Amazing

I've been reading the posts on here for the past 6-8 months...I'm amazed
by all the horrer stories with all the wireless carriers. I have had
Cingular, T-Mobile, and SPCS and never had any problems....NONE, and
maybe in the past Decade only 2-3 dropped calls. I'm starting to wonder
if most of the problems are Consumers just not understanding their plan,
not reading the contracts, mistreating their equipment, or just being
stupid from the onset. If you read the brochures, ask questions of
subjects you don't understand, and treat your phone with care you
shouldn't have any problems.

I was in the Cingular store the other day and I overheard this woman
screaming at a rep because her bill was so hi, he told her that her rate
plan was not what she told him it was supposed to be and that it had
been like that for a year now. He asked her if she had been looking at
her bill. Of course her answer was NO...she told him she pays her bill
by auto debit and throws the bill away, unopened. I'm sorry, but that
is just stupid....espically in Louisiana, my home state...you have 60
days to read over your bill and report errors...if you don't not, the
bill is legally correct and you cannot demand corrections or credits
after that..... Don't demand someone to do something for you when you
didn't hold up your end of the deal....it is your resonsbility to check
before you pay...its called buyer beware, the entire foundation of US
business law...

As for the phone issue...i've seen phones that belong to my friends, All
torn up, dropped, drenchned and then dried out on the windowsill...YOU
HAVE TO TAKE CARE OF YOUR EQUIPMENT...these phones are not made of
stone...they can break...you wouldn't throw your palm or laptop
around...so why do people treat their phones like toys...they are tools
and need to be taken care of.

Oh and yeah, one more thing....Insurance is not a service plan...it
dosn't pay for repairs, it replaces your phone....once again read the
brochure.

Basically Just do your part and take care of your phone, read your bills
when they come in, and ask questions....It will save you alot of
headaches!
--
Thanx,

N W

[posted via phonescoop.com]

---

› See More: Amazing

I do have to agree with you that a big part of the problem with wireless
companies is miscommunication between comsumer and company. With
regards to dropped calls, you have to realize that it can be different
in different parts of the country.

In North Dakota, when using digital, I can always hear someone else's
conversation, and I have a high frequency of dropped calls. When
possible, I prefer to use analog because of its superior quality and
coverage in this state.

In Orlando, Florida, digital is superior over analog, I only experienced
dropped calls when signal was low, I never overheard anybody else's
conversation, and only once did I have a "crossed wire" (which isn't bad
considering how often I talk).

Take a look at the upper midwest; most carriers have minimal to no
service in this area. This means that competition is low.

Where my parents live in North Dakota, until only this year, they had a
choice between 2 Verizon plans: 60 anytime minutes for $24.99 (no
night/weekend minutes, long distance extra) or 120 anytime minutes for
$44.99 (again, no night or weekend minutes, long distance extra). Not
only that, they would get a phone number from a town 70 miles away, so
to call thier land-line phone, while standing in front of it, they'd get
long distance charges!

Verizon is the only American company that has invested in Northwest
North Dakota, but there are several Canadian companies that have signal
strong enough to penetrate up to 50 miles into the United States.

I have, in North Dakota, seen my fair share of consumers being pushed
around. I mean, it's not like they can switch carriers, so it doesn't
matter. I've learned about how CellularOne is a "false brand", with 47
companies doing business as CellularOne, but you can't transfer to
another company if you move to another part of the country.

In well established areas, competition is high, quality is much higher,
and consumer are more picky.

I'm not arguing with anything you are saying, I'm just reminding you
that things are not the same in other areas of the country. I have
Cingular and I have had great luck with them. I am on the Preferred
Nation plan (an excellent value) and live where the nearest Cingular
store takes approximately 14 hours of 75 mph driving. (I live in
Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois).

About Dakota

N W wrote:
> I've been reading the posts on here for the past 6-8 months...I'm amazed
> by all the horrer stories with all the wireless carriers. I have had
> Cingular, T-Mobile, and SPCS and never had any problems....NONE, and
> maybe in the past Decade only 2-3 dropped calls. I'm starting to wonder
> if most of the problems are Consumers just not understanding their plan,
> not reading the contracts, mistreating their equipment, or just being
> stupid from the onset. If you read the brochures, ask questions of
> subjects you don't understand, and treat your phone with care you
> shouldn't have any problems.
>
> I was in the Cingular store the other day and I overheard this woman
> screaming at a rep because her bill was so hi, he told her that her rate
> plan was not what she told him it was supposed to be and that it had
> been like that for a year now. He asked her if she had been looking at
> her bill. Of course her answer was NO...she told him she pays her bill
> by auto debit and throws the bill away, unopened. I'm sorry, but that
> is just stupid....espically in Louisiana, my home state...you have 60
> days to read over your bill and report errors...if you don't not, the
> bill is legally correct and you cannot demand corrections or credits
> after that..... Don't demand someone to do something for you when you
> didn't hold up your end of the deal....it is your resonsbility to check
> before you pay...its called buyer beware, the entire foundation of US
> business law...
>
> As for the phone issue...i've seen phones that belong to my friends, All
> torn up, dropped, drenchned and then dried out on the windowsill...YOU
> HAVE TO TAKE CARE OF YOUR EQUIPMENT...these phones are not made of
> stone...they can break...you wouldn't throw your palm or laptop
> around...so why do people treat their phones like toys...they are tools
> and need to be taken care of.
>
> Oh and yeah, one more thing....Insurance is not a service plan...it
> dosn't pay for repairs, it replaces your phone....once again read the
> brochure.
>
> Basically Just do your part and take care of your phone, read your bills
> when they come in, and ask questions....It will save you alot of
> headaches!

Right on!!

I have had US Cell, from 98-02, then CIngular from 02- few days ago.
Have maybe a total of 10-15 dropped calls, OUT OF the 10,000 + I've
made.
I had a few problems with thier CSRs, giving me information, then
having the reps at the retail store giving me completely different
information. Yeah, generally people are stupid, and they don't ask
enough questions, or don't understand things. They are probably too
distracted by shiny new phones, and getting features that they won't
ever use (or know how)>





[email protected] (N W) wrote in message news:<[email protected]>...
> I've been reading the posts on here for the past 6-8 months...I'm amazed
> by all the horrer stories with all the wireless carriers. I have had
> Cingular, T-Mobile, and SPCS and never had any problems....NONE, and
> maybe in the past Decade only 2-3 dropped calls. I'm starting to wonder
> if most of the problems are Consumers just not understanding their plan,
> not reading the contracts, mistreating their equipment, or just being
> stupid from the onset. If you read the brochures, ask questions of
> subjects you don't understand, and treat your phone with care you
> shouldn't have any problems.
>
> I was in the Cingular store the other day and I overheard this woman
> screaming at a rep because her bill was so hi, he told her that her rate
> plan was not what she told him it was supposed to be and that it had
> been like that for a year now. He asked her if she had been looking at
> her bill. Of course her answer was NO...she told him she pays her bill
> by auto debit and throws the bill away, unopened. I'm sorry, but that
> is just stupid....espically in Louisiana, my home state...you have 60
> days to read over your bill and report errors...if you don't not, the
> bill is legally correct and you cannot demand corrections or credits
> after that..... Don't demand someone to do something for you when you
> didn't hold up your end of the deal....it is your resonsbility to check
> before you pay...its called buyer beware, the entire foundation of US
> business law...
>
> As for the phone issue...i've seen phones that belong to my friends, All
> torn up, dropped, drenchned and then dried out on the windowsill...YOU
> HAVE TO TAKE CARE OF YOUR EQUIPMENT...these phones are not made of
> stone...they can break...you wouldn't throw your palm or laptop
> around...so why do people treat their phones like toys...they are tools
> and need to be taken care of.
>
> Oh and yeah, one more thing....Insurance is not a service plan...it
> dosn't pay for repairs, it replaces your phone....once again read the
> brochure.
>
> Basically Just do your part and take care of your phone, read your bills
> when they come in, and ask questions....It will save you alot of
> headaches!

In article <[email protected]>, [email protected]
says...
> Oh and yeah, one more thing....Insurance is not a service plan...it
> dosn't pay for repairs, it replaces your phone....once again read the
> brochure.
Guess that depends on the insurance. Mine has paid for repairing phones
several times, both minor (broken earphone jack) to major (new MB). The
only time they chose to replace the phone was when I dropped a StarTac
off the roof onto concrete (don't do that :-)

--
Jud
Dallas TX USA

Cingular's phone insurance through Lock\Line only replaces the phone, it
doesn't repair

--
Thanx,

N W


Jud Hardcastle <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>, [email protected]
> says...
> > Oh and yeah, one more thing....Insurance is not a service plan...it
> > dosn't pay for repairs, it replaces your phone....once again read the
> > brochure.
> Guess that depends on the insurance. Mine has paid for repairing phones
> several times, both minor (broken earphone jack) to major (new MB). The
> only time they chose to replace the phone was when I dropped a StarTac
> off the roof onto concrete (don't do that :-)
>
> --
> Jud
> Dallas TX USA

[posted via phonescoop.com]

About Dakota <[email protected]> wrote in message news:<[email protected]>...

> I'm not arguing with anything you are saying, I'm just reminding you
> that things are not the same in other areas of the country. I have
> Cingular and I have had great luck with them. I am on the Preferred
> Nation plan (an excellent value) and live where the nearest Cingular
> store takes approximately 14 hours of 75 mph driving. (I live in
> Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois).

Is Cingular not complaining if/when 100% of your usage is off their
network? I know other companies (like SPCS on their F&C America plan)
require a minimum 50% usage on the native network. Does Cingular not
enforce this? Essentially you're using Western Wireless service at
Cingular's rates, but the bill Cingular gets from WWCA is bound to
greatly exceed the bill you get from Cingular. I'd be surprised if
they go along with this month after month.

> About Dakota <[email protected]> wrote in message news:<[email protected]>...

>

> > I'm not arguing with anything you are saying, I'm just reminding you

> > that things are not the same in other areas of the country. I have

> > Cingular and I have had great luck with them. I am on the Preferred

> > Nation plan (an excellent value) and live where the nearest Cingular

> > store takes approximately 14 hours of 75 mph driving. (I live in

> > Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois).



[email protected] (XFF) wrote in article
<[email protected]>:

> Is Cingular not complaining if/when 100% of your usage is off their

> network? I know other companies (like SPCS on their F&C America plan)

> require a minimum 50% usage on the native network. Does Cingular not

> enforce this? Essentially you're using Western Wireless service at

> Cingular's rates, but the bill Cingular gets from WWCA is bound to

> greatly exceed the bill you get from Cingular. I'd be surprised if

> they go along with this month after month



The Preferred Nation plans include roaming charges where necessary. I
would guess that Cingular either has a tower there, or has a favorable
deal with whoever DOES have a tower there.



Otherwise, each call would accrue roaming charges of $.79/minute, which
may or may not exceed what the actual carrier is charging back to cover
the call.



[posted via phonescoop.com]

Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy
owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West).
Although I do have to admit the agreement works much in my favor, I have
seem diminished quality with this provider (with native subscribers, as
well).

AD

Jim Smith wrote:
>>About Dakota <[email protected]> wrote in message news:<[email protected]>...
>
>
>
>>>I'm not arguing with anything you are saying, I'm just reminding you
>>
>
>>>that things are not the same in other areas of the country. I have
>>
>
>>>Cingular and I have had great luck with them. I am on the Preferred
>>
>
>>>Nation plan (an excellent value) and live where the nearest Cingular
>>
>
>>>store takes approximately 14 hours of 75 mph driving. (I live in
>>
>
>>>Bismarck, North Dakota, and the nearest store is near Chicago, Illiniois).
>>
>
>
>
> [email protected] (XFF) wrote in article
> <[email protected]>:
>
>
>>Is Cingular not complaining if/when 100% of your usage is off their
>
>
>>network? I know other companies (like SPCS on their F&C America plan)
>
>
>>require a minimum 50% usage on the native network. Does Cingular not
>
>
>>enforce this? Essentially you're using Western Wireless service at
>
>
>>Cingular's rates, but the bill Cingular gets from WWCA is bound to
>
>
>>greatly exceed the bill you get from Cingular. I'd be surprised if
>
>
>>they go along with this month after month
>
>
>
>
> The Preferred Nation plans include roaming charges where necessary. I
> would guess that Cingular either has a tower there, or has a favorable
> deal with whoever DOES have a tower there.
>
>
>
> Otherwise, each call would accrue roaming charges of $.79/minute, which
> may or may not exceed what the actual carrier is charging back to cover
> the call.
>
>
>
> [posted via phonescoop.com]

About Dakota <[email protected]> wrote in message news:<[email protected]>...

> Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy
> owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West).
> Although I do have to admit the agreement works much in my favor, I have
> seem diminished quality with this provider (with native subscribers, as
> well).

Regardless of the quality you receive from WWCA, they still charge
Cingular for every minute you're on their network. My question was
whether Cingular has some kind of restriction in their fine print how
much of your usage can be off their native system. How long have you
been doing this?

I'm sorry. I had a post, but it apparently didn't send correctly, I saw
an error, but thought it posted anyway.

In my contract, it states that if more than 50% of usage is off Cingular
owned networks for 3 consecutive months, Cingular, at its discretion,
can cancel my services. (something like that, I'm not unfiling the
contract to get the exact words). Anyhow, in the fine print of my
contract, it states that if *I* cancel service before my obligation is
up, I will be repsonsible for the prorated early termination fee. My
contract does not imply that I will be responsible for any early
termination fees if Cingular cancels my service for reasons other than
nonpayment of account. For me, it's a win/win situation. I either get
to keep Cingular as my carrier, who has been good to me, or I get out of
a contract with no early termination fees. Although I would prefer to
keep Cingular, I would not hold this against them, as I know how the
prnciples of roaming work.

AD

XFF wrote:
> About Dakota <[email protected]> wrote in message news:<[email protected]>...
>
>
>>Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy
>>owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West).
>>Although I do have to admit the agreement works much in my favor, I have
>>seem diminished quality with this provider (with native subscribers, as
>>well).
>
>
> Regardless of the quality you receive from WWCA, they still charge
> Cingular for every minute you're on their network. My question was
> whether Cingular has some kind of restriction in their fine print how
> much of your usage can be off their native system. How long have you
> been doing this?

I'm sorry. I had a post, but it apparently didn't send correctly, I saw
an error, but thought it posted anyway.

In my contract, it states that if more than 50% of usage is off Cingular
owned networks for 3 consecutive months, Cingular, at its discretion,
can cancel my services. (something like that, I'm not unfiling the
contract to get the exact words). Anyhow, in the fine print of my
contract, it states that if *I* cancel service before my obligation is
up, I will be repsonsible for the prorated early termination fee. My
contract does not imply that I will be responsible for any early
termination fees if Cingular cancels my service for reasons other than
nonpayment of account. For me, it's a win/win situation. I either get
to keep Cingular as my carrier, who has been good to me, or I get out of
a contract with no early termination fees. Although I would prefer to
keep Cingular, I would not hold this against them, as I know how the
prnciples of roaming work.

AD

XFF wrote:
> About Dakota <[email protected]> wrote in message news:<[email protected]>...
>
>
>>Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy
>>owned subsuidiaries of Western Wireless, Inc. d/b/a CellularOne(West).
>>Although I do have to admit the agreement works much in my favor, I have
>>seem diminished quality with this provider (with native subscribers, as
>>well).
>
>
> Regardless of the quality you receive from WWCA, they still charge
> Cingular for every minute you're on their network. My question was
> whether Cingular has some kind of restriction in their fine print how
> much of your usage can be off their native system. How long have you
> been doing this?

AT&T Wireless has the same thing as well. More than 50% of usage on
other network, and they can cancel your service. Most roaming
'agreements' work out that Company A bills Company B around three
dollars a minute.

And you think .69 cents a minute is bad.

[posted via phonescoop.com]

Actually, I may have it made. I have a friend from South Dakota who has
Cingular. In his contract, it says that Cingular reserves the right to
terminate service if less than 50% of monthly usage is in Cingular
licensed markets. He lives in some small town in South Dakota, I can't
remember the name. He found out that Cingular does have some spectrum
in South Dakota, although it remains unused. He lived in a "Cingular"
market. After he got disconnected (5 months past contract expiration),
he fought with this, and they reconnected him today.

I obtained the following from the FCC, Cingular Interactive L.P. is in
fact a subsidiary of Cingular Wireless, but I'm not sure how they are
connected.

Call sign: KNNX640
Licensee name: Cingular Interactive L.P.
FRN: 0003293248
Radio Service: YD
Status: Active
Expiration Date: 08/12/2006

Call sign: KNNX660
Licensee name: Cingular Interactive L.P.
FRN: 0003293248
Radio Service: YD
Status: Active
Expiration Date: 08/12/2006

I checked both the SBC Communications and the BellSouth 2002 financials,
and Cingular Interactive is indeed listed...but separately from
"Cellular/PCS Customers" (in BellSouth financials).

AD



About Dakota wrote:
> I'm sorry. I had a post, but it apparently didn't send correctly, I saw
> an error, but thought it posted anyway.
>
> In my contract, it states that if more than 50% of usage is off Cingular
> owned networks for 3 consecutive months, Cingular, at its discretion,
> can cancel my services. (something like that, I'm not unfiling the
> contract to get the exact words). Anyhow, in the fine print of my
> contract, it states that if *I* cancel service before my obligation is
> up, I will be repsonsible for the prorated early termination fee. My
> contract does not imply that I will be responsible for any early
> termination fees if Cingular cancels my service for reasons other than
> nonpayment of account. For me, it's a win/win situation. I either get
> to keep Cingular as my carrier, who has been good to me, or I get out of
> a contract with no early termination fees. Although I would prefer to
> keep Cingular, I would not hold this against them, as I know how the
> prnciples of roaming work.
>
> AD
>
> XFF wrote:
>
>> About Dakota <[email protected]> wrote in message
>> news:<[email protected]>...
>>
>>
>>> Cingular roams on WWC Holdings, Inc. and WWC Licence LLC, both wholy
>>> owned subsuidiaries of Western Wireless, Inc. d/b/a
>>> CellularOne(West). Although I do have to admit the agreement works
>>> much in my favor, I have seem diminished quality with this provider
>>> (with native subscribers, as well).
>>
>>
>>
>> Regardless of the quality you receive from WWCA, they still charge
>> Cingular for every minute you're on their network. My question was
>> whether Cingular has some kind of restriction in their fine print how
>> much of your usage can be off their native system. How long have you
>> been doing this?
>
>