FAQ for Cingular Wireless

<http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
A comprehensive resource for Cingular Wireless subscribers.
This is a Wikibook to which _anyone_ can contribute.
Comments, corrections, and contributions welcome!

| Contents
|
| 1 General Information
| o 1.1 Is Cingular owned by SBC?
| o 1.2 What is a SIM?
| 2 Phones
| o 2.1 Do GSM Phones Need to be Activated?
| o 2.2 What is Locking?
| o 2.3 When am I Eligible for a Phone Upgrade?
| o 2.4 Where can I Get Help for my Cingular Phone?
| o 2.5 Can I make my phone ring only for certain numbers?
| o 2.6 How can I transfer contacts from old phone to new phone?
| 3 Rate Plans
| o 3.1 What is my Service Agreement?
| o 3.2 How Do I Know How Many Minutes I Have Left?
| o 3.3 What are *Services?
| o 3.4 Rollover
| + 3.4.1 What is Rollover?
| + 3.4.2 How does Rollover Expire?
| + 3.4.3 Do The Minutes Come Off The First Or Last Month?
| o 3.5 Prepaid
| + 3.5.1 What is Prepaid Service?
| + 3.5.2 Can I Use a Regular GSM Phone on Prepaid Service?
| 4 Features
| o 4.1 Call Forwarding
| o 4.2 Caller ID
| + 4.2.1 Can I get Caller ID to show properly for each Family Plan phone?
| o 4.3 Directory Assistance
| o 4.4 Voicemail
| + 4.4.1 What's the Cingular Voicemail Menu?
| + 4.4.2 Can I Delete a Message Without Listening to It?
| + 4.4.3 Why is my Voicemail Indicator Stuck On?
| + 4.4.4 How Can I Reset my Voicemail Password?
| + 4.4.5 Can I Check my Cingular Voicemail from a Landline Phone?
| + 4.4.6 How to adjust ring duration before incoming call goes to voicemail?
| + 4.4.7 What is the cost of voicemail?
| 5 Mobile Device (e.g., Cell Phone) Configuration
| o 5.1 How do I configure my GSM phone for Cingular (or AT&T Wireless Service)?
| + 5.1.1 Cingular (orange) SIM
| + 5.1.2 AT&T Wireless Service (blue) SIM
| o 5.2 What's the Outgoing SMTP (E-mail) Server?
| o 5.3 How Can I Download Pictures and Ringtones to My Phone?
| 6 Network Coverage, ENS, and Signal Quality
| o 6.1 Where are Coverage Maps?
| + 6.1.1 Cingular Coverage Maps
| + 6.1.2 Roaming Coverage Maps
| + 6.1.3 Tower Locations
| o 6.2 Do Cingular and AT&T Wireless customers now have the same coverage?
| o 6.3 Does ENS make for better coverage and/or connections?
| o 6.4 Why does one phone get better signal than another?
| o 6.5 What's the Difference Between 800 and 850 bands?
| o 6.6 What Can I Do About Poor Coverage in My Area?
| o 6.7 Is the 800/850 Band Better Than 1900?
| o 6.8 How Can I Improve My Signal Quality?
| o 6.9 How Long Will TDMA Service Last?
| 7 Messaging
| o 7.1 How Can I Send Messages to Cellular Phones by Computer?
| o 7.2 How Can I Send Messages to Cingular Phones by E-mail?
| + 7.2.1 Cingular (orange SIM) Recipient
| + 7.2.2 AT&T Wireless Service (blue SIM) Recipient
| o 7.3 What are messages from 36245?
| o 7.4 What are messages from numbers like 1010100004?
| o 7.5 How Can I Send E-mail From Any Cingular Phone?
| o 7.6 What are Messaging Services?
| o 7.7 Is Cellular Spam Illegal?
| + 7.7.1 What Can I Do About Cellular Spam?
| o 7.8 Technical Information
| 8 Push To Talk
| o 8.1 What is Push To Talk?
| 9 Data Service
| o 9.1 Can I use my Phone as a Modem?
| o 9.2 What is the Difference Between CSD, GPRS/EGPRS(EDGE) and HSDPA?
| o 9.3 What is the difference between MEdia and Data Connect?
| o 9.4 What is Data Acceleration?
| o 9.5 What is Tethering?
| o 9.6 What is BroadbandConnect?
| o 9.7 How Do I Configure my Phone for Data?
| + 9.7.1 CSD
| + 9.7.2 GPRS/EGPRS/EDGE
| # 9.7.2.1 MEdia Setup
| # 9.7.2.2 Data Connect Setup
| o 9.8 What is Cingular Communication Manager?
| o 9.9 What data speeds are possible with Cingular (GSM)?
| o 9.10 Why is my GPRS, EDGE, UMTS, or HSDPA so slow?
| o 9.11 How To Set the Port Speed in Windows XP?
| 10 Fax
| o 10.1 How Can I Send a Fax From My Cell Phone?
| 11 What are Some Useful Services for Mobile Devices?
| o 11.1 Remote Access
| o 11.2 WAP Downloading and/or Hosting
| 12 What Computer Software Can Be Used With My Phone?
| o 12.1 Management
| o 12.2 Ringtones
| o 12.3 Images
| o 12.4 Messaging Software
| 13 What Are Some Useful WAP Resources?
| 14 What Are Some Useful Downloadable Applications?
| o 14.1 For mobile devices with J2ME (Java Mobile Edition)
| + 14.1.1 J2ME Download Sites
| o 14.2 Mobile Games
| 15 International Calling
| o 15.1 What is the International Calling Format?
| o 15.2 What Are Country Codes?
| o 15.3 How Do I Call Other Countries From the USA?
| o 15.4 In Which Countries Can I Use My GSM phone?
| o 15.5 How Do I Use My Cingular Phone in Other Countries?
| o 15.6 What's the Best Way to Call Back to the USA from Other Countries?
| 16 Miscellaneous
| o 16.1 How can I use an Apple Macintosh with Cingular devices?
| o 16.2 What's that Buzzing in my Speakers?
| o 16.3 How Can a Billing or Contract Problem be Resolved?
| o 16.4 How does Cingular do E911 positioning?
| 17 What is the Internet newsgroup for Cingular Wireless?
| 18 See Also
| o 18.1 Wikipedia
| o 18.2 Cingular on the Web
| o 18.3 Phone Reviews on the Web
| o 18.4 Other Information on the Web

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