Verizon stores ... bleeech!

On Fri, 27 Jul 2007 22:49:31 GMT, Esmail Bonakdarian
<[email protected]> wrote:

>Does anyone else really dislike going into the Verizon stores?

Nope. Don't mind at all. See my post on how I hate Stinkular/AT&T
stores.

>I really dislike getting intercepted the moment I step into the store
>by some sales drone "directing" me to where I need to go. (with the
>emphasis in "directing" being telling me where to go).

Better than not caring about you, waiting for over an hour, and then
finding out what you wanted they couldn't do and you had to call a
special number (not *611) to do what you needed to do (exchange a
phone - which Verizon does at their store!)

>I like to go into a store, and if I need help ask for it. Otherwise
>I don't want to be bothered.

Then I guess you don't like department stores, car dealerships, or sit
down restaurants where you actually deal with (gasp!) people!

>Today it was even worse than usual. I walked in and this woman came up
>to me and asked me what I wanted. I said I wanted to talk to someone
>briefly about what was involved in changing my number since I was
>moving to a different part of the country, but keeping my Verizon
>mobile. She directed me to a video kiosk so that I could enter my phone
>number and god knows what else.

To put you in the wait queue and to see the proper person. Again,
directing you to the right person, rather than waiting over an hour to
see someone.

>I just wanted to ask a simple question, not play mickey mouse games
>with filling out information etc which would take longer than getting
>my question asked and answered. She told me in a rather rudely tone
>"I am telling you what you have to do" at which point had to laugh
>since I consider myself the customer, and the employees there to provide
>a service. Clearly, she had it backwards as far as I am concerned. She
>then continued to talk to the next customer and ignore me.

>I just walked up to the customer counter, stood briefly in line, asked
>my question, got it answered (?) and left.

Which counter? The one in the front (sales), or the one in the back
(technical) ?

>I find this whole procedure absurd. I'm happy to jump through hoops
>and provide information etc *if* there is a rational reason for it, but
>not if there isn't. Clearly, to ask a brief question does not require
>any of this.

Not that bad at all, considering the crap I get with their
competition, who really doesn't care about customer service.

>If Verizon's network wasn't so good, and their phone support also (in
>my experience), I would be tempted to ditch the service just based on
>having had very poor experiences in these stores.

Go to a reseller store. Then you'll find out how bad they are. I
always go to a corporate store.

>I guess in the future I will rely on their *611 service.

You get 50% of your questions answered wrong, or they just don't know
or don't care. But that could probably be true at the regular store
too. I called *611 to straighten out a billing problem. They did, but
it took a WEEK to get it fixed.

>I really only walked in because I happened to be in the
>neighborhood. I truly find this "intercepting customers at the door"
>incredibly annoying and intrusive. Anyone else bothered by this?

Its standard operating procedure at all stores. Better than being
ignored and waiting to be waited on. Sounds like you would like
Stinkular / AT&T better.

>To make us fill out additional information at some kiosk before
>we can talk to anyone is totally silly.

Again, directing you to the right place, and wait your turn in line.

Sorry, I guess you don't like people very well. Stay away from places
where you need to see people. Sounds like you sit at your computer
hours upon hours a day, thinking the rest of the world interacts the
same way a computer would.

(sigh). Thank goodness I got out of the customer service kind of work
so I wouldn't have to deal with morons like this guy.

---

› See More: Verizon stores ... bleeech!

I hate to go into a cell phone store for any reason.

"Just another customer" <[email protected]> wrote in message
news:[email protected]...
> On Fri, 27 Jul 2007 22:49:31 GMT, Esmail Bonakdarian
> <[email protected]> wrote:
>
> >Does anyone else really dislike going into the Verizon stores?
>
> Nope. Don't mind at all. See my post on how I hate Stinkular/AT&T
> stores.
>
> >I really dislike getting intercepted the moment I step into the store
> >by some sales drone "directing" me to where I need to go. (with the
> >emphasis in "directing" being telling me where to go).
>
> Better than not caring about you, waiting for over an hour, and then
> finding out what you wanted they couldn't do and you had to call a
> special number (not *611) to do what you needed to do (exchange a
> phone - which Verizon does at their store!)
>
> >I like to go into a store, and if I need help ask for it. Otherwise
> >I don't want to be bothered.
>
> Then I guess you don't like department stores, car dealerships, or sit
> down restaurants where you actually deal with (gasp!) people!
>
> >Today it was even worse than usual. I walked in and this woman came up
> >to me and asked me what I wanted. I said I wanted to talk to someone
> >briefly about what was involved in changing my number since I was
> >moving to a different part of the country, but keeping my Verizon
> >mobile. She directed me to a video kiosk so that I could enter my phone
> >number and god knows what else.
>
> To put you in the wait queue and to see the proper person. Again,
> directing you to the right person, rather than waiting over an hour to
> see someone.
>
> >I just wanted to ask a simple question, not play mickey mouse games
> >with filling out information etc which would take longer than getting
> >my question asked and answered. She told me in a rather rudely tone
> >"I am telling you what you have to do" at which point had to laugh
> >since I consider myself the customer, and the employees there to provide
> >a service. Clearly, she had it backwards as far as I am concerned. She
> >then continued to talk to the next customer and ignore me.
>
> >I just walked up to the customer counter, stood briefly in line, asked
> >my question, got it answered (?) and left.
>
> Which counter? The one in the front (sales), or the one in the back
> (technical) ?
>
> >I find this whole procedure absurd. I'm happy to jump through hoops
> >and provide information etc *if* there is a rational reason for it, but
> >not if there isn't. Clearly, to ask a brief question does not require
> >any of this.
>
> Not that bad at all, considering the crap I get with their
> competition, who really doesn't care about customer service.
>
> >If Verizon's network wasn't so good, and their phone support also (in
> >my experience), I would be tempted to ditch the service just based on
> >having had very poor experiences in these stores.
>
> Go to a reseller store. Then you'll find out how bad they are. I
> always go to a corporate store.
>
> >I guess in the future I will rely on their *611 service.
>
> You get 50% of your questions answered wrong, or they just don't know
> or don't care. But that could probably be true at the regular store
> too. I called *611 to straighten out a billing problem. They did, but
> it took a WEEK to get it fixed.
>
> >I really only walked in because I happened to be in the
> >neighborhood. I truly find this "intercepting customers at the door"
> >incredibly annoying and intrusive. Anyone else bothered by this?
>
> Its standard operating procedure at all stores. Better than being
> ignored and waiting to be waited on. Sounds like you would like
> Stinkular / AT&T better.
>
> >To make us fill out additional information at some kiosk before
> >we can talk to anyone is totally silly.
>
> Again, directing you to the right place, and wait your turn in line.
>
> Sorry, I guess you don't like people very well. Stay away from places
> where you need to see people. Sounds like you sit at your computer
> hours upon hours a day, thinking the rest of the world interacts the
> same way a computer would.
>
> (sigh). Thank goodness I got out of the customer service kind of work
> so I wouldn't have to deal with morons like this guy.
>

In article <[email protected]>,
"Chuck" <[email protected]> wrote:

> I hate to go into a cell phone store for any reason.
>
So why go?

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