 2006 22:36:21 +0000 (UTC),
dold@XReXXProbl.usenet.us.com wrote:

>Start MPT, cancel through all of the phone configuration prompts.
>Once the main MPT program comes up, Setup-LiveUpdate. You might have to do
>that several times until it tells you that it is current, which is 4.28+.

Mine is 4.0.4b, and insists that it's the latest version.

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

keep the cable off until it says it is searching- i had the 4.04 crap out
also- I ended up plugging the cable into another port and waiting until it
said it was searching for the phone before I plugged the phone in.
Unfortunately, I once had to remove the software completely for first
recognition, second time was the upgrade from 4.03 to 4.04.....


"Will" <westes-usc@noemail.nospam> wrote in message
news:TPednWiOhodpsNrZRVn-tw@giganews.com...
>I have a Motorola RAZR V3 that I just purchased from Cingular, and I am not
> able to get it recognized by Motorola Phone Tools 4.04. The Motorola
> software setup gets to the point where you plug in the special cable to
> the
> phone, and then to the computer. Instantly after plugging in the USB
> cable
> to the computer, the Motorola setup goes off and starts to go through its
> phone recognition procedure. This ultimately times out and you get a
> message saying the phone is not recognized.
>
> Is this a known problem, and what is the workaround?
>
> --
> Will
>
>

I uninstalled the device in Device Manager.

I started up MPT, but it insists on installing a phone. When I select
Cancel, it gives me a modal dialog that leads to one of two paths:
configure new device or exit. There is no path by cancelling that leads to
MPT starting up.

Finally, I tried to let it configure the phone, and it timed out again.
When I attempt to update my software, which is reporting as 4.04, it insists
that no new updates are available.

So where do I download this 4.28 version that you have? Apparently there
isn't a self-updating path from 4.04 to 4.28.

I would hate to install a Windows 2000 driver on Windows XP or Windows 2003
unless it is really a last resort.

--
Will


<dold@XReXXProbl.usenet.us.com> wrote in message
news:e292d5$9jq$3@blue.rahul.net...
> With the phone plugged in, uninstall any instances of it in the Windows
> Device Manager.
>
> Disconnect the phone.
>
> Start MPT, cancel through all of the phone configuration prompts.
> Once the main MPT program comes up, Setup-LiveUpdate. You might have to
do
> that several times until it tells you that it is current, which is 4.28+.
>
> Then plug the phone in and use the setup menu to scan for the new phone.
>
> The newer versions will try to upgrade first, and will recognize the v3.
>
> If LiveUpdate to MPT4.28 doesn't fix the problem, have a look at BVRP:
>
> http://www.bvrp.com/Customers/Motorola/DriverTool.zip
>
> This is on the FAQ page for BVRP
> http://support.bvrp.com/phpbb2/viewtopic.php?t=3966
> "The driver installation tool listed in 4) will install the usbser.sys
> "driver file from Windows 2000 (which does not exhibit the
incompatibility)
> "for use with Motorola phones on Windows XP.
>
> "The driver file is installed as "usbsermpt.sys" as to not conflict with a
> "Windows system file and also to avoid being overwritten during Windows
> "Update, etc. "
> --
> ---
> Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

"Will" <westes-usc@noemail.nospam> wrote in message
news:TPednWiOhodpsNrZRVn-tw@giganews.com...
> I have a Motorola RAZR V3 that I just purchased from Cingular, and I am
not
> able to get it recognized by Motorola Phone Tools 4.04. The Motorola
> software setup gets to the point where you plug in the special cable to
the
> phone, and then to the computer. Instantly after plugging in the USB
cable
> to the computer, the Motorola setup goes off and starts to go through its
> phone recognition procedure. This ultimately times out and you get a
> message saying the phone is not recognized.
>
> Is this a known problem, and what is the workaround?
>
> --
> Will
>
>

And in case no one has mentioned this - the V3 uses a very specific cable.
It is the same one used for the 220 and the 180. Trust me on this - I have
3 other cables that were supposed to be "Compatible" with the V220 and I
ended up having to go to moto and getting the correct one.

In alt.cellular.cingular Will <westes-usc@noemail.nospam> wrote:
> I uninstalled the device in Device Manager.

> I started up MPT, but it insists on installing a phone. When I select
> Cancel, it gives me a modal dialog that leads to one of two paths:
> configure new device or exit. There is no path by cancelling that leads to
> MPT starting up.

Oh my goodness...
I was wrong, on both of those points.
The 4.04 doesn't allow you to start up the way I remember.
I have a profile named empty, with no phone configured, that doesn't work
any more. The one that has my BT configured will come up with no phone...
That's also a change from what I remember. Can't do much except configure
a phone, but it comes up.

And 4.04 is the latest. Complete mistake there, sorry.

> I would hate to install a Windows 2000 driver on Windows XP or Windows 2003
> unless it is really a last resort.

Deleting the device, and not connecting it until MPT asks for it is
correct, to avoid WinXP loading drivers, and the BVRP forum specifically
mentions overstoring WinXP drivers with the win2000 driver to get MPT to
work.

> <dold@XReXXProbl.usenet.us.com> wrote in message
> > This is on the FAQ page for BVRP
> > http://support.bvrp.com/phpbb2/viewtopic.php?t=3966
> > "The driver installation tool listed in 4) will install the usbser.sys
> > "driver file from Windows 2000 (which does not exhibit the
> > "incompatibility) for use with Motorola phones on Windows XP.

--
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

In alt.cellular.cingular Cliff <missingrealname@yahoo.com> wrote:

> And in case no one has mentioned this - the V3 uses a very specific cable.
> It is the same one used for the 220 and the 180. Trust me on this - I have
> 3 other cables that were supposed to be "Compatible" with the V220 and I
> ended up having to go to moto and getting the correct one.

I used two different USB cables with my v220 and MPT. One came with an HP
camera, the other came with a Sony MP3 player. Neither one was special in
any way that I am aware of.

--
---
Clarence A Dold - Hidden Valley (Lake County) CA USA 38.8,-122.5

I don't know about the v220 but I can tell you that the v3 and v3i work
with every mini USB cable I've tried including a Sony camera cable, an
MP3 player cable and even the very thin retractable cables. No problems
with any of them.


> "Will" <westes-usc@noemail.nospam> wrote in message
> news:TPednWiOhodpsNrZRVn-tw@giganews.com...
>
> And in case no one has mentioned this - the V3 uses a very specific
> cable. It is the same one used for the 220 and the 180. Trust me on
> this - I have 3 other cables that were supposed to be "Compatible"
> with the V220 and I ended up having to go to moto and getting the
> correct one.

Given all the weird issues around getting MPT to work with the RAZR, does
Motorola maintain a tech support number for supporting users trying to get
the combination to work?

--
Will


"Will" <westes-usc@noemail.nospam> wrote in message
news:TPednWiOhodpsNrZRVn-tw@giganews.com...
> I have a Motorola RAZR V3 that I just purchased from Cingular, and I am
not
> able to get it recognized by Motorola Phone Tools 4.04. The Motorola
> software setup gets to the point where you plug in the special cable to
the
> phone, and then to the computer. Instantly after plugging in the USB
cable
> to the computer, the Motorola setup goes off and starts to go through its
> phone recognition procedure. This ultimately times out and you get a
> message saying the phone is not recognized.
>
> Is this a known problem, and what is the workaround?
>
> --
> Will
>
>

www.bvrp.com


> Given all the weird issues around getting MPT to work with the RAZR,
> does Motorola maintain a tech support number for supporting users
> trying to get the combination to work?
>
>
> "Will" <westes-usc@noemail.nospam> wrote in message
> news:TPednWiOhodpsNrZRVn-tw@giganews.com...
>> I have a Motorola RAZR V3 that I just purchased from Cingular, and I
>> am not able to get it recognized by Motorola Phone Tools 4.04. The
>> Motorola software setup gets to the point where you plug in the
>> special cable to the phone, and then to the computer. Instantly
>> after plugging in the USB cable to the computer, the Motorola setup
>> goes off and starts to go through its phone recognition procedure.
>> This ultimately times out and you get a message saying the phone is
>> not recognized.
>>
>> Is this a known problem, and what is the workaround?
>>
>> --
>> Will

GO TO: http://www.bvrp.com



"Cliff" <missingrealname@yahoo.com> wrote in message
news:7p72g.18576$ZB1.3379@tornado.texas.rr.com...
>
> "Will" <westes-usc@noemail.nospam> wrote in message
> news:TPednWiOhodpsNrZRVn-tw@giganews.com...
>> I have a Motorola RAZR V3 that I just purchased from Cingular, and I am
> not
>> able to get it recognized by Motorola Phone Tools 4.04. The Motorola
>> software setup gets to the point where you plug in the special cable to
> the
>> phone, and then to the computer. Instantly after plugging in the USB
> cable
>> to the computer, the Motorola setup goes off and starts to go through its
>> phone recognition procedure. This ultimately times out and you get a
>> message saying the phone is not recognized.
>>
>> Is this a known problem, and what is the workaround?
>>
>> --
>> Will
>>
>>
>
> And in case no one has mentioned this - the V3 uses a very specific cable.
> It is the same one used for the 220 and the 180. Trust me on this - I
> have
> 3 other cables that were supposed to be "Compatible" with the V220 and I
> ended up having to go to moto and getting the correct one.
>
>
>
>

On Mon, 01 May 2006 01:57:45 GMT, "AT&T" <cocosweets@worldnet.att.net> wrote:

>GO TO: http://www.bvrp.com
>
>
>
>"Cliff" <missingrealname@yahoo.com> wrote in message
>news:7p72g.18576$ZB1.3379@tornado.texas.rr.com. ..
>>
>> "Will" <westes-usc@noemail.nospam> wrote in message
>> news:TPednWiOhodpsNrZRVn-tw@giganews.com...
>>> I have a Motorola RAZR V3 that I just purchased from Cingular, and I am
>> not
>>> able to get it recognized by Motorola Phone Tools 4.04. The Motorola
>>> software setup gets to the point where you plug in the special cable to
>> the
>>> phone, and then to the computer. Instantly after plugging in the USB
>> cable
>>> to the computer, the Motorola setup goes off and starts to go through its
>>> phone recognition procedure. This ultimately times out and you get a
>>> message saying the phone is not recognized.
>>>
>>> Is this a known problem, and what is the workaround?
>>>
>>> --
>>> Will
>>>
>>>
>>
>> And in case no one has mentioned this - the V3 uses a very specific cable.
>> It is the same one used for the 220 and the 180. Trust me on this - I
>> have
>> 3 other cables that were supposed to be "Compatible" with the V220 and I
>> ended up having to go to moto and getting the correct one.
>>
>>
>>
>>
>
I just bought a new V3 and the first attempt to get MPT to recognize it failed.
I was given the opportunity to "retry". The V3 was recognized on the second
attempt. Same happened when I bought the Bluetooth USB dongle.

Jack Mac