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- 09-21-2003, 04:57 PM #1Josue MartinezGuest
What the Hell do you think they do ATT or T-Mobile or Cingular? It's the
same with all the other carriers. I've worked with ATT and T-Mobile and
I have been those supposed supervisors you speak of. Stop the *****ing
get a life and realize not everything can be delivered as promised. {SEE
IT'S NOT JUST A ****ING TRICK SPRINT HAS THEY ALL DO THE SAME ****!}
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Jim Smith) wrote:
>
> > No.
> > 1) Lying is not ethical.
> > 2) Lying is not an effective long-term strategy.
>
> But lying is apparently standard procedure at SprintPCS Customer Service.
>
> A Sprint apologist posted earlier today how much better Customer Service
> is. Maybe their bosses instructed them to do so. So I called in, had a 3
> minute wait (good for Sprint) to get to a live person, who had no
> authority to make the adjustment I needed, so I asked that the call be
> escalated. 5 minutes later, I am transfered not to a supervisor as
> promised but to another CSR. This is a typical SprintPCS trick; and
> undoubtably part of the reason SprintPCS Customer Service was just
> ranked last in the industry by JD Power.
[posted via phonescoop.com]
› See More: SprintPCS Customer Service unchanged. SO?
- 09-22-2003, 05:11 AM #2Phill.Guest
Re: SprintPCS Customer Service unchanged. SO?
In article <[email protected]>,
[email protected] (Josue Martinez) wrote:
> {SEE
> IT'S NOT JUST A xxxxx TRICK SPRINT HAS THEY ALL DO THE SAME xxxx!}
A: That doesn't make it right.
B: Your language lowers your credibility.
- 09-22-2003, 08:13 AM #3Steven J SobolGuest
Re: SprintPCS Customer Service unchanged. SO?
In alt.cellular Phill. <[email protected]> wrote:
> A: That doesn't make it right.
> B: Your language lowers your credibility.
Like your morphing lowers yours....
--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 09-22-2003, 01:05 PM #4VZW GuyGuest
Re: SprintPCS Customer Service unchanged. SO?
LOL good point! 1 for Steve 0 for Phill, Phillippe, wutever
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.
Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> In alt.cellular Phill. <[email protected]> wrote:
> > A: That doesn't make it right.
> > B: Your language lowers your credibility.
>
> Like your morphing lowers yours....
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]
[posted via phonescoop.com]
- 09-22-2003, 03:25 PM #5VZW GuyGuest
Re: SprintPCS Customer Service unchanged. SO?
Let me ask Phill. (Which I think is funny cuz you use to complain about
O/Siris calling you that) But anyways, umm How will you know if Sprint
Customer Service is getting any better?? Do you call them on a daily
basis to find out?? If you do, that is lame, even for you..
I admitt and by far an apologist, Sprint DOES have its problems.. But in
my OWN experience out of 3 yrs, I have only had ONE bad experience with
them, but technically, I KNEW they were following the rules, It was just
the unwillingness to be sympothetic to my position.. But then again I
was dealing with the colections dept, which is outsourced anyways, and
not a true Sprint CC center.
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.
"Phill." <[email protected]> wrote in article
<[email protected]>:
> These Sprint apologists lamely want to make me the issue, when the issue
> is Sprint's abysmal customer service which monthly they claim "is
> getting better", until that days postings prove otherwise.
[posted via phonescoop.com]
- 09-22-2003, 03:39 PM #6Phill.Guest
Re: SprintPCS Customer Service unchanged. SO?
In article <[email protected]>,
[email protected] (VZW Guy) wrote:
> Let me ask Phill. (Which I think is funny cuz you use to complain about
> O/Siris calling you that) But anyways, umm How will you know if Sprint
> Customer Service is getting any better?? Do you call them on a daily
> basis to find out?? If you do, that is lame, even for you..
I know by the posts here and other places on the Internet.
Hadn't called in over a month before yesterday.
- 09-22-2003, 04:38 PM #7Josue MartinezGuest
Re: SprintPCS Customer Service unchanged. SO?
1. It's just I had enough of the complaints, i think the focus of
these groups is to help, not to always be attacking
2. I used language that is offensive and grabs attention in order for
the point to be taken a little bit more seriuosly. When otherwise it
would most likely be ignored or not looked over.
It is pointless to assume everything will always be met as
promised, it would be nice. But this is how the world is in no matter
what area of life it is. Your a grown person you should know how it is.
Is that any better?
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Josue Martinez) wrote:
>
> > {SEE
> > IT'S NOT JUST A xxxxx TRICK SPRINT HAS THEY ALL DO THE SAME xxxx!}
>
> A: That doesn't make it right.
> B: Your language lowers your credibility.
[posted via phonescoop.com]
- 09-22-2003, 04:45 PM #8VZW GuyGuest
Re: SprintPCS Customer Service unchanged. SO?
Ok I see you view on that, BUT how often do people actually post the
GOOD stuff?? People expect GOOD customer service, and IF they recive it,
they usually don't go posting it on newsgroup becuz they think it is
suppose to be that way anyways, so they think its nothing to brag about.
typically people complain about their bad expereince as a way to get
back at the company.. you know that person tells one person, who tells
five other people thing... So technically relying just on the
information given in a news group or a survey does not give the whole
picture.. Have you ever had good customer service with Sprint?? If so
please share it with us.. not just the Negative points of view all
time..
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > Let me ask Phill. (Which I think is funny cuz you use to complain about
> > O/Siris calling you that) But anyways, umm How will you know if Sprint
> > Customer Service is getting any better?? Do you call them on a daily
> > basis to find out?? If you do, that is lame, even for you..
>
> I know by the posts here and other places on the Internet.
> Hadn't called in over a month before yesterday.
[posted via phonescoop.com]
- 09-23-2003, 08:13 AM #9Phill.Guest
Re: SprintPCS Customer Service unchanged. SO?
In article <[email protected]>,
[email protected] (VZW Guy) wrote:
> Ok I see you view on that, BUT how often do people actually post the
> GOOD stuff?? People expect GOOD customer service, and IF they recive it,
> they usually don't go posting it on newsgroup becuz they think it is
> suppose to be that way anyways,
Nonsense. Smith looks for any excuse to post it.
- 01-01-2004, 12:00 AM #10Phill.Guest
Re: SprintPCS Customer Service unchanged. SO?
User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
Message-ID: <[email protected]>
Lines: 27
Date: Mon, 22 Sep 2003 19:29:58 GMT
NNTP-Posting-Host: 66.32.49.170
X-Complaints-To: [email protected]
X-Trace: newsread2.news.atl.earthlink.net 1064258998 66.32.49.170 (Mon, 22 Sep 2003 15:29:58 EDT)
NNTP-Posting-Date: Mon, 22 Sep 2003 15:29:58 EDT
Xref: news.newshosting.com alt.cellular:40405 alt.cellular.cingular:22518 alt.cellular.gsm.carriers.voicestream:50335 alt.cellular.sprintpcs:115090 alt.cellular.verizon:119070
In article <[email protected]>,
[email protected] (VZW Guy) wrote:
> LOL good point! 1 for Steve 0 for Phill, Phillippe, wutever
> --
> Statements made by me are of my opinion and knowledge, and do not
> express those by Verizon Wireless(R).
> Any information I give is subject to change without notice, and may not
> be completely accurate.
>
>
> Steven J Sobol <[email protected]> wrote in article
> <[email protected]>:
> > In alt.cellular Phill. <[email protected]> wrote:
> > > A: That doesn't make it right.
> > > B: Your language lowers your credibility.
> >
> > Like your morphing lowers yours....
I morph because I can, it does not get injected into my messages. But
time to morph some more. Thanks for reminding me.
These Sprint apologists lamely want to make me the issue, when the issue
is Sprint's abysmal customer service which monthly they claim "is
getting better", until that days postings prove otherwise.
And to remind smitty, I love my SprintPCS retention deal.
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