AVOID CINGULAR!!!! "you don't count" mentality

NEVER GET CINGULAR!!!!!!!!

i had cingular, signed a 2 year deal and got 2 phones, now it's a year
into the contract, looked on their site to see what kind of phones
they got now cause my g/f wanted one...motorola v60gi is $100, give
them your old cell and they send you the $100 back, so i say
cool...call them up and ask them if i can do that, the lady says
YES... i say fine, go down to cingular and they say NO, cant "upgrade"
for another 6 months...upgrade? who said i wanted to upgrade, they
advertised the fcking phone for $100 with a MIR, they say its
"upgrading", ill have to wait, but i can pay for it in full if i
want...so i lost it, called cingular back and told them i want $40 off
my bill right fcking now for the inconvenience they caused me or im
cancelling service, they begged me not too and cried how they couldnt
take off $40 then whined how i have to wait even though ive paid them
over $1300, they felt it was worth it to NOT take $40 off my bill,
keep me for another 12 months, and rape me for another $1200....i told
the lady "theres a $150 cancellation charge, $150 is a month and a
half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
good paying customer, they dont take into account your payment
history, your just a number...you dont count... avoid like the plague,
oh and they tack on roaming charges every once in a while even though
you have the nation plan, avoid them at all costs! i cant vouch for
anyone else cause i have only had cingular, ive used at&t (someone
elses phone) for about 8 months and it never cut out, they never
charged for anything you didnt have etc... id go with them over
cingular, they will fck you with no lube, then do it again... even the
guy at the cingular store....i said "so since ive been a good paying
customer, paid you people over $1300 you cant work with me?" he says
"NO!" i said "FCK YOU" threw my arrowhead water at him and
split...they have zero respect for customers, so i show them zero
respect back. absolutly the worst company i've ever dealt with,
terrible business practices... just look at
http://www.angelfire.com/hi5/cingularsucks/

so in short

checked site, saw phone i wanted with mail in rebate + old phone

called cingular FIRST to make sure i wasnt wasting my time, they said
YES

went to cingular store, they said NO

called back cingular and demanded money off my bill for the
inconvenience they caused me (can anyone say rush hour traffic
interstate 8 san diego?) this is not too much to ask, they lied to me
and wasted my time, if they would have said no from the get go i
wouldnt have minded.

cingular store guy was uncooperative, he got soaked because of it

cingular gives customers NO CREDIT

---

› See More: AVOID CINGULAR!!!! "you don't count" mentality

I could care less about Cingular but I would like to let you know that
all companies are set up like that. It's called new activation pricing.
I think you're just a cheap whiner and Cingular's glad to see you off.
You're also an idiot if you really called the girl a *****, that girl
has access to all the info you hold dear. One day your smart mouth will
get the better of you and someone will f*ck you over royally and that
teach you to talk sh*t.

Steve Vai <****you@****off.com> wrote in article
<[email protected]>:
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

[posted via phonescoop.com]

I must vouch here. Let me put it into perspective.

Customer Care representatives WILL NOT give you credit just for some
silly inconvenience that you were asked to go to a store. I don't know
about you, but stores are all dimwits anyway, reguardless of the
provider, they work on comission and really don't care about existing
customers. Customer Care through the phone are there for the exsisting
customers. They're there to make you not feel like a number, when
really, you are. Try it with Verizon, AT&T, T-Mobile, etc. If you ask
for credit for inconvenience ANY and ALL companies will laugh you away,
even if they don't do it in your face, off the call they're eyerolling
and shaking their heads at your sillyness. Exsisting customers DO get
discounts, sure. They will NEVER be like the discounts new customers
get. Its called Churn. Get rid of the mouthy, stingy and cheap
customers, and hopefully take on customers who will be more loyal to the
company. Sure, they'll try and save you, but its just procedure.


[email protected] (Mr T) wrote in article
<[email protected]>:
> I could care less about Cingular but I would like to let you know that
> all companies are set up like that. It's called new activation pricing.
> I think you're just a cheap whiner and Cingular's glad to see you off.
> You're also an idiot if you really called the girl a *****, that girl
> has access to all the info you hold dear. One day your smart mouth will
> get the better of you and someone will f*ck you over royally and that
> teach you to talk sh*t.
>
> Steve Vai <****you@****off.com> wrote in article
> <[email protected]>:
> > NEVER GET CINGULAR!!!!!!!!
> >
> > i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> > into the contract, looked on their site to see what kind of phones
> > they got now cause my g/f wanted one...motorola v60gi is $100, give
> > them your old cell and they send you the $100 back, so i say
> > cool...call them up and ask them if i can do that, the lady says
> > YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> > for another 6 months...upgrade? who said i wanted to upgrade, they
> > advertised the fcking phone for $100 with a MIR, they say its
> > "upgrading", ill have to wait, but i can pay for it in full if i
> > want...so i lost it, called cingular back and told them i want $40 off
> > my bill right fcking now for the inconvenience they caused me or im
> > cancelling service, they begged me not too and cried how they couldnt
> > take off $40 then whined how i have to wait even though ive paid them
> > over $1300, they felt it was worth it to NOT take $40 off my bill,
> > keep me for another 12 months, and rape me for another $1200....i told
> > the lady "theres a $150 cancellation charge, $150 is a month and a
> > half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> > BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> > good paying customer, they dont take into account your payment
> > history, your just a number...you dont count... avoid like the plague,
> > oh and they tack on roaming charges every once in a while even though
> > you have the nation plan, avoid them at all costs! i cant vouch for
> > anyone else cause i have only had cingular, ive used at&t (someone
> > elses phone) for about 8 months and it never cut out, they never
> > charged for anything you didnt have etc... id go with them over
> > cingular, they will fck you with no lube, then do it again... even the
> > guy at the cingular store....i said "so since ive been a good paying
> > customer, paid you people over $1300 you cant work with me?" he says
> > "NO!" i said "FCK YOU" threw my arrowhead water at him and
> > split...they have zero respect for customers, so i show them zero
> > respect back. absolutly the worst company i've ever dealt with,
> > terrible business practices... just look at
> > http://www.angelfire.com/hi5/cingularsucks/
> >
> > so in short
> >
> > checked site, saw phone i wanted with mail in rebate + old phone
> >
> > called cingular FIRST to make sure i wasnt wasting my time, they said
> > YES
> >
> > went to cingular store, they said NO
> >
> > called back cingular and demanded money off my bill for the
> > inconvenience they caused me (can anyone say rush hour traffic
> > interstate 8 san diego?) this is not too much to ask, they lied to me
> > and wasted my time, if they would have said no from the get go i
> > wouldnt have minded.
> >
> > cingular store guy was uncooperative, he got soaked because of it
> >
> > cingular gives customers NO CREDIT
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

Steve Vai <****you@****off.com> wrote in message news:<[email protected]>...
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract.

Your point is? Your got two phones free for an agreement obligating
you to two years of service with those phones. If it wasn't a good
deal, then why did you agree to it in the first place?

looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

ya know, for new acts and upgrades, the companies do discount the phones,
yes...it helps keep the customers or get them.

but if the customer discounts a phone because every tom dickhead and harry
wants it cheaper, regardless of how long they are into their contract, the
companies would make no money.

and if you had called me names like you did her, i would have had security
bounce your ass out of there.


be glad you got any phone discounted, the companies dont have to even do that


>Subject: Re: AVOID CINGULAR!!!! "you don't count" mentality
>From: [email protected] (Mr T)
>Date: 10/4/2003 12:57 AM Eastern Daylight Time
>Message-id: <[email protected]>
>
>I could care less about Cingular but I would like to let you know that
>all companies are set up like that. It's called new activation pricing.
> I think you're just a cheap whiner and Cingular's glad to see you off.
>You're also an idiot if you really called the girl a *****, that girl
>has access to all the info you hold dear. One day your smart mouth will
>get the better of you and someone will f*ck you over royally and that
>teach you to talk sh*t.
>
>Steve Vai <****you@****off.com> wrote in article
><[email protected]>:
>> NEVER GET CINGULAR!!!!!!!!
>>
>> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
>> into the contract, looked on their site to see what kind of phones
>> they got now cause my g/f wanted one...motorola v60gi is $100, give
>> them your old cell and they send you the $100 back, so i say
>> cool...call them up and ask them if i can do that, the lady says
>> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
>> for another 6 months...upgrade? who said i wanted to upgrade, they
>> advertised the fcking phone for $100 with a MIR, they say its
>> "upgrading", ill have to wait, but i can pay for it in full if i
>> want...so i lost it, called cingular back and told them i want $40 off
>> my bill right fcking now for the inconvenience they caused me or im
>> cancelling service, they begged me not too and cried how they couldnt
>> take off $40 then whined how i have to wait even though ive paid them
>> over $1300, they felt it was worth it to NOT take $40 off my bill,
>> keep me for another 12 months, and rape me for another $1200....i told
>> the lady "theres a $150 cancellation charge, $150 is a month and a
>> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
>> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
>> good paying customer, they dont take into account your payment
>> history, your just a number...you dont count... avoid like the plague,
>> oh and they tack on roaming charges every once in a while even though
>> you have the nation plan, avoid them at all costs! i cant vouch for
>> anyone else cause i have only had cingular, ive used at&t (someone
>> elses phone) for about 8 months and it never cut out, they never
>> charged for anything you didnt have etc... id go with them over
>> cingular, they will fck you with no lube, then do it again... even the
>> guy at the cingular store....i said "so since ive been a good paying
>> customer, paid you people over $1300 you cant work with me?" he says
>> "NO!" i said "FCK YOU" threw my arrowhead water at him and
>> split...they have zero respect for customers, so i show them zero
>> respect back. absolutly the worst company i've ever dealt with,
>> terrible business practices... just look at
>> http://www.angelfire.com/hi5/cingularsucks/
>>
>> so in short
>>
>> checked site, saw phone i wanted with mail in rebate + old phone
>>
>> called cingular FIRST to make sure i wasnt wasting my time, they said
>> YES
>>
>> went to cingular store, they said NO
>>
>> called back cingular and demanded money off my bill for the
>> inconvenience they caused me (can anyone say rush hour traffic
>> interstate 8 san diego?) this is not too much to ask, they lied to me
>> and wasted my time, if they would have said no from the get go i
>> wouldnt have minded.
>>
>> cingular store guy was uncooperative, he got soaked because of it
>>
>> cingular gives customers NO CREDIT
>
>[posted via phonescoop.com]
>
>
>
>
>
>
>


Jeff Ream
"I'm the drummer your guard captain warned you about"

stores care more about the customer than you think.


try working in a store...see how you feel after a day of being called out all
day long because people are too cheap to pay for a damned thing.


>Subject: Re: AVOID CINGULAR!!!! "you don't count" mentality
>From: [email protected] (Jason Voorhes)
>Date: 10/4/2003 1:19 AM Eastern Daylight Time
>Message-id: <[email protected]>
>
>I must vouch here. Let me put it into perspective.
>
>Customer Care representatives WILL NOT give you credit just for some
>silly inconvenience that you were asked to go to a store. I don't know
>about you, but stores are all dimwits anyway, reguardless of the
>provider, they work on comission and really don't care about existing
>customers. Customer Care through the phone are there for the exsisting
>customers. They're there to make you not feel like a number, when
>really, you are. Try it with Verizon, AT&T, T-Mobile, etc. If you ask
>for credit for inconvenience ANY and ALL companies will laugh you away,
>even if they don't do it in your face, off the call they're eyerolling
>and shaking their heads at your sillyness. Exsisting customers DO get
>discounts, sure. They will NEVER be like the discounts new customers
>get. Its called Churn. Get rid of the mouthy, stingy and cheap
>customers, and hopefully take on customers who will be more loyal to the
>company. Sure, they'll try and save you, but its just procedure.
>
>
>[email protected] (Mr T) wrote in article
><[email protected]>:
>> I could care less about Cingular but I would like to let you know that
>> all companies are set up like that. It's called new activation pricing.
>> I think you're just a cheap whiner and Cingular's glad to see you off.
>> You're also an idiot if you really called the girl a *****, that girl
>> has access to all the info you hold dear. One day your smart mouth will
>> get the better of you and someone will f*ck you over royally and that
>> teach you to talk sh*t.
>>
>> Steve Vai <****you@****off.com> wrote in article
>> <[email protected]>:
>> > NEVER GET CINGULAR!!!!!!!!
>> >
>> > i had cingular, signed a 2 year deal and got 2 phones, now it's a year
>> > into the contract, looked on their site to see what kind of phones
>> > they got now cause my g/f wanted one...motorola v60gi is $100, give
>> > them your old cell and they send you the $100 back, so i say
>> > cool...call them up and ask them if i can do that, the lady says
>> > YES... i say fine, go down to cingular and they say NO, cant "upgrade"
>> > for another 6 months...upgrade? who said i wanted to upgrade, they
>> > advertised the fcking phone for $100 with a MIR, they say its
>> > "upgrading", ill have to wait, but i can pay for it in full if i
>> > want...so i lost it, called cingular back and told them i want $40 off
>> > my bill right fcking now for the inconvenience they caused me or im
>> > cancelling service, they begged me not too and cried how they couldnt
>> > take off $40 then whined how i have to wait even though ive paid them
>> > over $1300, they felt it was worth it to NOT take $40 off my bill,
>> > keep me for another 12 months, and rape me for another $1200....i told
>> > the lady "theres a $150 cancellation charge, $150 is a month and a
>> > half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
>> > BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
>> > good paying customer, they dont take into account your payment
>> > history, your just a number...you dont count... avoid like the plague,
>> > oh and they tack on roaming charges every once in a while even though
>> > you have the nation plan, avoid them at all costs! i cant vouch for
>> > anyone else cause i have only had cingular, ive used at&t (someone
>> > elses phone) for about 8 months and it never cut out, they never
>> > charged for anything you didnt have etc... id go with them over
>> > cingular, they will fck you with no lube, then do it again... even the
>> > guy at the cingular store....i said "so since ive been a good paying
>> > customer, paid you people over $1300 you cant work with me?" he says
>> > "NO!" i said "FCK YOU" threw my arrowhead water at him and
>> > split...they have zero respect for customers, so i show them zero
>> > respect back. absolutly the worst company i've ever dealt with,
>> > terrible business practices... just look at
>> > http://www.angelfire.com/hi5/cingularsucks/
>> >
>> > so in short
>> >
>> > checked site, saw phone i wanted with mail in rebate + old phone
>> >
>> > called cingular FIRST to make sure i wasnt wasting my time, they said
>> > YES
>> >
>> > went to cingular store, they said NO
>> >
>> > called back cingular and demanded money off my bill for the
>> > inconvenience they caused me (can anyone say rush hour traffic
>> > interstate 8 san diego?) this is not too much to ask, they lied to me
>> > and wasted my time, if they would have said no from the get go i
>> > wouldnt have minded.
>> >
>> > cingular store guy was uncooperative, he got soaked because of it
>> >
>> > cingular gives customers NO CREDIT
>>
>> [posted via phonescoop.com]
>
>[posted via phonescoop.com]
>
>
>
>
>
>
>


Jeff Ream
"I'm the drummer your guard captain warned you about"

Yeesh. Respect is earned buddy and if you run around being the abrasive
ass that you are, I am sorry to give you the bad news, but: YOU WILL
GET NO RESPECT FROM ANYONE. And if I were the Cingular CS rep who was
helping you and you were that abrasive to me, like hell I would give you
a $40 credit.

Oh, and it is nice that you cite a website that has not been updated
since 11/14/2001. Two year old website, sigh...

--

Steve Vai wrote:
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

They are not as flexible as some others. If you're a long time customer, it
means squat to them. When portable numbers kicks in, they will be doing more
to love you with deals and accomodations.




"Steve Vai" <****you@****off.com> wrote in message
news:[email protected]...
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

your a ****ing moron. your lucky you didnt get your ass kicked. you ever
walked in my work place and threw water at me... id quit on the spot and
give you the ass kicking your mamma should have given you as a child to
teach you respect.
Steve Vai <****you@****off.com> wrote in article
<[email protected]>:
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

[posted via phonescoop.com]

Thrilling. I hate to bust your bubble but you give good praise to AT&T.
However, their billing can be awful at times. If you go over they will
selectively bill you or rather they do us all the time. We are a SunCom
acquired customer. They may charge for a certain select calls then on
down the bill after the date to the same number no charge, its amazing.
In addition, sometimes they charge for time when promotions are in
effect (n/w minutes, free incoming, statewide, etc...). So I would
advise you to reconsider AT&T before giving them so much praise.

Secondarily and most importantly, remember ALL CELLULAR CARRIERS "WILL
HAVE" problems. It does not matter who you have. Generally speaking at
one time or another in your cellular experience with a company they will
do something you don't like. Such as bad billing experience, lack of
coverage, dropped-call, bad phone, etc. And, NEVER EVER base your
information off of what 1 person from the company says. Always get at
least 2-3 confirmations for something like: 1. getting a new phone for
free, 2. Not renewing contracts, 3. any major changes. Certainly they
should all have the same answers but when companies get so big they just
apparently can't keep everyone informed with the same information. So
sometimes people make mistakes--Do you ever?. Finally, Policy is Policy
and you are NO EXCEPTION TO RULES (Regarding credits). Welcome to the
real life where its not perfect and we don't always get what we want.

Question: If were an executive and had 22 Million Customers - How would
you strategize treating your customers? Now send the answer to Cingular.
Instead of just complaining and never doing anything about it send it to
Cingular and try to do something about it.

JT


Steve Vai wrote:
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

Oh, I forgot to say. When sending that answer to Cingular. Write it,
temper that emotion with intelligence. Do it nicely. One can get a lot
more accomplished if he/she is nice in doing so. Oh, and don't send it
to a CS Rep, mail it to the Corporate Office. Mail it to the Attention
of Kathy Dowling - Sr. VP of Customer Service.

That address should be:

Cingular Wireless LLC
Attn: Kathy Dowling
5565 Glenridge Connector
Atlanta, GA 30342

Remember, as you were spouting forth posion to the CS Rep in her mind
she was thinking the same thing or worse about you. Thus you got no
cooperation unless you would have had a spineless CS Rep. Then again,
he/she could have just hung up on you had you spouted off to them like
that. She should have billed you a $40 service charge for "Cursing a CS
Rep" if you truly said what you say you said.

JT

JT wrote:

> Thrilling. I hate to bust your bubble but you give good praise to AT&T.
> However, their billing can be awful at times. If you go over they will
> selectively bill you or rather they do us all the time. We are a SunCom
> acquired customer. They may charge for a certain select calls then on
> down the bill after the date to the same number no charge, its amazing.
> In addition, sometimes they charge for time when promotions are in
> effect (n/w minutes, free incoming, statewide, etc...). So I would
> advise you to reconsider AT&T before giving them so much praise.
>
> Secondarily and most importantly, remember ALL CELLULAR CARRIERS "WILL
> HAVE" problems. It does not matter who you have. Generally speaking at
> one time or another in your cellular experience with a company they will
> do something you don't like. Such as bad billing experience, lack of
> coverage, dropped-call, bad phone, etc. And, NEVER EVER base your
> information off of what 1 person from the company says. Always get at
> least 2-3 confirmations for something like: 1. getting a new phone for
> free, 2. Not renewing contracts, 3. any major changes. Certainly they
> should all have the same answers but when companies get so big they just
> apparently can't keep everyone informed with the same information. So
> sometimes people make mistakes--Do you ever?. Finally, Policy is Policy
> and you are NO EXCEPTION TO RULES (Regarding credits). Welcome to the
> real life where its not perfect and we don't always get what we want.
>
> Question: If were an executive and had 22 Million Customers - How would
> you strategize treating your customers? Now send the answer to Cingular.
> Instead of just complaining and never doing anything about it send it to
> Cingular and try to do something about it.
>
> JT
>
>
> Steve Vai wrote:
>
>> NEVER GET CINGULAR!!!!!!!!
>>
>> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
>> into the contract, looked on their site to see what kind of phones
>> they got now cause my g/f wanted one...motorola v60gi is $100, give
>> them your old cell and they send you the $100 back, so i say
>> cool...call them up and ask them if i can do that, the lady says
>> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
>> for another 6 months...upgrade? who said i wanted to upgrade, they
>> advertised the fcking phone for $100 with a MIR, they say its
>> "upgrading", ill have to wait, but i can pay for it in full if i
>> want...so i lost it, called cingular back and told them i want $40 off
>> my bill right fcking now for the inconvenience they caused me or im
>> cancelling service, they begged me not too and cried how they couldnt
>> take off $40 then whined how i have to wait even though ive paid them
>> over $1300, they felt it was worth it to NOT take $40 off my bill,
>> keep me for another 12 months, and rape me for another $1200....i told
>> the lady "theres a $150 cancellation charge, $150 is a month and a
>> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
>> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
>> good paying customer, they dont take into account your payment
>> history, your just a number...you dont count... avoid like the plague,
>> oh and they tack on roaming charges every once in a while even though
>> you have the nation plan, avoid them at all costs! i cant vouch for
>> anyone else cause i have only had cingular, ive used at&t (someone
>> elses phone) for about 8 months and it never cut out, they never
>> charged for anything you didnt have etc... id go with them over
>> cingular, they will fck you with no lube, then do it again... even the
>> guy at the cingular store....i said "so since ive been a good paying
>> customer, paid you people over $1300 you cant work with me?" he says
>> "NO!" i said "FCK YOU" threw my arrowhead water at him and
>> split...they have zero respect for customers, so i show them zero
>> respect back. absolutly the worst company i've ever dealt with,
>> terrible business practices... just look at
>> http://www.angelfire.com/hi5/cingularsucks/
>>
>> so in short
>>
>> checked site, saw phone i wanted with mail in rebate + old phone
>>
>> called cingular FIRST to make sure i wasnt wasting my time, they said
>> YES
>>
>> went to cingular store, they said NO
>>
>> called back cingular and demanded money off my bill for the
>> inconvenience they caused me (can anyone say rush hour traffic
>> interstate 8 san diego?) this is not too much to ask, they lied to me
>> and wasted my time, if they would have said no from the get go i
>> wouldnt have minded.
>>
>> cingular store guy was uncooperative, he got soaked because of it
>>
>> cingular gives customers NO CREDIT
>
>

I bet your mother and father are brother and sister and you are married to
your first cousin. You are an IDIOT!!!


"Steve Vai" <****you@****off.com> wrote in message
news:[email protected]...
> NEVER GET CINGULAR!!!!!!!!
>
> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,
> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs! i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/
>
> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.
>
> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

Steve Vai <****you@****off.com> wrote in message news:<[email protected]>...
> NEVER GET CINGULAR!!!!!!!!

I was a (generally) happy Cingular customer for seven years (SBMS
before Cingular) until I moved out of their service area this year.

> i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> into the contract, looked on their site to see what kind of phones
> they got now cause my g/f wanted one...motorola v60gi is $100, give
> them your old cell and they send you the $100 back, so i say
> cool...call them up and ask them if i can do that, the lady says
> YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> for another 6 months...upgrade? who said i wanted to upgrade

I'm confused- is this phone for you or your girlfriend? If it's for her,
it's an additional line and you can get it for $100 w/a new contract.

If it was for you, then you can't- I assume the store thought that
you wanted a new phone before your contract ended- that'd be an
upgrade. You received a discount on your first phone when you
signed the two year deal. Cingular only lets you renew when you
are within 6 months of your contract expiration or later.

>, they
> advertised the fcking phone for $100 with a MIR, they say its
> "upgrading", ill have to wait, but i can pay for it in full if i
> want...

Right- it's $100 with a contract. You are currently ineligible to
sign a new contract on your number, but you could get a new
line of service.

> so i lost it, called cingular back and told them i want $40 off
> my bill right fcking now for the inconvenience they caused me or im
> cancelling service, they begged me not too and cried how they couldnt
> take off $40 then whined how i have to wait even though ive paid them
> over $1300, they felt it was worth it to NOT take $40 off my bill,
> keep me for another 12 months, and rape me for another $1200....i told
> the lady "theres a $150 cancellation charge, $150 is a month and a
> half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> good paying customer, they dont take into account your payment
> history, your just a number...you dont count... avoid like the plague,

I never had a problem getting "courtesy credits" the few times I was
inconvenienced. Of course I never "lost it" on the phone with them or
called a CSR a "*****" either. Hmmm... I wonder if that was a factor...

> oh and they tack on roaming charges every once in a while even though
> you have the nation plan, avoid them at all costs!

So apparently the difference between a company you'll happily give $1300
to and one that you'll write a venomous expletive-laden rant about is $40,
huh?

> i cant vouch for
> anyone else cause i have only had cingular, ive used at&t (someone
> elses phone) for about 8 months and it never cut out, they never
> charged for anything you didnt have etc... id go with them over
> cingular, they will fck you with no lube, then do it again... even the
> guy at the cingular store....i said "so since ive been a good paying
> customer, paid you people over $1300 you cant work with me?" he says
> "NO!" i said "FCK YOU" threw my arrowhead water at him and
> split...

Weird... they were always so pleasant and helpful with me when I cursed
at them and assaulted them with soft drinks. You must have caught that
guy on a bad day...

> they have zero respect for customers, so i show them zero
> respect back. absolutly the worst company i've ever dealt with,
> terrible business practices... just look at
> http://www.angelfire.com/hi5/cingularsucks/

Maybe you should've decided you hated them before you tried
adding another line, huh?

> so in short
>
> checked site, saw phone i wanted with mail in rebate + old phone
>
> called cingular FIRST to make sure i wasnt wasting my time, they said
> YES
>
> went to cingular store, they said NO
>
> called back cingular and demanded money off my bill for the
> inconvenience they caused me (can anyone say rush hour traffic
> interstate 8 san diego?) this is not too much to ask, they lied to me
> and wasted my time, if they would have said no from the get go i
> wouldnt have minded.

Yeah, you seem the forgiving type...

> cingular store guy was uncooperative, he got soaked because of it
>
> cingular gives customers NO CREDIT

I received two months of completely free service last summer
because a tower problem prevented my phones from working
INSIDE my house. No yelling, cursing or water throwing required.

That was $160 worth of "no credit".

Maybe dealing with customer service is like telling a joke: it's all in
the delivery, my friend...

I don't why all you people think number portability will make a huge
difference. There's plenty of people who could care less about their
phone numbers and would change if they wanted to anyway.

"Pat" <[email protected]> wrote in article
<[email protected]>:
> They are not as flexible as some others. If you're a long time customer, it
> means squat to them. When portable numbers kicks in, they will be doing more
> to love you with deals and accomodations.
>
>
>
>
> "Steve Vai" <****you@****off.com> wrote in message
> news:[email protected]...
> > NEVER GET CINGULAR!!!!!!!!
> >
> > i had cingular, signed a 2 year deal and got 2 phones, now it's a year
> > into the contract, looked on their site to see what kind of phones
> > they got now cause my g/f wanted one...motorola v60gi is $100, give
> > them your old cell and they send you the $100 back, so i say
> > cool...call them up and ask them if i can do that, the lady says
> > YES... i say fine, go down to cingular and they say NO, cant "upgrade"
> > for another 6 months...upgrade? who said i wanted to upgrade, they
> > advertised the fcking phone for $100 with a MIR, they say its
> > "upgrading", ill have to wait, but i can pay for it in full if i
> > want...so i lost it, called cingular back and told them i want $40 off
> > my bill right fcking now for the inconvenience they caused me or im
> > cancelling service, they begged me not too and cried how they couldnt
> > take off $40 then whined how i have to wait even though ive paid them
> > over $1300, they felt it was worth it to NOT take $40 off my bill,
> > keep me for another 12 months, and rape me for another $1200....i told
> > the lady "theres a $150 cancellation charge, $150 is a month and a
> > half of airtime...id rather pay $150 now than $1200 later, CANCEL ME
> > BTCH!!!".... moral of the story, cingular doesnt give a fck if your a
> > good paying customer, they dont take into account your payment
> > history, your just a number...you dont count... avoid like the plague,
> > oh and they tack on roaming charges every once in a while even though
> > you have the nation plan, avoid them at all costs! i cant vouch for
> > anyone else cause i have only had cingular, ive used at&t (someone
> > elses phone) for about 8 months and it never cut out, they never
> > charged for anything you didnt have etc... id go with them over
> > cingular, they will fck you with no lube, then do it again... even the
> > guy at the cingular store....i said "so since ive been a good paying
> > customer, paid you people over $1300 you cant work with me?" he says
> > "NO!" i said "FCK YOU" threw my arrowhead water at him and
> > split...they have zero respect for customers, so i show them zero
> > respect back. absolutly the worst company i've ever dealt with,
> > terrible business practices... just look at
> > http://www.angelfire.com/hi5/cingularsucks/
> >
> > so in short
> >
> > checked site, saw phone i wanted with mail in rebate + old phone
> >
> > called cingular FIRST to make sure i wasnt wasting my time, they said
> > YES
> >
> > went to cingular store, they said NO
> >
> > called back cingular and demanded money off my bill for the
> > inconvenience they caused me (can anyone say rush hour traffic
> > interstate 8 san diego?) this is not too much to ask, they lied to me
> > and wasted my time, if they would have said no from the get go i
> > wouldnt have minded.
> >
> > cingular store guy was uncooperative, he got soaked because of it
> >
> > cingular gives customers NO CREDIT
>
>

[posted via phonescoop.com]

JT <[email protected]> wrote in article
<[email protected]>:

> Thrilling. I hate to bust your bubble but you give good praise to AT&T.

> However, their billing can be awful at times.



Obviously true, every company has their faults.



If you go over they will

> selectively bill you or rather they do us all the time.



Not True. Blame Suncom for coming with such god awful plans, not AT&T
for having to honor them. They don't selectively bill you.



We are a SunCom

> acquired customer. They may charge for a certain select calls then on

> down the bill after the date to the same number no charge, its amazing.



If you go over your minutes and get charged......amazing isn't it?



> In addition, sometimes they charge for time when promotions are in

> effect (n/w minutes, free incoming, statewide, etc...).



They would only charge you if you're either ROAMING or OFF-Network.



So I would

> advise you to reconsider AT&T before giving them so much praise.

>

> Secondarily and most importantly, remember ALL CELLULAR CARRIERS "WILL

> HAVE" problems. It does not matter who you have. Generally speaking at

> one time or another in your cellular experience with a company they will

> do something you don't like. Such as bad billing experience, lack of

> coverage, dropped-call, bad phone, etc. And, NEVER EVER base your

> information off of what 1 person from the company says. Always get at

> least 2-3 confirmations for something like: 1. getting a new phone for

> free, 2. Not renewing contracts, 3. any major changes. Certainly they

> should all have the same answers but when companies get so big they just

> apparently can't keep everyone informed with the same information. So

> sometimes people make mistakes--Do you ever?. Finally, Policy is Policy

> and you are NO EXCEPTION TO RULES (Regarding credits). Welcome to the

> real life where its not perfect and we don't always get what we want.

>

> Question: If were an executive and had 22 Million Customers - How would

> you strategize treating your customers? Now send the answer to Cingular.

> Instead of just complaining and never doing anything about it send it to

> Cingular and try to do something about it.

>

> JT

>

>

> Steve Vai wrote:

> > NEVER GET CINGULAR!!!!!!!!

> >

> > i had cingular, signed a 2 year deal and got 2 phones, now it's a year

> > into the contract, looked on their site to see what kind of phones

> > they got now cause my g/f wanted one...motorola v60gi is $100, give

> > them your old cell and they send you the $100 back, so i say

> > cool...call them up and ask them if i can do that, the lady says

> > YES... i say fine, go down to cingular and they say NO, cant "upgrade"

> > for another 6 months...upgrade? who said i wanted to upgrade, they

> > advertised the fcking phone for $100 with a MIR, they say its

> > "upgrading", ill have to wait, but i can pay for it in full if i

> > want...so i lost it, called cingular back and told them i want $40 off

> > my bill right fcking now for the inconvenience they caused me or im

> > cancelling service, they begged me not too and cried how they couldnt

> > take off $40 then whined how i have to wait even though ive paid them

> > over $1300, they felt it was worth it to NOT take $40 off my bill,

> > keep me for another 12 months, and rape me for another $1200....i told

> > the lady "theres a $150 cancellation charge, $150 is a month and a

> > half of airtime...id rather pay $150 now than $1200 later, CANCEL ME

> > BTCH!!!".... moral of the story, cingular doesnt give a fck if your a

> > good paying customer, they dont take into account your payment

> > history, your just a number...you dont count... avoid like the plague,

> > oh and they tack on roaming charges every once in a while even though

> > you have the nation plan, avoid them at all costs! i cant vouch for

> > anyone else cause i have only had cingular, ive used at&t (someone

> > elses phone) for about 8 months and it never cut out, they never

> > charged for anything you didnt have etc... id go with them over

> > cingular, they will fck you with no lube, then do it again... even the

> > guy at the cingular store....i said "so since ive been a good paying

> > customer, paid you people over $1300 you cant work with me?" he says

> > "NO!" i said "FCK YOU" threw my arrowhead water at him and

> > split...they have zero respect for customers, so i show them zero

> > respect back. absolutly the worst company i've ever dealt with,

> > terrible business practices... just look at

> > http://www.angelfire.com/hi5/cingularsucks/

> >

> > so in short

> >

> > checked site, saw phone i wanted with mail in rebate + old phone

> >

> > called cingular FIRST to make sure i wasnt wasting my time, they said

> > YES

> >

> > went to cingular store, they said NO

> >

> > called back cingular and demanded money off my bill for the

> > inconvenience they caused me (can anyone say rush hour traffic

> > interstate 8 san diego?) this is not too much to ask, they lied to me

> > and wasted my time, if they would have said no from the get go i

> > wouldnt have minded.

> >

> > cingular store guy was uncooperative, he got soaked because of it

> >

> > cingular gives customers NO CREDIT

>

[posted via phonescoop.com]