LG CG225 problem

I have a question about a problem that I am having with an LG CG225
phone and hope someone can help.

I added a new line to a family plan. I used to have 3 phones, now I
have 4. I had to upgrade to a new plan (I had an old but cheap plan
before) that would allow the addition of the 4th phone.

I bought a refurbished 8125 phone for me, and took my old sim card out
of the LG CG225 and put it into the 8125. No problem...everything
works. This was on one of my existing phone numbers.

I go to the Cingular store to add the 4th number to myu plan, which we
do with no problem. We put the new sim into the LG phone. It
activates and everything seems to work. We don't use this phone much
(my kids share it) but eventaully I find out that the phone can
initiate calls but can't receive any. When you dial the LG's phone
number, you get a recorded message that states "the number you dialed
is not a working number". There is no associated error message or
code with the recording.

Well it is a working number! It shows up on my online bill. If I
dial out on that phone, the correct number shows up on my screen. If
I swap a working sim to the LG phone, the phone then works fine..both
ways...so there is no problem with the phone. If I put the LG's new
sim in another phone, that phone can no longer receive calls, though
it can still initiate them,

After dealing with customer service for 1/2 an hour, (they were very
nice and polite), swapping sims and things, they said the sim was bad
and that I would have to go to the store and get a new one. Went to
the store, they made a new sim...it didn't help. Same problem. After
talking to technical support while in the store, they indicated that
there was some sort of "routing" problem with my new line, but that
they had fixed it. They suggested I wait a couple of hours for the
fix to get through the system (?), turn the LG phone off and on, and
that would fix it. It didn't

So far I have not been charged for the new line, so I don't have any $
$ complaints, but it sure would be nice to get it fixed. Anybody got
a suggestion of how to approach Cingular with this problem. I am sure
when I go back to the store, we will end up doing the same thing over
and over again.

Thanks for any suggestions.

Mike

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› See More: LG CG225 problem

On May 4, 11:05 pm, Mike <[email protected]> wrote:
> I have a question about a problem that I am having with an LG CG225
> phone and hope someone can help.
>
> I added a new line to a family plan. I used to have 3 phones, now I
> have 4. I had to upgrade to a new plan (I had an old but cheap plan
> before) that would allow the addition of the 4th phone.
>
> I bought a refurbished 8125 phone for me, and took my old sim card out
> of the LG CG225 and put it into the 8125. No problem...everything
> works. This was on one of my existing phone numbers.
>
> I go to the Cingular store to add the 4th number to myu plan, which we
> do with no problem. We put the new sim into the LG phone. It
> activates and everything seems to work. We don't use this phone much
> (my kids share it) but eventaully I find out that the phone can
> initiate calls but can't receive any. When you dial the LG's phone
> number, you get a recorded message that states "the number you dialed
> is not a working number". There is no associated error message or
> code with the recording.
>
> Well it is a working number! It shows up on my online bill. If I
> dial out on that phone, the correct number shows up on my screen. If
> I swap a working sim to the LG phone, the phone then works fine..both
> ways...so there is no problem with the phone. If I put the LG's new
> sim in another phone, that phone can no longer receive calls, though
> it can still initiate them,
>
> After dealing with customer service for 1/2 an hour, (they were very
> nice and polite), swapping sims and things, they said the sim was bad
> and that I would have to go to the store and get a new one. Went to
> the store, they made a new sim...it didn't help. Same problem. After
> talking to technical support while in the store, they indicated that
> there was some sort of "routing" problem with my new line, but that
> they had fixed it. They suggested I wait a couple of hours for the
> fix to get through the system (?), turn the LG phone off and on, and
> that would fix it. It didn't
>
> So far I have not been charged for the new line, so I don't have any $
> $ complaints, but it sure would be nice to get it fixed. Anybody got
> a suggestion of how to approach Cingular with this problem. I am sure
> when I go back to the store, we will end up doing the same thing over
> and over again.
>
> Thanks for any suggestions.
>
> Mike

Sorry to make this so long, but I forgot to add that I CAN send a text
message both to and from the LG phone. So that part at least works.

Unfortunately I have had a similar problem a couple of years ago and don't
remember what the exact fix was but it seems like Cingular had to send the
fix to my phone. You have to find the right person in technical support to
get it fixed correctly. I would ask for the next level of support instead
of the front line read the manual type of person.

"Mike" <[email protected]> wrote in message
news:[email protected]...
> On May 4, 11:05 pm, Mike <[email protected]> wrote:
>> I have a question about a problem that I am having with an LG CG225
>> phone and hope someone can help.
>>
>> I added a new line to a family plan. I used to have 3 phones, now I
>> have 4. I had to upgrade to a new plan (I had an old but cheap plan
>> before) that would allow the addition of the 4th phone.
>>
>> I bought a refurbished 8125 phone for me, and took my old sim card out
>> of the LG CG225 and put it into the 8125. No problem...everything
>> works. This was on one of my existing phone numbers.
>>
>> I go to the Cingular store to add the 4th number to myu plan, which we
>> do with no problem. We put the new sim into the LG phone. It
>> activates and everything seems to work. We don't use this phone much
>> (my kids share it) but eventaully I find out that the phone can
>> initiate calls but can't receive any. When you dial the LG's phone
>> number, you get a recorded message that states "the number you dialed
>> is not a working number". There is no associated error message or
>> code with the recording.
>>
>> Well it is a working number! It shows up on my online bill. If I
>> dial out on that phone, the correct number shows up on my screen. If
>> I swap a working sim to the LG phone, the phone then works fine..both
>> ways...so there is no problem with the phone. If I put the LG's new
>> sim in another phone, that phone can no longer receive calls, though
>> it can still initiate them,
>>
>> After dealing with customer service for 1/2 an hour, (they were very
>> nice and polite), swapping sims and things, they said the sim was bad
>> and that I would have to go to the store and get a new one. Went to
>> the store, they made a new sim...it didn't help. Same problem. After
>> talking to technical support while in the store, they indicated that
>> there was some sort of "routing" problem with my new line, but that
>> they had fixed it. They suggested I wait a couple of hours for the
>> fix to get through the system (?), turn the LG phone off and on, and
>> that would fix it. It didn't
>>
>> So far I have not been charged for the new line, so I don't have any $
>> $ complaints, but it sure would be nice to get it fixed. Anybody got
>> a suggestion of how to approach Cingular with this problem. I am sure
>> when I go back to the store, we will end up doing the same thing over
>> and over again.
>>
>> Thanks for any suggestions.
>>
>> Mike
>
> Sorry to make this so long, but I forgot to add that I CAN send a text
> message both to and from the LG phone. So that part at least works.
>
>

"Mike" <[email protected]> wrote in message
news:[email protected]...
>I have a question about a problem that I am having with an LG CG225
> phone and hope someone can help.
>
> I added a new line to a family plan. I used to have 3 phones, now I
> have 4. I had to upgrade to a new plan (I had an old but cheap plan
> before) that would allow the addition of the 4th phone.
>
> I bought a refurbished 8125 phone for me, and took my old sim card out
> of the LG CG225 and put it into the 8125. No problem...everything
> works. This was on one of my existing phone numbers.
>
> I go to the Cingular store to add the 4th number to myu plan, which we
> do with no problem. We put the new sim into the LG phone. It
> activates and everything seems to work. We don't use this phone much
> (my kids share it) but eventaully I find out that the phone can
> initiate calls but can't receive any. When you dial the LG's phone
> number, you get a recorded message that states "the number you dialed
> is not a working number". There is no associated error message or
> code with the recording.
>
> Well it is a working number! It shows up on my online bill. If I
> dial out on that phone, the correct number shows up on my screen. If
> I swap a working sim to the LG phone, the phone then works fine..both
> ways...so there is no problem with the phone. If I put the LG's new
> sim in another phone, that phone can no longer receive calls, though
> it can still initiate them,
>
> After dealing with customer service for 1/2 an hour, (they were very
> nice and polite), swapping sims and things, they said the sim was bad
> and that I would have to go to the store and get a new one. Went to
> the store, they made a new sim...it didn't help. Same problem. After
> talking to technical support while in the store, they indicated that
> there was some sort of "routing" problem with my new line, but that
> they had fixed it. They suggested I wait a couple of hours for the
> fix to get through the system (?), turn the LG phone off and on, and
> that would fix it. It didn't
>
> So far I have not been charged for the new line, so I don't have any $
> $ complaints, but it sure would be nice to get it fixed. Anybody got
> a suggestion of how to approach Cingular with this problem. I am sure
> when I go back to the store, we will end up doing the same thing over
> and over again.
>
> Thanks for any suggestions.
>
> Mike
>

Mike,

Have them check the call forwarding on your account. Normally your phone is
forwarded to the voice mail system. If immediate call forwarding is set to
some non existant number, callers will hear that exact message!!