JD Power Rankings 2003 for Wireless Carriers

"William Bray" <[email protected]> wrote in message
news:[email protected]...
> I don't put much stock in JD Powers. I notice they tend to pay more
> attention to people who pamper them. I

You wouldn't say that if the results came out the way you wanted.

---

› See More: JD Power Rankings 2003 for Wireless Carriers

"Mr T" <[email protected]> wrote in message
news:[email protected]...
> I think the JD Powers surveys always suck and hold no merit whatsoever.

Why do you "think" that? Back it up with some facts.

I didn't say anything about a study. It must take some "REAL" research
to list all the carriers in Alphabetical order on the left of the page
and put a couple of them to the right of the page and say these are the
best. That survey is a heap of crap unless they go into DETAILS.

[email protected] (Sam Iam) wrote in article
<[email protected]>:
> Well there is an intelligent and well substantiated opinion. Surely we
> should all believe the "Mr T" study.
>
> LOL
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

And your 2 cents even less than both!!

"Carl." <[email protected]> wrote in article
<[email protected]>:
> Your opinion is worth even less than their studies.
>
> "Mr T" <[email protected]> wrote in message
> news:[email protected]...
> > I think the JD Powers surveys always suck and hold no merit whatsoever.
> >
> > [email protected] (JT) wrote in article
> > <[email protected]>:
> > > Hot of the press as of 09/30/2003.
> > >
> > >
> > > http://www.jdpa.com/studies_jdpower/...asp?ID=2003113
> >
> > [posted via phonescoop.com]
>
>
> ---
> Update your PC at http://windowsupdate.microsoft.com
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003
>
>

[posted via phonescoop.com]

>http://www.jdpa.com/studies_jdpower/...asp?ID=2003113

You have to wonder about a report that claims:

The average minutes included in a typical service plan is 1,623.

I'm sure there are lots of ways of calculating "average minutes
included," including various ways of accounting for weekend/night/M2M
minutes and so forth, but I'm also sure that most people feel they
have significantly less time on their plans.

Amazing the folks that will attack the messenger when they can't handle
the message.

JD Power rated Verizon best and Sprint worst for customer service.

"Mr T" <[email protected]> wrote in message
news:[email protected]...
> I didn't say anything about a study. It must take some "REAL" research
> to list all the carriers in Alphabetical order on the left of the page
> and put a couple of them to the right of the page and say these are the
> best. That survey is a heap of crap unless they go into DETAILS.
>
> [email protected] (Sam Iam) wrote in article
> <[email protected]>:
> > Well there is an intelligent and well substantiated opinion. Surely we
> > should all believe the "Mr T" study.
> >
> > LOL
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]


http://www.jdpower.com/news/releases...03074&search=1

Sprint was last.

At least you get it.

"Mr T" <[email protected]> wrote in message
news:[email protected]...
> And your 2 cents even less than both!!
>
> "Carl." <[email protected]> wrote in article
> <[email protected]>:
> > Your opinion is worth even less than their studies.
> >
> > "Mr T" <[email protected]> wrote in message
> > news:[email protected]...
> > > I think the JD Powers surveys always suck and hold no merit
whatsoever.
> > >
> > > [email protected] (JT) wrote in article
> > > <[email protected]>:
> > > > Hot of the press as of 09/30/2003.
> > > >
> > > >
> > > > http://www.jdpa.com/studies_jdpower/...asp?ID=2003113
> > >
> > > [posted via phonescoop.com]
> >
> >
> > ---
> > Update your PC at http://windowsupdate.microsoft.com
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003
> >
> >
>
> [posted via phonescoop.com]


---
Update your PC at http://windowsupdate.microsoft.com
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.522 / Virus Database: 320 - Release Date: 9/30/2003

"William Bray" <[email protected]> wrote in message
news:[email protected]...
> I don't put much stock in JD Powers. I notice they tend to pay more
> attention to people who pamper them. I have been hearing a commercial
> lately in which JD Powers is mentioned almost twenty times. The actual
> product advertised sucks.
>
> [email protected] (JT) wrote in article
> <[email protected]>:
> > Hot of the press as of 09/30/2003.
> >
> >
> > http://www.jdpa.com/studies_jdpower/...asp?ID=2003113
>
> [posted via phonescoop.com]


Got a link to something that discredits them? If you do, I'll read it.
Otherwise, I find JD Powers to be more reputable than you.

"Dr. Joel M. Hoffman" <[email protected]> wrote in message
news:[email protected]...
> >http://www.jdpa.com/studies_jdpower/...asp?ID=2003113
>
> You have to wonder about a report that claims:
>
> The average minutes included in a typical service plan is 1,623.
>
> I'm sure there are lots of ways of calculating "average minutes
> included," including various ways of accounting for weekend/night/M2M
> minutes and so forth, but I'm also sure that most people feel they
> have significantly less time on their plans.
>


Probably includes N&W minutes, phone to phone minutes, etc.

"Dr. Joel M. Hoffman" <[email protected]> wrote in message
news:[email protected]...
> >http://www.jdpa.com/studies_jdpower/...asp?ID=2003113
>
> You have to wonder about a report that claims:
>
> The average minutes included in a typical service plan is 1,623.
>
> I'm sure there are lots of ways of calculating "average minutes
> included," including various ways of accounting for weekend/night/M2M
> minutes and so forth, but I'm also sure that most people feel they
> have significantly less time on their plans.
>

That's the one page summary for a press release, for the full details on the
study, click on
http://www.jdpower.com/cc/telecom/index.jsp (click on wireless)

"Hopper" <[email protected]> wrote in message
news:Eapfb.31325$%h1.20919@sccrnsc02...

> A pity they have absolutely ZERO results other than Who is Best. No
> methodology, no description of the survey, the questions, anything. God
damn
> this **** pisses me off!
>
> Maybe the top carrier was only 1 percent better than some other carrier.
> They're still "ranked highest in customer satisfaction". What if all the
> carriers were one point apart? It means so little that I have given up
ever
> listening to another BS JD Power Says So! Argument like are so common.

You have to buy the study from them if you want the details.

With J.D. Power you have to carefully look at exactly what they
are measuring and be careful not to extrapolate other information
from the study.

Being best in customer care has nothing to do with the quality of
the network or coverage, except to the extent that people are
less unhappy if their coverage expectations are met. I would say
that Nextel customers do not expect coverage to be good outside
their business area so they are not upset with the network quality.

I used to see misinterpretation of J.D. Power studies all the time
in one of the automobile newsgroups. There is an auto manufacturer
who makes very low quality vehicles but that has very high "sales
satisfaction." The afficienados of this car would always claim "well
it's gotta be a great car if the customers were so happy with the
sales process."

> That's the one page summary for a press release, for the full details on
the
> study, click on
> http://www.jdpower.com/cc/telecom/index.jsp (click on wireless)

That shows their rating system to be more questionable than I thought.

What in the fudge does "brand image" have to do with the quality of the
company.
All that shows is who advertises the most in that area.

They tie a company in the top place just because they have a good "brand
image"
even though the company is behind in "cost and service, plan options, and
billing."

And what is with everyone getting "better than most" scores.
If everyone is getting that score, then it isn't "better than most"
It is more along the line of "doesn't stand out."

"N9WOS" <[email protected]> wrote in message
news:[email protected]...
> > That's the one page summary for a press release, for the full details on
> the
> > study, click on
> > http://www.jdpower.com/cc/telecom/index.jsp (click on wireless)
>
> That shows their rating system to be more questionable than I thought.
>
> What in the fudge does "brand image" have to do with the quality of the
> company.
> All that shows is who advertises the most in that area.
>
> They tie a company in the top place just because they have a good "brand
> image"
> even though the company is behind in "cost and service, plan options, and
> billing."
>
> And what is with everyone getting "better than most" scores.
> If everyone is getting that score, then it isn't "better than most"
> It is more along the line of "doesn't stand out."
>



http://www.jdpower.com/news/releases...03074&search=1

This link may help those of you who are confused.

In article <[email protected]>, [email protected] (Mr T)
wrote:

> I didn't say anything about a study. It must take some "REAL" research
> to list all the carriers in Alphabetical order on the left of the page
> and put a couple of them to the right of the page and say these are the
> best. That survey is a heap of crap unless they go into DETAILS.


They lose their competitive edge if they completely lay out how they do
their survey. Sorry it ain't gonna happen. The rest of the world (except
SprintPCS apologists) accept the independent unbiased result that
Sprint's Customer Service is dead last.

Except now someone in the Sprint forum will ask "How come they're also
questioning the study in the Verizon forum", ignoring the fact its the
same "IN TOTAL DENIAL" SprintPCS apologists. Even SprintPCS' president
Lauer has said there's a problem with Customer Service.