Forwarding (dead phone)

One of our cell phone died so we wanted to setup call forwarding on
the number.

First call to CS, I was told that he would set it up. I gave him the
target number. Later when I tested it, it didn't work, so I called CS
again.

Second call to CS, I was told it wasn't possible. The only way to do
it was from the cell phone (*71). The second CS rep said the first CS
rep shouldn't have told me that it was possible.

To confirm, I called CS again to hear it from another rep, but it was
unbelievable. Here is how it went:

Me: "My phone is dead. I'd like to setup call forwarding"
CS: "Sorry, it's not possible. You have to do it from the handset"
Me: "Yeah, but the phone is broken. It doesn't even power on"
CS: "Hmmm, yeah. But you don't need a strong signal, just one bar is
enough so you can dial *71 followed by the number"
Me: "I don't think you understand, my phone is broken."
CS: "Yes, I understand. Wait.. my colleague just confirmed for me that
if only you can get one signal bar, you can set up forwarding"
Me: "Never mind"
CS: "Is there anything else I can help you with tonight?"

What a way to end my five years with Cingular/Cellular One.

---

› See More: Forwarding (dead phone)

> To confirm, I called CS again to hear it from another rep, but it was
> unbelievable. Here is how it went:
>
> Me: "My phone is dead. I'd like to setup call forwarding"
> CS: "Sorry, it's not possible. You have to do it from the handset"
> Me: "Yeah, but the phone is broken. It doesn't even power on"
> CS: "Hmmm, yeah. But you don't need a strong signal, just one bar is
> enough so you can dial *71 followed by the number"
> Me: "I don't think you understand, my phone is broken."
> CS: "Yes, I understand. Wait.. my colleague just confirmed for me that
> if only you can get one signal bar, you can set up forwarding"
> Me: "Never mind"
> CS: "Is there anything else I can help you with tonight?"

Some people are bright and there are those that are dim.

Customer service representatives must come from the
dimmer than normal group.

I don't think you will find any other wireless carriers with
CS people that are any brighter.

That is why I wish that cingular would do what verizon done and
put an on line esn change capability for are accounts.
That way, I would never have to talk to a cingular CS person.

I have been lucky enough to have never needed to call cingular CS
in my two years of business with them so I don't really have experience
with cingular's customer service.

Some people complain about automated help menus.
I don't.
At least, with a computer, I can get the same answer two times in a row.

On 6 Nov 2003 20:01:27 -0800, [email protected] (Upilogue) wrote:

>One of our cell phone died so we wanted to setup call forwarding on
>the number.

You can do it from the Cingular website, sign your phone number up for
online account access and the option is there.

On Fri, 07 Nov 2003 05:08:10 GMT, "N9WOS"
<[email protected]> wrote:

>That is why I wish that cingular would do what verizon done and
>put an on line esn change capability for are accounts.
>That way, I would never have to talk to a cingular CS person.

With GSM you don't have to mess with customer service either just take
the SIM and put it in a different phone and you're good to go. ESN
programming is a past technology. I don't even know why the CDMA
operators are using it.

- - - - - - - - - - - - - - - - - - - - - - - - - -
To send an email reply send to
GSMthemobilestandard ( yahoo.com