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  1. #1
    Josue Martinez
    Guest
    What the Hell do you think they do ATT or T-Mobile or Cingular? It's the
    same with all the other carriers. I've worked with ATT and T-Mobile and
    I have been those supposed supervisors you speak of. Stop the *****ing
    get a life and realize not everything can be delivered as promised. {SEE
    IT'S NOT JUST A ****ING TRICK SPRINT HAS THEY ALL DO THE SAME ****!}

    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (Jim Smith) wrote:
    >
    > > No.
    > > 1) Lying is not ethical.
    > > 2) Lying is not an effective long-term strategy.

    >
    > But lying is apparently standard procedure at SprintPCS Customer Service.
    >
    > A Sprint apologist posted earlier today how much better Customer Service
    > is. Maybe their bosses instructed them to do so. So I called in, had a 3
    > minute wait (good for Sprint) to get to a live person, who had no
    > authority to make the adjustment I needed, so I asked that the call be
    > escalated. 5 minutes later, I am transfered not to a supervisor as
    > promised but to another CSR. This is a typical SprintPCS trick; and
    > undoubtably part of the reason SprintPCS Customer Service was just
    > ranked last in the industry by JD Power.


    [posted via phonescoop.com]



    See More: SprintPCS Customer Service unchanged. SO?




  2. #2
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    In article <[email protected]>,
    [email protected] (Josue Martinez) wrote:

    > {SEE
    > IT'S NOT JUST A xxxxx TRICK SPRINT HAS THEY ALL DO THE SAME xxxx!}


    A: That doesn't make it right.
    B: Your language lowers your credibility.



  3. #3
    Steven J Sobol
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    In alt.cellular Phill. <[email protected]> wrote:
    > A: That doesn't make it right.
    > B: Your language lowers your credibility.


    Like your morphing lowers yours....

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  4. #4
    VZW Guy
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    LOL good point! 1 for Steve 0 for Phill, Phillippe, wutever
    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    Steven J Sobol <[email protected]> wrote in article
    <[email protected]>:
    > In alt.cellular Phill. <[email protected]> wrote:
    > > A: That doesn't make it right.
    > > B: Your language lowers your credibility.

    >
    > Like your morphing lowers yours....
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    [posted via phonescoop.com]



  5. #5
    VZW Guy
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    Let me ask Phill. (Which I think is funny cuz you use to complain about
    O/Siris calling you that) But anyways, umm How will you know if Sprint
    Customer Service is getting any better?? Do you call them on a daily
    basis to find out?? If you do, that is lame, even for you..

    I admitt and by far an apologist, Sprint DOES have its problems.. But in
    my OWN experience out of 3 yrs, I have only had ONE bad experience with
    them, but technically, I KNEW they were following the rules, It was just
    the unwillingness to be sympothetic to my position.. But then again I
    was dealing with the colections dept, which is outsourced anyways, and
    not a true Sprint CC center.

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:

    > These Sprint apologists lamely want to make me the issue, when the issue
    > is Sprint's abysmal customer service which monthly they claim "is
    > getting better", until that days postings prove otherwise.


    [posted via phonescoop.com]



  6. #6
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > Let me ask Phill. (Which I think is funny cuz you use to complain about
    > O/Siris calling you that) But anyways, umm How will you know if Sprint
    > Customer Service is getting any better?? Do you call them on a daily
    > basis to find out?? If you do, that is lame, even for you..


    I know by the posts here and other places on the Internet.
    Hadn't called in over a month before yesterday.



  7. #7
    Josue Martinez
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    1. It's just I had enough of the complaints, i think the focus of
    these groups is to help, not to always be attacking
    2. I used language that is offensive and grabs attention in order for
    the point to be taken a little bit more seriuosly. When otherwise it
    would most likely be ignored or not looked over.
    It is pointless to assume everything will always be met as
    promised, it would be nice. But this is how the world is in no matter
    what area of life it is. Your a grown person you should know how it is.
    Is that any better?

    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (Josue Martinez) wrote:
    >
    > > {SEE
    > > IT'S NOT JUST A xxxxx TRICK SPRINT HAS THEY ALL DO THE SAME xxxx!}

    >
    > A: That doesn't make it right.
    > B: Your language lowers your credibility.


    [posted via phonescoop.com]



  8. #8
    VZW Guy
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    Ok I see you view on that, BUT how often do people actually post the
    GOOD stuff?? People expect GOOD customer service, and IF they recive it,
    they usually don't go posting it on newsgroup becuz they think it is
    suppose to be that way anyways, so they think its nothing to brag about.
    typically people complain about their bad expereince as a way to get
    back at the company.. you know that person tells one person, who tells
    five other people thing... So technically relying just on the
    information given in a news group or a survey does not give the whole
    picture.. Have you ever had good customer service with Sprint?? If so
    please share it with us.. not just the Negative points of view all
    time..

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (VZW Guy) wrote:
    >
    > > Let me ask Phill. (Which I think is funny cuz you use to complain about
    > > O/Siris calling you that) But anyways, umm How will you know if Sprint
    > > Customer Service is getting any better?? Do you call them on a daily
    > > basis to find out?? If you do, that is lame, even for you..

    >
    > I know by the posts here and other places on the Internet.
    > Hadn't called in over a month before yesterday.


    [posted via phonescoop.com]



  9. #9
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > Ok I see you view on that, BUT how often do people actually post the
    > GOOD stuff?? People expect GOOD customer service, and IF they recive it,
    > they usually don't go posting it on newsgroup becuz they think it is
    > suppose to be that way anyways,


    Nonsense. Smith looks for any excuse to post it.



  10. #10
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged. SO?

    User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
    Message-ID: <[email protected]>
    Lines: 27
    Date: Mon, 22 Sep 2003 19:29:58 GMT
    NNTP-Posting-Host: 66.32.49.170
    X-Complaints-To: [email protected]
    X-Trace: newsread2.news.atl.earthlink.net 1064258998 66.32.49.170 (Mon, 22 Sep 2003 15:29:58 EDT)
    NNTP-Posting-Date: Mon, 22 Sep 2003 15:29:58 EDT
    Xref: news.newshosting.com alt.cellular:40405 alt.cellular.cingular:22518 alt.cellular.gsm.carriers.voicestream:50335 alt.cellular.sprintpcs:115090 alt.cellular.verizon:119070

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > LOL good point! 1 for Steve 0 for Phill, Phillippe, wutever
    > --
    > Statements made by me are of my opinion and knowledge, and do not
    > express those by Verizon Wireless(R).
    > Any information I give is subject to change without notice, and may not
    > be completely accurate.
    >
    >
    > Steven J Sobol <[email protected]> wrote in article
    > <[email protected]>:
    > > In alt.cellular Phill. <[email protected]> wrote:
    > > > A: That doesn't make it right.
    > > > B: Your language lowers your credibility.

    > >
    > > Like your morphing lowers yours....


    I morph because I can, it does not get injected into my messages. But
    time to morph some more. Thanks for reminding me.

    These Sprint apologists lamely want to make me the issue, when the issue
    is Sprint's abysmal customer service which monthly they claim "is
    getting better", until that days postings prove otherwise.

    And to remind smitty, I love my SprintPCS retention deal.



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