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- 07-09-2007, 04:59 PM #1Guest
SPRINT would prefer its customers to be docile and never complain, but
if you do too much they'll now just cancel you.
So if you want to get out of your contract, NO PENALTY, FOR FREE;
like suppose you want to get an iPhone and go with AT&T,
just call in everyday and complain about your bill, and soon they'll
cancel you without penalty.
http://online.wsj.com/article_email/...DcwNjgzWj.html
› See More: How to get out of your SPRINT contract, no charge.
- 07-09-2007, 05:44 PM #2ScottGuest
Re: How to get out of your SPRINT contract, no charge.
[email protected] wrote in
news:[email protected]:
>
>
> SPRINT would prefer its customers to be docile and never complain, but
> if you do too much they'll now just cancel you.
>
> So if you want to get out of your contract, NO PENALTY, FOR FREE;
> like suppose you want to get an iPhone and go with AT&T,
> just call in everyday and complain about your bill, and soon they'll
> cancel you without penalty.
>
> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
> zODcwNjgzWj.html
>
Nice try, Phil- they have already said that it was a one-time program
involving less than 2,000 of their customers who were being very
unrealistic in their expectations and calling hundreds of times a month
long after their issue had been resolved. There are no plans to continue
the program and going forward, all penalties will apply. You need to
research this crap before you post it,
IOW- you would have been the first one to go back in the day, troll.
- 07-09-2007, 06:07 PM #3ImpmonGuest
Re: How to get out of your SPRINT contract, no charge.
On Mon, 09 Jul 2007 17:59:48 -0500, [email protected] wrote:
>SPRINT would prefer its customers to be docile and never complain, but
>if you do too much they'll now just cancel you.
I read about that a while ago. You'd have to complain a LOT (almost
once a day) to get them to consider dropping you and even then, if
they get an increased number of people complaining since this article
was posted, Sprint may revise the contract so after a certain number
of calls, they would start charging you to complain. Or set up an
automatic 800 line to filter choronic complainer so they'd end up on a
3 or 4 hours waiting while less frequent complainer get the prefered
treatment.
Knowing Sprint and its crap service, they would probably charge for
excessive "frivilous" complainr and still end up collecting more from
whiners who gets dropped than what the outstanding contract is worth.
The article only mentions the customer don't get charged with early
termination fee but they could still be charged for the phone if the
phone was at a discount or free with contract. So beware if you had
bought a new $500 smart phone and decided you want to get out of the
existing contract by calling everytime something happens.
- 07-09-2007, 07:47 PM #4Tim SmithGuest
Re: How to get out of your SPRINT contract, no charge.
In article <[email protected]>,
Scott <[email protected]> wrote:
> Nice try, Phil- they have already said that it was a one-time program
> involving less than 2,000 of their customers who were being very
> unrealistic in their expectations
How is it unrealistic to expect that your bill does not contain $10
overcharges?
> and calling hundreds of times a month long after their issue had been
> resolved. There are no plans to continue
Refunding part of the overcharge is not resolving the issue.
--
--Tim Smith
- 07-09-2007, 08:27 PM #5ScottGuest
Re: How to get out of your SPRINT contract, no charge.
Tim Smith <[email protected]> wrote in news:reply_in_group-
[email protected]:
> In article <[email protected]>,
> Scott <[email protected]> wrote:
>> Nice try, Phil- they have already said that it was a one-time program
>> involving less than 2,000 of their customers who were being very
>> unrealistic in their expectations
>
> How is it unrealistic to expect that your bill does not contain $10
> overcharges?
>
Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
the bills cellular providers produce every month are accurate. Are you
claiming that those released from their contracts are spending hours on the
phone over a $10 charge? I've seen no such claim in the media.
I have to admit that I'm finding the reaction to this news to be absolutely
hilarious and sad at the same time. Everybody plotting to use this program
to get out of their commitment- a perfect model of today's consumer.
Everything's disposable, people too stupid to do a little research before
purchasing products, incapable of living with their own decisions and
always blaming others for their problems. Now here comes a company that
takes the same approach with their own logic behind it and people don't
know how to react. Oh wait- yes they do. I smell a class-action in the
future. After all, when all else fails, clog up the legal system. That
2007 Consumer 101.
- 07-10-2007, 05:54 AM #6Guest
Re: How to get out of your SPRINT contract, no charge.
On Mon, 09 Jul 2007 18:44:37 -0500, Scott <[email protected]> wrote:
>[email protected] wrote in
>news:[email protected]:
>
>>
>>
>> SPRINT would prefer its customers to be docile and never complain, but
>> if you do too much they'll now just cancel you.
>>
>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>> like suppose you want to get an iPhone and go with AT&T,
>> just call in everyday and complain about your bill, and soon they'll
>> cancel you without penalty.
>>
>> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
>> zODcwNjgzWj.html
>>
>
>Nice try karl they have already said that it was a one-time program
>involving less than 2,000 of their customers
You you believed them? YOU ARE A SPRINT SHILL.,
- 07-10-2007, 05:55 AM #7Guest
Re: How to get out of your SPRINT contract, no charge.
On Mon, 09 Jul 2007 21:27:48 -0500, Scott <[email protected]> wrote:
>Tim Smith <[email protected]> wrote in news:reply_in_group-
>[email protected]:
>
>> In article <[email protected]>,
>> Scott <[email protected]> wrote:
>>> Nice try, karl- they have already said that it was a one-time program
>>> involving less than 2,000 of their customers who were being very
>>> unrealistic in their expectations
>>
>> How is it unrealistic to expect that your bill does not contain $10
>> overcharges?
>>
>
>Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
>the bills cellular providers produce every month are accurate. Are you
>claiming that those released from their contracts are spending hours on the
>phone over a $10 charge? I've seen no such claim
Why would Sprint brag about wanting docile customers.
- 07-10-2007, 05:59 AM #8Guest
Re: How to get out of your SPRINT contract, no charge.
On Tue, 10 Jul 2007 06:02:39 -0400, "Elmo P. Shagnasty"
<[email protected]> wrote:
>In article <[email protected]>,
> Scott , the Sprint shill wrote:
>
>> > How is it unrealistic to expect that your bill does not contain $10
>> > overcharges?
>> >
>>
>> Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
>> the bills cellular providers produce every month are accurate.
>
>I do keep calling Cingular every now and then, to ask why my bill keeps
>changing month to month.
In my case they CRAMed my bill with WHOOPs charges
Once for a bogus 411 call,
Once for a bogus data use.
Only took 2 escalation of my phone call to get the charges taken off,
much harder to do that on Sprint what with their aggressively enforced
6 minute handle time for their CSRs.
All part of the reason I always say: Cingular is worst Cellular
Company, except for all the others.
- 07-10-2007, 06:03 AM #9Guest
Re: How to get out of your SPRINT contract, no charge.
On Tue, 10 Jul 2007 00:07:50 GMT, Impmon <[email protected]> wrote:
>On Mon, 09 Jul 2007 17:59:48 -0500, [email protected] wrote:
>
>>SPRINT would prefer its customers to be docile and never complain, but
>>if you do too much they'll now just cancel you.
>
>I read about that a while ago. You'd have to complain a LOT (almost
>once a day) to get them to consider dropping you and even then, if
>they get an increased number of people complaining since this article
>was posted, Sprint may revise the contract
That would WORK, any unilateral revision of the contract gives
you the optioon of not accepting and getting out of the Contract
without penalty.
>so after a certain number
>of calls, they would start charging you to complain. Or set up an
>automatic 800 line to filter choronic complainer so they'd end up on a
>3 or 4 hours waiting while less frequent complainer get the prefered
>treatment.
>
>Knowing Sprint and its crap service, they would probably charge for
>excessive "frivilous" complainr and still end up collecting more from
>whiners who gets dropped than what the outstanding contract is worth.
>
>The article only mentions the customer don't get charged with early
>termination fee but they could still be charged for the phone if the
>phone was at a discount or free with contract.
Not likely the whole justification for the ETF is the discounting the
price of the phone.
>So beware if you had
>bought a new $500 smart phone and decided you want to get out of the
>existing contract by calling everytime something happens.
I'd love to see someone who got TERMINATED cause they moved and
Sprint was charging them two sales taxes, PROTEST after lots of phone
calls failed to solve the problem.
- 07-10-2007, 12:02 PM #10Todd AllcockGuest
Re: How to get out of your SPRINT contract, no charge.
At 10 Jul 2007 06:59:48 -0500 [email protected] wrote:
> In my case they CRAMed my bill with WHOOPs charges
>
> Once for a bogus 411 call,
>
> Once for a bogus data use.
>
> Only took 2 escalation of my phone call to get the charges taken off,
> much harder to do that on Sprint what with their aggressively enforced
> 6 minute handle time for their CSRs.
>
I used Cingular for a decade, and found their customer service barely
adequate. Simple billing "repairs" would take several phone calls, rate
plan features would randomly disappeae (like no-charge roaming, or
freeN&W) and take a few calls to fix.
The worst was a tower problem that knocked out service in my
neighborhood. It took 90 days to fix, and while Cingular happily
credited my entire bill for that period, as I explained to them, I didn't
want credit, I wanted service!
> All part of the reason I always say: Cingular is worst Cellular
> Company, except for all the others.
Then you obviously haven't tried T-Mobile.
Calling T-Mo CS is always a pleasure- you never feel rushed off the
phone, they're always polite (whereas Cingular reps always seemed
belligerent- as if any service or billing problem was your fault for not
understanding it!) and T-Mo just has a "we're number four so we REALLY
try harder" attitude.
Don't get me wrong- they screw up as well, but they make you feel like
they're working with you rather than against you when solving issues.
They've made great leaps in coverage over the last two years (mostly via
roaming agreements,) and just launched a revolutionary new combined Wi-
Fi/cellular voice service (that seamlessly transfers calls between Wi-Fi
and T- Mo's cell network) on June 27th (two days befre the iPhone launch-
GREAT timing!)
Decent coverage, the best customer service, and excellent value makes T-
Mo the best wireless company in my book. YMMV, of course, depending on
need (like extreme rural coverage, or a particular fruit-nomenclatured
phone, for example...)
--
Posted via a free Usenet account from http://www.teranews.com
- 07-10-2007, 12:02 PM #11Todd AllcockGuest
Re: How to get out of your SPRINT contract, no charge.
At 10 Jul 2007 06:59:48 -0500 [email protected] wrote:
> In my case they CRAMed my bill with WHOOPs charges
>
> Once for a bogus 411 call,
>
> Once for a bogus data use.
>
> Only took 2 escalation of my phone call to get the charges taken off,
> much harder to do that on Sprint what with their aggressively enforced
> 6 minute handle time for their CSRs.
>
I used Cingular for a decade, and found their customer service barely
adequate. Simple billing "repairs" would take several phone calls, rate
plan features would randomly disappeae (like no-charge roaming, or
freeN&W) and take a few calls to fix.
The worst was a tower problem that knocked out service in my
neighborhood. It took 90 days to fix, and while Cingular happily
credited my entire bill for that period, as I explained to them, I didn't
want credit, I wanted service!
> All part of the reason I always say: Cingular is worst Cellular
> Company, except for all the others.
Then you obviously haven't tried T-Mobile.
Calling T-Mo CS is always a pleasure- you never feel rushed off the
phone, they're always polite (whereas Cingular reps always seemed
belligerent- as if any service or billing problem was your fault for not
understanding it!) and T-Mo just has a "we're number four so we REALLY
try harder" attitude.
Don't get me wrong- they screw up as well, but they make you feel like
they're working with you rather than against you when solving issues.
They've made great leaps in coverage over the last two years (mostly via
roaming agreements,) and just launched a revolutionary new combined Wi-
Fi/cellular voice service (that seamlessly transfers calls between Wi-Fi
and T- Mo's cell network) on June 27th (two days befre the iPhone launch-
GREAT timing!)
Decent coverage, the best customer service, and excellent value makes T-
Mo the best wireless company in my book. YMMV, of course, depending on
need (like extreme rural coverage, or a particular fruit-nomenclatured
phone, for example...)
- 07-10-2007, 06:13 PM #12ScottGuest
Re: How to get out of your SPRINT contract, no charge.
[email protected] wrote in
news:[email protected]:
> On Mon, 09 Jul 2007 18:44:37 -0500, Scott <[email protected]> wrote:
>
>>[email protected] wrote in
>>news:[email protected]:
>>
>>>
>>>
>>> SPRINT would prefer its customers to be docile and never complain, but
>>> if you do too much they'll now just cancel you.
>>>
>>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>>> like suppose you want to get an iPhone and go with AT&T,
>>> just call in everyday and complain about your bill, and soon they'll
>>> cancel you without penalty.
>>>
>>> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
>>> zODcwNjgzWj.html
>>>
>>
>>Nice try karl they have already said that it was a one-time program
>>involving less than 2,000 of their customers
>
>
> You you believed them? YOU ARE A SPRINT SHILL.,
>
Got any proof to contrdict me, troll? You don't, but I'm sure you'll
provide us with your latest conspiracy theory.
- 07-10-2007, 06:21 PM #13Guest
Re: How to get out of your SPRINT contract, no charge.
On Tue, 10 Jul 2007 19:13:12 -0500, Scott <[email protected]> wrote:
>[email protected] wrote in
>news:[email protected]:
>
>> On Mon, 09 Jul 2007 18:44:37 -0500, Scott <[email protected]> wrote:
>>
>>>[email protected] wrote in
>>>news:[email protected]:
>>>
>>>>
>>>>
>>>> SPRINT would prefer its customers to be docile and never complain, but
>>>> if you do too much they'll now just cancel you.
>>>>
>>>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>>>> like suppose you want to get an iPhone and go with AT&T,
>>>> just call in everyday and complain about your bill, and soon they'll
>>>> cancel you without penalty.
>>>>
>>>> http://online.wsj.com/article_email/...lMyQjAxMDE3ODA
>>>> zODcwNjgzWj.html
>>>>
>>>
>>>Nice try karl they have already said that it was a one-time program
>>>involving less than 2,000 of their customers
>>
>>
>> You you believed them? YOU ARE A SPRINT SHILL.,
>>
>
>Got any proof to contrdict me, troll? You don't, but I'm sure you'll
>provide us with your latest conspiracy theory.
You're the one that hasn't provided proof. Google will quickly verify
EVERYTHING I state
- 07-10-2007, 07:14 PM #14ScottGuest
Re: How to get out of your SPRINT contract, no charge.
[email protected] wrote in
news:[email protected]:
> On Tue, 10 Jul 2007 19:13:12 -0500, Scott <[email protected]> wrote:
>
>>[email protected] wrote in
>>news:[email protected]:
>>
>>> On Mon, 09 Jul 2007 18:44:37 -0500, Scott <[email protected]> wrote:
>>>
>>>>[email protected] wrote in
>>>>news:[email protected]:
>>>>
>>>>>
>>>>>
>>>>> SPRINT would prefer its customers to be docile and never complain,
>>>>> but if you do too much they'll now just cancel you.
>>>>>
>>>>> So if you want to get out of your contract, NO PENALTY, FOR FREE;
>>>>> like suppose you want to get an iPhone and go with AT&T,
>>>>> just call in everyday and complain about your bill, and soon
>>>>> they'll cancel you without penalty.
>>>>>
>>>>> http://online.wsj.com/article_email/...668-lMyQjAxMDE
>>>>> 3ODA zODcwNjgzWj.html
>>>>>
>>>>
>>>>Nice try karl they have already said that it was a one-time program
>>>>involving less than 2,000 of their customers
>>>
>>>
>>> You you believed them? YOU ARE A SPRINT SHILL.,
>>>
>>
>>Got any proof to contrdict me, troll? You don't, but I'm sure you'll
>>provide us with your latest conspiracy theory.
>
>
> You're the one that hasn't provided proof. Google will quickly verify
> EVERYTHING I state
>
You didn't say anything, you moron. What proof do you need, oh clueless
one?
- 07-10-2007, 07:32 PM #15Tim SmithGuest
Re: How to get out of your SPRINT contract, no charge.
In article <[email protected]>,
Scott <[email protected]> wrote:
> Not unrealistic at all- I wouldn't be surpised to find well over 99.99% of
> the bills cellular providers produce every month are accurate. Are you
> claiming that those released from their contracts are spending hours on the
> phone over a $10 charge? I've seen no such claim in the media.
At least one was:
<http://consumerist.com/consumer/one-...ops-you-becaus
e-you-call-customer-service-too-much-275178.php>
--
--Tim Smith
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